CarComplaints.com Notes: Digging through the long list of NHTSA complaints about a sudden loss of engine power and the high pressure fuel pump failing, it's never good to come across the "my car (with a cold engine) set itself on fire in the middle of the night" complaint.

10.0

really awful
Crashes / Fires:
2 / 2
Injuries / Deaths:
3 / 0
Average Mileage:
49,059 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Volkswagen Jetta engine problems

engine problem

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2011 Volkswagen Jetta Owner Comments (Page 4 of 5)

« Read the previous 20 complaints

problem #25

Feb 092011

Jetta

  • 500 miles

A D V E R T I S E M E N T S

Issues began with faulty starter. Then progressed to a battery of electrical issues from windows moving in reverse of desired order to horn and keys dying. Each time dealer brushed off issue. When horn and keys died (also with faulty start button) dealer tried to force me to drive unsafe vehicle until they got around to fixing the problem. Most other times the issue was ignored or I was treated as though I was making up the problem. (these problems include radio staying on when car is completely off, and after manually switching it off, it then will turn back on while the car is still off (even though the car will not start and I have to use the long hold lock function to roll windows up). The car also will reopen trunk upon close, flash passenger seat belt warnings when the seat is empty, not display gear when moving, not display mileage/fuel level while simultaneously listing mileage range from selected screen, etc. Problems are worse in extreme weather. I have attempted to have the problems fixed multiple times to no avail. Recently, I have taken the car in several times to have service light diagnosed. Dealer reset light each time without bothering to check the source. Problem progressed to engine not starting, sluggish and jerky acceleration, lurching stops, and, most recently, shutting off while driving. This is absolutely a manufacturer issue, and I am planning to pursue all options available to rectify. Not only has Volkswagen produced an unsafe vehicle, but they are also aware of these problems and make a great effort to avoid dealing with them.

- Alpharetta, GA, USA

problem #24

Aug 032010

Jetta 4-cyl Diesel

  • 15,000 miles
Shortly after purchasing the vehicle new we experienced issues with the vehicle stuttering when driving and at times shutting off completely as if it stalled (the vehicle is an automatic with the dsg transmission). We took the vehicle to the VW dealership under warranty but the tech could not replicate the problem and sent us on our way and told us to comeback if it kept occurring. The problem persisted and we took the vehicle to the service department again and they said the problem could not be found and once again sent us away and told us to come back if the problem kept occurring. The vehicle is now stuttering and stalling much more often and the warranty has run out. I called the VW hq they told me to take the vehicle in and have the tech look at it which has cost me $112 in which they once again found nothing and recommended I let the car warm up prior to driving. It is currently summer and the low temperatures are around 70 and the highs are 85+. in addition this is a modern vehicle and had I know I was going to need to let it warm up I would not have purchased it. This isn"T the 50"S. my wife and I now feel the vehicle is unsafe to drive due to the fact it stalls out at unpredictable times causing a loss of power steering, power brakes. If VW does not fix this issue I will be trading it in due to their disregard for safety of my family.

- Dover , DE, USA

problem #23

Aug 082014

Jetta 4-cyl Diesel

  • 54,000 miles
I was operating the car on a highway when the vehicle experienced a sudden reduction in power and the dash displayed a flashing glow plug light and solid check engine warning lights. I immediately pulled to the side of the road where the engine was shut off. The engine failed to restart and was towed to a Volkswagen dealership. The service manager told me that the cause was a catastrophic failure of the (hpfp); it totally came apart and distributed metal throughout the fuel system. Injector pump (diesel), injectors, injector lines, primary fuel lines, and primary fuel pump. The car only has 54,000 miles on it.

- Sacramento, CA, USA

problem #22

Aug 082014

Jetta 4-cyl Diesel

  • 54,000 miles

A D V E R T I S E M E N T S

While driving the engine light came on and the car lost power. We were on a rural road so we could pull to the side of the road safely, if this had happened on a freeway we could have been in danger of being rear ended. Once stopped the care would not restart. Had to be towed to VW dealer. The high pressure fuel pump had failed.

- Sacramento, CA, USA

problem #21

Jun 062014

Jetta 4-cyl

  • 47,637 miles
While attempting to accelerate car sputtered, and hesitated while losing power. Regained power briefly then sputtered, lost power and engine cut off completely. Started engine after letting sit for a few minutes drove home ok. Happened again a week later and took it to dealership. Dealer diagnosed it as faulty ignition coil and arcing.

- Berea, OH, USA

problem #20

Apr 252014

Jetta 4-cyl Diesel

  • 127,754 miles
Went to pass a vehicle and I felt a surge then a siren sound started coming from the right side of engine. Was told by dealership it was a vacuum issue and it was safe to drive. When I got to dealership they told me it was a blown turbo. Wondering if this is tied to the incident I had with the high pressure fuel pump failing around 100K. Too many major catastrophic issues with this car. I've been quoted 15,000 for repairs on a car I'm still making payments on and only cost 28K to begin with.

- Woodbine, MD, USA

problem #19

Apr 232014

Jetta 4-cyl Diesel

  • 19,000 miles

A D V E R T I S E M E N T S

My car has had 3 stalls within 3 months. I took it to the dealer they replaced the throttle assembly. Since then I was pulling out of a parking spot and put the car in drive and the car stalled. I took it to the dealer and they said they couldn't find anything wrong with the vehicle.

- Edison, NJ, USA

problem #18

Feb 082013

Jetta 4-cyl

  • 28,000 miles
This car has had multiple ignition coil problems causing a misfire and a rough rumbling engine. The ability to accelerate is greatly reduce leaving you vulnerable to car accidents in certain situations like pulling out at an intersection. This is the second incident within a year of ignition coils failing. Now at 42,000 miles it is not covered under warranty. The first incident was extremely troubling not being able to maintain a constant speed with a line of traffic behind me and no where to pull over. This is a severe safety issue and should be addressed by VW.

- Worcester, MA, USA

problem #17

Nov 012013

Jetta 4-cyl Diesel

  • 124,000 miles
My 2011 Volkswagen Jetta tdi started to sputter when accelerating, I brought it the dealer and they found shards of metal in the fuel system. Hpfp (high pressure fuel pump) had failed. The quote to fix was $6875 to fix a two year old car. Very un happy.

- Norton , MA, USA

problem #16

Jan 172014

Jetta 4-cyl Diesel

  • 48,074 miles
The effected car was a diesel model 2011 Volkswagen Jetta tdi sedan with 48,074 miles on the odometer at the time of the incident. While traveling at approximately 40 mph in normal driving conditions, the vehicle experienced a sudden reduction in power and displayed a flashing glow plug light and solid check engine warning lights. The vehicle was immediately pulled to the side of the road where the engine was shut off. The engine failed to restart and was towed to a Volkswagen dealership service department. The Volkswagen dealer determined that a catastrophic failure of the vehicle's high pressure fuel pump (hpfp) had occurred. The dealer found that extensive damage to the entire fuel system had resulted from the failure, causing internal metal debris contamination that required substantial repairs. The total cost of repairs were reported by the dealership to equal $6,500.

- La Crescenta, CA, USA

problem #15

Mar 132013

Jetta

  • 30,000 miles

A D V E R T I S E M E N T S

This has happened multiple times. The first recorded incident was in March of 2013. Went to the car and it would not start. It acted like the engine was seized or a bad battery. Let it sit started ran like crap. Found out later that the car when driven in cold temperatures accumulates water in the system. Https://docs.google.com/file/D/0B162-sx2nn5luzbidg9hcvr6nuu/edit?pli=1 thats the VW tech bulletin on the matter. It has happened multiple times. From reading online this has / can start a fire because the starter overheats. Since the water gets into the cylinders it can cause engine damage. VW did not address the issue when it was brought in because they could not repeat the problem. Said I must have killed the battery by leaving something on. Since than it has happened 4 more times I can relate to the condition. It is in the dealership now because of it. They could not get it to repeat and may not provide a fix (although the given fix does not 100% fix it I was told by a tech.)

- Holland, MI, USA

problem #14

Nov 202013

Jetta 4-cyl Diesel

  • 28,400 miles
Drive home from work at about 1500 hrs, with no issues. Stopped at local supermarket, started engine with slight delay, left parking lot, car started to buck, drove maybe 1/2 mi started losing power, after going another 50 ft car engine died, pushed car to my driveway called dealership and had car towed to dealership. On 11/21/13 dealership informed me that hpfp had exploded sending metal shavings into engine, they asked me if I accidentally put gas and I responded with no. They stated that fuel may have been contaminated. Dealership is repairing car since it is still under warranty, said maybe 1 week in the shop. I was given a rental in the meantime.

- Waipahu, HI, USA

problem #13

Nov 072013

Jetta

  • 14,580 miles
During mid motion, with foot on the gas, the vehicle died in the middle of the intersection. No warning indications appeared on the dash. The speed of travel was approximately 35mph. The car was towed by aaa. Service at VW has yielded inconclusive results. There are numerous forums on edmunds detailing and accounting this seemingly ubiquitous and potentially fatal flaw. As it stands, VW is persistent in there stance to do nothing about it. They refuse to issue a refund or exchange on certified cars. This particular model in which I write about, was on its first day off of the lot, as a certified pre-owned vehicle. VW refuses any such possibility of return, even on account of possible safety concerns, and despite the accumulative reports others have made documenting this exact flaw, without any known way of remedying on VW's part.

- North Hollywood, CA, USA

problem #12

Sep 112013

Jetta 4-cyl Diesel

  • 45,125 miles
I was on my way home after work approximately 6-7 pm doing 45 mph. I looked down to my instrument cluster to check my speed to make sure I wasn't speeding. Then I saw the glow plug light blinking multiple times then about less than 5-10 seconds later my engine cut out. I cost off into a harper college parking lot came to a stop. I tried to start the car 2-3 times, each time the engine was crackin over but wouldn't start it up. I called the tow truck company and had the vehicle towed to VW dealer in schaumburg, il ( fox valley VW) dealer said the high pressure fuel pump failed. Vwoa cover this under power train warranty 5/60K warranty. The dealer replace hpfp, lift pump, pump in gas tank, fuel lines to engine, coils etc... repairs came to roughly $5300. Vwoa only give 12/12K miles warranty on the hpfp. This is a known problem on some VW with cjaa 2.0L turbo diesel engines and vwoa has not found the defect in the hpfp.vwoa should extend the hpfp to 100K miles due to deft in the hpfp since they haven't found the problem and corrected it.

- Volo, IL, USA

problem #11

Sep 192013

Jetta 4-cyl Diesel

  • 60,000 miles
High pitched whine, sudden stall at hwy speed. The fuel light and service engine now light came on. The vehicle would not run and required a tow to the dealership. I was notified it would be a $5000+ repair and the hpfp failed requiring the entire fuel system to be replaced.

- Crestwood, MO, USA

problem #10

Jul 082013

Jetta 4-cyl Diesel

  • 37,000 miles
The fuel pump in my car's 2.0 tdi diesel engine broke.

- Los Angeles, CA, USA

problem #9

May 302013

Jetta 4-cyl Diesel

  • 46,000 miles
I was driving along and the power dropped to almost nothing. Before I could get to a safe stopping point, the engine died. I had it towed to the dealership. They diagnosed it with a failed high pressure fuel pump(hpfp). If it had been out of warranty, it would have cost $6000 to repair. If this would have happened in the middle of a 4 lane expressway, I don't know what would have happened.

- Dacula, GA, USA

problem #8

Apr 222013

Jetta 4-cyl Diesel

  • 25,869 miles
Was driving and heard a clicking sound, shortly after my steering and brakes locked up, and then the entire car stalled. I was unable to restart the engine. Had car towed into the VW dealership where they told me my fuel (diesel for Jetta tdi) was contaminated causing the fuel pump to burst which lead to metal shards destroying the entire fuel system. However, I am 100% positive, and have receipts for proof, that the car had been filled up with diesel gas about 1 week prior to the incident and was running completely smoothly up until the sudden break down.

- Los Angeles, CA, USA

problem #7

Mar 272013

Jetta 6-cyl Diesel

  • 70,000 miles
While driving down the highway at 70 mph the engine lost power and coasted to a stop on the side of the highway with several lights on the dash flashing and it appears from research on the internet this is a common problem that the hpfp quits and the car will not accelerate. The motor is a diesel tdi.

- Keller, TX, USA

problem #6

Jan 022012

Jetta 4-cyl Diesel

  • 6,000 miles
Approximately a year ago, my engine began to give a clear sense of the car shuddering or rocking back and forth. While sometimes the feeling would occur even when stopped at a light, the vast majority of the time this occurred while I was driving at consistent low speeds. In almost all cases, I was attempting to maintain a consistent speed around either 13pmh or 30 mph. Eventually, I found the rocking motion very easy to reproduce. I'd set the car to 30 mph via cruise control and drive down a straight road with very slight upward and downward slopes. While it happens even on flat ground, I found that a slight decline is most likely to reproduce the feeling. My best guess is that there's something about the way the fuel supply system/transmission is trying to determine whether or not diesel needs to be supplied to the engine. The fuel supply system seems to almost cut out because giving diesel would produce a speed too high, and then it comes back on suddenly, because giving it no diesel would cause the car to slow too much. While sometimes this is simply a nuisance, I have had on many occasions felt that it was a genuine safety hazard since I couldn't predict how the engine would react. This in combination with overly strong engine break when letting off of the accelerator and delayed acceleration when stepping on the peddle that can cause inconsistencies and safety hazards when maneuvering in stop and go traffic on the highway. I've mentioned this problem every single time I've taken my car in for it's regularly scheduled maintenance. The vehicle has a diesel dsg engine, and as I've been told by service technicians and representatives, some of the things like strong engine breaking are associated with this type of engine. However, the car's rocking motion certainly goes beyond anything that could realistically be considered normal and safe.

- Mesa, AZ, USA

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