This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The air conditioner stopped working. Same problem in 2016 Tahoe that General Motors issued an 17335 extended warranty. Supposedly ntsb mandated General Motors because of systemic problem. Ford mustangss have this exact same problem but Ford refuses to fix. How do we get Ford to repair like General Motors has done? 35,890 miles
Unable to open trunk in 2015 Mustang convertible. The key fob, dash release button and outside release button will not open trunk. Also found out back up camera is out too. I just found on internet tonite, this is a known problem due to poor design of wire harness in trunk lid. This is a safety issue since you cannot get in trunk and no operable camera. Please see following: Inoperative park aid camera, luggage compartment lamp, decklid release and/or poor satellite radio reception ' 2015-2017 Ford Mustang oemdtc May 5, 2016 diagnostic tips ssm 47306 ' 2015-2017 Mustang ' inoperative park aid camera, luggage compartment lamp, decklid release and/or poor satellite radio reception some 2015-2017 Mustang vehicles may experience an inoperative rear parking aid camera, luggage compartment lamp, deck lid release and/or poor satellite radio reception. Check the 14A005 wire harness at the right deck lid hinge for damage between the package tray harness retaining clip and the deck lid harness retainer clip.
We were stopped in fast lane in freeway traffic, car in center lane hit back passenger side, pushing us into Tahoe in front of us. Driver that hit us was going 30-35 mph on impact. Only the drivers leg airbag went off, passenger airbag popped cover off on right side and got stuck so did not deploy. Drivers front steering wheel airbag did not deploy. Driver injured with severe bruising. Back windshield shattered in tiny pieces across entire inside of car. I have confirmed this car did not have any airbag recalls associated with it.
2015 Ford Mustang GT premium performance pack 31,000 miles. Took a short 20 minute non aggressive drive, started hearing a loud whining noise, which sounded like it was coming from the transmission. Took it to Ford for them to tell me what the ac compressor is the cause of the whine and needs replacement as well as the ac evaporator. They want to charge me $3,300 for this replacement. After hours of research I found numerous examples of people in the same boat as me. Having the same problem with their cars being less than a year old or below 10K milage even. The average mileage this problem occurs was at roughly 28,000 miles. Most were able to get it fixed free of charge under warranty. However there is an extremely large portion of people who have experienced this issue literally within a few weeks/months outside of warranty and Ford expecting them to pay over $3,000 to repair. Also safety concerns is that freon could leak into cabin passing over ac coils. Ford recognizes this issue with people who are under warranty and replace the broken compressor/evaporator with a newer design/improved version that doesn't have these 'faults' which also comes with new part numbers. So this shows they have noticed a problem and addressed it. However for people without warranty or just expired warranty they are stating that there has been no issue recognized or recall for these parts therefore it is on the customer to pay to replace the manufacture defected item at their own cost. After speaking with Ford they said due to it not affecting the users safety they are not recalling the parts regardless everyone is having the same issue. Please please please escalate this further as Ford is currently walking over their customers and making them pay for their defects that everyone is experiencing, if they are out of warranty, regardless of extremely low mileage cars.
- Jacksonville, FL, USA
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Sync 2 my Ford touch - Ford is no longer supporting this technology in my car. I can not use the navigation feature nor get a vehicle health report which would alert me to mechanical problems my car may have.
Takata recall when I have my air conditioning on wether I'm moving or still it will pulsate, it will blow hard then soft over and over without me changing the speed of the air both on heat and cold. It started doing it at about 15,000 miles.
Today I was driving my 2015 Ford Mustang when suddenly the car began to lose speed. The car was slowing down and wouldn't let me accelerate. Eventually while wanting to check if my car was okay I tried to make a left turn into a parking lot and the car engine shut off but the lights and everything were still on. I had to wait awhile and eventually I was able to turn the car back on and safely move into a walmart parking lot.
With less than 21,000 miles on the vehicle air cooling was lost on the driver's side. A Ford dealership diagnosed the problem to be a leak in the evaporator reqiring replacement of the evaporator. There are others I have noted on line to have the same problem.
The A/C system shut down while traveling on an interstate and only blew hot air. The entire A/C system and its components had to be replaced and the vehicle was only two years old. A leak was found under the vehicle as it was parked in a driveway. Upon further inspection, the leak was traced back to the master brake cylinder and brake booster. The master cylinder had to be replaced when the vehicle was only three years old.
Car smoking at idling and driving white smoke. Known issue or recall and my car is experiencing this issue but is not showing up for my VIN. Smoking so much it is getting inside my cabin making it hard to breath.
The evaporator is broken and leaking causing a foul odor in my car. I've looked online and noticed that alot of other people are experiencing the same issue. I went to the Ford dealership to get it fixed, and I was quoted $2459.64. If this is an ongoing issue for people, it should be put out as a recall instead of having people pay $2500 for defective parts.
Mustang exhibited symptoms of air conditioning being warm, after taken to Ford dealership it was reported that a leaking evap core behind the dash caused the issue. The issue I'm reporting is Ford has seen multiple failures of this nature with a leaking evap core which seems to cause R134 to possibly leak into the cabin. The issue is undetectable until the air con quits working.
Car fails to start on repeated occasions. Car information indicates battery voltage is at a 14.3 on many occasions but car will not start. Lights come on as well as interior items like radio and information window. On one occasion car shut off while in traffic, and took a few minutes to get to restart. When push button start is pushed car acts like it wants to crank but does not. When this happens I have to get a jump to get the car started. I have taken it to Ford dealership for diagnostics only for them to tell me nothing is wrong, but this has happened close to 10X times now with no remedy. When it does not start is has been either stationary or in motion whether at home, work or city streets.
2015 Ford Mustang has a carbon monoxide leak in the cabin when A/C is on. Recorded carbon monoxide readings of 28 ppm and 17 ppm one week apart using a digital detector. Tested multiple other family cars with same detector under same conditions and received readings of 0 ppm, indicating detector is working accurately. Car originally had cracked exhaust and strong fumes that leaked into cabin with A/C on. Car was brought into service department and exhaust/catalytic converter were replaced. Carbon monoxide continued to leak into the car interior after repair, and contact experienced headaches, near loss of consciousness, dizziness, fatigue, and chest pain. Multiple medical visits were made for the experienced symptoms. Car was brought back to service department and exceeded the reasonable repair wait time after staying 34 days at dealership service department for repair.
Undercarriage of vehicle getting very hot. You can feel heat coming up off the floor boards in the vehicle. If you place a purse on the floor gets hot on the bottom of purse can feel heat on your feet also bottom of shoes get hot. Every since I bought the care. I told Ford about it and the dealer ship and got the response that my vehicle and was not one of the ones listed in the voluntary recall for this problem. However since I noticed the problem and it caused me to look it up and I found the following: There has been a voluntary recall only to place new fuel tank shield, new thermal wrapping in the fuel vapor lines and new thermal wrapping on the parking brake cable. The dealership response was still the same. I feel as a customer I should be right and they should to the recall replacements. If I did not feel the heat coming off of the floor boards I would not have known there was a voluntary recall for it in the first place. What should I do?
2015 Ford Mustang GT premium with performance pack and all options. The car has 28000 miles and I purchased it April 15, 2015. At that time it had a little over 26000 miles. The following is what's happening. May 4, 2017 I heard a popping noise coming from the clutch pedal while driving to work. It did it during the day so I pulled the vehicle into my shop to look at the clutch pedal to see where the noise was coming from. The link from the clutch master cylinder to the pedal was lose and making a popping noise. I re secured the link by pressing the rod back onto the pedal. Saturday May 6, 2017 at 11:12 am the noise came back and while driving I pushed the pedal fast four times and the link came lose while driving. I coasted to a stop and look at the pedal again and saw that the master cylinder push rod came completely off. I reconnected it and before I continue driving the car contacted courtesy Ford in conyers, ga and set up an appointment Monday May 8, 2017 at 7 am. Also doing this time the vehicle cut off several times. It happens when I'm sitting at a light and the vehicle is idling, coasting in neutral, coming to a stop, turning. The vehicle has cut off at least 11 times and I have documented it. Also I recorded two videos with my phone. After the vehicle continued to stall, I decided to park the vehicle for the week end and plan to take it to the Ford dealer for these and other problems.
Engine stalls during idle at stop signs and stop lights and also stalls during initial acceleration under 10 mph. This has happened at least 25 times over the past year. There are no fault indications on the dash. I place sifter back in "park" and engine restarts until the next time it stalls. There is no prior indication of any kind that the engine is about to stall. The engine simply shuts off. Have taken the car to the dealer to determine the cause twice. They cannot determine the cause so make no attempt to do any component replacements. I contacted Ford motor customer relations and they started a case file on this, cas-12064085. I have expressed my concern over and over again that my car may stall at the wrong place at the wrong time and possibly cause a collision. Both the dealer and Ford Motor Company seemed "totally" disinterested. All they say is "sorry we cannot help you".
A D V E R T I S E M E N T S
- Southlake, TX, USA