Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.


really awful
Typical Repair Cost:
Average Mileage:
123,443 miles
Total Complaints:
3 complaints

Most Common Solutions:

  1. not sure (2 reports)
  2. replaced lower steering column (1 reports)
2002 Dodge Durango accessories - interior problems

accessories - interior problem

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2002 Dodge Durango Owner Comments

problem #3

Oct 262014


  • Automatic transmission
  • 130,000 miles


we need to live up to billing. the steering wheel locked while i was driving and i went straight into a building!!!!

- , Fresno, CA, USA

problem #2

Sep 112014

Durango SL V81b

  • Automatic transmission
  • 166,330 miles

We bought this car in 2009. From Byers on west broad in Columbus Ohio. Near downtown. Two years ago we replaced the ball joints. The Firestone dealer made no mention of a recall... Just gave me a bill for 1600 dollars. And we've never received or even heard of a recall on the ball joints or any other front end issue...I.e. The steering colum. Now we are facing the same problem again. I phoned the number I found on a recall list for dodge. Sept 23, 2014. the polite yet, not nice women on the other end said it was based on vin# so I gave it to her she informed that it was not on any recall list, an there's nothing more they can do. So I politely ask about our 2003 Durango. Same process gave her the vin#. She said neither of them was on any list. So I continued to look on line and tried a second number I found for dodge.

This time I spoke with a man named Doug...sept 23, 2014. Again I gave him the vin# He said yes the 2002 was recalled. An fixed in 2005. News to me. And that there were no other recalls for my car. My car was just fine! Nothing wrong with it, maybe it's just old! At that point wanted to scream! I am so sorry my car is old. But I thought I had taken very good care of it. Except for the repeat repairs to a front end problem I never knew about! I've been happy with it. So according to dodge it's fine! Tell my wallet that... I'm still paying for the last time I had the ball joints fixed.

Is there any help at all of getting them to fix it right, in a way that means I don't have to take a third job to pay for it! I'm on my last wheel, I can neither afford to pay nor replace my car. While some dodge people want to dump theirs. I don't. It's been good to me. Except for this issue.

Any suggestions or help that can get it fixed are welcome. Please help. My job depends on it moving.

- , Columbus, OH, USA

problem #1

Aug 162006

(reported on)

Durango SLT

  • 74,000 miles

There has been a TSB (technical service bulletin) issued on my 2002 Dodge Durango on the clicking noise coming from the steering column. This will only sound when the steering wheel is being turned. I never knew about this TSB issued and had I known, I would have had it replaced before my warranty was over at 35,000 miles. I have sent an email and called Daimler/Chrysler and they could not explain to me why I should pay for the replacement of the lower steering column on a 4-year old vehicle. This is not normal wear and tear on a vehicle. This is a defect in their product. The company could not explain why I had to pay for this repair other than it is no longer under warranty for this and could not help me with the repair. Please do not ever buy a Dodge/Chrysler product. They are not worth it. Before you buy a vehicle, check for any TSBs on the internet. I am not finished filing complaints about this.

- , Ruston, LA, USA

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