I purchased a Suzuki Grand vitara in July of 2006. Shortly after purchase, 4 weeks at the most, the check engine light came on. I called the dealer faulkner Suzuki (harrisburg, pa) and took the car in for service. I was told that it was an oxygen sensor malfunction. They changed the sensors. But this did not fix the problem. Thereafter, approximately every 4 to 8 weeks, the check engine light came on - to which the service department at faulkner responded by changing the oxygen sensors and replacing the associated computer. Also of note, their was a problem with the wheels on the car (which impaired steering at highway speeds) to which the service department responded with having me purchase new tires - the car was 8 months old at this point (this did not fully resolve that problem, although it did improve somewhat). During all this, the car was emitting a smoke smell/exhaust into the cabin of the vehicle. The service department could not figure out what was causing this (I was told that the technicians could not detect the smoke smell/exhaust). With all of this in mind, I am writing to express concerns about the businesses practices of Suzuki. When the problems with the car began, I asked to have my trade in vehicle returned to me or to have a replacement vehicle (as I felt unsafe driving the car I purchased) neither request was honored. I had not expected to have any problems with a new car, no one does. So when a problem arose, my expectation was that it would be immediately resolved, this was not the case. Overall, in my opinion, this matter was poorly handled - it took over a year and legal involvement before Suzuki would buyback their faulty vehicle. As a consumer, I feel that this company showed little concern for my safety, time, or money. I implore you to investigate this matter and work to ensure that any future Suzuki customers receive better service and a better (safe) product.

- Laurel, MD, USA

- the contact stated that her 2006 Suzuki Grand vitara, has had several safety issues since she's purchased the vehicle last year. The first problem was her air bag sensor; she stated that when there is someone sitting on the passenger front side the air bag sensor constantly turns on and off. She has stated that sometimes if you sit in the seat a certain way the airbag sensor works. She has taken the vehicle to the dealership and they changed the computer in the vehicle on one occasion. The seat continued to have the same problem and she took the vehicle back and they changed the seat sensor and that didn't work. The stated that they have also re calibrated the seat and the seat sensor was still malfunctioning. On 03/16/07 while driving at a speed of 60 mph she tried to pass two vehicles on the expressway and the vehicle stalled. She stated that the engine accelerated, but instantly the vehicle lost power. She noticed that the engine light was on, but not sure if any other lights turned on. The contact stated that the vehicle coasted to the side of the road and was able to restart the vehicle immediately. The contact stated that she drove two miles and had the vehicle towed to the dealership. The contact stated that as of now she's waiting for the diagnostic evaluation of the vehicle. The current mileage was 7016.

- Kailua-Kona, HI, USA