This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My vehicle would not start on this date. Approximately 1 to 2 months before this date I notice that my vehicle would accelerate at an erratic rate while driving on the highway. After taking my car to a Ford certified mechanic I discovered that my car did not turn on, and the reason I was experiencing erratic acceleration, was because there was a defect in my car's transmission. On 05/22/2015, while shifting from park to reverse I experienced a considerable delay in shifting gears and my car's display informed me that there was an error in my transmission. It appears that the error my car's transmission was experiencing was not properly fixed or the transmission itself is inherently flawed if it requires constant repairs.
While parked with the vehicle running (about 30 minutes in 87 degree weather with the ac on), the transmission felt like it tried to go into drive and rocked forward slightly. I looked at the dash and the check engine light came on. I tested the vehicle and it seemed road worthy enough to try and get home. When driving home and stopped at a stop light, the car's display for park, neutral, reverse, drive, started quickly flashing between drive and park. I could not accelerate the vehicle while this was going on. I placed the vehicle in park, and then met fairly heavy resistance putting it back into drive. After a few seconds of flashing between drive and park, it stopped and I was able to drive again. The same thing happened a few minutes later while I was about to turn into the Ford dealership. This time I tried turning off the vehicle to see if that would remedy the issue. I was unable to start the vehicle for a minute or two after because it was acting as if I was in drive (or the fast park / drive flutter) and trying to start it. It's been two days, yet I haven't heard back from the dealership on what this problem is. I did receive a recall notice that spells out the exact symptoms that I had, yet the mechanic has twice said it is very unlikely that the recall part, the tcm or transmission control module (which is back ordered six weeks), is the actual problem.
While driving on the expressway (70 mph) the car suddenly had no power. I was pushing the gas pedal down to the floor but, the car was not responding. I yanked the steering wheel hard and the car settled on the shoulder. If a car were behind me (rarity for a car not to be right behind on expressway) it would have plowed right into my car. Mechanic could not find a problem. A year later same thing is still happening. The last happened while, I was stopped at a red light. Car just went dead. I drive stop and go to work and back. Car seems to shift from first gear to third gear every time I have to slow down or stop. Seems to fight me from moving, then suddenly lurches forward. My mom borrowed my car one day and says she will never step foot in it again. The dealership just told me that they can't find a problem but, that the front brakes and rotors are bad and I need a new catalytic converter! if Ford knows they can't fix the transmission problem (or what they call not a problem), why did they extend the warranty" Ford claims it is normal for this transmission to jump. Then why did it not jump the first two years I owned it"! my check engine light goes on all the time. My traction control light and hill climb light both came on in the summer, on a flat surface. There was no snow, no slush, no ice, and no hill! the dealership said they didn't find a problem with that either. I am finally down to 8 more car payments and I'm scared to drive any distance in this car! especially in traffic!
As I was leaving work pulling out of the road I stepped on the gas and the car stalled. Making multiple vehicles come to a screeching stop almost causes multiple wrecks. This was the first time. Other times I was in traffic passing people or just driving down the road and the car started to shake and would stall not accelerating. Last of all my car would not start at least 3 times in one week due to code P2837 and P2832
- Hampton, AR, USA
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I reported to sterling mccall on 8/18/14 at 5:50 P.M. the problems that I have been having with my 2011 Ford Fiesta. I also reported the customer satisfaction program 14M01.0N 8/20/14at 7:19 a.M. I brought my vehicle into sterling mccall. Sterling mccall refused to fix the problem. I reported to legacy Ford on 9/5/14at 4:05 P.M. to [xxx]. the problems that I have been having with MY2011 Ford Fiesta. I also reported the customer satisfaction program14M01. On 9/11/14at 6:59 P.M. I brought vehicle into legacy Ford. They gave me a rental car at 7:15 P.M. on 9/12/14 legacy Ford refused to fix the problem. I filed a case [xxx]-5211951 with the customer relationship center at 2:15P.M. I brought my 2011 Ford Fiesta to Firestone for a diagnostic on 12/4/14. The find was that the article supersedes tsb 11-9-2 to update the issue statement and service procedure. I brought it to legacy Ford again on 1/14/15. And legacy Ford refused to fix my 2011 Ford Fiesta again. Then on 1/17/15 my car was in a accident. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2011 Ford Fiesta. While driving at various speeds, the vehicle shifted gears without being prompted. The failure recurred numerous times. The vehicle was taken to a dealer. The technician diagnosed that the transmission and automatic clutch needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 55,000.
This cars transmission slips out of gear whenever it wants too, shifts erratically and unpredictable especially in traffic at speed between 0 and 45 miles per hour. Two time I was almost in a fatal accident because when I stepped on the gas with the car in drive it was not it gear, the engine tachometer jumped to 4,000 RPM and then snapped into gear, the transmission sounds like it is falling apart from the inside out, sounds like rocks inside. The rider side air bag light saying they are off comes on when ever it wants as well even with the seat belt buckled, up hill assist shuts off causing no or very little acceleration. The car is a death trap it was sold to me with a certified pre-owned warranty 12 month bumper to bumper and 150,000 mile drive train warranty. I have taken it back twice already and paradise Ford in cocoa says its fixed its worse now than when I took it in and now the owner at the dealership refuses to service the car anymore.
This vehicle hesitates and shudders upon acceleration, - mostly between the lower gears. It has done this from the start. This has resulted in several close calls in traffic. Ford replaced a seal in the transmission, then they told us the shuddering and hesitation was within "normal specs." It is worse when the vehicle is warmed up and is dangerous -as it can lose power when you need to cross traffic. Ford has now agreed to replace the clutch but there aren't any in stock and we were told to drive it until the part can be obtained. However, I feel the car is a danger in traffic and may break down altogether, leaving myself and two disabled persons stranded. I don't feel that the clutch repair will last as they are only replacing what is a defect in the first place in these transmissions. I don't understand why there hasn't been a safety recall on them. Maybe they are only waiting for enough people to be killed or injured. I hope we aren't one of them.
The contact owns a 2011 Ford Fiesta. The contact stated that the vehicle stalled several times without warning. The vehicle was taken to an authorized dealer, who replaced the clutch. Four months later, the failure recurred. The vehicle was taken back to the authorized dealer for further inspection and diagnostic testing. The manufacturer was notified of the failure. The approximate failure mileage was 68,000.
I purchased a Ford Fiesta 2011 in October, 2010. Within the first year of ownership (around 8,000 miles), the car began to shutter upon initial acceleration at low speeds, especially when going up or down an incline; when moving the accelerator pedal back and forth quickly (in stop and go traffic, for example, or when accelerating to turn left from a stop) the rpms would jump and the car would not accelerate promptly, and then only after harsh jerking. Numerous trips to the dealership resulted in several explanations (and costly "repairs"), including being told I needed a complete engine flush, faulty brake calipers, recalibration of the computer software, and the classic "that is normal operation for the car." As of February, 2015 (my car now has 50,000), the issue continues to persist and, most concerning of all, my car will now periodically stall with complete engine and electrical failure. Please note the issue described above occurs from a stop and/or at slow speeds. My car has stalled several times while I was attempting to turn left or pull into the road from a driveway. These are particularly hazardous times for the car to fail and severely compromise not only my safety but those of other drivers on the road. Frustratingly, the dealerships consistently report "there is nothing wrong with the car" and "it functions normally." A car like mine -- relatively new, average mileage, with maintenance always completed at a Ford dealership and according to manufacturer recommendations -- should not stall. I am greatly concerned each and every time I drive the car and Ford's apparently inability to solve the issue.
When taking off from a stop the engine shutters causing a delay in acceleration.this has almost cause many accidents. It is very startling when the whole vehicle starts to bounce and shake. Clutch parts have been replace 2 times now. Other work has been done to try and fix the problem with no luck.over 20 times in shop. I also have been told Ford has chosen to set guide lines now that they say shutter in the transmission is normal. Normal does not help when I'm trying to pull out on a highway and lose power. I would like to know if there has been other reported issues. This car is dangerous.
I purchased a 2011 Ford Fiesta with apx 30000 miles from the Ford dealership in about December 2013. Within 2 months it was at the dealer having new clutches put in the transmission. This apparently is a common problem. Six months later it began to have the same issue. The vehicles has unpredictable acceleration which is dangerous when pulling onto the roadway. I fear I will be run over as the car shutters and fails to accelerate. I have been waiting 4 months for Ford to fix it. The parts are apparently on back order. I fear that people will start being seriously injured or killed due to this problem.
Ford knows that there is a problem with the transmission. They will not fix it. When the transmission shifts it shifts hard and losses the get up and go.
Car started normally in driveway, but when I put it in reverse to start backing out, noticed the vehicle did not shift and was just sitting in neutral which caused my car to roll back, so I put car in drive and gave it gas to move back forward, but instead kept rolling backwards out into the road (still in neutral). Turned car off and heard clicking/grinding sounds. Waited a bit and tried to start car, but car would not start, saying that it wasn't in park (it was). After fiddling with the gear shift, I finally got the car to recognize it was in the park position and it started again, but experienced the same issues with not shifting into gear properly. It seems to be extremely random as to when it shifts (and into what gear) as sometimes drive would work, sometimes reverse would work, sometimes neither would work. Car is now not starting at all, saying it isn't in park again. Still hearing clicking/grinding sounds after I turn the car off for a few seconds.
First incident, I was driving at highway speeds, starting popping out of fifth gear. Eventually had to shift into fourth gear to finish the drive home. Took it to mechanic to look at, could not find any external cause (I.e. linkage), and the car felt fine during test drive. A few days later, had trouble engaging into fifth gear. Figured out how to keep engaged without it popping out of gear, which lasted for a couple day. Yesterday (eight days after the first incident), while driving on the highway (approx. 70 mph), heard loud crunching noises, then lost speed. Downshifted to fourth gear, and was able to get off the highway. I let the car sit for a while, then tried to continue driving. Completely lost fifth gear. Car can be driven in first through fourth gear, but just revs in fifth. I've always had a little trouble getting the transmission to engaged correctly in reverse, but never in the rest of the gears.
Ford manufacture service request by mail said to inspect and replace if needed clutch for transmission. Ford dealer replaced the clutch and 2 days later the transmission didn't shift smooth. As the transmission shifted the engine revved up another 1,000 rpms before shifting with shuttering noticed. Ford technicians said it was safe to drive until they could see it at the shop. 2 days later when the dealer reopened the transmission completely failed and would only shift badly from 1st to 2nd gear. It would not go into 3rd gear. 30 mph max speed.
Vehicle suddenly began to alternately surge and experience loss of power while driving, slipping badly between gears. Service engine light came on. From a stop, the vehicle nearly stalled when accelerator was depressed. Ford dealership stated engine code indicated a bad clutch actuator. This is a cvt automatic transmission and there are several tsbs on this transmission for a variety of problems with the tcm/PCM, clutch plates, clutch actuators, and seals. Ford has extended the warranty for these transmissions but is apparently only fixing the obvious problem at time of breakdown instead of replacing all known defective parts. The driving characteristics when one of these parts fail is dangerous, causing the car to shudder, jerk, experience loss of power when shifting, or experiencing sudden throttle surges. All know problem parts should be replaced. A recall is in order.
A D V E R T I S E M E N T S
- Hampton, VA, USA