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10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
30,394 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Dodge Durango suspension problems

suspension problem

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2002 Dodge Durango Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #10

Oct 152003

Durango 4WD 8-cyl

  • Automatic transmission
  • miles

A D V E R T I S E M E N T S

I have noticed strange sounds eminating from the front suspension of my Dodge Durango since October of 2003. Initially I assumed these sounds were from cold shocks since it first occured with the onset of cold weather. After seeing the story on cbs, I am now concerned about the ball joints. I would like to have the ball joints checked but I am afraid to have the dealership check them.

- Fort Collins, CO, USA

problem #9

Feb 282002

Durango 4WD 8-cyl

  • Automatic transmission
  • 34,000 miles
I own a 2002 Dodge Durango with 35,000 miles that has always been properly maintained. I have already had the dealer replace 2 worn ball joints last week, I've had the brake pads replaced twice, and one rotor on one side (in front) turned, and I am still hearing strange noises. I would like an investigation done on my vehicle, as I am driving my daughter and myself around everyday, and my factory warranty is about to expire. Its obvious daimler Chrysler is not concerned with saving peoples lives, as I have just witnessed the March third evening edition of cbs news with dan rather. I am rather concerned that the transportation safety administration has let daimler Chrysler get away with not recalling these problems considering the large amount of complaints with these suspension systems. Please help me and contact me. Thank you. Email me at jcookie100@earthlink.net or phone me (858)220-0419. Im not real sure what to do at this point. Thank you. Signed, a concerned parent and driver.

- San Diego, CA, USA

problem #8

Jan 272004

Durango 4WD 8-cyl

  • Automatic transmission
  • 20,000 miles
Took my vehicle to dealer for routine service. When I went to pick up the vehicle, I was told that the ball joints were in such bad condition that they could not release the vehicle to me without replacing them because of the potential for an accident. They said that the replacement parts were backordered because of so many similar situations and that it might take a week or more until I received my vehicle back. The vehicle had roughly 20,000 miles on it and it was still under warranty. If this is such a common and hazardous problem, why no recall?

- Hoquiam, WA, USA

problem #7

Apr 262003

Durango 4WD 8-cyl

  • Automatic transmission
  • 10,000 miles

A D V E R T I S E M E N T S

While driving at 15 mph, the front passenger side wheel snapped off without any warning. The dealer indicated that the lower ball joint separated from the axle. The vehicle was forced into a parked vehicle. EA03-023

- Toledo, OH, USA

problem #6

Oct 202003

Durango 4WD 8-cyl

  • Automatic transmission
  • 49,500 miles
We operate a fleet of nine 2002 Dodge Durango SUVS. These vehicles are used as paramedic emergency response vehicles. Based on information we've seen in the national media, we've been paying close attention to the front suspension, specifically the ball joints. Eight of the nine vehicles currently have less than 50,000 miles, but we have already replaced the ball joints and control arms on one of the nine (at just under 50,000 miles). The dealer reported that the original equipment was "close to failure."

- Hillsborough, NC, USA

problem #5

Oct 202003

Durango 4WD 8-cyl

  • Automatic transmission
  • 44,700 miles
Ball joints were found to be failing and the entire upper control arms had to be replaced at 44,700 miles.

- Plymouth, MI, USA

problem #4

Aug 062003

Durango

  • miles

A D V E R T I S E M E N T S

Consumer had problems with the lower ball joint. Dealer stated we did not have any recall, and car was fine.

- Balch Springs, TX, USA

problem #3

Jul 252003

Durango

  • miles
Consumer stated that while driving and without warning ball joints are wearing. Dealer notified.

- Claremore, OK, USA

problem #2

Mar 012003

Durango 4WD 8-cyl

  • Automatic transmission
  • 27,000 miles
Had to have the upper ball joints/control arms & lower ball joints replaced on my 2002 Dodge Durango SXT 4X4 under warranty due to failing pa state safety inspection. The vehicle had 27K miles on it at the time. The veh now has 40K on it & I'm experiencing a knocking noise coming from the frt end again. A private shop stated that the the lower ball joints have excesive movement & must be replaced again. I took the veh back to the dealer & theye stated that they will not cover them under warranty again due to the mileage. This veh is only 17 months old with 40,000 all hwy mileage & was never taken off road. This is unacceptable in my opinion & a severe safety issue if the ball joint does separate.

- Philadelphia, PA, USA

problem #1

Jul 222003

(reported on)

Durango

  • 15,840 miles
While driving consumer suddenly lost power steering and control of vehicle. This was caused by lower ball joint failure. The dealership replaced the ball joints, right hubs and bearings. EA03-023

- Hamilton, NJ, USA

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