The contact owns a 2008 Mercury Mariner Hybrid. The contact stated while driving 5-10 MPH, the vehicle inadvertently lost power steering functionality. There was no warning light illuminated. The contact was able to continue driving however, extra effort was needed to steer the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering control module needed to be replaced. The contact became aware of NHTSA Campaign Number: 14V284000 (Steering) and the vehicle was taken to the dealer who informed the contact that he would be responsible for the cost of the repair. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000.

- Fort Worth, TX, USA

The contact's son owns a 2008 Mercury Mariner Hybrid. The contact stated that while her son was starting the vehicle, the steering wheel lost power steering functionality. There were no warning lights illuminated. The contact's son was able to continue the drive the vehicle, however, extra effort was needed while driving the vehicle. The vehicle was taken to the dealer where it was diagnosed that the torque sensor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that no assistance could be provided because the VIN was not included in NHTSA Campaign Number: 14V284000 (Steering). The failure mileage was approximately was 143,340.

- Colorado Springs, CO, USA

The contact owns a 2008 Mercury Mariner Hybrid. The contact stated while moving from a complete stop, the steering wheel became difficult to turn. The contact stated that the power steering assist fault message was displayed. The vehicle was taken to a local dealer where it was diagnosed with needing Power Steering Control Module (PSCM) replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure and the contact was awaiting a response. The failure mileage was approximately 150,000.

- Portland, OR, USA

The contact owns a 2008 Mercury Mariner hybrid. The contact stated that at start-up, the power steering assist warning light was illuminated. The contact stated that extra effort was needed to steer the vehicle while driving various speeds. The contact initially spoke to allan vigil Ford (6790 mt zion blvd, morrow, ga 30260) where she was informed that the VIN was not included in NHTSA campaign number: 14V284000 (steering). The contact called the manufacturer and was referred to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was unknown.

- College Park, GA, USA

Car has been rock solid reliable up until 3 weeks ago. Driving normally on city streets the car abruptly shut down the hybrid and ice propulsion units. Steering froze up and it was like putting the brakes on it stranded me in the middle of traffic causing delays for other drivers and a dangerous obstruction. The car has no limp mode to allow for safely getting out of traffic. It had to be towed. Ford dealer has had car for 3 weeks and are still uncertain as to what caused the unsafe shutdown.

- Ogden, UT, USA

The contact owns a 2008 Mercury Mariner hybrid. While driving approximately 15 mph, the steering wheel started to vibrate. A month later, the steering wheel became hard to maneuver and "power steering failure" was displayed. The vehicle was not taken to the dealer or an independent mechanic for diagnostic testing or repairs. The contact also mentioned that the vehicle was repaired per NHTSA campaign number: 14V284000 (steering) on April 10, 2015. The manufacturer was notified of the failure. The approximate failure mileage was 120,000.

- Downingtown, PA, USA

I have a 14S05 hard steering, power steering control pump no longer works. This causes my brakes to seize up. The diagnostic also indicates codes C1480 R/F, C1478 L/F, C1313B R/F. indicating. Brake failure. I am driving this car to commute 45 miles each way to work daily. I am very afraid because this car is a hazard. My VIN# does not show that this car is among the group that have a problem but. I do have it. Ford is aware, why should I have to pay for the cover up of their error? it is very difficult to drive, an extreme effort is needed to make any turn, the turn radius has increased I cannot safely turn a corner in the city or on an off ramp. The steering wheel and tires immediately snap back to the forward position

- Baltimore, MD, USA

Vehicle was being operated at approx 35 mph when system horn sounded then steering column locked up, causing near miss accident. Ford refuses to acknowledge any recalls or reassess recalll under nhts campaign 14V284000 for steering where their fix appears to be to reprogram software. Appears that this was a quick fix that didn't solve the problem

- Godfrey, IL, USA

The power torque sensor for the power steering was already recalled and had the system updated before I got the car in 2014. The cars steering wheel starts shaking a little then all of a suddle the steering wheel locks up and the power steering stops working, so you can't hardly turn it. I came inches from getting in a wreck. You can update the system but it will only work for about 1 or 2 years.

- Tonganoxie, KS, USA

The contact owns a 2008 Mercury Mariner hybrid. The contact stated that the steering wheel seized and the power steering indicator illuminated. The vehicle was taken to the dealer where it was diagnosed that the power steering torque sensor failed. The vehicle was not repaired. The failure mileage was 58,000.

- Queens, NY, USA

2008 Mercury Mariner hybrid. Consumer writes in regards to power steering recall never done on vehicle but dealership states power steering recall repairs were completed. The consumer is currently experiencing a problem with the steering.

- Philadelphia, PA, USA

The contact owns a 2008 Mercury Mariner hybrid. The contact stated that the stop safety now warning message illuminated and an unknown warning light illuminated. The contact mentioned that when the defroster was activated, the warning lights no longer illuminated. The vehicle was not diagnosed or repaired. The vehicle was not included in NHTSA campaign number: 14V526000 (hybrid propulsion system). The vehicle was included in NHTSA campaign number: 14V284000 (steering). The dealer was unable to confirm when the parts would become available to schedule the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.

- Aurora, IL, USA

My vehicle was part of the nationwide recall by Ford this summer. As instructed, I went into the dealership and my car was "given the fix". not 1 later my power steering in my car has completely gone out. It is very difficult and dangerous to drive my car. I brought my car back to the dealership and was told that my car had already been diagnosed and "fixed" under the recall, so there was nothing further they could do. My car is actually doing the thing that the recall warned about and they sent me away. It has been 4 months, I feel like I take my life into my hands when I drive my car and Ford takes no responsibly.

- Las Vegas, NV, USA

The contact owns a 2008 Mercury Mariner hybrid. The contact stated that while driving at low speeds attempting to make a turn, the steering wheel seized. The contact mentioned that extreme force was required to control the steering wheel and the vehicle would independently resume to normal operation. The vehicle was taken to the dealer. The technician diagnosed that the computer needed to be reprogrammed. The vehicle was repaired but the failure recurred. The manufacturer was not notified of the failure. The approximate failure mileage was 87,000.

- Conshohocken, PA, USA

My 2008 Mercury Mariner hybrid has a dangerous high speed stall condition. It is very serious and puts the vehicle and occupants in a situation that causes a very high risk of a crash. This said, my vehicle is not covered in the current recall" why not"

- Newport Beach, CA, USA

A "stop safely now" warning message came on when I was driving on the freeway at 60 miles per hour. The car immediately lost power and became difficult to steer. I pulled over to the right shoulder as safely and quickly as possible. This has occurred multiple times.

- South Pasadena, CA, USA

I am concerned that the problems with the electric power steering system are not limited to a faulty torque sensor but to the overall power steering system which may create the potential for other steering emergencies. As a result, I am providing the following report should you receive similar complaints from other drivers of Ford vehicles about worn parts of the power steering column which affected driving. While stationary in a parking lot, after turning on the ignition a sound like a quick pop occurred. After starting to drive and turning the steering wheel to the right, a knocking sound such as that of a small hammer happened several times. Turning the steering wheel to the left produced a rubbing sound and minor resistance. There also was a constant squeaking in the rotation of the left front wheel which existed prior to the above occurrence. These conditions continued to occur. On July 9, 2014 the dealer replaced the 8L8Z-38676-E steering shaft joint connector. (I was unaware of recall 14S055 at the time.) on the trip home, the steering wheel constantly squeaked while turning to the left. Responding to the electronic power steering recall 14S055 on 2008-2011 Ford vehicles and a remedy for the squeaking, returned to the dealer on August 1, 2014. Electric steering upgrade performed. Squeaking seems to be remedied by replacing sway bars and 1 tie rod. Thank you for your attention to this matter.

- Summit, NY, USA

The contact owns a 2008 Mercury Mariner hybrid. The contact stated that when turning the steering wheel left or right, there was an abnormal noise on numerous occasions. The contact also stated that the power steering warning light illuminated intermittently. The vehicle was taken to a dealer where the failure was unable to be replicated. The technician replaced the steering knuckle, update the pscm and the ic software but the failure persisted. The contact stated that the VIN was included in NHTSA campaign id number: 14V284000 (steering). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 40,000. Updated 9/18/14 updated 2/4/2015

- Cheektowaga, NY, USA

Without warning the steering became extremely loose. The change was not progressive, abrupt. The steering wheel makes noise when turning right to left, left to right. This is the second 2008 Mariner hybrid I have owned and that one did the same thing. In researching on line this problem is well known and arrears to be wide spread. The service manager was well aware of the issue and said there had not been a recall issued but "hold on to your receipts" as though he expected one in the future. Honest, the car was hard to point straight after the problem occurred. How can this not be a safety issue?

- Monument Beach, MA, USA

While driving the vehicle the power steering suddenly stops working and the steering gets extremely stiff. This has been happening for a few months now. At first it was in the middle of winter and I attributed it as a freak occurrence due to the cold weather. The next time it happened it was a warm spring day. Now it does not occur frequently, but without warning. One time I was making a left turn at a intersection and the steering froze up, causing me to make my turn really wide. I happened to have enough room to complete the turn without a collision, but under other circumstances this defect could cause an accident, possibly fatal in the event of a collision with an oncoming car or at greater speeds.

- Teaneck, NJ, USA