NHTSA — Vehicle Speed Control: Cruise Control Problems


definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
24,740 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Mercury Sable engine problems

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2002 Mercury Sable Owner Comments

problem #2

May 022003

Sable 6-cyl

  • Automatic transmission
  • 8,530 miles


The consumer said that he got out of the car to go get a hair cut, and when he came out the car was running although he had the keys in his hands. When the consumer popped the hood, the engine was running, and when he closed the hood it stopped all of a sudden. The consumer had no idea that this was going to happen. The consumer saw on cnn news about Ford. The consumer had become concerned and wanted someone to help him. The dealer said that they could not find anything wrong with the car. The manufacturer said that the car was not on recall. The caller was very concerned because he needed the car and wanted someone to help him. The problem may be due to the cruise control switch.

- Charleston , SC, USA

problem #1

Aug 242004

Sable 6-cyl

  • Automatic transmission
  • 40,950 miles
I had the cruise control set in my vehicle while I was traveling on the expressway (2002 Mercury Sable). As I started to approach the vehicle in front of me I pressed on the brake pedal to slow down and disengage the cruise control. My vehicle slow down but when I took my foot off the brake pedal it started to accelerate. I press on the brake pedal again and it slowed down. When I took my foot off it accelerated again. This time I let it accelerate to see when it would level off or maintain a speed. It stopped at the previous cruise setting. I noticed there was no cruise light on. When the cruise control is activated there is a green lighted display saying "cruise" on the instrument panel. There was no light and the cruise was still engaged. I put my foot under the accelerator pedal and lifted the pedal to try and slow the vehicle and that did not stop disengage it. My next thought was to put the vehicle in neutral and coast onto the shoulder of the road. Before I did that I stompped on the accelerator pedal about 3 times and that finally disengaged what ever was stuck. I took the vehicle into the Mercury (sesi Lincoln-Mercury in ypsilanti, mi.) dealership where I purchased the vehicle. They inspected it and could find no problem. I called Ford Motor Co. Customer service and reported the incident. They said they would look into it. I heard back from them and their response was they could not find where a recall had been issued for this problem so there was nothing they could do. I know Ford or any of the auto companies don't voluntarily issue recalls unless it's a major problem, it costs lots of money. Whether this is a large or small incident, relating to the number of occurrences, anything that has to do with braking, not braking or acceleration to me is a major major problem. Ford breaks it down into dollars and cents.

- Saline, MI, USA

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