If you find CarComplaints.com is helpful ... We rely completely on word of mouth. Talk about us on Facebook, Twitter, tell your mother-in-law. Help us help more people.

NHTSA Defect Investigations for the 2012 Chevrolet Cruze

The Office of Defects Investigations (ODI) is an office within the NHTSA which investigates serious safety problems in the design, construction or performance of vehicles. The NHTSA is authorized to order manufacturers to recall and repair vehicles, if the ODI finds a safety issue. NHTSA investigations for the 2012 Chevrolet Cruze, both ongoing and closed, are listed below:

  1. Driver Air Bag Module Connector Failure NHTSA Defect Investigation #RQ13002

    • Status:
      OPEN
    • Date Opened: May 31, 2013
    • Date Closed: Pending
    • Recall: possible recall

    Component(s): Air Bags
    Air Bags:Frontal
    Air Bags:Frontal:Driver Side Inflator Module

    Summary: GM issued two safety recalls, in October 2012 and January 2013, to address a shorting bar defect in the driver's frontal air bag module connectors in certain model year (MY) 2012 Chevrolet Cruze, Sonic and Camaro, and Buick Verano vehicles (see NHTSA recalls 12V-522 and 13V-023 for more details).The approximately 6,845 affected vehicles were built from December 16, 2011 to February 1, 2012 and from April 2, 2012 to June 29, 2012, although the exact inclusive manufacture dates vary slightly for each vehicle model.GM initially issued a service bulletin in August 2012 to address the air bag defect in MY 2012 Cruze and Verano vehicles built before June 21, 2012.Through a discussion between ODI and GM, GM decided to address the issue as a safety recall (12V-522) covering certain MY 2012 Cruze, Verano and Sonic vehicles built from April 2, 2012 to June 29, 2012.After further analysis and discussion, GM conducted a second recall (13V-023) covering certain MY 2012 Cruze, Verano, Sonic and Camaro vehicles built from December 16, 2011 to February 1, 2012.To identify the scope of each of the two recalls, GM stated it conducted an investigation of the root cause and an analysis of the warranty claim data, including a review of claim rates by air bag inflator build date.However, among other things, it appears that a production issue (root cause) was not fully identified, particularly for the second recall.A Recall Query has been opened to investigate whether or not the scope of the vehicles included in recalls 12V-522 and 13V-023 is sufficient.

    NHTSA: For detailed information & supporting documents, see the official NHTSA page concerning investigation #RQ13002 »

  2. Engine compartment fire NHTSA Preliminary Evaluation #PE12010

    Component(s): Engine

    Summary: In a June 21, 2012 letter to NHTSA, General Motors LLC. (GM) submitted a Defect Information Report (DIR) identifying a defect in approximately 413,148 model year (MY) 2011 through 2012 Chevrolet Cruze vehicles manufactured from October 2, 2009 through May 31, 2012 (Recall 12V-288). According to GM, engine oil change procedures can result in spilling or dripping of oil on the engine shield.Also, manual transmission vehicles with a completely worn clutch may cause hydraulic fluid to be expelled from the clutch housing vent hole.If oil, debris or the burning hydraulic fluid contacts hot engine or exhaust system surfaces, and the engine shield, the shield may ignite and burn, leading to a possible engine compartment or vehicle fire.GM and its engine shield supplier, Hanwha, modified the engine shield to address factors that may contribute to engine compartment fire. The redesigned shields were completely implemented in production vehicles by June 2012.The Office of Defects Investigation (ODI) analyzed complaint data provided by GM as well as complaints submitted to ODI from consumers. In total, there were 25 unique Chevrolet Cruze reports indicating hot surface ignition due to engine oil or hydraulic fluid contacting hot manifold, exhaust surfaces and the engine shield.Four additional fires were identified that resulted from other or unknown causes, including 1 attributed to a missing oil filler cap.Three fires of unknown cause all involved vehicles equipped with 1.4L L4 turbocharged engines.ODI will continue to monitor field experience in Cruze vehicles equipped with that engine.Owners of the recalled vehicles are notified to take their vehicle to a GM dealer, who will modify the engine shield to prevent oil fluids from contacting the shield.Also, on vehicles with a manual transmission, dealers are to apply a protective tape to the electronic power steering wire harness to prevent any incidents related to this issue. This preliminary evaluation is closed.The ODI reports cited above can be viewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers (ODI Nos.): 10456338, 10453754, 10450556, 10446718.

    NHTSA: For detailed information & supporting documents, see the official NHTSA page concerning investigation #PE12010 »

  3. Chapman Chevrolet / Cruze Engine Recall NHTSA Defect Investigation #AQ12002

    • Status:
      OPEN
    • Date Opened: October 15, 2012
    • Date Closed: Pending
    • Recall: possible recall

    Component(s): Engine And Engine Cooling:Engine:Gasoline

    Summary: NHTSA is opening this audit query in order to determine whether Chapman Chevrolet of Philadelphia, Pennsylvania, has complied with the requirements of the National Traffic and Motor Vehicle Safety Act.The Safety Act requires, among other things, that a manufacturer notify its dealers of defects related to motor vehicle safety and noncompliances with Federal Motor Vehicle Safety Standards and in turn that a dealer not sell a new vehicle subject to a recall unless the recall remedy has been performed.49 U.S.C. 30120(i).NHTSA is in receipt of information that alleges this dealer sold and delivered at least one new vehicle to a first purchaser without having remedied safety defects.Accordingly, we are opening this audit query to seek information concerning these allegations and to verify whether improper sales were made.The recall included in this audit is NHTSA recall No. 12V-288.

    NHTSA: For detailed information & supporting documents, see the official NHTSA page concerning investigation #AQ12002 »

Browse Other Cruze Years