10.0

really awful
Crashes / Fires:
4 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
13,929 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2019 Volkswagen Jetta steering problems

steering problem

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2019 Volkswagen Jetta Owner Comments

problem #7

Nov 112022

Jetta

  • 31,000 miles

A D V E R T I S E M E N T S

The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 23V604000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Additionally, the contact stated while driving approximately 35 MPH, the vehicle stalled. The contact stated that the vehicle stalled, and she became aware that several unknown warning lights were illuminated. The contact was able to restart the vehicle and continued driving to the residence. The contact stated that the failure recurred the following day. The contact drove the vehicle to a local dealer who diagnosed that the "front assist systems" needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred with several unknown warning lights illuminated; however, the contact was able to stop the vehicle before the vehicle stalled. The vehicle was driven back to the same dealer. The vehicle was repaired. The vehicle was taken back to the dealer for the tire pressure warning light becoming illuminated. The vehicle was diagnosed, and it was determined the driver-??s and passenger-??s side front lower control arms were defective. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 31,000. VIN tool confirms parts not available.

- Akron, OH, USA

problem #6

Jul 042022

Jetta

  • miles
The vehicle steering has been off and alignment when driving. My gas gauge has been off constantly, since I've owned the vehicle. I documented this many times and reported this to the dealership under warranty and Volkswagen care.

- Lancaster, NY, USA

problem #5

Jun 042022

Jetta

  • miles
On Jun 4, while driving on southwards on HW17 the steering became unresponsive. Eventually, the car, with four passengers, hit the curb. The vehicle is yet to be inspected by dealership, VW representative or repair shop person. I plan to take the car to repair shop, when they open on Monday, Jun 6. The car Engine Malfunction Light had turned on.

- Mountain View, CA, USA

problem #4

Feb 162020

Jetta

  • 20,000 miles

A D V E R T I S E M E N T S

I just purchased a 2019 Jetta R line and since day one I have a grinding noise coming from the transfer case or the transmission. It's always there at around 50km/per hour for about 2 sec. Like many others said it doesn't feel right for me. I hope VW will take action and do something about it. On top of that I lost all my radio presets and the screen has started to freeze. I also notice a knocking sound in the rear suspension over normal bump

- San Antonio, TX, USA

problem #3

Dec 032019

Jetta

  • 30,000 miles
I suspect that my 2019 VW Jetta computer system/car was hacked/driven remotely on 12/3/2019 that caused an accident (photos attached) that led to my car being a total loss. I sustained injuries and was taken by ambulance to the local er from the accident. This case is still involved in court proceedings as of today. I was driving home and my car speed accelerated without me being on the gas and my breaks were not working. Without turning the steering wheel I drove off to the right hitting a parked car. The police report indicated that after impact with parked car #1, I rolled back 55 feet and hit another parked car on the opposite side of the street. I did not think any of this was possible until I was reading about car hacking and cars being driven remotely. I also did not think that it was possible with the 'impact safety features' on a VW Jetta, I could possibly roll backward after the impact of parked car #1? I am looking to have this issue investigated. I am also sending information to the fbi internet crime complaint center.

- Shillington, PA, USA

problem #2

Apr 262020

Jetta

  • 10,000 miles
I was out today at a store and my epc light came on. I couldn't start my car

- Arlington, TX, USA

problem #1

Feb 272019

Jetta

  • 6,500 miles
The car shut off, I lost control of the power steering and the breaks failed to stop after the computer shut the car off. Now they calm the shifter is defective and needs replaced after there computer diagnostic codes failed to detect the problem the first 2 times and a test drive would have told them their was a problem but they refused to do a test drive and relied and faulty computer input. This serious malfunction could have resulted in my injury or death or injury and death to another party. The defective shifter has caused injury to my right knee and tendons. I was in park, a person entered the car. I put the car in reverse and the car shut off rolled down the hill until it stopped by rolling in reverse up a hill behind me. The person refused to be in my car as the danger was obvious to her. The only reason the car stopped was because of the hill. I lost control of the brakes and power steering as the car was shut off. Any child or elderly person behind me would have suffer serious injury. The dealership I purchased the car from is refusing to write any of this information down.

- Tampa, FL, USA

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