The contact owns a 2002 Mercury Cougar. The contact stated while driving approximately 50 mph, she was notified by another driver that the front of the vehicle was engulfed in flames. The contact began to coast onto the emergency lane and removed a child passenger from the vehicle however, the vehicle stalled. There were no injuries due to the failure. The fire department was contacted and extinguished the fire. The vehicle was towed to a junk facility. The failure was not diagnosed to determine the cause of the failure. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in NHTSA campaign 04V421000 (fuel system, gasoline). The approximate failure mileage was 142,000.

- Denver, CO, USA

My daughter has a 2002 Mercury Cougar and is risking her life as well as others lives every time she gets inside that car. Her Cougar her been having issues for months now, and even though we have spent hundreds of dollars trying to make the car safer for her, nothing is working. Our last straw was three days ago, when the car stalled on her on the highway. She was traveling about 45 miles per hour, when the car stalled and shut off leaving her stranded waiting for the tow truck. Her car, for months, has been surging while at complete stops, and has been shutting off while at a stand still. We've tried fixing many things, but nothing seems to be fixing the issue. After doing extensive research, I have come to realize that many others are having the same issues. Can someone do something about this please"? its clearly an on-going issue and is costing people lots of money. Her car is currently back at the dealership where we purchased the car, and is undergoing diagnostics. We were already told that her car was not included in the recall, and we will have to pay for even more work, out of pocket. Please help.. why was it not included in the recall, seeing that it is having the same problems"!

- Akron, OH, USA

The contact owns a 2002 Mercury Cougar. While driving at approximately 20 mph the vehicle suddenly stalled. The vehicle was towed to an independent mechanic. The mechanic stated the fuel delivery module needed to be replaced. There was a recall under NHTSA campaign id number: 04V421000 (fuel system, gasoline) that may be related to the failure. The manufacturer was made aware of the failure and stated the VIN was not included in the recall. The vehicle had not been repaired. The approximate failure mileage was 30,028.

- Kalamazoo, MI, USA

The contact owns a 2002 Mercury Cougar. The contact stated that when applying the accelerator, the vehicle would hesitate, lose power and then surge abnormally. The dealer was contacted and advised that there was a recall under NHTSA campaign id number: 04V421000 (fuel system, gasoline) but the contacts VIN was not included. The manufacturer was contacted who confirmed that her VIN was not included in the recall list. No further assistance was offered. The vehicle was not repaired. The failure mileage was 116,000.

- Friendswood, TX, USA

The contact owns a 2002 Mercury Cougar. The contact stated that while driving at various speeds, the vehicle would stall or surge forward. The manufacturer was notified, and the contact was informed that vehicle was not included in the recall associated with NHTSA campaign id number 04V421000 (fuel system, gasoline). The vehicle was not repaired. The failure mileage was 110,000, and the current mileage was 115,000.

- Pasadena, TX, USA

The contact owns a 2002 Mercury Cougar. The contact stated that the vehicle would hesitate to accelerate from stops and intermittently jerk while shifting gears. The vehicle was taken to an authorized dealer where they were in the process of diagnosing the failure. The contact was also informed that the vehicle was not included in the recall associated with NHTSA campaign id number 04V421000 (fuel system, gasoline). The failure mileage was 56,000.

- Jefferson, NC, USA

2002 V6 Mercury Cougar chugs and stalls out at or below half tank of gas. Engine light diagnostic read out indicates replacing fuel pump, regulator, pressure sensor, or O2 sensor. Have replaced fuel pump however issue remains. Called Ford regarding recall in Aug 2004, but am told that my VIN# was not affected by this recall. Reading the description of the recall sounds all too familiar though.

- Toledo, OH, USA

The contact owns a 2002 Mercury Cougar. The contact was driving approximately 60-65 mph when the vehicle became hesitant and would decelerate independently. The vehicle was taken to the dealer where he was advised that the air conditioning clutch would need to be replaced. The vehicle was repaired yet the failure persisted. The vehicle was taken to a second dealer where unknown repairs were made. The vehicle was repaired several times but to no avail. Most recently, the contact was advised that the fuel pump would need replacing. The vehicle was not repaired. The contact referenced NHTSA campaign id number: 04V421000 (fuel system, gasoline) and was advised by the dealer and the manufacturer that his vehicle was not included. The contact stated the consequence stated in the recall was the same exact failure he had experienced since 2003. The failure mileage was 20,000 and the current mileage was 105,000.

- Plainfield, CT, USA

My 2002 Mercury Cougar has lost power, shuttered, misfired, and essentially broke down the same week I paid it off! my 2002 Mercury Cougar was included in the recall so I took it to a local dealership and they said my VIN number was not part of the recall" hundreds of people have complained about this problem and Ford is refusing to fix certain VIN number that they claim are not affected, how is this possible" there are away to many 2002 Cougar with the same problem. Ford is refusing to fix the problem and now I have a car that does not run. This car has had a problem with stalling and shuttering since day 8 of purchase.

- Amarillo, TX, USA

The contact owns a 2002 Mercury Cougar. The contact stated that the vehicle would stall intermittently without warning. She was able to locate a recall for the exact same failure for her year, make and model vehicle. The dealer stated that her VIN was not included in the recall campaign and any repairs would be at her expense (NHTSA campaign id number 04V421000: Fuel system, gasoline. The failure mileage was unknown and the current mileage was 72,000.

- Palm Bay, FL, USA

The contact owns a 2002 Mercury Cougar. He stated that the vehicle began to hesitate and lose power. The failure was identical to NHTSA campaign id number: 04V421000; however, the manufacturer informed the contact this his VIN did not apply to the recall. The current and failure mileages were 127,000. Updated 12/30/09 the fuel filter was replaced. Updated 12/30/09

- Port Orchard, WA, USA

The contact owns a 2002 Mercury Cougar. While driving approximately 45 mph on normal road conditions, the contact heard a loud noise and experienced a low power response when the accelerator pedal was depressed. There was also engine hesitation and the check engine warning indicator illuminated intermittently on the instrument panel. The vehicle was taken to an authorized dealer for diagnostic testing and they stated that the fuel delivery module failed. The technician stated that the VIN was excluded from NHTSA campaign id number 04V421000 (fuel system, gasoline), although the failures were identical. The vehicle has not been repaired. The VIN was unknown. The failure mileage was 88,500 and current mileage was 89,000.

- St. Louis , MO, USA

The contact owns a 2002 Mercury Cougar. While driving 15 mph, the vehicle began to hesitate and then stall. Occasionally, once the vehicle is started, the engine revs randomly and loudly, and does not run smoothly. The vehicle has not been diagnosed by the dealer. The contact discovered NHTSA campaign id number 04V421000 (fuel system, gasoline), but his VIN was not included in the recall. He believes that if the failures are identical, his vehicle should be included in the recall. The failure mileage was 61,500 and current mileage was 63,000. Updated 07/15/08 updated 07/15/08.

- Morrisville, PA, USA

I have a 2002 Mercury Cougar that has severe stalling, rough idle and extreme surging while driving of at idle. The vehicle has stalled while my daughter was driving many times. I did a search and found campaign #04V421000 on your website and this car exhibits all the signs detailed out in the campaign. I called my dealer (dave knapp Ford) and the service manager did a VIN search and said this vehicle wasn't included in this campaign. My complaint is that my vehicle fits these symptoms to a "T" and that, I believe that is should be covered, especially if it's a known problem! by the way, this has been occurring for several months now and I am fearing for my daughters safety. Thank you.

- Morenci, MI, USA

The contact owns a 2002 Mercury Cougar. The contact stated that the vehicle began to lose power while driving, which made it difficult to steer the vehicle. He experienced difficultly pulling the vehicle to the side of the road. After approximately 15 minutes, the vehicle was able to be restarted and operated normally. He drove the vehicle home and later called the dealer. The dealer advised him to bring in the vehicle and they made repairs at the cost of $697. The failure was identified as being included in NHTSA campaign id number 04V421000 (fuel system, gasoline). The failure could cause engine hesitation, loss of power, surging, and other similar symptoms. Over time, the filter may become sufficiently blocked and cause the engine to stall. The failure mileage was 84,000 and current mileage was 86,000. Updated 07/16/08 the bushings and clutch were worn. The fuel pump and fuel sender were replaced. The engine light was on. The dealer replaced a leaking intake. Updated 07/16/08

- Leonia, NJ, USA

The contact owns a 2002 Mercury Cougar. While idling, the engine revs and the vehicle accelerates on its own. The dealer stated that no recalls were available; however, the contact discovered NHTSA campaign id number 99V194000 (vehicle speed control). In addition, the check engine light remains illuminated for weeks at a time. NHTSA campaign id number 04V421000 (fuel system, gasoline) was referenced. The contact stated that when the vehicle is started and the doors are shut, the power door locks automatically lock. Also, the doors automatically lock while driving. The contact referenced NHTSA campaign id number 99V226000 (latches/locks/linkages: Doors:latch). The current mileage was 114,000 and failure mileage was approximately 50,000.

- Fox Lake, IL, USA

The contact owns a 2002 Mercury Cougar. While driving at an unknown speed, the vehicle shuttered rapidly, the check engine light illuminated, and the vehicle completely stalled. The local dealer reset the P-codes. Several months later, the failure recurred and the vehicle was taken to another dealer. The dealer stated that her VIN was not included in NHTSA campaign id number 04V421000 (fuel system, gasoline). The vehicle has not been repaired and the manufacturer was not notified. The failure mileage was 50,000 and current mileage was 69,000.

- Gladstone, ME, USA

My car is hesitating, with surging and loss of power, just as the "recall" states. However, upon calling Ford and dealerships, I find out that although the recall that has been issued is for my car and has the exact problems that are stated, according to Ford there is no recall and it will not be fixed.

- Louisville, KY, USA

I discovered info regarding recall on my 2002 Mercury Cougar fuel system on line after researching sluggishness and egr failure in emissions test. I called Ford for info on recall and discovered they will not honor it on my vehicle.

- Oxnard, CA, USA

The contact owns a 2002 Mercury Cougar. The contact's vehicle had the same problems stated in recall # 04V421000, regarding the fuel system. The contact stated that the vehicle had a slow start and stalled when backing out of the driveway. The vehicle was kept parked for one day and then restarted by the contact. After a week of driving the vehicle it stalled while idling at a stop sign. The contact stated that this was an intermittent failure, and that the vehicle always had a slow start. The dealer stated that the VIN excluded the vehicle from the recall. The current mileage was 99,000 and failure mileage was 98,900.

- North Richland Hills, TX, USA