Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.

From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.

The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.

Have we mentioned all the reports of complete engine failure due to oil sludge?

2.1

hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
73,536 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Dodge Durango body / paint problems

body / paint problem

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2004 Dodge Durango Owner Comments

problem #14

Sep 242016

Durango

  • miles

A D V E R T I S E M E N T S

Gas and body issues: When you go to fill up the gas sprays out. I have a vert strong smell of gas and the lower finder by the wheel well has rusted badly. Motor: Whenever there is heavy rain, my car will stop running. Most recently when I turn on the ac or heater the car stalls. I also just recently had to change out a manifold which caused another set of problems. I owned a Durango before this one and loved it. This one has changed my mind and I will never own another.

- Springfield, OH, USA

problem #13

Apr 012016

Durango

  • miles
Cowl screen has water leaking on the engine when it rains. It caused my truck to drive shaky and then cut off. I almost got into an accident. It stalled out in the middle of me driving on a busy highway. Why isnt there any recalls for this, I have seen numerous complaints about it but nothing is getting done. I guess it would take for some people to lose their life behind the wheel before it get fixed. I alway thought Dodge was the best vehicle but I am now second guessing myself and will never buy another Dodge vehicle again if this problem isn't fixed. It is very unsafe to be riding with your kids while its raing and tour vehicle cuts off on a busy highway with no warner.if you really care about your customers lives you will seriously likeinto getting this problem resolved. Until then I would recommend Chevy vehicle for my family friends and everyone I know. 478 213-9067 is my number if anyone has the courage to contact me so I can further tell them about this issue in details.

- Warner Robins, GA, USA

problem #12

Feb 072014

Durango

  • miles
Rod pierced thru the bottom of engine and locked up (110K miles), family on board and happened while turning at busy intersection.. had to replace engine used( found one with 70K, waiting on this one to do the same) consumes tons of oil. Electrical within driver seat and cd player are faulty/broken. Rust on rear outer wheel wells. (noticed this rust is apparent in every same model make year that I run across)

- Elgin, IL, USA

problem #11

Jun 022015

Durango

  • 88,500 miles

A D V E R T I S E M E N T S

Approximately 10 months ago noted severe rust through beginning on both driver and passenger side rocker panels and rear quarter panels/wheel wells. Estimate at that time for full repair was over $4000 due to extent of rust. Rust affects rocker panels, driver compartment floor at door entry points and both driver and passenger quarter panels. Dealership body shot personnel noted that 'these Durango's and dakotas all rust out bad - and it happens fast'. very telling. The vehicle has been fully maintained throughout ownership and has been garaged continually. We do live in the 'rust-belt' area - but we are in no way pleased with the condition of this vehicle. To date - the rust is expanding to most lower body parts exposed to weather and the speed at which its - literally - disintegrating is ridiculous. The repair now will cost nearly $6000 and we simply do not feel it is worth doing. This has got to be a manufacturer's defect (referring to the dealership Dodge representative's comments as well as observing other similar vehicles in our region. Shameful.

- Iron Mountain, MI, USA

problem #10

Sep 092009

Durango 8-cyl

  • 80,000 miles
Both rear quarter panels, bottom of passenger doors, and tailgate rotting.

- Mountaintop, PA, USA

problem #9

Jun 012012

Durango 4WD 8-cyl

  • 80,000 miles
The wheel well and body surrounding wheel well has rusted through, the driver's door has rusted on door. The lift gate has rusted in multiple spots mostly on the bottom edge. The fuel tank overflows when pumping.

- Plaistow, NH, USA

problem #8

Apr 082011

Durango

  • 55,000 miles

A D V E R T I S E M E N T S

Car has completely rusted out below the gas cap as what has become a common problem with this vehicle. I have been quoted in excess of $4000 to fix this given the severity of the damage and labor required to fix this. It appears a common problem on this year since I have personally seen 11 exact same vehicles years with the same rust problem. This coupled with the same rust issue arising on the hatchback which was said due to a faulty drain hole being taped over by dealer/manufacturer which nothing could be done. The overall vehicle body is a perfect shape outside the rust problems below the gas cap and the rust throughout the hatchback. Given the commonality of this problem it appears to have been a manufacturing defect.

- Antioch, IL, USA

problem #7

Feb 012014

Durango 8-cyl

  • 190,000 miles
The fuel overflow does not work and allows for fuel to spill all over the car. This results in lots of fuel on the car and on the ground. You can never use the automatic fuel filler on pumps. I have even gotten fuel as high up as my face when it splashes out. This has resulted in rust on the left rear quarter panel and as well as a very unsafe fueling area.

- Winchester, VA, USA

problem #6

Feb 222014

Durango

  • 90,000 miles
The contact owns a 2004 Dodge Durango. The contact stated that the vehicle was parked and would not start. The contact shifted into neutral and was able to restart the vehicle. The failure was recurring and on some occasions, the vehicle would not restart until after several attempts. Additionally, the vehicle would hesitate to engage when the brakes were applied. The exterior body and the undercarriage exhibited extensive rust. The vehicle was taken to a repair shop where it was diagnosed that a rod had penetrated and damaged the engine, which would need replacing. The manufacturer was notified of the failure. The approximate failure mileage was 90000.

- Onaway, MI, USA

problem #5

Jun 012012

Durango

  • 127,000 miles
The contact owns a 2004 Dodge Durango. The contact stated that water penetrated the windshield area whenever it would rain. The water would then leak onto the cowl panel and into the engine. The vehicle was taken for repairs and both the cowl panel and engine was replaced however, the failure was not corrected. The manufacturer was made aware of the failure. The approximate failure mileage was 127,000 and the current mileage was 181,000.

- West Frankfort, ID, USA

problem #4

Mar 202013

Durango 8-cyl

  • 120,000 miles

A D V E R T I S E M E N T S

After a snow storm and the snow melted, when I attempted to start it, the starter was grinding. The engine was hydrolocked and broke the connecting rod for #3 cylinder. Subsequent investigation turned up a tech bulletin (not mandatory recall) to replace cowl at the base of the windshield due to water leakage onto the top of the engine which can cause misfiring. I never received notice of this tech bulletin or the potential catastrophic consequences of not implementing it. There was no indication the defective cowl could cause total engine failure in the tech bulletin. The melting snow seeped into the #3 cylinder, possibly from a failed intake manifold seal or warped intake manifold (yet to be determined), and caused hydrolock. I found evidence of a small amount of water in the oil pan which leaked from #3 cylinder. I also found water under the intake manifold near the #3 cylinder. This is a safety issue because a broken connecting rod usually punches a hole in the block causing oil to spill on the road! this was a 5.7L hemi. The engine needed to be completely rebuilt.

- Chesilhurst, NJ, USA

problem #3

Jan 022013

Durango 4WD 8-cyl

  • 78,000 miles
These vehicles have serious engine problems. (hemi 5.7L) the engine shut off while driving and almost caused an accident with me and my seven children inside because ethe driver behind me didn't see that my vehicle came to a stop and steering wheel locked up. In heavy rains water gets inside somehow and stalls the engine. The engine finally locked up after taking my truck to numerous of places to see what was wrong and mechanics never seen that the engine was going bad. Looking at reports, a lot of people are experiencing engine failure and this is dangerous. Please do something before somebody gets hurt.

- Washington, DC, USA

problem #2

Apr 302012

Durango 4WD 8-cyl

  • 120,000 miles
2004 Durango has rusted through on several spots. Tailgate and wheel wells. This is excessive for a vehicle it's age that has been garaged and well cared for. I suggest that the anticorrosion coating was faulty. I have seen many Durango's this age with the same trouble spots.

- Scarborough, ME, USA

problem #1

Jun 262005

Durango 4WD 8-cyl

  • Automatic transmission
  • 1,000 miles
My 2004 Dodge Durango makes a terrible pounding sound if I drive over 40 mph with a rear window down. This is very nerve wracking. And very distracting. I believe it is caused by bad design.

- Honomu, HI, USA

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