Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: The Freestar was introduced in 2004, but it was essentially just a rebranded Windstar. While there was a redesign of the interior and exterior, the Freestar still inherited some of the design flaws of its predecessor.

1.6

hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
108,193 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Ford Freestar accessories - interior problems

accessories - interior problem

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2004 Ford Freestar Owner Comments (Page 1 of 4)

problem #73

Sep 282016

Freestar

  • 213,000 miles

A D V E R T I S E M E N T S

Sheet metal corrosion that supports the third row seat could corrode and compromise the forward mounting of the seat. Possible the seat may come unlatched if involved in rear impact accident. Dealer service department unable to accomplish recall with parts provided by manufacturer because of excessive corrosion. Dealer indicates that additional parts beyond the 'recall kit' are not readily available. Dealer also indicates that the recall should have been completed sooner, near the original issue date. Manufacture is still sending recall notices inviting us to accomplish. Dealer released the vehicle back to us without repair or any additional safety measures concerning securing of the seat. Escalated issue to Ford customer care representative who has not responded at present time. Been without vehicle for two weeks without any accommodations or answers other than 'someone will get back to you tomorrow', which hasn't happened yet.

- Gaithersburg, MD, USA

problem #72

Aug 032016

Freestar

  • 120,000 miles
The contact owns a 2004 Ford Freestar. The contact received notification of NHTSA campaign number: 13V081000 (seats); however, the recall repair could not be performed due to severe corrosion where the recall parts would be installed. The dealer stated that the recall repair could be performed; however, the corroded material would have to be repaired beforehand. The manufacturer was notified of the failure. The manufacturer informed the contact that they would not repair the corroded component in order for this recall to be performed. The failure mileage was 120,000. Parts distribution disconnect. Updated 09/22/16

- Willow Grove, PA, USA

problem #71

Jun 022016

Freestar

  • 154,000 miles
The 3rd seat hooks rusted out leaving and unstable passenger seat and body structure issues that are identical to the recall #13S01but due to the vehicle not being in a "saltbelt" state, it was not included in the recall even though it is pretty clear that Kansas and Nebraska use sale abundantly on the roads. I was told by Ford that my specific can was not included in the recall because is was manufactured differently than the 100,000 that were included in the recall so it should not have the same problem which it now has. I put my four kids in this van and now it is not structural stable for them.

- Derby, KS, USA

problem #70

May 142016

Freestar

  • 125,000 miles

A D V E R T I S E M E N T S

The contact owns a 2004 Ford Freestar. The contact mentioned that the vehicle was once serviced under NHTSA campaign number: 13V081000 (seats). While observing the vehicle, it was noticed that the rear wheel well was severely corroded. The vehicle was taken to a dealer where it was diagnosed that the third row seat latch striker mounting bracket was corroded and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that the vehicle was no longer under warranty. The failure mileage was 125,000.

- Menominee, MI, USA

problem #69

May 152016

Freestar

  • 172,000 miles
Ford is not honoring 13V081000 for the third row seat striker problems. Our van which is operated in the Kansas City metropolitan area, which heavily salts the roads is having the corrosion problem. Just this weekend we were traveling with all seats occupied when the inner fender well on the rear passenger side broke through with the seat striker mounting bracket hitting the sidewall of the rear tire. Fortunately at the time we were not driving at high speeds and were able to remove the seat occupants and return home safely. The design of this seat striker plate is flawed as there is a reinforcing plate on the inner side of the fender well that results in entrapment of moisture and dirt. This bad design combined with the weight of three people occupying the seat results in stressing of the fender well material. When I went to the Ford dealer on Monday and gave them my VIN they could not find any hint of a recall for this issue on my vehicle.

- Olathe, KS, USA

problem #68

Feb 192016

Freestar

  • 87,000 miles
The contact owns a 2004 Ford Freestar. The contact stated that while driving at 35 mph, the rear seat anchor mechanism fractured and caused the driver's side rear tire to puncture. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the fractured seat anchor had punctured the inside sidewall of the driver's side rear tire. The vehicle was repaired under NHTSA campaign number: 13V081000 (seats) however, the contact was concerned that the rear tire was not also replaced. The manufacturer was notified of the failure. The approximate failure mileage was 87,000.

- Independence, MO, USA

problem #67

May 072016

Freestar

  • miles

A D V E R T I S E M E N T S

Ford refuses to pay for recall related repairs. I purchased vehicle in July of 2015. Received notice from Ford of safety recall involving 3rd row seating. Ford wants $2100 for repair of the corrosion on the wheel wells. The row seating is useless doesn't lock in open position.

- Cleveland, OH, USA

problem #66

Jun 012015

Freestar

  • miles
Ford is recalling 04-07 Freestar for third row seat latch striker mounting brackets. I called Ford Motor Company regarding this issue and they said my van is not included in this recall. My third row stowable seat is experiencing corrosion and structural degradation at the seat anchor mechanism mounted to the rear wheel wells. And I know that this will not fully latch into its seating position. What can be done regarding this issue. Ford Motor Company gave me a case # number but I do believe that my vehicle should be included in this recall( 13V081000) recall id 92589

- Shelby Township, MI, USA

problem #65

Sep 072015

Freestar

  • 223,040 miles
The contact owns a 2004 Ford Freestar. The contact stated that while driving at approximately 30 mph, the vehicle jerked violently. The contact discovered that a large piece of metal was protruding from under the rear passenger seat. The VIN was included in the NHTSA campaign number: 13V081000 (seat). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 223,040. The VIN was not available.

- Hazelwood, MO, USA

problem #64

Aug 302015

Freestar

  • miles
The contact owns a 2004 Ford Freestar. The contact stated that the vehicle's third row rear seat was unattached to the anchor. The contact stated that the VIN was excluded from NHTSA campaign number: 13V081000 (seats). The manufacturer was contacted. The vehicle was not repaired. The failure mileage was unknown. MA 10/5

- Taylorsville, KY, USA

problem #63

Mar 152013

Freestar

  • 200,000 miles

A D V E R T I S E M E N T S

The contact owns a 2004 Ford Freestar. After inspecting the vehicle, the contact discovered that the third row seat brackets were corroded. The vehicle was taken to a dealer where it was diagnosed that the seat brackets were corroded and needed to be replaced. The vehicle was taken to be serviced under NHTSA campaign number: 13V081000 (seats) but the dealer declined to perform the repair due to excessive corrosion. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 200,000.

- Sault Sainte Marie, MI, USA

problem #62

Jan 092015

Freestar

  • 80,000 miles
The contact owns a 2004 Ford Freestar. The contact stated that the third row seat anchor fractured due to corrosion. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and stated that the VIN was not included in NHTSA campaign number: 13V081000 (seats). The failure mileage was 80,000.

- Colton, SD, USA

problem #61

Sep 052014

Freestar 6-cyl

  • miles
The left anchor of our third row seat has detached from the wheel well, and the seat will not latch to the floor. This problem is covered in Ford recall campaign 13S01, but we live in Virginia, right over the state line from Maryland. Our section of Virginia oversalts the road, so we face the same issue as those affected by the recall. We would like Ford to cover our repairs the same as those North of us.

- Manassas Park, VA, USA

problem #60

Jul 062014

Freestar

  • 115,000 miles
Once again, Ford refuses to acknowledge their vehicle defects. Our third row rear seat will not lock in place. The floor latch is corroded and broken and our children can no longer safely ride in our only vehicle. Ford recalled many other Freestars for this exact same problem but refuses to include our vehicle despite the similarities. Our vehicle has now broken down on us numerous times due to power train issues (later recalled), transmission issues (later recalled), and now this safety issue. I am extremely disappointed that they continue to disregard safety for their customers.

- West Palm Beach, FL, USA

problem #59

May 182014

Freestar

  • 68,068 miles
The contact owns a 2004 Ford Freestar. The contact stated that the third row seat failed to latch into its seating position. The vehicle was taken to the dealer, who stated that the third row seat latch mounting bracket needed to be replaced. NHTSA recall campaign number 13V081000 (seats) was referenced. The manufacturer stated that they would not repair the vehicle under the recall because the vehicle was more than five years old. The approximate failure mileage was 68,068.

- Omaha, NE, USA

problem #58

Feb 042014

Freestar

  • 95,000 miles
I have a 2004 Ford Freestar that has this exact problem 13V081000. I called the dealer and since I'm in Kansas they will not take care of the repairs. I have photos and this is exactly what is described in the recall. My back seat cannot lock forward. This is a safety issue. Can you please help.

- Lansing, KS, USA

problem #57

Nov 122013

Freestar

  • 147,000 miles
The contact owns a 2004 Ford Freestar. The contact stated that she received a notification of NHTSA campaign number: 13V081000 (seats) and was concerned for her safety because the dealer stated that the parts were no longer available and in order to repair the vehicle, they would need to either use parts from a different manufacturer or permanently remove the rear seat. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure and current mileage was 147,000.

- Powell, OH, USA

problem #56

Oct 312013

Freestar

  • 82,000 miles
The contact owns a 2004 Ford Freestar. The contact stated while driving 20 mph, the third seat anchor point broke sending the seat forward. The contact stated that after inspecting the vehicle he noticed that the failure was due to corrosion. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was made aware of the failure and did not offer any assistance since the vehicle was not included in NHTSA campaign number: 13V081000 (seats). The vehicle was not repaired. The failure and current mileage was 82,000.

- Independence, KY, USA

problem #55

Aug 012013

Freestar 6-cyl

  • miles
2004 Ford Freestar. Consumer writes in regards to wheel well rusting recall notice. The consumer stated rust developed on the driver's side door in 2010, at the time the vehicle was purchased, the consumer bought amor protection for rust. The consumer put in a claim, and the vehicle was repaired. However, one year later, the rust returned, only this time, the consumer was denied a second claim. A couple of years later, the third seat bracket fell apart. The consumer received a recall about the wheel well rusting. The consumer made an appointment at the dealer. The dealer informed the consumer, as they were cutting away at the rust. It was discovered the frame was also rusting, and it was dangerous to drive the vehicle, or to even try and fix the rust problem.

- Signal Mountain, TN, USA

problem #54

Dec 252012

Freestar 6-cyl

  • Automatic transmission
  • 63,000 miles
The contact owns a 2004 Ford Freestar. The contact stated that while attempting to have the vehicle repaired under NHTSA campaign number: 13V081000 (seats), it was determined that the rear wheel wells were corroded due to water penetration and were unable to support the recall remedy. The vehicle was not repaired. The manufacturer was contacted about the failure. The consumer stated the rear latch 3rd row seat fell off, due to it rubbing against the rear tire.

- Watertown, NY, USA

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