NHTSA — Power Train: Automatic Transmission Problems

2004 Mercury Monterey (Page 5 of 7)


really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
73,558 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Mercury Monterey transmission problems

transmission problem

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2004 Mercury Monterey Owner Comments (Page 5 of 7)

« Read the previous 20 complaints

problem #50

Dec 302009


  • 59,500 miles


I have a 2004 Mercury Monterey the automatic transmission failed while in heavy traffic and poor weather conditions I feel lucky to not have been struck by another vehicle.

- Perry, IA, USA

problem #49

Dec 232009


  • 104,000 miles
Was driving 2004 Mercury Monterey, when vehicle lost motive power and could only coast to safe area. Vehicle would not engage in R, D, 1 or 2 gears. Only park gear would engage.

- Fayetteville, NC, USA

problem #48

Dec 152009


  • 59,000 miles
I was traveling down 78 ( a major road in town and my van (04 Mercury Monterey) just quit going. I had to coast into a turn lane to get out of the main road. It was very dangerous and I had my kids in the car. There was no warning at all, it just quit going. I called my dad and he got the repair shop to pull my car out of the turn lane. The mechanic said it was my transmission; it needed to be replaced.

- Lavon, TX, USA

problem #47

Aug 132009


  • 50,000 miles


Vehicle was in several time for repairs on the shifting of the vehicle. Nothing found until the vehicle suddenly would no long drive in gear. Vehicle was towed to dealer and repaired with a new torque converter around August 2004. The shifting of the vehicle is still a problem and on top of that the gas mileage and decreased significantly. The shifting problems is just a continuation of my original complaint.

- Wyandotte, MI, USA

problem #46

Mar 282008


  • 49,052 miles
I was backing out onto the street and I started to go forward, and I lost all power. I am on the interstate alot for appointments for my son. I am glad we were not on it that day it could've been fatal. We had to have the transmission fixed. They replaced all necessary components.

- Osceola Mills, PA, USA

problem #45

Sep 152009


  • 80,000 miles
2004 Mercury Monterey my wife's van was running and working perfectly. She then went to the grocery store, came out and started the vehicle. It would not go anywhere, the transmission was lost. It cost us $1400 to replace it.

- Horseheads, NY, USA

problem #44

Sep 032008


  • 49,881 miles


Driving car at 65 mph down highway and transmission lost all power. Coasted to a stop on busy highway while on vacation with entire family and dog in vehicle 200 miles from home. Engine was still running fine but car would not move when shifting transmission through all gears including reverse. Vehicle was towed to a Ford dealership and they diagnosed problem as a failed transmission torque converter. There was absolutely no indication prior to the failure that there was any problem with the transmission.

- Round Rock, TX, USA

problem #43

Dec 032009


  • 86,104 miles
I was driving apx. 40 mph when the RPM gauge vamped up high then back down then the vehicle lost all power. Was able to coast to shoulder of road. We have had no past issue/symptoms what so ever. Myself and my four children were left on the side of the road waiting for help on a very cold day. Once the vehicle was towed, to a repair shop, the diagnosis: Internal transmission failure, also mentioned was shaft broke inside transmission, the radiator would have to be replaced due to metal shavings, the transmission cooler/combo will have to be replaced and lines flushed. The repair cost: $3,363.43. Nothing has been done to correct/fix this issue because we don't have $3,363.43 to correct/fix this issue. No icons/warning lights, no messages on my dash message board. No warning!

- Rosebush, MI, USA

problem #42

Aug 032009


  • 46,000 miles
Driving at approximately 25 mph, without warning, experienced a complete loss of transmission. Coasted to the side of the road. No gears, engine revs, spindles turn freely. There was no noise associated with failure, transmission fluid was not burned nor dirty, no loss of fluids. 46,000 miles on vehicle. Not sure what to do with it, looking for similar problems reported.

- Sacramento, CA, USA

problem #41

Nov 232009


  • 90,000 miles
Our transmission/torque converter went out on our 2004 Mercury Monterey. It left my 4 year old and my husband stranded on 95 (highway) for hours. It just stopped moving.

- Port St Lucie, FL, USA

problem #40

Nov 202009


  • 65,000 miles


Was driving 2004 Mercury Monterey premier minivan when suddenly while in drive gear lost all drive power to the wheels. Luckily there was an out to pull safely off the road, into a driveway. If this would've occurred 1/4 mile further in the roadway there wouldn't have been an "out" as this is a very curvy mountainous road where few places to safely exit the highway. Potentially there could've been terrible injuries or worse w/4 passengers in the vehicle including my precious 2yr old daughter and handsome 4 year old boy. There was a complete loss of power talk about having no control of a situation. Very scary and nerve racking. This is definitely a safety concern that needs to be a recall. This could've been a whole lot worse. First thing I did when I GT towed home was checked internet for problems with tranny and the article came up about nhtsb probe about this exact description so I felt I had to make a complaint. Hope this enough description.

- Philipsburg, PA, USA

problem #39

Nov 172009


  • 55,000 miles
Sudden complete transmission failure.

- Vacaville, CA, USA

problem #38

Nov 162009


  • 54,000 miles
With 54K miles on vehicle, and no previous problems, the transmission completely failed while driving, with the car having to coast to the side. It has required a transmission replacement. It is a 2004 Mercury Monterey, and it appears that many Ford/Mercury owners have had this same problem. It's bad enough that it fails, but I was thankful we weren't on the freeway when it happened, just a city street.

- Vacaville, CA, USA

problem #37

Oct 152009


  • 60,000 miles
My wife was backing out of her parking spot, put the van in forward, and discovered that it would not move. There were no indications that this event was going to happen. Our repair technician had to replace our planetary gearset, because they were destroyed, the torque converter was replaced as a precaution, and the neutral switch was replaced because it was thought to be the root cause. However a broken "cam switch" wire was preventing the car from operating normally. When that was finally discovered, we were able to get our van back.

- Rolling Prairie, IN, USA

problem #36

Oct 152009


  • 54,596 miles
My wife was driving at night on a busy two lane road when the vehicle suddenly lost acceleration, as if it had been shifted into neutral. She was able to coast into a left turn lane for a subdivision where she had to wait in the vehicle for over an hour for help to arrive. The vehicle was taken to a Ford dealer where they "replaced the torque converter due to failed pump shaft spline". the repair cost us $1475.46.

- Washington, MI, USA

problem #35

Oct 082009


  • 82,000 miles
Transmission failure: Upon entering interstate 64 outside lexington, ky my 2004 Mercury Monterey mini-van lost forward acceleration. The tach revved high but no forward motion. Came very close to being struck by a tractor trailer rig but managed to steer the vehicle off the interstate. Tried placing the car in any gear but had no drive power. The only thing that worked on the transmission was park, all other gears were inoperative. Monterey had to be towed to a Ford dealership. Investigation has indicated that the torque converter has failed. There was no warning of any problems with the transmission on this vehicle, no noises or slippage. It has approx. 82000 miles on it. I purchased this vehicle new and never had a problem before this with the engine or transmission. I feel that only my skills as a driver prevented a major accident from happening. Had I not taken immediate action to change the direction of the vehicle when forward drive epower was lost I would have been struck by another vehicle.

- Georgetown , KY, USA

problem #34

Oct 062009


  • 95,000 miles
My wife was driving home in our 2004 Mercury Monterey when all of a sudden it lost power to the power train. The car remained on, but would not go anywhere when the gas was pressed while in gear. Luckily she was not far from home and we were able to push it until we could get it to our home and call a tow truck. I am more than relieved that we purchased the used vehicle warranty from the dealership we purchased the vehicle from. It appears the transmission will be fully covered under this warranty. I noticed many other blogs and a recall investigation filed for this problem, so I thought I would report one more occurrence of this problem for this vehicle.

- Olathe, KS, USA

problem #33

Sep 202009


  • 91,000 miles
Was on my way home late at night with my three children and had the vehicle on cruise control and suddenly without warning, the RPM needle went all the way over and I realized that pushing on the gas pedal was not making the vehicle speed increase and I was losing speed. I had an 18 wheeler on my bumper and was fortunate to have been able to get to the side of the road. Stopped the vehicle and checked under the hood. The vehicle would not go into drive, 3rd gear, low or reverse. I had to have the vehicle towed over 80 miles.

- Lebanon, VA, USA

problem #32

Sep 162009


  • 70,000 miles
Sudden loss of ability to move car. We were driving and suddenly our 2004 Mercury Monterey lost power to the transmission. The engine would still run but no gear would initiate.

- Keller, TX, USA

problem #31

Sep 122009


  • 48,500 miles
Vehicle was parked for the evening visiting friends out of town. In the morning vehicle was started and the transmission would not work. Vehicle was towed to dealership and transmission is being replaced as I type.

- Park Ridge, IL, USA

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