The contact owns a 2014 Dodge Durango. The contact stated that while driving approximately 35 mph when the driver's headrest suddenly detached and exploded from the driver seat. There was no impact to cause the detachment. The contact received injuries to their neck and back area. No medical assistance has been had as of yet. The contact contacted the dealership who stated the headpiece would be replaced under an extended warranty. The vehicle had not been repaired as of yet. The manufacturer was not made aware of the issue. The approximate failure mileage 59,000.

- Cornelius, OR, USA

The contact owns a 2014 Dodge Durango. The contact stated that while parked, the driver's side headrest was deployed without warning or impact. The contact stated that while his wife was driving the driver's side headrest was deployed without warning or impact. The driver sustained injuries to the head and neck. Medical attention was provided. The driver's headrest was replaced with the passenger's side headrest after the first deployment by an independent mechanic. The local dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 50,000.

- South Berwick, ME, USA

While stopped at a red light, the headrest exploded and hit me in the back of the head. The soft part popped forward with force away from the hard plastic back.

- Allison Park, PA, USA

Passenger headrest exploded (popped open) while parked.

- El Paso, TX, USA

While driving approximately 40mph the safety system in the passenger headrest exploded and hit my wife in the head.

- New Albany , IN, USA

As I was getting in my car I notice the passenger side headrest was apart/deployed without any accindent. Also having issues with the passenger seat belt not retracting.

- Saint Pauls, NC, USA

Driverside headrest popped or deployed on it's own. No crash happened. Vehicle was parked outside my home and not in use. Had I been in the vehicle at the time, potential head trauma could have occurred such as wound, concussion or whiplash. Had I been driving the vehicle when this happened, this could have caused a crash and even more potential harm to myself, my children, passengers and other motorists. The vehicle has not been inspected but I have contact local dodge dealer who stated that there was no recall on the known issue and that the cost to "assess" the headrest would cost me $140 to diagnose and any replacement costs would be in addition to the $140. There was no warning whatsoever that this could happen. No engine lights or anything. Again, I was not driving the vehicle. It was parked in my driveway.

- Isleta, NM, USA

I was driving and the headrest deployed without a collision luckily I didn't have my head against the headrest as that would had made the impact harder maybe causing and actual accident. Upon searching online I found out it hasn't only happened to my Durango apparently this has happened to many other vehicle manufactured by Dodge, Jeep and Chrysler with many of these headrest activations taking place while the vehicle was parked. I haven't contacted Dodge since this accident happened today Sunday August 1 2021. As a first responder I think this is a issue that must be addressed now by you guys since I read online that Dodge said it was not a safety concern. Mixing highway speeds with a defective headrest that is supposed to be a "safety feature" to prevent an whiplash effect can result in a Motor Vehicle Accident with major injuries or including death. As this could be the same as your airbags deploying without a collision. A blow to the head could result in a concussion with or without loss of consciousness.

- El Paso, TX, USA

Passenger side headrest exploded open will driving on parking lot, no collision took place it just broke open When plastic part failed internally. It had enough force to injury a persons head or neck.

- Peachtree City, GA, USA

2014 Dodge Durango Incident date 7/22/21 As my wife and daughter were entering the vehicle, the driver's side headrest exploded. There was no accident/collision. The vehicle was parked in our home's driveway, my wife and daughter were simply entering it to go run an errand. Had my wife already been in the vehicle, she would have been struck in the head by the impact. We are now worried that at any moment, the passenger side headrest may explode. This, I feel, is a serious issue.

- Weston, FL, USA

I was getting in the driver seat of my parked car. Prior to getting in I heard a loud thud that sounded like a spring released. The headrest safety feature had deployed. Again the car was parked and not in motion.

- Chula Vista, CA, USA

Out of nowhere, my headrest exploded. Apparently this is some sort of safety feature to avoid whiplash in an accident. My vehicle has never been in an accident and this happened for no reason. It slammed me in the back of the head out of nowhere while driving. I didn't know what happened. I thought I got hit. I see there are many complaints over the years online and yet, Dodge has not taken any responsibly and this isn't listed on the recall list. I'm scared to put my elderly mother in the car in fear that her headrest will explode and cause an injury

- Massapequa, NY, USA

While driving I heard a pop behind me. I realized when I got home that the head rest had broken.

- Blue Springs, MO, USA

We were driving down the road and the back of the passenger head rest exploded open for no apparent reason. I have contacted Chrysler about this but we have a restrictions on vehicle which I need to clear up with State of Tennessee but I have notice others complain about their head rest exploding.

- Mt Juliet, TN, USA

Passenger headrest deployed without notice or warning signs as I was parked in a parking lot today 6/27/2021. My son got into the backseat and reached forward to get phone charger and the passenger seat headrest deployed.

- Fort Washington , MD, USA

Drivers seat head rest activated for no reason. Popped out and forward. Needs to be repaired.

- Townsend , GA, USA

While traveling on freeway driver seat headrest deployed striking back of my head.

- Calimesa, CA, USA

Drivers side headrest exploded into the back of my head while driving down the road speed was 30mph. No bumps or accidents. Hit me hard enough in the back of the head that I became lightheaded.

- Hilliard, FL, USA

The active head restraint in the head rest deployed striking me in the back of the head while driving resulting in a headache.

- Newark, CA, USA

Passenger seat head rest suddenly popped out when I was driving on the freeway

- San Jose, CA, USA