Power Steering Stopped Working


really awful
Typical Repair Cost:
Average Mileage:
112,100 miles
Total Complaints:
18 complaints

Most Common Solutions:

  1. not sure (9 reports)
  2. repair power steering gear (6 reports)
  3. reply steering rack (2 reports)
  4. yes it fixed problem (1 reports)
2010 Mercury Milan steering problems

steering problem

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2010 Mercury Milan Owner Comments

problem #18

Sep 172019


  • Automatic transmission
  • 140,000 miles


Power steering assist fault on Mercury Milan Premier 2010.

Update from Mar 31, 2020: When will FORD recall the 2010 Mercury Milan for STEERING:ELECTRIC POWER ASSIST SYSTEM? A recall was issued for 2011 models. There are tons of complaints and the cost to repair is $2400.

- Stephen A., Hazlet, NJ, US

problem #17

Feb 122020


  • Automatic transmission
  • 63,284 miles

My steering assist fault came on as I was backing out the driveway. This sucks really bad because I only have sixty-three thousand miles on this car. And I'm still paying on it.

- Tonisha P., Cleveland, OH, US

problem #16

Jan 112021


  • Automatic transmission
  • 174,340 miles

click to see larger images

power steering stopped working

Warning light "Service Power Steering Soon" one day & a few miles later on the next day "Service Power Steering Now". Took to local Ford dealer who reset something to make PS return until the next time I started the car, when it was out again. They said it was from my tires being so worn. I asked Lincoln dealer from which I'd bought the car & they'd never heard of that reason. Since they're an hour away & tires do need replacing, I'm going to do that first & if no change will update this complaint.

- Laura W., Troy, US

problem #15

Feb 162021

Milan Premier 3.2V6

  • Automatic transmission
  • 137,000 miles


So my 2010 Mercury Milan steering quit working the first time in September 2019. It cost me 416.00 to have it towed to my home town where I live, then Huff Ford charged me near 100.00 to reset the steering. Then it stopped working again on February 14th 2021! Again Huff said it wasn't covered under recall, although the newer Mercury Milan steering is covered.

The car is not drivable. I had to leave it where it stopped working. I cannot afford over 2000.00 to fix that issue when it should have been covered in the recall as well, and I have read these complaints about this issue on the 2010 Mercury Milans - there are numerous complaints. I have always liked Ford products but I won't buy another one. It's pretty messed up - Mercury knows this year's Milan has the same problem as the 2011 and didn't include them in the recall.

- Debbie S., Wytheville, VA, US

problem #14

Jan 052021

Milan S 2.5L

  • Automatic transmission
  • 147,000 miles

When I start the car there is no power steering. If I restart car it usually will start to work. Sometimes it can go for months without trouble and other times it happens often.

Update from Jul 18, 2021: Replaced rack and pinion

- Robert K., Grand Haven, US

problem #13

May 302019

Milan 2.5L

  • Automatic transmission
  • 136,528 miles

This same issue happened 5/28/19.Why isn't this defect covered by Ford? I don't have 2,411.67.My husband is very sick right now and I'm his caretaker.I need a car to get him to appointments.I need help.

- Catherine F., Westminster, MA, US

problem #12

Sep 122018


  • Automatic transmission
  • 120,000 miles


The power steering just stopped. I am unable to move my car. Right now I had to rent a car until I figure out what to do. There are many many complaints out on the internet with almost the same situation. I am going to attach my communication with Ford Motor Company

A Ford representative will be with you shortly. Ebonee says: Hello Patricia. My name is Ebonee. How can I help you? Patricia says: I am wanting to know why 2010 Mercury Milan have not been included in the power steering recall as the same part or parts were used in the 2010 Milan. There are many complaints and comments from 210 Milan cars Ebonee says: Thank you for bringing this to our attention, Patricia. I will need to research this for you. Please give me a few moments to review my resources. Patricia says: Alright Ebonee says: Thanks for waiting, Patricia. Per my research, the power steering issue only affect certain 2011-13 Ford Taurus and Flex, 2011-13 Lincoln MKS and MKT, 2011-12 Ford Fusion and Lincoln MKZ, and 2011 Mercury Milan. There are many factors that determine which vehicles will be apart of a recall such as the build date and assembly plant. We cannot determine why the 2010 Milan was not included in this recall here in the Customer Relationship Center. Ford does have a very specific process to when recalls are announced. We are not privy to that process here. Ebonee says: Are you there? Patricia says: Well I want to know who or where I contact a person regarding this issue. The parts that were used in the 2011 and 2012 Milan's recall. To me it makes no difference to me what assembly plant thevca Ebonee says: I can document your suggestion here. By chatting in today you allow us to identify areas of concern and help us make improvements. Recalls can be expanded to add more vehicles, if found necessary. There isn't anyone I can direct you to. Is there anything else you would like for me to add to my documentation? Patricia says: That my car was built in if the defective part is the same then 2010 should be included there are many many comments regarding this issue all over the internet. This is wrong and I don't want spend thousands of $'s of my money know that the parts are the same Ebonee says: Thank you. May I also have the current approximate mileage for your vehicle and phone number to add to my notes please? Patricia says: My mileage is about 120,000 I am not sure because I can't drive my car and had to leave it in the public place that I drove it to. When started my car the warning message appeared. I have no car so obviously I will need to get a rental car. 2010 were not included in the recall about I think it is the vapor issue regarding fuel tank issue I had to replaced that also. I adjust going to file a consumer complaint Patricia says: And contact each individual person that has made a complaint or comment and see who is willing to file a legal action. I will tell you I don't plan on ever buying a Ford again and most of my life I have owned a Ford car. Patricia says: 608 576 3346 Patricia says: I also will keep a copy of our communication

- pdahlpl, Madison, US

problem #11

Aug 262018

Milan 4D 4 cyl

  • Automatic transmission
  • 96,790 miles

I was not having any issues until I took my car to the dealership where I bought it to get the oil changed and tires rotated as I have done on a regular basis. As I was leaving the parking lot, it began pulling to the right. It had never done this before. I assumed it was due to them adding air to some of the tires. Within a few days, I was approximately 75 miles from home when the "service power steering now" message appeared. I turned the car off then restarted it. At that point I had no power steering. I am thankful that I was not driving in heaving traffic and that I was not involved in a serious accident. This problem is clearly a safety issue. As I understand (from research), this is also a problem with the 2011 Mercury Milan. Amazingly, the newer model uses the exact same power steering components as the 2010 model. However, at this time, Ford has not issued a recall on the 2010. This is nothing short of ridiculous. Again, after researching the price for repairing this issue is anywhere from $1,200 - $2,100. The power steering defect has been documented since early 2015. When I bought my 2010 Mercury Milan - I was not advised that there was a possible defect on this vehicle. I firmly believe that Ford is discriminating against 2010 owners, as the defect is exactly the same on both models.

- tdlshanklin, Central City, US

problem #10

Apr 132018

Milan Premier

  • Automatic transmission
  • 78,000 miles

Drove to the store one day, the steering felt a little strange. Parked the car, went into the store. Came out of the store and the power steering was totally gone. Could hardly get out of the parking space. The "Service Power Steering Now" message came up. Cost $2100 to fix and I had no choice, I need this car and am still making payments on it. I am so sorry I purchased this vehicle, this isn't the first issue I've had with it where there was a recall on others of the same model year or 1 year newer yet my car was not covered for the same issues. It has 78,000 miles.

- Karen M., New Brunswick, US

problem #9

Dec 012017

Milan Premier

  • Automatic transmission
  • 76,100 miles

Ford knows that the 2010 Milan has faulty power steering assist.They have known it for a long time now. They know it freezes up when people are driving and it eventually stops working at all.... like on my car!

Government is researching the matter on the 2010 Fusion which is same thing as a 2010 Mercury Milan.

They need to recall and fix this problem. The cost out of my pocket would be $1,400 to fix.

I can't afford that and the car is just sitting in my driveway and can't be driven. I am making payments on a car I can't drive. Hopefully the recall will happen on the 2010 Mercury Milans and the Ford Fusions!

- David V., Augusta, US

problem #8

Aug 242017

Milan Premier V4

  • Automatic transmission
  • 110,948 miles


Picked up the car from my wife at her job. In the parking lot, I started the car but when I went to turn, the steering wheel locked up and I got a notification on the dash that said "Power Steering Assist Fault." Took it to Ford and they charged $100 just to diagnose and then said it would be $2,000.00 to fix. I've done a bit of research and it seems like a lot of people are having this problem. I thought Ford was a reliable company but it seems like they just want to make extra money and are not concerned about the safety of their drivers.

- haseeb, Clermont, US

problem #7

Jan 092017

Milan 4cy

  • Automatic transmission
  • 110,000 miles

This just happened for no real reason, I was driving and fortunately not in a turn. I've done a lot of research and it seems Ford is using this as a way to make big money. There is a flaw in the electric steering system that will cause it to lock out and you can't get it cleared without taking it to the dealer. To troubleshoot the problem seems to cost from 100.00 to what ever higher amount they decide they want. It seems that in most cases they say the steering needs replaced and charge 2000.00, I guess that seems like a good round number for them.

- yeahright, Coshocton, OH, US

problem #6

Oct 012016

Milan 2.5L

  • Automatic transmission
  • 88,000 miles

The power steering suddenly went out. The advance track warning came on and stated service power steering now light came on. Warning signals including bells. I went to my local dealer and they have reset the computer several times, but to no avail.The power steering went back out each time. The problem I am having is that other Milan 2011 and Ford Focus 2010 and 2011 are having the same issue and is being covered by the recall but not Milan 2010 is ridiculous.

Ford should be ashamed of themselves. I have been a loyal Ford customer for over 15 years.My Ford Taurus was one of the best vehicles I ever owned and never had many problems.That was the reason I went back to Ford.

- Patricia H., Mobile, AL, US

problem #5

Dec 072016

Milan 2.5L

  • Automatic transmission
  • 105,300 miles

I was driving my son to school this morning and I receiving dummy warnings to service advancetrac and service power steering soon. I stopped my car and turned it off for a few minutes like the manual says to do only to turn my car back on with warning beeps to "SERVICE POWER STEERING NOW". I lost all power steering and it was as if the steering locked up. Luckily I have roadside assistance and was able to get my car towed to my local dealership. However I received the dreaded phone call stating the power steering rack needs replaced and it is going to cost me $1,764.00. I've called Ford in hopes that there is a recall in the works for 2010 Milan's but there isn't and all she could do was document my complaint. Thank you Ford for ruining Christmas, because what single mom had a random $1,754.00 sitting around on an insane car repair? So very disappointed.

- Valerie B., Terre Hill, PA, US

problem #4

Oct 022016


  • Automatic transmission
  • 130,000 miles

Power steering went out on my daughters car. It is like driving a tank now. I understand the 2011s with this problem are under recall, why not the 2010s

It is dangerous. And I see there are a LOT of others with same complaint.

- Rodney H., Lebanon, OH, US

problem #3

Nov 012016


  • Automatic transmission
  • 102,000 miles

I don't understand why this out of nowhere just went out and with my daughter in the car no less!!!!!! We could've been seriously hurt Thank goodness we weren't. Why in all the hell is this NOT apart of a recall its obvious I'm not the only one with this issue I saw online there are tons of people experiencing this same thing so what am I supposed to do?????? Pay for the large repair bill myself??? This isn't right and it isn't fair... Something NEEDS to be done ASAP!!!!!

- Rekita M., Detroit, MI, US

problem #2

Aug 312016

Milan Premier V6

  • Automatic transmission
  • 81,000 miles

The power steering gear issue is not covered under any current recall, and there are no plans for it be covered even though the similar 2011-2013 Ford Fusions and 2011 Mercury Milan were covered. The 2010 are not covered based on the fact they were manufactured elsewhere. They want you to pay $99 to a dealer to spend the day on it running a diagnostic test on it to see if the issue is related to the recall. Then from there you have to file with Ford for them to consider to cover the repair under the recall. If not, you are out the money even though others have the same exact issue paid for. I am a single mom fighting cancer. Chemo costs over $11,000 a month. When I talked to the first representative from Ford she was so understanding and gave me the impression that Ford cares about their car owners. She understood how I felt. She said she would put the claim to the recall department right away and to hope for good news. Nope, Ford said NO not our problem. So the next representative from Ford submitted a claim for hardship to help in paying for some of the repairs. That customer service rep, Cynthia Mougey, said Ford doesn't and won't help under any circumstances. Obviously they don't care about returning customers. When I called my local Ford Dealership, North Star Ford they reduced the $2,100 bill down to $1,600. Corporate wouldn't do anything! How sad corporate Ford doesn't care about their customers!

- Shellie G., Hermantown, MN, US

problem #1

Apr 092016

Milan Voga 3.0L V6

  • Automatic transmission
  • 121,000 miles

This issue is not covered under any current recall, and there are no plans for it be covered even though the similar 2011-2013 Ford Fusions and 2011 Mercury Milan were covered. The 2010 are not covered based on the fact they were manufactured else where. They want you to pay a fee at a dealer to spend days and days on it to see if the issue is related to the recall. Then from there you have to file with Ford for them to consider to cover the repair under the recall. If not you are out the money even though others have the same exact issue paid for. Ford and the few service managers I have talked to about this are nothing but rude and tell me it must be something else, regardless of not even looking at the vehicle since they "don't want too". I am stuck with no way to work since it is impossible to drive my car the way it is, so therefore I have no money to even pay for it to be fixed. If this was an unknown issue with these cars I would find a way to pay, but since this is a known issue it is unfair that I have to jump through these hoops when others don't for the same exact issue. This wouldn't be a problem but I've work with warranty and recall and know how the process works. It is a simple and easy process where I shouldn't even be involved except to drop my car off and pick it up and the dealer takes 5 mins to send paper work in and they wait for their check.

- Nicole G., Hopkins, MI, US

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