CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have already caught on fire.
2.2
hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
69,593 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2005 Dodge Durango. The contact stated that the check engine indicator illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that there was an emissions leak and the fuel tank needed to be replaced. The vehicle was taken to mt. Ephraim Chrysler Dodge Ram (620 N black horse pike, mt ephraim, NJ 08059 (856) 931-2000) where it was diagnosed that there was a very small evaporative emission system leak. The dealer stated that the vehicle needed a new O-ring, lock ring, and the fuel tank needed to be replaced. The contact referenced NHTSA campaign number: 09V003000 (fuel system, gasoline) and stated that the vehicle was previously repaired twice; however, the failure recurred. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 112,680.
2/27/07 purchases: 2/27/07 problem: Engine light serviced: 3/06/07 repaired: Egr valve, 3/09/07 problem: Engine light serviced: 3/12/07 repaired: Ignition coil. 4/06/07 problem: Engine light/vehicle cut off/ serviced: 4/17/07 repaired: Short out cam and crankshaft sensor. Due to vehicle having rough idle, needle jumping/vehicle shaking, vehicle shut down at stop lights. (5/01/07) returned vehicle to service due to shutting down when backing up/rough idle. (5/17/07) vehicle shut down on the expressway in front of a semi-truck, I didn't know if had shut down until the wheel became difficult to control. I coasted up the exit ramp and the vehicle start right up. Dealership requested to take the vehicle to another service center for repairs. (5/18/07) took vehicle a Dodge dealership, in which, they stated that the vehicle has intermittent problems which were hard to detect. Diagnoses of the problem would be difficult. Also, stated this was the second vehicle in their service department with the same problems. To no avail they found nothing.
- Detroit, MI, USA
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