- the contact called regarding a 2000 Mercury Sable. In April 2006, the contact received a recall letter for a boot to be put on the coil springs. The Ford dealer refused to put the boot on because the contact had put aftermarket struts on the vehicle. In October 2006, the contact started hearing a thumping noise, and the vehicle would vibrated. The contact had repairs done at a Ford dealer, replaced the back springs, tie rod and ball joints. On 11/24/2006, the contact was traveling at 40 mph, when she heard a loud noise and pulled over because she thought she had a flat tire. The contact smelled something burning. The vehicle was towed to a Ford dealer, and the contact was told the driver front spring broke. The dealer was willing to pay for the spring, but not for the tire and the tie rod. The sway bar link, struts, ball joints and cv boot were replaced. Updated 02/27/07.

- North Huntington, PA, USA