The contact owns a 2017 Chrysler Pacifica touring. While attempting to accelerate from a stop, the vehicle failed to accelerate. The throttle and service engine warning indicators illuminated. The contact also mentioned that the vehicle would stall in the middle of the roadway with the same indicators illuminated. The contact would have to pull the vehicle over, turn the engine off, and attempt to exit the vehicle due to a message that read "key fob not detected". the contact stated that this was a handicap adaptive vehicle, so she would have to open the ramp door to exit the vehicle in traffic. When the contact re-entered the vehicle, she had to depress the brake pedal to restart the vehicle to operate it correctly. The vehicle was taken to mobility works, the independent mechanic that made the adaptation to the vehicle, but the failure was unable to be diagnosed. The vehicle was not taken to a dealer for diagnostic testing or repairs. The contact visited reedman toll auto world (1700 East Lincoln highway #101, langhorne, pa 19047, (877) 702-7807) and was informed that mobility works would need to diagnose the failure since they performed the adaptive work. The manufacturer was not made aware of the failure. The failure mileage was approximately 200.

- Bensalem Township, PA, USA

Vehicle purchased in December 2016 for $44,000 from safford of fredericksburg. On October 14, 2017, I was driving with my wife, three children and mother-in-law and experienced a loud malfunction that rendered the car inoperable. Luckily we were not on the highway at the time and the vehicle was eventually towed to safford of fredericksburg, Virginia for repairs. The right front axel had ruptured (total miles on the car were 8,311 at that time). The service agent (jim bogan) noted that this had been flagged on other occasions as identified issues at other service department requiring the next "generation" of axel assembly parts for the repair. Shortly after receiving the vehicle, we returned to the same dealership to address a loud girding noise also associated with the right front axel. In early December, 2017 we had the vehicle towed once again to safford of fredericksburg where they again had to repair the right from axel. Intermittently and over the past year while these issues were occurring, we continued to experience electronic issues with the sliding doors and rear lift hatch as well. The uconnect entertainment system will also malfunction from time to time. Several software updates have been initiated, addressing window and transmission concerns according to the dealership's service department. Yet, the vehicle does not function properly, where idle and transmission functioning often appears compromised (rough idle, rough shifting, sudden RPM increases and acceleration bursts when shifting from reverse to drive). I fear this car is not safe for my wife and three young children.

- Dumfries, VA, USA

We were driving (in motion) car across tapenzee bridge (highway) and it stopped, (completely, no coasting etc) out of no where, no warning. Car eventually restarted after it was put in park and ignition was activated again. Since incident, car has stalled twice with no warning but has not shut off completely like it did on bridge.

- Silver Spring, MD, USA

The contact owns a 2017 Chrysler Pacifica. While driving 35 mph, the vehicle stalled without warning and the "shift to park" error message displayed. The contact stated that the vehicle lost power completely, but was able to be restarted by shifting to park. In addition, on several occasions, the vehicle hesitated to accelerate and lurched forward while the accelerator pedal was depressed. Heggs Chrysler in masa, Arizona reprogrammed the computer and replaced the accelerator pedal sensor, but the failure recurred. The dealer stated that the failure could not be duplicated. The manufacturer was made aware of the failure. The failure mileage was approximately 11,000. The VIN was not available.

- Masa, AZ, USA

While driving in the mountains with cruise control on. Driving down hill the vehicle accelerates to downshift. As if flooring the gas to make the car downshift. I must turn off cruise control and take control of the accelerator. The problem also occurs while cruise control is off but not as often. Come drive it with me and it will happen to you. Otherwise I love this car but these situations are scary. This is highway driving on I 70 or 285.

- Englewood, CO, USA

The contact owns a 2017 Chrysler Pacifica. While traveling downhill with the cruise control activated, the vehicle independently accelerated. In addition, the contact stated that the vehicle would down shift two gears and the rpms would increase to 2,000. The vehicle was taken to bryden motors Inc (548 brad St, beloit, wi 53511) where the failure was duplicated and the dealer stated that the vehicle was functioning as designed. The vehicle was not repaired. The manufacturer stated that the issue was normal and did not offer assistance. The approximate failure mileage was 2,300. Updated 8/24/18

- Machesney Park, IL, USA

I was driving in a neighborhood area approaching my community service event at a boys and girls club. Searching for street parking, I was about to slow down releasing my accelerator pedal and suddenly the car stalls. I safely steer to the right and make a stop in attempt to move out of the way in a busy street. The screen on my car instructs me to put my gear back to park in order to continue, I shift it to park as it says on the screen and the screen instruction remains the same. The start button light is indicating that my car is still on so I shift my gear to drive and stepped on my accelerator pedal. The engine revs, but it does not move. I put my gear back to park and pushed the button to turn the engine off. Then I push the start button again to turn it back on. This time I shift it to drive and I am finally able to drive forward. I was stuck in the stalled position for a few minutes in a panic trying to figure out what was going on. Imagine if this happened on a freeway or a very busy major street. It would be very dangerous to me and my family as well as other drivers around. I demand a safety recall for the safety of my family and others. Updated 8/16/18

- Corona, CA, USA

Date of incident 11/29/2017: We have a 2017 Chrysler pacific with 17,000 miles. While pulling into a parking spot the vehicle accelerated on its own, causing a minor collision. Chrysler dealership did a scan and found no error codes. Updated 8/16/18

- Warren, MI, USA

This happened on 2 different occasions. On one occasion we were stopping on a red light and when we wanted to accelerate again on a green light the vehicle stalled and engine was about to turn off but did not. On another occasion the vehicle accelerated ok but shortly after it started stalling for few seconds and decelerated significantly before gaining speed again. It took more than 5 seconds to gain speed and accelerate again.

- Gainesville, FL, USA

On 4 occasions I lost ability to accelerate. I push on the gas and the car won't go. It just stops or stalls. The power is on but car won't go. I seem to lose some power steering. Twice this was while making a left turn with traffic coming toward me on a busy street. I was stalled in the middle of the road. Finally the van began to work again and shot me forward abruptly. Today 11/27/17 I brought it to Chrysler dealership. They are telling me a software update will fix it but I'm skeptical and afraid to drive it.

- Lv, NV, USA

On 11-15-17 my wife was driving our 2017 Pacifica, when she was parking (pulling in) it suddenly accelerated and hit a pole. I had the dealership do a scan code and there were no error codes. I just want to let you know in case there are others reporting the same problem.

- Carlisle, PA, USA

The contact owns a 2017 Chrysler Pacifica. The contact stated that the vehicle lunged forward while being driven 15 mph. The failure occurred without warning. The manufacturer and dealer were not contacted. The failure mileage was approximately 23,000.

- Jacksonville, FL, USA

On multiple occasions over the past 6 months, this vehicle has lost power, causing the driver to have no ability to steer the vehicle, accelerate, or brake until it comes to a complete stop. This has happened under a range of different circumstances - while driving less than 15 mph in a parking lot and also while driving approximately 25 mph. There are numerous reports of others experiencing the same sudden loss of power on online forums (e.g., pacificaforums.com), and some of these occurrences have been registered at higher speeds. Each time we have brought it to a Chrysler service center, mechanics have advised that all diagnostic tests do not reveal any issues and efforts at driving the vehicle to replicate the issue similarly come back negative. All others who claim to have experienced similar problems with their Pacifica have reported similar negative test results, with no remediation proposed. This is an unacceptable risk. We can be contacted at [xxx]. thank you. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)...updated 10/23/17 updated 9/7/18

- Leesburg, VA, USA

A very serious issue, wheels spinning and transmission shuddering problem on my new 2017 chyrsler Pacifica model, occurs more sharply and frequently on wet roads. While shifting to drive mode and picking up from idle position at signals & turns the vehicle shakes, wheels don't grab the roads, transmission slips, vehicle shudders, loses momentum and halts momentarily in the middle of the road, and this is worst on inclined roads. I barely escaped an accident today when vehicle stopped in the middle of the road while trying to take a turn at an intersection and wheels kept spinning, transmission kept shuddering and car wasn't moving anywhere. I complained a few times with Chrysler dealer, they said inspection does not find any error code. The issue is so apparent and can be replicated easily by just driving it once. It's a serious manufacturing defect and it can cause serious accidents and death..I intend to pursue this seriously with Chrysler and hope they are able to fix. If anybody has any similar experience, please post it here...updated 10/25/17

- York, PA, USA

Car's go from 60 mph at the crest of a hill to 70 mph with the cruise contrl set at 60 mph

- Houtzdale, PA, USA

Last night, while driving approx 40mph, our brand new 2017 Pacifica ltd shut down. The engine suddenly, with no warning, just stopped. The dot above the 'd' (for drive) started flashing, and a message flashed: 'shift to P to start.' We came to a stop in the middle of the road. I put it in park and then was able to turn it back on. I had both hands on the wheel, so I never touched the starter button. The key fob was in my purse, which was not moved. Thankfully we were not on a highway, so nobody ran into us. I dropped it off at the dealership this morning, and they just told me they cannot recreate the error. We've had it for about 2 weeks, and we've driven it 1500 miles, mostly highway.....updated 11/03/17 updated 11/09/2017

- Washington Crossing, PA, USA

The vehicle has 950 miles on it, a rotatory gear shift know, and an electronic parking brake. At home I park the vehicle on a level surface. I do not engage the parking brake when I leave the vehicle. On quite a few occasions when I enter the vehicle and turn on the engine, the parking-brake light comes on and the brake is engaged even though I did not set it. For most occurrences, I can press the parking brake button, and the light will go off and the brake will disengage. However, on some occasions, pressing the brake button gives no response. If I turn the engine off and then back on, the brake then disengages. A few times I have had to turn the engine on and off more than one time to get the brake disengaged. A more series problem with the parking brake is that on several occasions the brake has suddenly come on while I am driving. This has occurred when I have started the engine and driven about 100 feet. It has occurred when I am moving forward and when I am backing up. The brake suddenly engages and brings the vehicle to an abrupt halt. On these occasions pressing the brake button gave no response. I had to turn the engine off and back on. 7/5 I stopped at a pharmacy drive-up window, and put the vehicle into park. After my transaction, I rotated the gear knob to drive, and the parking brake light then went on. I pressed the brake button multiple times, and the light would not go out. I then turned the engine off and back on. (to do this I had to have pressure on the brake pedal.) when I turned the engine back on the vehicle took off at significant speed, and I crashed into a street light pole. When a tow truck came to get the vehicle the truck operator found that the vehicle gear knob was in the park gear. He had a good deal of difficulty in getting the vehicle into neutral gear for the towing process. Have pictures upon request......updated 11/03/17..updated 11/13/2017...updated 11/17/17

- Greendale, WI, USA

Vehicle cutoff while driving and then had to be put in park to be restarted since it is a push to start. When put in drive the vehicle jolted harshly and made a dinging sound...updated 07/20/17

- Decatur, GA, USA

The contact leased a 2017 Chrysler Pacifica. The contact stated that the accelerator pedal was stuck several times when applied, and the brakes failed to respond when the pedal was depressed. The contact applied the brakes with force and the vehicle surged forward. While attempting to coast over to the shoulder of the road, the vehicle swiped a metal pole. The front passenger side tire was impacted due to the failure. There were no injuries and a police report was not filed. The vehicle was taken to the dealer for diagnostic testing. The manufacturer sent a technician to inspect the vehicle, but they were unable to provide a solution. The vehicle was not repaired. The approximate failure mileage was 738.

- Clifton, NJ, USA

Acc & fcw. Mine did not work. The dealer had my car for 2 weeks. They had to contact the Chrysler engineer & was told to replace & re-calibrate. So after being replaced it somewhat works. After the new parts, my car will still brake hard when a car in the adjacent lane is exiting (as if the car was braking in front of me). But, if a car changes lanes directly in front of me or slams on brakes directly in front of me my car doesn't react? Chrysler has definitely fallen short on this function. I've owned vehicles where this function worked nearly flawless. Chrysler says its as good as its going to get. Another misrepresentation on this feature! I'm disappointed. Chrysler claims the Pacifica to be the quietest vehicle in its class. After driving it about 8 months now, I hate it. It's as noisy as a small car. "acoustically sound with its active noise cancellation (anc), subduing engine and street noise through white-noise wavelengths played through all speakers throughout the vehicle". the anc is in all trim levels. Chrysler at this point doesn't even have a way to test the product to see if the anc is working! star tech support of Chrysler is still trying to figure out how to test this feature!!! I had a Chrysler customer service rep tell me that the anc was for my cell phone, lol, I was like are you sure you work for Chrysler?? third, is the suspension and rear sway of the vehicle. When there are only 2 people up front it's not noticeable. But when we have 5-6 people it's noticeable. Chrysler customer service tried to tell me I had the van over capacity. Really! so my 7 passenger van was over capacity with 5 people (4 adults, 1 child, 3 luggage)" again are you sure you work for Chrysler?" fourth, my key fob randomly loses connection. Fifth, I had the A/C failure and my A/C had to be replaced. I have requested a buy back. Too many misrepresentations.

- Newcastle, OK, USA