corroded headlamps wiring - lights turn off @ night, driving
Below email sent on August 3, 2016, to: CEO & President:
Dear Mr. Dietmar Exler,
I'm escalating this email to you as President & CEO of Mercedes Benz USA LLC. I'm kindly requesting your review, consideration and an executive decision. I'm following the "chain of command" to acknowledge the value of a loyal MB brand customer of twenty-eight (28) years.
The final decision: the "buck stops with YOU! as CEO. My situation speaks for itself, as outlined in my email, below sent to Vice President, Customer Service, Christian Treiber.
Today, Aug. 3, '16, the Atlanta Customer Service Manager, Joe, called at 14:05, to reiterate his "standard Corporate Policy" Offer of a $260.- discount to replace the headlamps units; nothing addressed about the continued water leak damage resulting from an incompetent job previously done at Dealership. Joe's call again just continues to exacerbate an already volatile situation. Per Corporate policy, Joe's unable to share his last name and/or direct email address with me, though I would have liked to copy him on my emails.
Joe's response is less than poor Customer Service and exhibits a basic lack of understanding by Mercedes Benz lower echelon staff that it costs your Company more to gain a new Customer, than it costs to retain a Loyal one. But, then I see your elegant MB, extravagant 40 seconds' Marketing ads flash across my TV screens and promotional material received by mail.
Awaiting your timely and favorable response to my request. Thank you.
Name hidden here.
Email, below sent to Vice President, Customer Service, Christian Treiber. Aug. 2, 2016.
Good morning Mr. Treiber,
Re: VIN: XXXXXXXXXXXX - 2008 C300
Since 1988, I have been a Loyal Mercedes Benz Owner and Customer for 28 years, having continuously owned several Mercedes Benz cars during this time.
I took my C300 Mercedes Benz (with only 52,000 miles), to the Mercedes Benz of Miami Dealership to check the wiring in both head lamps, since the headlights were intermittently flickering on and off, while driving at night. This electrical problem was of serious concern for me as a 72 years' old Senior, could be a dangerous safety issue, creating a life and death situation.
Assistant Service Manager, Juan Obando, told me that the wiring to the headlamps was corroded and could not be replaced. I would have to buy two (2) complete new headlamp assembly units, at an estimated cost of $1,890.-, plus tax. I cannot afford this on my very limited income and strict budget.
FYI, Mercedes Benz of Miami did not even have the common courtesy to check the coolant levels in my car while they had it in the Service Department for more than two (2) hours. Well, I did get a free car wash! The warning light alerted me on the dash "Check coolant level", on 6/30/16: 2 days after having visited the Dealership and having driven less than 40 miles. That's the level of service I received at this AutoNation franchisee, operating under the Mercedes Benz license: not commendable.
I called Atlanta Customer Service while waiting more than 2 hours for the estimate. I was extremely upset and disappointed by the Offer of a credit of $260. - made by Atlanta Customer Service Manager, Joe, towards the replacement of my headlamps units where the wires are, and have been, corroding over time.
My faith and trust in the Mercedes Benz brand and quality was completely destroyed, in that my car with only 52,000 miles was having corroding electrical wiring problems and this just after the four years'/50,000 miles warranty had expired. This problem did not occur in the last 2,000 miles but was a steady and gradual deterioration over time. I am surprised and shocked that Mercedes Benz would now use and install such poor quality electrical components which corrodes and has to be replaced in a car with only 52,000 miles. Conveniently, my car is no longer under the 50,000 miles warranty which has just expired. It is a shame that Mercedes Benz no longer produces a quality product on which your Company had built a stellar and indisputable world class reputation: based on innovation, performance and service – none of which is evident at Mercedes Benz USA LLC!
Some months ago, I attempted to open my sunroof and the plastic lever broke off in my hand. I will not be able to open the sunroof unless I pay $340. - for the plastic lever, plus labor to install. This sunroof has had a leaking problem which had caused my car to become flooded twice inside the car, in the floor wells. My Insurance Company, Geico, has twice covered the drainage and repairs performed at two (2) Dealerships. However, I have had to pay the insurance deductibles of $500. – twice (total $1,000.-), when these damages occurred. The last repair was not done properly. When it rains, (as it is currently doing here now in South Florida,) there’s a leak which creates a damp, moldy residual smell for days. I’m unable to open the sunroof to allow the dampness inside to dry out.
I have been a loyal Mercedes Benz Customer and Owner of several Mercedes Benz cars continuously since 1988 to date: 28 years, total. I am a single, retired senior citizen of 72 years, living on a fixed income. I had hopes to keep my last Mercedes Benz car to last me to the end of my days. I have it serviced on schedule, keeping it well maintained and meticulously cared for.
I am appealing to you to impartially review my situation and reward me by authorizing the free replacement of my headlamp units and the plastic lever to open my sunroof. This should be what true Customer Service and rewarding customer loyalty is about. Thanks for a favorable consideration of my appeal and authorization of parts and labor to be done by the Dealer.
A D V E R T I S E M E N T S
corroded headlamps wiring - lights turn off @ night, driving Below email sent on August 3, 2016, to: CEO & President:
Dear Mr. Dietmar Exler,
I'm escalating this email to you as President & CEO of Mercedes Benz USA LLC. I'm kindly requesting your review, consideration and an executive decision. I'm following the "chain of command" to acknowledge the value of a loyal MB brand customer of twenty-eight (28) years.
The final decision: the "buck stops with YOU! as CEO. My situation speaks for itself, as outlined in my email, below sent to Vice President, Customer Service, Christian Treiber.
Today, Aug. 3, '16, the Atlanta Customer Service Manager, Joe, called at 14:05, to reiterate his "standard Corporate Policy" Offer of a $260.- discount to replace the headlamps units; nothing addressed about the continued water leak damage resulting from an incompetent job previously done at Dealership. Joe's call again just continues to exacerbate an already volatile situation. Per Corporate policy, Joe's unable to share his last name and/or direct email address with me, though I would have liked to copy him on my emails.
Joe's response is less than poor Customer Service and exhibits a basic lack of understanding by Mercedes Benz lower echelon staff that it costs your Company more to gain a new Customer, than it costs to retain a Loyal one. But, then I see your elegant MB, extravagant 40 seconds' Marketing ads flash across my TV screens and promotional material received by mail.
Awaiting your timely and favorable response to my request. Thank you.
Name hidden here.
Email, below sent to Vice President, Customer Service, Christian Treiber. Aug. 2, 2016.
Good morning Mr. Treiber,
Re: VIN: XXXXXXXXXXXX - 2008 C300
Since 1988, I have been a Loyal Mercedes Benz Owner and Customer for 28 years, having continuously owned several Mercedes Benz cars during this time.
I took my C300 Mercedes Benz (with only 52,000 miles), to the Mercedes Benz of Miami Dealership to check the wiring in both head lamps, since the headlights were intermittently flickering on and off, while driving at night. This electrical problem was of serious concern for me as a 72 years' old Senior, could be a dangerous safety issue, creating a life and death situation.
Assistant Service Manager, Juan Obando, told me that the wiring to the headlamps was corroded and could not be replaced. I would have to buy two (2) complete new headlamp assembly units, at an estimated cost of $1,890.-, plus tax. I cannot afford this on my very limited income and strict budget.
FYI, Mercedes Benz of Miami did not even have the common courtesy to check the coolant levels in my car while they had it in the Service Department for more than two (2) hours. Well, I did get a free car wash! The warning light alerted me on the dash "Check coolant level", on 6/30/16: 2 days after having visited the Dealership and having driven less than 40 miles. That's the level of service I received at this AutoNation franchisee, operating under the Mercedes Benz license: not commendable.
I called Atlanta Customer Service while waiting more than 2 hours for the estimate. I was extremely upset and disappointed by the Offer of a credit of $260. - made by Atlanta Customer Service Manager, Joe, towards the replacement of my headlamps units where the wires are, and have been, corroding over time.
My faith and trust in the Mercedes Benz brand and quality was completely destroyed, in that my car with only 52,000 miles was having corroding electrical wiring problems and this just after the four years'/50,000 miles warranty had expired. This problem did not occur in the last 2,000 miles but was a steady and gradual deterioration over time. I am surprised and shocked that Mercedes Benz would now use and install such poor quality electrical components which corrodes and has to be replaced in a car with only 52,000 miles. Conveniently, my car is no longer under the 50,000 miles warranty which has just expired. It is a shame that Mercedes Benz no longer produces a quality product on which your Company had built a stellar and indisputable world class reputation: based on innovation, performance and service – none of which is evident at Mercedes Benz USA LLC!
Some months ago, I attempted to open my sunroof and the plastic lever broke off in my hand. I will not be able to open the sunroof unless I pay $340. - for the plastic lever, plus labor to install. This sunroof has had a leaking problem which had caused my car to become flooded twice inside the car, in the floor wells. My Insurance Company, Geico, has twice covered the drainage and repairs performed at two (2) Dealerships. However, I have had to pay the insurance deductibles of $500. – twice (total $1,000.-), when these damages occurred. The last repair was not done properly. When it rains, (as it is currently doing here now in South Florida,) there’s a leak which creates a damp, moldy residual smell for days. I’m unable to open the sunroof to allow the dampness inside to dry out.
I have been a loyal Mercedes Benz Customer and Owner of several Mercedes Benz cars continuously since 1988 to date: 28 years, total. I am a single, retired senior citizen of 72 years, living on a fixed income. I had hopes to keep my last Mercedes Benz car to last me to the end of my days. I have it serviced on schedule, keeping it well maintained and meticulously cared for.
I am appealing to you to impartially review my situation and reward me by authorizing the free replacement of my headlamp units and the plastic lever to open my sunroof. This should be what true Customer Service and rewarding customer loyalty is about. Thanks for a favorable consideration of my appeal and authorization of parts and labor to be done by the Dealer.
Name hidden here
- Winsome M., Hallandale Beach, FL, US