My vehicle has been running out of gas extremely quick. It also leaks underneath when I am pumping gas into the Mariner. I am having a loud thunking sound underneath the vehicle an when I let off the accelerator, my car slowly comes to a hault. My power steering went out one day also without warning. I can't figure the problem out except I seen a recall for the power steering module or some sort that has malfunctioned an causes the computer to erase the power steering sensor completely clean of it's existence. Please help!

- Saint Louis, MO, USA

The vehicle was in motion at a stoplight. The light had turned green, and the vehicle was breaking to stop behind the first vehicle. I pressed the gas pedal to follow the first vehicle and the car stalled. The car could not be turned back on or put in motion. There was no indication of a problem prior to this throttle body failure. The car was pushed off the road by 3 people and into a nearby parking lot. The problem that made the vehicle unsafe was a defective Ford throttle body. The reference consumer satisfaction program 13N03. I received the recall notice June 2014, but Ford only suggested a recalibration (not replacement). The recalibration was completed at Ford autonation on June 23, 2014. Ford had estimated a throttle body reduction in movability and not failure. The mileage of this Mercury Mariner on the date of repair was 142551 and the in-service date, 06/18/2010. Therefore, the reimbursement should be covered under Ford's extended warranty of 150000 miles/10 years. The repair was completed 06/08/2020. Ten days prior to the expiration of the extended warranty. Ford claims they will not reimburse for the throttle body failure. This was well-documented in the previous claim 13N03 and this case should be reopened, based on the fatality possibility of a throttle body failure with the original part that came with the vehicle, which was also re-calibrated per Ford's recall in 2014. This incident proves that Ford's re-calibration did not prevent failure of the throttle body. Asking for a recall for the throttle body for the similar makes and models still in circulation as it's a safety hazard and also reimbursement for this service for vehicles that had it completed.

- Woodbury, MN, USA

When filling gas tank yesterday once full gas leaked from under the wheel well onto the tires. The car was parked at a gas station. I was asked to move the car away from the pump by the gas attendant.

- Suffield, CT, USA

I was driving down the street at about 30 miles an hour and all of a sudden the car lost power and I felt like I was in low gear. The power surged causing the car to buck and stall, I was on a city street

- Coeur D'alene, ID, USA

The contact owns a 2010 Mercury Mariner. The contact stated that the fuel delivery module leaked and there was a puddle under the vehicle. The contact also noticed a fuel leak under the back seat of the vehicle. The contact stated that the fuel delivery module was replaced on two separate occasions. Larry H. miller Ford mesa (located at 460 E auto center dr, mesa, AZ 85204, (480) 569-7713) was contacted by phone and an appointment was scheduled to have the vehicle diagnosed. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 16V777000 (fuel system, gasoline). The manufacturer was notified. The approximate failure mileage was 180,000.

- Mesa, AZ, USA

The contact owns a 2010 Mercury Mariner. The contact stated that a strong odor of gas was detected inside the vehicle. The vehicle was taken to chenoweth Ford Inc. (1564 E pike St, clarksburg, wv 26301 (800) 344-1108) where it was serviced under NHTSA campaign number: 16V777000 (fuel system, gasoline) but the remedy failed to repair the vehicle. The contact stated that the failure did not occur until after the recall repair. The vehicle was taken back to the same dealer for the failure and the contact was informed that the purge value needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was 129,105.

- Folsom, WV, USA

After receiving Ford's recall notice 16S41/16V-777 (fuel delivery module potential leak), my husband & I took our 2010 Mercury Mariner to lebanon Ford to perform recall "repair". we were not having an issue with the Mariner, but we were following Ford's instructions (via their mailed recall notice to us) to have the recall done. Now, our Mariner is messed up! it now won't start without a delayed crank (we have video recordings of how long it now takes for our Mariner to start!) & sometimes while driving, the Mariner jerks (both problems seem to be as though the car is not getting fuel). We made a 2nd trip to lebanon Ford after informing them of the issue they created, but they did not fix the delayed crank issue or the car jerking issue! lebanon Ford service is stating they can only perform the recall repair "according to Ford's guidelines". my husband asked lebanon Ford if the old parts could be put back on, but lebanon Ford said they had to send back the old parts to the manufacturer. So, now our once nice Mariner has significant issues because we had a recall "repair" done! we regret having the recall addressed! prior to the recall "repair", we had a nice Mariner with under 60K miles. Now, we have a Mariner with problems due to recall. It's not a repair! it's damage! further, they're not offering us any fix to the damage Ford did to our car.

- Liberty Twp, OH, USA

The contact owns a 2010 Mercury Mariner. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time as the recall notice was received over eight months ago. The dealer (freedom Ford wv, 501 mary jane wood circle, university town centre, morgantown, wv 26501) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Morgantown, WV, USA

The contact owns a 2010 Mercury Mariner. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called jim click Ford Lincoln East tucson (6244 E 22nd St, tucson, AZ 85711) and was advised that the part to do the repair was unavailable and on backorder. The dealer did not know when the part would become available and informed the contact to call back in two or three weeks. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.

- Tucson, AZ, USA

I received safety recall notice 16S41 / NHTSA recall 16V-777. I inquired about it in January 2018 at my local Ford dealer. I was told the parts were back ordered. I called today to scheduled "the works" and to have this issue resolved. The rep stated if I didn't have an obvious gasoline leak, I didn't qualify for the repair nor need it. This has never happened before when I receive a recall notice, normally they replace the part regardless of its current state of functionality.

- Manistee, MI, USA

The contact owns a 2010 Mercury Mariner. The contact stated that the engine warning light as well as a fuel error message was displayed on the instrumental panel. The contact stated that the engine had to be turned on and off several times to remove the fuel error message however, the engine warning light remained illuminated. The vehicle was not taken to a dealer for diagnosis or repairs. The manufacturer was contacted and advised the contact that the vehicle was not included in NHTSA campaign number: 16V777000 (fuel system, gasoline). The failure mileage was 130,000.

- Atlanta, GA, USA

The contact owns a 2010 Mercury Mariner. The contact stated that the vehicle stalled at intersections. The contact believed that the failure was relevant to NHTSA campaign number: 16V777000 (fuel system, gasoline). The check engine indicator illuminated before and after the failure. The vehicle was taken to harrison Ford, Inc (820 N main St, wellington, oh 44090) where it was diagnosed that there was a high level of oxygen fuel. The manufacturer was not notified of the failure. The approximate failure mileage was 88,000. The VIN was not provided.

- Oberlim, OH, USA

The contact owns a 2010 Mercury Mariner. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (rockland Ford thomaston, 165 new county rd, thomaston, me 04861) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not able to confirm when the parts were to become available. Case number: Cas-13019208 was provided. The contact had not experienced a failure. Parts distribution disconnect.

- Abbot, ME, USA

The contact owns a 2010 Mercury Mariner. While the vehicle was operated at various speeds, it stalled. The vehicle was towed to george waikem Ford (located at 4321 Lincoln way, E massillon, oh) where it was diagnosed that the fuel module was defective and needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was approximately 148,000.

- Magnolia, OH, USA

The contact owns a 2010 Mercury Mariner. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called mcnelly-whaley motor co (865-453-2833 located at 750 dolly parton pkwy, sevierville, tn 37862) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.

- Maryville, TN, USA

The contact owns a 2010 Mercury Mariner. The contact received notification of NHTSA campaign number: 16V777000 (fuel system). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer (summit Ford 305 grant avenue, auburn, NY 13021) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Seneca Falls, NY, USA

The contact owns a 2010 Mercury Mariner. The contact noticed a "check fuel; failed inlet" warning message and the check engine warning indicator illuminated. The dealer (autonation Ford frisco 6850 tx-121, frisco, tx, 75034) was made aware of the failure. The vehicle was not diagnosed due to the diagnostic fee and because the vehicle was over the 10,000 mile warranty for the year. The vehicle was taken to auto zone where the contact was able to retrieve error codes. The vehicle was then taken to an independent mechanic who confirmed that the vehicle was included in NHTSA campaign number: 16V777000 (fuel system, gasoline:delivery:fuel pump). The contact stated that the manufacturer exceeded a reasonable amount time for the repair. The manufacturer was not made aware of the failure and was not contacted. The failure mileage was approximately 83,000. VIN tool confirms parts not available.

- Lewisville, TX, USA

The contact owns a 2010 Mercury Mariner. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact took the vehicle to magic city Ford where the contact was advised that the parts were not available. The contact stated that there was fuel leaking from the fuel tank onto the wheel well. The contact paid to have a fuel canister replaced on the vehicle; however, the failure persisted. The manufacturer was made aware of the failure, but did not offer any assistance. The VIN was invalid. The failure mileage was unknown. VIN tool confirms parts not available.

- Hardy, VA, USA

On Friday there was a fuel odor in the cabin was slight as I was driving around town (dropping the kids off at school) the odor increased. I left it parked for a day and the following the day the fuel odor increased to the point that I could not drive it around anymore. It was still driving in what seemed like normal driving conditions but the odor was too much.

- Tucson, AZ, USA

My engine light keeps coming on and I have been told its the little flap to the gas tank but they can repair it yet as a recall how is that when they alreay know what it is?

- Ypsilanti, MI, USA