My 2005 Mercury van died without warning and after taking it in for repair, was informed it was the PCM module or computer that failed due to moisture. The cost of repairs is $962 and the module design is defective allowing moisture to cause the part to fail. The part is mounted in the front cowl and not protected nor sealed from weather. Research has shown that this is a widespread problem on this model and many horrific safety incidents have happened with the van's failure. Ford should be held accountable for this defect!

- Grand Rapids, MI, USA

I am the owner of a 2005 Mercury Monterey with 45,700 miles. I have an extended warranty policy which expires this summer. The problem I have been experiencing the past couple of years has been the right side sliding door which does not perform properly at times. On occasion when depressing the door "open button" on the upper console, it starts to open and then after opening approximately 15 inches, it closes on its own as passengers start to either exit or enter the back seat. Past discussions with the dealership have not resulted in fixing the problem. They insist that they cant do anything until I could demonstrate the problem. Needless to say, the door operated properly on those occasions. On 10/11/10 I finally had them run diagnostics to see if they could find a coding problem. Nothing was found and I was again told I would have to demonstrate the problem. Last evening while a passenger was trying to enter the vehicle through the right sliding door which I activated, it twice in a row closed on her. I find this unacceptable and consider this a safety issue. An email from Ford customer relations on 6/6/10 suggested I deal with the dealer service manager. It would be up to him to evaluate as to any coverage available which that would cover any repair. Today I took the vehicle to deland Ford in deland, Florida to discuss the problem with the service manager. As in the past at the dealership, the door operated properly. I pointed this out as a safety issue and asked that the entire sensor system be replaced. His response was unless a sensor was found to be defective, the warranty would not cover the charges. When I asked him if the door could do any damage if it closed on a finger, his response was it would pinch and hurt but not do any permanent damage. I am requesting your assistance in solving this problem. This is an unacceptable safety issue.

- Debary, FL, USA