The contact owns a 2010 Mercury Milan. While attempting to exit the vehicle, the front passenger side door handle cracked and did not lock the door. The contact called huntersville Ford at 704-875-6547 (located at 13825 statesville rd, huntersville, nc 28078) and was quoted a high cost for the repair. The contact took the vehicle to an independent mechanic where the door handle was replaced at an affordable cost. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,000.

- Charlotte, NC, USA

The contact owns a 2010 Mercury Milan. After the vehicle was parked, the interior door handle would not open the door. The contact had to exit through the passenger side door or manually restart the vehicle. An unknown dealer was contacted, but the vehicle was not diagnosed. The vehicle was previously repaired for the same failure. The manufacturer was not notified of the failure. The VIN was unknown. The failure mileage was approximately 76,000.

- Cincinnati, OH, USA

The contact owns a 2010 Mercury Milan. While parked, the front driver side door handle fractured. As a result, the contact was unable to exit the vehicle. The vehicle was taken to a dealer who diagnosed that the handle needed to be replaced. The vehicle was repaired at the consumers expense. The manufacturer was not notified of the failure. The failure mileage was 38,600. Updated 09/17/15

- Middletown , NJ, USA