definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
38,871 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Volkswagen Jetta accessories - exterior problems

accessories - exterior problem

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2009 Volkswagen Jetta Owner Comments

problem #9

Apr 022012


  • 66,000 miles


The door locks on my 2009 Jetta will not lock/unlock. This can cause an issue where the door remains locked randomly, prohibiting an occupant from exiting the car in case of an emergency. This also allows the door to remain unlocked when assuming it has been locked, leading the car to be more accessible to unwanted patrons!

- Fort Worth, TX, USA

problem #8

Nov 152014

Jetta 5-cyl

  • 54,000 miles
Passenger side, rear door lock does not work. Door cannot be opened from either the inside or the outside.

- Old Bethpage, NY, USA

problem #7

May 302013


  • miles
The rear doors on my 2009 Volkswagen Jetta tdi don't lock - with the lock inside the door or the key fob. This is a major safety concern as I drive through the city everyday and anyone could just get in my car or rob me. I researched it online to try and solve the issue myself, but it seems like a difficult/expensive fix, and there are numerous posts online about other Jetta tdi's locks malfunctioning. Volkswagen has not issued a recall, but this seems to be a very common problem with their vehicles.

- Alton, IL, USA

problem #6

Jun 012013


  • 100,000 miles


Like has been reported by many other owners, the drivers side rear door locking mechanism is faulty. Door intermittently locks when the lock button is pressed. Sometimes the door will lock and remain locked. When this happens the door cannot be unlocked from inside or outside the car without repeatedly trying up to 30 times in some instances. This is a major safety concern. If the door is locked and there is an accident, occupants will not be able to escape.

- Woodbridge, VA, USA

problem #5

Jun 152011


  • 30,000 miles
Back doors randomly lock and won't unlock as well as remain unlocked and won't lock. This creates concern with personal safety when they won't lock (ejection in car wreck, strangers entering car) and when they won't unlock (ability to get out of car in emergency). This began at about 30,000 miles (two years old) and then appeared to resolve only to begin again at 50,000 miles (3 years old). Dealership tells me it will cost $800 to fix and when it happens with the front doors it will cost $1500 to fix them. This is a safety issue and should be a recall.

- Stevens Point, WI, USA

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problem #4

Aug 022011

Jetta 4-cyl Diesel

  • 59,800 miles
Rear driver side door does not always lock. I first noticed it when I was parking the car and the door did not lock. There is no way of locking the door manually as in a car without automatic door locks. Periodically, the lock fails to actuate when driving (doors are suppose to lock automatically). Pressing the lock/unlock button doesn't always work. There is no easy way to tell if the door locked properly when driving without taking my eyes off the road and if the door didn't lock, it doesn't lock with the electric lock/unload switch. This is now happening on a regular basis. I am under the impression that one major reason for locking your car doors is to protect passengers from being ejected from the car in the event of a crash.

- Sicklerville, NJ, USA

problem #3

Nov 042010

Jetta 4-cyl Diesel

  • 28,000 miles


The contact owns a 2009 Volkswagen Jetta sportswagen. The contact stated that the passenger side door locks were broken. The contact stated that the locks had fractured before and were repaired under warranty. The dealer advised the contact that the parts needed for repairs would not be available for approximately one month. The vehicle was not repaired. The manufacturer was contacted who offered no assistance. The failure mileage was 28,000. Updated 01/18/11 the consumer stated the front passenger doors are not exhibiting the same problem. Updated 04/19/11

- San Francisco, CA, USA

problem #2

Aug 292008


  • 40 miles
Purchased a new '09 VW Jetta sdn 2.5 L S and the second day I had it, I had to take to service dept. The door seal from drivers door was coming off, the car would smell like burning plastic and I noticed after 3rd trip ( in 2 days ) the rear brakes were "glowing" red hot. They said they could figure it out and said it may be a plastic coating they put on brake pads to keep rust from building up on the ship overseas! after the brakes constantly squeaking and having to take my new car in 2 more time with every excuse known to man, I was mistakenly told it was a defect and they changed them at no charge. My brakes are again going out and it has only been about 6-9 months. The concern is that they have not fixed the root of the problem as well as a seat belt indicator which has been faulty. I have had them make me take it in 3 times for that ( first time they couldn't duplicate the problem, so I was told to bring it in again ) and one passenger side was replaced but it is still happening and I fear that the combined brake and seat belt/ airbag issues could be dangerous! also troubling is in the last few months the drivers side rear door would not unlock by any means for on 3 occasions (the last which I called VW service to make an appointment for and never got a return phone call) the last time it was unusable door for 2 weeks then just started working again. It has not been attended to, but my fear is again, in a accident if someone was back there they may get trapped in car.

- Santa Monica, CA, USA

problem #1

Dec 102009


  • 12,000 miles
The contact owns a 2009 Volkswagen Jetta. While exiting the vehicle, all four doors locked without intention. The engine remained on, and a child was positioned in the rear of the vehicle. She attempted to access the vehicle with the key fob and manually. The key failed to unlock the door. She had to break the passenger window to open the door. The vehicle was in the process of being repaired. The failure and current mileages were 12,000. The VIN was unavailable.

- Portland , OR, USA

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