NHTSA — Visibility/Wiper Problems

3.4

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
39,026 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Mercury Mariner accessories - exterior problems

accessories - exterior problem

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2011 Mercury Mariner Owner Comments

problem #3

Apr 172018

Mariner

  • 10,200 miles

A D V E R T I S E M E N T S

Got home from shopping, fiancee was getting the rest of the groceries. She closed the trunk normally, never slamming or anything, and the entire rear windshield shattered and fell to the ground. Luckily, no one was injured, but she could have been seriously injured if one of the large pieces had fell on her or a shard could've flown in her eyes. A windshield should not shatter and explode from normal use, this is clearly defective and I will be in direct contact with the manufacturer. It is my belief that the hydraulic pumps responsible for holding the windshield up when it is opened somehow malfunctioned and pushed on the winshield too hard when it closed, resulting in the complete shattering of the windshield.

- Allison Park, PA, USA

problem #2

Mar 272016

Mariner

  • 55,000 miles
Vehicle parked in driveway. Closed main rear hatch and rear window exploded.

- North Wales, PA, USA

problem #1

Jan 162015

Mariner

  • 51,879 miles
Vehicle was parked and it was a very cold (28 degrees) and rear hatch glass just shattered.

- Dumfries, VA, USA

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