This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2005 Ford Freestar purchased in 2008. He stated that the vehicle would continue to stall without warning. An independent mechanic confirmed that the computer was damaged. An authorized dealer stated that the computer and entire wiring harness needed to be replaced since the components were wet and the seal was damaged. No repairs were made to the vehicle. The manufacturer would not take any liability for the failure. The current and failure mileages were under 51,100. Updated 12/9/09 the dealer replaed the wiring harness and computer as the termnal ends of the harness were corroded. The computer was damaged from water. The deaerl stated the upper seal failed on both sides which allowed water to seep in fromt he top cover. Updated 12/10/09
Twice our 2005 Ford Freestar experienced water leakage through the cowl grill on the hood. After heavy rain in March 2008, the first of several breakdowns and fix attempts occurred, resulting in 3 months out of service, and replacements of the wiring harness, the PCM computer, several other computers and sensors, and the entire transmission, equaling nearly $5,000 in tow, rental car, and repair bills--some of which the dealership talked my insurance to pay for as a "water damage claim." In between, we've had multiple electrical system problems and breakdowns, and then this past March 2009, also during heavy rain, the car experienced the water damage breakdown. This time the water only ruined the PCM computer, but the dealership refused to honor the repairs that were less than 12 months old and we took it to a private licensed repair technician. He found the technical service bulletin online that described the known water leakage problem in some 2005 Freestar models and did the recommended fix twice. In his opinion and in the geico insurance adjusters opinion, this is a serious problem that Ford needs to address. This time we had no coverage for the damage and were out of a vehicle for two months and out of pocket over $3,000. I've begged Ford's corporate offices to take the vehicle back and just let me out of the financing but they refuse due to the number of miles. Also, the attorney general's lemon law office said there were too many miles. In addition to these problems, in 90,000 miles, I've had to replace the rotors now four times because they are warping dangerously. The pads are ok, but the rotors are continually warping and it costs $800 each time to have the brakes fixed.
The contact owns a 2005 Ford Freestar. While driving various speeds, the vehicle does not go into gear and the RPM's go up and down. When driving more than 15 mph, the vehicle begins to jerk. When driving more than 20 mph, the interior lighting illuminates and the vehicle stalls. The vehicle was towed to an auto body shop, but they could not locate the cause of the failure after approximately four diagnostic tests. Currently, the vehicle is still at the repair shop. The first three repairs were at the contact's expense, but the failure still persists. The failure mileage was 20,710 and current mileage was 20,986. Updated 05/05/09 updated 05/06/09
A D V E R T I S E M E N T S
- Cleveland, OH, USA