Transmission?? I noticed when driving from anywhere from 30-60 mph, that the car does not seem to shift right. It violently shakes before reaching the shift point and the tachometer will surge both on cruise and regular acceleration. I've taken it to the dealer 3X and they test drove it, confirming the problem. However, no lights came on and the diagnostic tests they did were inconclusive. They told me unless there is a recall for that reason or a light comes on for the diagnostic code, they can't do anything else, because they don't know what to look for. It is progressively getting worse and I am almost scared to drive it to my job (an hour away) for fear of the unknown... will it catch on fire, will the transmission fall out, etc"?" I'd really like to know what the problem is, so it can be fixed. The dealership told me that there were many complaints about this same thing with Cruze around that year, especially with turbo, and that I should contact you to see if there is anything you can do as an investigation on the matter. I did get a recall notice on the vacuum pump, but not the air bag coil, as of yet. I'm still waiting to see if that applies to me. Thank you for your help in this matter.

- Olney, IL, USA

This incident has happened on numerous occasions and was taken to the dealership three different times to address the issue... the problem is still occurring and nothing is resolved. Radio would turn on/off and dashboard lights kept flickering, service traction control and service stability trak would pop up along wit fh the engine light and traction control light and the vehicle turned on/off. Engine would sound really loud at times, even after the car was turned off (maybe it was the engine fan but I'm not sure)... this car is nothing but problems after problems and they are not getting resolved because they keep recurring.

- Walled Lake, MI, USA

I received my Chevy Cruze ls in August of 2012 after having it for a week I started to notice issues with the transmission. I drove it up North and after being on the freeway going a constant speed of 75 mph, when forced to slow down due to traffic the car could not figure out what I was trying to do and just had a mind of its own. The rpms would shoot up very high and the car would struggle to accelerate (almost as if it were stuck in neutral) and eventually it would jerk forward very hard and then accelerate. This happens every time I get on the freeway now and have to slow down because of traffic or slow down to get off at the exit (and continues well after being off the freeway). I am lucky I haven't been rear ended and severely injured or killed. I've had the car for almost two years now and its only gotten worse, it now does the same thing when driving down the street at 30 mph, it will be going along just fine then all of a sudden the engine revs as if it were shifted into neutral and then catches itself and jerks really hard and is fine again. Also when slowing down it seems to downshift too quickly almost coming to a complete stop on its own, which is why I am afraid of being rear ended. I have taken the car in to 5 different dealerships and am told every time that either they don't see the problem and I don't know what I'm talking about or they can see there's a problem but there's nothing they can do about it. I'm very disappointed in the quality of this car, I've also had issues with the radio and my usb cord not connecting to my phone and even when it does connect the songs come through with lots of static. I have tried different cords, different phones and multiple ipods and it keeps happening. I feel totally helpless and am sick of feeling unsafe in my car. My family has always bought GM cars, this is my second Chevy and my last!!

- Grosse Pointe Woods, MI, USA

This car has had several problems. They have had to replace a vacuum pump, the engine shield recall, the brakes stick, there is a horrible smell of hot transmission fluid constantly, the transmission coolant lines have been replaced, a pump above the fuel tank has been replaced, the car surges and causes the RPM gauge to bounce, the axles have had leaks fixed, the exterior trunk button doesn't work, driving down the road it sounds like a plastic bottle is stuck inside the passenger side front door, some times after putting the key in the ignition it won't turn, the suspension system pops and cracks, the axle squeals, shifts at inappropriate times or not when it is supposed to, the back up sensor will beep when nothing is there some times, doesn't feel like there is any pressure behind the brakes some times, and smoke row out from under the hood when stopped at stop lights some times. I think that is every thing but it has been a constant nightmare. I am guessing on miles and dates, but it was not very long after I got it brand new that it started having problems. When I started having shifting and leaks in the transmission, the dealership couldn't figure out what was wrong, I had to point out the leak myself and then he said he would get the parts ordered and they would be in within 3 days. 2 weeks later I called GM, then it was within a week I was contacted by the dealer that they had the parts, after GM said someone would contact me within 48 hours. This has been such a hassle I am now vehicle shopping and will not purchase another Chevrolet.

- Trion, GA, USA

Purchased the car on 28 April 2014 from knox Ford in radcliff, ky. Noticed a faint burning smell. Was advised that I rode the clutch during the test drive. Had the car checked out and was advised it was good to go. The car was delivered on 30 April. It was finally driven on 5 Monday 2014 down to fort campbell, ky. At that point the car reeked of burning ceramic and the power steering locked up completely. After resting it for a few minutes and restating the car, it reengaged. Contacted dealer and was advised to go to local Chevy dealer for assessment. Chevy dealer advised that the power steering module was reading that it was out of center and disengaging. Was also advised that a part of the clutch assembly had been replaced a few thousand miles previously and seemed to be rubbing incorrectly. Knox Ford advised me to return the car to their dealership (120 miles away) and they would work on the car. Upon leaving the other dealership, the power steering locked up again and didn't reengage. Drove the car 120 miles without power steering and returned to knox Ford to have them take to to a Chevy dealership. The power steering module was replaced and the car aligned. The Chevy dealer couldn't find an issue with the clutch. Reclaimed the car on 16 May 2014 and drove the car back down to fort campbell today 19 May 2014. Once again, the burning smell has returned. Not as strong but it's still there.

- Vine Grove, KY, USA

The contact owns a 2012 Chevrolet Cruze. The contact stated that while driving 5 mph, the vehicle hesitated to accelerate into the second gear. The contact mentioned that the failure would occur only when shifting into the second gear from the first gear. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 44,000.

- Critizi, WI, USA

The contact owns a 2012 Chevrolet Cruze. The contact stated that when shifting into drive, the vehicle would reverse and the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that the transmission pressure thermostat failed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure and current mileage was 69,100.

- Pescadero, CA, USA

Coolant smell inside vehicle cabin and outside of vehicle. Noticed when I first purchased the car during the winter. This occurs after extended drives, typically more than 30 minutes, during cold weather when using the heat. Problem has progressively gotten worse. GM has looked into it approximately 8 times. 4 repair attempts (coolant reservoir cap replacement, water pump, coolant reservoir modification and HVAC assembly replacement). Problem has not been resolved. Internet search has revealed many owners experiencing the same condition, as well as a class action law suit due to the coolant smell inside the vehicle cabin. This is a health risk to all occupants. Further research revealed affected models include the: Cruze, Malibu and sonic.

- Marlborough, MA, USA

The radio and dash board lights (service stabilitrak) have been flashing on and off then this evening while driving on a straight road, the "service power steering" light flashed on and my steering wheel locked up. That continued for approx. 2 minutes then started working correctly. When I got home and pulled into my parking spot and turned my car off everything turned off, including my interior lights and I couldn't remove my key from the ignition. I let it sit for approx. 5 minutes then tried to start the car and it did turn on so I turned it off again and I was able to remove the key. The dealership I bought the car from two months ago (used, with 38K miles) told me that this is not covered under the power train warranty but would have been covered under the bumper-to-bumper warranty (expired before I bought the car). Now, I'm responsible for paying for a serious defect that could potentially result in a serious or fatal incident. Chevrolet/General Motors -- please fix this without causing consumers any further monetary, physical, or emotional issues.!....updated 07/31/14

- Columbus, MS, USA

The contact owns a 2012 Chevrolet Cruze. The contact stated that while driving approximately 60 mph, the clutch failed and the transmission slipped gears. The contact also mentioned that steering the vehicle became difficult and a burning odor was smelled. In addition, the failure occurred three times and there was a transmission fluid leak. The vehicle was taken to the dealer who informed the contact that the fly wheel, clutch, and bearings would need to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the problem. The approximate failure mileage was 37,000.

- Tacoma , WA, USA

To begin with, I have had several problems with my 2012 Chevy Cruze and have been given the runaround. My first concern is that I bought my 2012 Chevy Cruze on 09/18/2012 and was notified days later of a major safety recall about the possibility of engine fires from fluid spills. I find out that this recall was announced on 06/22/12.(NHTSA campaign #:12V288000) why was I sold a vehicle that was under recall for 3 months" and was never even mentioned prior or post sale. Onstar had to notify me and then I had to get it fixed. My second concern is that there is an coolant smell in the cab of the vehicle and although not always noticeable, it is more noticeable in colder weather. Took vehicle to dealer and they played stupid and said they don't smell anything and that the smell could be a "dirty cabin air-filter"" nobody wants to smell coolant when driving!! my third concern is that when taking off from a dead stop or accelerating after letting off the gas for a second the vehicle almost always shifts roughly. Took to dealer and was told that its probably just the "turbo kicking in". my fourth concern is about the recall (NHTSA campaign #:12V288000) my vehicle(where the engine shield was) is already rusting and is a very big concern with the future of my vehicle(even after warranty period) rust never goes well with a vehicle! I'm concerned that parts will wear prematurely because of this! not to mention that I am getting less mpg since the shields been removed. Now today I get another major safety recall about my brakes.(NHTSA campaign #:13V360000) which would explain why my brakes sometimes require me to press them really hard all the way down to stop it. It currently sits at around 26,000 miles, I am thus far very dissatisfied with the vehicle. I don't know my options but know that if things don't start looking better, I will never buy Chevy or recommend Chevy again.

- Midwest City, OK, USA

The contact owns a 2012 Chevrolet Cruze. The contact stated that when the vehicle reached 35 mph, it would jerk and hesitate to accelerate. The contact also mentioned that the accelerator failed to respond to acceleration attempts. The vehicle was taken to the dealer where the mechanic stated that the transmission had to be replaced. The vehicle was repaired but after 16,000 miles the failure recurred. The manufacturer was notified. The failure mileage was 600. The current mileage was 17,100.

- Bishop, GA, USA

While pulling into parking space crawling into position the brakes failed and the car vibrated and lunged forward crashing into a brick wall. The brake pedal went all the way to the floor the car then began to vibrate then accelerate forward hitting brick wall. I believe that the turbo charge engaged because of the vacuum boost failed causing the turbo to engage. Filed complaint with GM no luck said it was driver error. Needless to say we are repairing the car then trading in. I have contacted local media can't seem to get any help. We have been loyal Chevy owners for over 20years never again. I think the public needs to be warned before someone gets killed. If someone was walking across the front of the car they would have died.

- Bolivar, OH, USA

The contact owns a 2012 Chevrolet Cruze. The contact stated that the vehicle rolled away in reverse as the contact was exiting the vehicle and closing the door. The vehicle then crashed into a truck. The vehicle was taken to the dealer for inspection where they stated that they could not diagnose the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 58,000.

- Henley, AZ, USA

I when to the dealer to get a new oil drain plug I give then my VIN and they tell me my oil brain plug part numbers was 55568037 when I install the oil plug back I damage my oil pan because the is the wrong part my car has the oil plug part number 96041864 but when they check on the computer it shows a different part number now I my to replace my oil pan.

- Pea Ridge, AR, USA

The contact owns a 2012 Chevrolet Cruze. The contact stated that while driving 20 mph, the vehicle failed to accelerate and stalled without warning. In addition, the electrical system failed on several occasions. The vehicle was taken to the dealer for diagnosis but they were unable to duplicate the problem. The vehicle was not repaired and the problem persisted. The manufacturer was notified. The approximate failure mileage was 3,800.

- Rio Rancho , NM, USA

The contact owns a 2012 Chevrolet Cruze. The contact stated that while parked, he noticed a burning anti-freeze smell through the vents and around the exterior of the vehicle. Additionally, the contact noticed a jerking motion and a hesitation when accelerating. The vehicle was taken to the dealer five times for diagnosis. The technician performed updates to the transmission and replaced the canister inside the dashboard to alleviate the burning smell. The failure continued after the repair. The manufacturer was made aware of the failure. The vehicle was not further repaired. The approximate failure mileage was 4,000. The VIN was not available.

- Cass City, MI, USA

This car would suddenly and without warning surge/lunge forward creating a safety hazard to all including other drivers. I have had it back to the dealer twice and they have confirmed and duplicated my observations and concerns however, at first they thought it was electronic and then decided to rebuild the transmission after they found metal fragments within this sealed component. This is a brand new car so why would they not replace the car, give back my money or at the very least replace the transmission rather than repair it" the car has now been in the shop for 18 of the 40 something days that I have owned it and its still there today. I am not convinced that the transmission is the real problem and I'm skeptical that GM truly knows what the issue is. I would be interested to know if other Cruze owners are also experiencing this safety issue" I am also disappointed that GM doesn't simply return the few dollars I have invested and let this car fly off into the sunset. I have been a consistant GM buyer for many many years and this particular situation has left a bad taste in my mouth to say the least.

- Lost Creek, KY, USA

Vehicle vents antifreeze vapors and fuel vapors into driver/passenger compartment. Odors can become noxious.

- Silverdale , WA, USA

My new 2012 Chevy Cruze eco was purchased on 05/15/2012 and has approximately 8000 miles and the manual transmission clutch is already inoperative. The billy navarre Chevrolet dealership will not repair the vehicle under warranty stating that a GM field service rep has inspected the car and has determined that the clutch failure was due to operator abuse/misuse. In addition, the dealership states that the clutch is not covered under the factory warranty and subject to fair wear and tear although I purchased the GM extended warranty as well. Is it normal for a clutch to fail at 8000 miles? certainly not! the car has never been abused and has been operated within normal operating limits but resulting in the clutch disc being fused to the flywheel - as reported by the service department to me. The speculation is that the operator, my daughter, 'rides' the clutch and has caused the clutch to wear out prematurely and fusing the clutch to the flywheel. My daughter has never 'ridden' the clutch nor abused the vehicle as speculated but has driven the car in a safe and proper manner using normal operating procedures iaw the operator's manual. A burning smell was reported by my daughter to me and within a few days (10/06/12) the car would not go into gear and after several attempts would not shift at all. My daughter is the only operator of the vehicle. The car was towed to the dealership and within a week the service department reported to me that the transmission needed to be replaced but would not be covered under warranty. My only request has been and remains that the car be repaired or replaced under warranty at no cost to me as the problem is a defect induced problem and not due to operator abuse or misuse.

- Sulphur, LA, USA