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10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
39,381 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Chevrolet Cruze steering problems

steering problem

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2012 Chevrolet Cruze Owner Comments (Page 1 of 4)

problem #69

Jul 162015

Cruze

  • 94,000 miles

A D V E R T I S E M E N T S

I was driving down the interstate and the steering locked up and the power steering warning light came on. I pulled onto the side of the interstate, put my hazards on and turned the car off. After calling for assistance I was told I could drive to the nearest auto repair. I turned the car on and driving was like pushing the car down the road and steering was dangerously difficult. I got to the repair shop turned off the car asked for assistance. When mechanic turned the car on light was off and power steering had been restored. He could not explain the glitch that caused the problem and suggested I contact my dealership.

- Florence, MS, USA

problem #68

Mar 122015

Cruze

  • miles
Since March 2015, I have been experiencing issues with and I have video evidence while in failure mode, of what I believe to be failures of the body computer(s) in this vehicle. The dashboard displays have been going on and off under a wide variety of driving situations, and while sitting at idle. They fault when the vehicle is simply driving down the highway. More often I notice it when utilizing turn signals, hazard lights, and breaking. During these faults, the center information display for the HVAC and entertainment will frequently turn off. This kills the radio. It at times kills the HVAC systems and the turn signals (at least the noise for the turn signal indicators). At times, the center display above the steering column will go black and then display a message about the stabilitrak having failed and requiring it to be checked or the ABS needing to be serviced. Then it returns to normal mode. The frequency has increased to every time I drive the vehicle. Also on at least 3 occasions the ABS has actually failed. On one of those occasions, I hit another vehicle while parking. Thankfully there was no damage to either vehicle. When connecting the vehicle to a diagnostic device, no issues are indicated. I'm in the military in germany where the roads and highways are extremely hilly and it snows heavily. I'd rather not die in an accident before this issue is rectified.

- Dallas, TX, USA

problem #67

May 042015

Cruze

  • miles
The contact owns a 2012 Chevrolet Cruze. While driving approximately 30 mph, the steering wheel was extremely tight causing the contact to have to apply force in order to steer the vehicle. The vehicle was included in NHTSA campaign number: 12V288000 (engine and engine cooling), but the remedy was not available. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was not available.

- Uvalde, TX, USA

problem #66

Feb 092015

Cruze

  • 38,000 miles

A D V E R T I S E M E N T S

While driving the car would continuously reboot the radio and the warning stabilitrak light as well as the power steering warning will show up on the dash. The car would experience very stiff steering and I almost got into a crash 3 times because of it. I took it to the autonation Chevrolet laurel, md dealership and they could not diagnose a problem with the battery. Another technichian from tnt auto in columbia, md said that all the wires seem to be on there tight too.

- Beltsville, MD, USA

problem #65

Apr 072015

Cruze

  • 66,000 miles
I received my Chevy Cruze in November of 2014 used with aprox. 59K miles. April 7th driving down a highway at 55-60mph it suddenly started slowing down and would not accelerate. It would jerk and the engine would rev like if you were to be idle and in park and press the gas that's the sound it made. I did not notice the check engine come on or any other lights as I was trying to control my car. The speedometer and RPM indicator started acting erratically while doing so. The gauge would go up and down and the car was slowing down. The steering also became very soft. If I were to take my pinky finger and turn the wheel it would have moved that's how soft it was. All this happened multiple times during a 30 minute time period. After I slowed down and tried going over 30mph it would start to act up again. While this was happened I only had 66K miles. I got it towed to the dealer instead of taking my chances driving it there. It was sitting there a week before they even touched it and they claim they cant find anything wrong with it. I think Chevy dealers claim they cant find anything when your car is still under warranty so they don't have to fix it.

- Harrisonburg, VA, USA

problem #64

Apr 052015

Cruze

  • 23,000 miles
This is my second complaint on this vehicle for the same problem. At low speeds the car makes a grinding noise that can be felt when taking off and turning. It has gotten worse and occasionally it can be felt when I am not even turning. This needs to be addressed before it turns into something serious.

- Vincennes, IN, USA

problem #63

Mar 262015

Cruze

  • 44,600 miles

A D V E R T I S E M E N T S

At low speeds, when turning, there is a grinding sensation in the steering wheel and can be felt in the floorboard. After taking this to the dealer twice, I was told it was the steering column. My extended warranty does not cover a "noise" and GM will not cover an issue if there is an extended warranty. I was told that changing out a $400+ part might not make a difference, and the noice could return again.

- Avon, IN, USA

problem #62

Mar 242015

Cruze

  • 56,788 miles
I was driving, and the radio dash began to flash on and off. Then the steering became very difficult, and the power steering light came on, the words "service power steering" came on, then the car began to pulse, and then "service traction" came on, then the car shut off completely.

- Baltimore, MD, USA

problem #61

Oct 102014

Cruze

  • 47,000 miles
The contact owns a 2012 Chevrolet Cruze. While driving approximately 35 mph and making a left turn, the steering wheel seized. In addition, the instrument panel and radio intermittently operated. The vehicle was taken to the dealer. The technician diagnosed that the positive battery cable and generator starter cable needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 47,000.

- Macomb , MI, USA

problem #60

Nov 262014

Cruze 4-cyl

  • miles
2012 Chevrolet Cruze. Consumer writes in regards to power steering malfunction. Consumer has different vehicle complaints listed in artemis. The consumer stated the vehicle stalled, in the midst of driving. An alert displayed traction control error and power steering malfunction. The drive train was disabled and apparently locked down. The shift lever moved freely from park, reverse and the drive position. The steering wheel would not move. Hydraulic resistance was apparent when attempting to turn left and right. Three hours later, the alert disappeared and the vehicle performed as it was designed.

- Placitas, NM, USA

problem #59

Feb 042015

Cruze

  • 50,020 miles

A D V E R T I S E M E N T S

While driving to work I was signaling to switch lanes for my exit off the freeway. Began to merge and my steering wheel locked. Luckily it's wasn't for long and the freeway was not busy. However the fact that my newly purchased vehicle has a glitch is saddening. What's even worse theirs no maintenance light or check engine light, something to make the dealership believe their is a problem. Only a flashing light that says check stabilitrack, traction control, powering steering and at the same time my ABS service light begins to flash. Really hope Chevy puts out a recall..

- Pico Rivera, CA, USA

problem #58

Nov 232014

Cruze

  • 101,000 miles
We were driving on rt 206 in jersey and the steering wheel locked up and the car went off the road. The car was totalled. About a week later I received a letter from Chevy stating this is a known issue that the steering had increased friction and can cause the steering to lock up.

- Milford, PA, USA

problem #57

Aug 152013

Cruze

  • 39,000 miles
While driving on the highway, I noticed that the steering wheel would intermittently "stick" in center position, making it difficult to make the minor adjustments necessary to drive straight on a road that is not perfectly flat. My car has had this issue intermittently the entire time I have owned it, and occurs in varying degrees. I received the letter that Chevrolet was doing a special coverage warranty extension for the problem, yet my dealership cannot reproduce the issue and will not fix it. I feel this is completely unacceptable. A part defect in the steering system like this should be fixed with a recall, fixing every vehicle. Because it's only a warranty extension, they will simply never reproduce the issue and it will never be fixed. This does not make me comfortable.

- Eugene, OR, USA

problem #56

Dec 082014

Cruze

  • miles
At low speeds, when turning, there is a grinding sensation in the steering wheel and can be felt in the floorboard. I have taken the vehicle to the dealership and they were unable to reproduce the problem. It only occurs after the car has been sitting for over 15 minute and has a chance to cool down.

- Vincennes, IN, USA

problem #55

Feb 242014

Cruze

  • 34,000 miles
On a straight away the vehicle will drift and when you make a correction the steering wheel catches or sticks. The first time it happened in February 2014 it was discovered that the power steering gear was defective and was replaced under the 36,000 mile warranty. It has failed again on 11-10-14 for the same issue and part at 51,000 miles and is currently being replaced by the dealership at my cost of $1,348. On a snow covered road this vehicle would be uncontrollable and could cause a serious crash. It may also mimic an over correction due to the sudden jerk of the front wheels. If this would or has occurred to other owners, no one would suspect the power steering gear because it would be damaged in the crash.

- Marion, OH, USA

problem #54

Jul 302014

Cruze 4-cyl

  • 45,000 miles
I bought this car for my daughter, the second or third week after she got it she started to notice the radio flickering on and off while driving for no reason, which eventually led to the radio flickering continuously after using blinkers &windows. "service stabilitrak" flashes on the display often but very quickly and goes off. Doesn't occur every time I drive, but it does it more times than not. Now the radio will flicker and I will occasionally lose cruise control and power steering. I also have no blinkers/radio when this happens. It usually only happens briefly and will return to normal soon after, but it continues to do it off and on until I park. I have also noticed this occurring when I shift gears to park. Most recently I went to start my car and it just clicked and wouldn't start. I got it to start and it said "service anti theft deterrent, " then changed to "service power steering" just as I lost power steering while driving. "service stabilitrak quickly flashed next all while I lost blinkers, power steering, and radio. I parked, turned my car off and restarted it and it was just fine. It has been to the Chevy dealer once but they could not get a code to read because they can't get the radio to flicker, etc because it only happens every so often but when it does happen it is scary! so there is nothing they can do to fix it. Please look into it as I do not feel it is safe for her to drive. This has been going on for 3 months now and I do not feel like this car is reliable which is the reason I bought it! there has to be something that can be done as I have read several complaints that are extremely similar to mine! I also have come to the conclusion that the problems are going to continue to worsen after reading the other complaints.it is a major problem. Please don't wait until something tragic happens before something is done about this! please!

- Roxie, MS, USA

problem #53

Jun 122014

Cruze 4-cyl

  • 55,000 miles
I was driving to my parents house and was at a place where I had to turn so I turned and my steering wheel locked up and I almost hit someone because my steering wheel wouldn't turn. This has happened several times and every time stability track pops up on my screen and my radio flickers on and off and my blinker doesn't make a sound when this happens. Now my brakes are starting to act up too when I press the brakes sometimes it rocks back and fourth while I'm stopped also the car makes a funny noise while in park.

- Whitesboro, TX, USA

problem #52

Aug 232014

Cruze 4-cyl

  • 28,000 miles
I purchased my 2012 Chevy Cruze back in August 2012 at the Chevy dealer in montebello with "0" miles. Two weeks after I purchased the car it began to give me problems. It began to make this very loud noise like if I was driving a trailer. I took it to the dealer an I was told it was normal which is bs because I've never heard a small car that makes noise like that. I wasn't allowed to get refunded I was just given a bunch of bs. A month later it kept doing the same thing but this time the noise was coming from the hood, took it to the dealer and nothing. 3rd time I filed a complaint and said I was going to file a lawsuit and the took my car in an apparently they had to change my radiator, fan, brakes along with the disk. Even after all this my car continued doing the same thing but now it turns off!! I tried to turn on my car this Saturday and it just wouldn't start. It said something about theft, I disconnected the battery and then it gave a message about check power steering! this will be my 5th time taking it in! I think I have gotten ripped off!! I regret purchasing this vehicle!! now im stuck with a jacked up car and a very high car payment that is not even worth paying for. And to top it off the dealer I purchased it from is no help!! they seem to get upset every time you take the car and tell them there is something wrong with it. Im a mother of 3 and my biggest fear is something happening to my children because of this. I purchase this car because I needed something reliable since im always on the road. One thing for sure, if any of my children get hurt because of this I will file a lawsuit because you guys are receiving many complaints and you are not doing anything about it.!!

- Los Angeles , CA, USA

problem #51

Jun 012014

Cruze 4-cyl

  • 30,000 miles
I got my car in March & absolutely loved it! for the first few months I had no problems. Then I started to notice the radio flickering on and off while driving for no reason, which eventually led to the radio flickering continuously after using blinkers &windows. "service stabilitrak" flashes on the display often but very quickly and goes off. Doesn't occur every time I drive, but it does it more times than not. Now the radio will flicker and I will occasionally lose cruise control and power steering. I also have no blinkers/radio when this happens. It usually only happens briefly and will return to normal soon after, but it continues to do it off and on until I park. I have also noticed this occurring when I shift gears to park. Most recently I went to start my car and it just clicked and wouldn't start. I got it to start and it said "service anti theft deterrent, " then changed to "service power steering" just as I lost power steering while driving. "service stabilitrak quickly flashed next all while I lost blinkers, power steering, and radio. I parked, turned my car off and restarted it and it was just fine. It has been to the Chevy dealer multiple times but they cannot get a code to read because they can't get the radio to flicker, etc because it only happens every so often but when it does happen it is scary! so there is nothing they can do to fix it. Please look into it as I do not feel safe driving. This has been going on for 2 months now and I do not feel like this car is reliable which is the reason I bought it! there has to be something that can be done as I have read several complaints that are extremely similar to mine! I also have come to the conclusion that the problems are going to continue to worsen after reading the other complaints.it is a major problem. Please don't wait until something tragic happens before something is done about this! please![xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- York, NE, USA

problem #50

Jul 262014

Cruze

  • 48,667 miles
Stopped car tried to back up and it did not, then tried to turn off vehicle and the key would not go into the turn off mode. Could not turn the steering wheel, could not release the key, could not turn off the engine. The radio kept turning itself on. Waited 2 hours for triple a to come to tow the car to dealership. Engine ran for two hours. Tow arrived the driver said he had to force the gear shift several times in order to release the steering wheel and key and to turn off the engine so he could tow it. Also noticed an anti-freeze leak and this is being fixed under the power train warranty, do not know if is connected to the same issue. Dealer can't find anything wrong and I am afraid to drive this car.

- Citrus Heights, CA, USA

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