Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety. Notes: Most people need a car where the coil springs don't puncture or shred tires while driving. The Taurus fails in that respect.

The 1999-2003 Ford Taurus has a huge problem with coil springs breaking, which can puncture or even shred tires while driving.

The US government spent THREE YEARS (2008-2011) investigating the 2002-2003 Taurus coil springs. Although Taurus/Sable from earlier years were recalled, ultimately the NHTSA did not force a recall. They determined that because there had been no deaths & very few bad crashes & injuries, the broken coil springs defect was no big deal & not a safety defect. Tell that to all the owners who had close calls...


pretty bad
Typical Repair Cost:
Average Mileage:
92,267 miles
Total Complaints:
47 complaints

Most Common Solutions:

  1. replace front springs and struts (28 reports)
  2. coil springs replaced (10 reports)
  3. not sure (4 reports)
  4. replace spring, strut, stabilizer bar and tire (4 reports)
  5. replace spring, strut, stabilizer bar & tire (1 reports)
2002 Ford Taurus suspension problems

suspension problem

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2002 Ford Taurus Owner Comments (Page 1 of 3)

problem #47

Dec 272014


  • Automatic transmission
  • 114,000 miles


My husband was backing my car out of the drive when he heard snap and pop...tire blew out! After getting the tire off saw the front coil broke and punctured my front tire. Seeing this over and over again all over the web. What the heck Ford! Fix this! Someone could have died! Thank God he was just backing out not on the highway. No idea how much this is going to cost...:(

- , Plymouth Meeting, PA, USA

problem #46

Oct 102011

Taurus Limited 3.2L. V6

  • Automatic transmission
  • 89,345 miles

I got the car in aug. 2011, it was making a knocking sound when i turned the wheel or just driving normal. took it back to the dealership that i purchased it from. they claimed to have fixed it {Big LIARS] After the Lemon law date expired thats when it happened. Got it fixed and now that same noise is back it has wore out two sets of tires on the front in about two weeks and a half sounds unreal but its true. I am all for ford having a recall on this. And a class action suit.

- , Naylor, GA, USA

problem #45

Jul 112011

Taurus SES V6

  • Automatic transmission
  • 143,000 miles

I had the same problem with My Wife's car. Backing out of the garage, tire blew and when I looked and saw the problem I was Pissed! I spent 40 years in the auto industry as an Engineer and after working for all the US car companies (GM, Ford, AMC and Chrysler) considered Ford to have the better product...Shame on Me!

I think we should voice our complaints to the Manufacturer of the defective spring, not Ford. Ford did Not make the spring...I don't know who did, but I will try to find out. My wife drives 120 miles a day (round trip to work) and I wanted her to have a safe vehicle so I had all four springs replaced at a cost of $750. Have not had a problem with the aftermarket struts, they proved to be a much better product than the Ford Original Equipment which I venture to think is made in MALAYSIA. I know for a fact thats where those Plastic Sway Bars are made (it says that right on them!!$%^&!!)

- , Lapeer, MI, USA

problem #44

Jul 262011

Taurus SES V6

  • Automatic transmission
  • 85,000 miles


A week after rear strut and swaybar replaced, and not driven for a week, I decided to take it out for a spin. I started the car and it began right away to make an awful noise. I thought it was from sitting in this hot and humid weather.

Anyhow, I drove a block away, and my eyes began to water and sting, and it reeked of the smell of something burning. Then an awful bang, and smoke was rolling out the front of the car something awful. This was at 20 miles per hour. I immediately pulled over and stopped, with cars honking at me and motioning towards the car, to let me I had a problem. I thought the car was on fire.

The spring, strut and swaybar had given way and blew my front drivers side tire to smithereens and caught it afire. A nice passerby offered to drive it back to where they had repaired just a week ago. Now this was a huge problem. If I had been going down the highway at 55 miles per hour, my car would have possibly rolled over, and I could have been killed or killed or injured someone besides myself. Wouldn't you think that being as this horrible incident happening just a week from repairing the rear with no symptoms, that they would have inspected the whole side and repaired all of it before passing it. This is definitely a road hazard. The best part of it is Ford will do nothing about it. I put in a complaint to the vehicle safety board and was told that unless they had the parts from the original repairs, there was nothing that they could do. They totally ignored this last problem period.

I will never get in and drive this car again. And I don't intend to spend anymore repairs. What's next? The right front and rear doing the same thing. Oh no. I will junk it first, where it should be along with all other Ford Tauruses.

- , Massena, NY, USA

problem #43

Feb 222011

Taurus 3.0L

  • Automatic transmission
  • 60,000 miles

My wife was leaving school and went to back out of her parking space when she heard a snap and then the sound of tire pressure being released from her front passenger tire. She stopped reversing and went to inspect the outside of the car when she had noticed the front passenger side tire was completely flat. She contacted me and when I arrived to change the flat, I could not remove the tire easily, I had to really work to get the tire off. Finally upon removal I noticed that a 5 inch section of the broken front spring was lodged in the tire.

This was the third of four spring on the car that have broke within the past 18 months(previously both rear springs were broke and replaced by myself and a family member who is a Ford Mechanic). The brand new tire is a total loss and when I had contacted the dealership(on hold for 20 minutes) to discuss the issue and look for a resolution on the issue at hand I was told that there was in fact a recall for this issue, but not my particular model it was only in place for certain vehicle built at certain plants and my vehicle was not covered under the warranty. I was quoted a price to fix both front springs which was double the price of my mechanic and the dealer was focused on getting me to use Ford OEM replacement parts at which time I had ask why would I use the same parts where 3 out of 4 have already proved to be defective. I realized this was not going to be resolved with the dealer so I contacted Ford Customer service department and explained my concern and dissatisfaction in an informed and polite manner to the first employee and then her supervisor both of which assured me that there was nothing that they could do. I then asked for a contact further up the chain of command and was denied, so I asked for contact info to the CEO of Ford Motor Co. and I was provided with a case # and an addressed to mail a written complaint. and then I was told to have a good day my 10 minutes were up and let go.

My Family member who is a Ford Mechanic stated there was a recall for this problem and the fix was not to replace the actual parts(springs) that are faulty, but the fix was to attach a plate that when the spring broke(because they no they will) this would shield the tire from being punctured and creating more damage as well as the risk of personal injury from the defective parts. I for one have always been a Ford fan until now. The address that I was supplied to mail my complaint to is as follows:

"Ford Motor Company P.O. Box 6248 Dearborn, MI. 48126 Attn: Customer Service

I will be writing to this address once a week until my concerns are addressed properly. Although I am going to be out a considerable amount of time and money over this issue that was preventable, I am more concerned over the possibility that my Wife could have been seriously injured if this problem had happened on the highway at a higher rate of speed as well as if my two children could have also been in the car.

It seems a shame that a company that has long stood for quality and pride in craftmanship and innovation is reluctant to address a safety concern such as this, especially when in could result in the loss or serious injury of human life.

Shame on Ford Motor Co. for selling and not owning up to cars with serious mechanical defects. This is a prime example why Hard Working Americans are finding value by choosing to purchase imported cars over ones manufactured in the USA. Once again what a shame."

I will update my complaint as needed upon status and resolution. I encourage everyone who has also experienced this issue to write to the address above and mark on your envelope as I will be doing "Safety Issue 2002 Ford Taurus defective springs" perhaps if they receive enough complaints someone will have to address this problem in a more professional matter.

Feel free to contact via email if anyone wishes to know more about what research I have done on this issue.

John Krogh

- , Brookfield, IL, USA

problem #42

Feb 022011

Taurus SEL 3.0L V6

  • Automatic transmission
  • 113,378 miles

Backed out of garage and drove about 2' forward and heard a noise like a crunch from right front, thought it was something in the snow so I easily backed up a few feet and drove forward again. It was very hard and rough sounding going forward so I stopped and looked, expecting a flat tire. Yup flat. I slowly drove part way back into the garage to have a solid surface to change the tire instead of in 10" of snow. Discovered that I had shredded the inside of the tire from the broken spring sticking out. Fortunately the donut was about 1/2" away from the spring tip so I could drive the car to the shop without having to have the car towed. $1300 for 2 struts and link kits and about $110 for a new tire. Nice job Ford. The old Ford spring diameter is about 1/2" while the new Monroe Quick Strut has a much thicker spring diameter, about 5/8".

- , Calgary, AB, Canada

problem #41

Dec 212010

Taurus SE 3.0L

  • Automatic transmission
  • 137,000 miles


Tire blew out in town. Put on spare it blew out too. Took tire in and put on car and as was backing out heard loud scraping, discovered broken spring. Have to have car towed.

- , Amherst, WI, USA

problem #40

Feb 112011

Taurus SE V6

  • Automatic transmission
  • 61,500 miles

My wife was using my 2002 Taurus to visit me in the hospital. She was a mile from home, heard a loud noise when the tire blew, pulled the car to the side of the road and waited for the tow truck. Come to find out the front spring broke and went thru a one year old tire. I just put rear springs on this car last year because both of them were broken at the bottom of the springs.

Having owned a 1998 Windstar that also had broken front springs, which I didn't realize until I went to have it inspected, I would not even think of buying another Ford product.


problem #39

Sep 272010

Taurus ES 3.2L V6

  • Automatic transmission
  • 40,000 miles

i know this isn't going to do any good but i'm going to complain anyway. as with everyone else, as i backed out of my garage the front spring broke. i had my grandson in the car to take him to school. had to call my son to get him to school, called repair & they had to tow it. they did replace both front springs & struts because they said the other will probably go too. only 40,000 miles on it, my only means of transportation & i had just put all new tires on it the month before. it was a very scary thing & was also very upsetting, it's something i just could not afford but had to have my car.

- , Burlington, WI, USA

problem #38

Sep 202008

Taurus V6

  • Automatic transmission
  • 125,000 miles

I was in my driveway leaving for work when I heard a loud BANG. I thought my daughter had left a toy in front of the car and I ran over it. I got out, looked, nothing. Started down the driveway again to a really loud noise. Backed up, thats when my husband came out and asked what I ran over. He said spring was breaking. he tried to drive 3 miles to our mechanic and it totally broke and punctured the tire. The car was a fairly good car until one thing started and now it seems like the whole thing is falling apart.

- , La Fontaine, IN, USA

problem #37

Jan 122011

Taurus SE V6

  • Automatic transmission
  • 110,000 miles


I was on my way to work this morning. We had snow on the roads. When I pulled out of the garage, I heard a rubbing sound that would increase as I increased speed. I thought that I had a buildup of snow on the mudflap. When I got to the corner and turned, I smelled a burning rubber smell. When I turned at the next block and started to accelerate, I had an increasing shimmy in the front, so I pulled over to check my tire and it was pancake flat! I had to call for help and when my mechanic arrived and took the tire off, he found that the spring had broken and rubbed a wear path on the inside of the tire before rupturing it. After getting it into the shop he found that it had also broken the strut and tore up the stabilizer bar as well as ruining my NEW tire! He said that it tore up a bunch of stuff down there. I have no idea what it is going to cost to repair it all yet. I did not hear any kind of popping sound or anything when my spring broke like some of the other people mentioned. I too, would hope that the company would cover at least part of these repairs, however, I don't know that there is a recall out there for this. Has anyone else had luck with this?

- , New Bremen, OH, USA

problem #36

Jan 162011

Taurus SEL 6 cyl. Dohc

  • Automatic transmission
  • 82,000 miles

Driving on QEW and heard a noise on right front passenger side, and continued rubbing sound--thought it was a caliper sticking due to ice and snowy conditions; kept driving on the expressway to border-crossing/Peace Bridge to USA (Buffalo). Realized when finally stopped real problem and put blinkers on and made it to repair shop who told me that they found broken spring which fortunately for me did not fully puncture brand new tire!! Had it done so I might not be writing this now for I was doing highway speeds in snow/ice conditions---easily could have lost control and injured/killed myself or others!!!! Realized when I went to your website others have had such problems...NOW I AM RELUCTANT TO PURCHASE ANY NEW FORD PRODUCT...THEY SHOULD HAVE HAD A RECALL ON THIS!! THEIR FAILURE TO DO SO, HAVING DONE FOR A SELECT YEAR ONLY, INDICATES THEY HAD KNOWLEDGE (LIKE TOYOTA) AND WOULD BE ENTIRELY CULPABLE SHOULD THERE BE LAWSUITS.

- , Buffalo, NY, USA

problem #35

Dec 292010

Taurus SES V6

  • Automatic transmission
  • 77,000 miles

My husband is 75 and I am 69. We have had this 2002 Taurus for almost 6 years. I do all the driving. For the past few days, I have heard a strange sound coming from the front left side of the car. I took it in this morning to my regular mechanic who immediately diagnosed it as a broken suspension spring. He further advised that Ford had previously had problems like this on Tauruses (2001 had a recall). He pointed out that it is a very dangerous problem and should be addressed as soon as possible. I am having it fixed in the morning; the cost will be almost $1,000. The car is hardly worth more than that. We are on a fixed income and certainly cannot afford a $1,000 car repair! I am going to write directly to Ford and demand that they reimburse us for our repair costs.

If anyone has been able to get reimbursement from Ford for this repair, I would appreciate knowing who to contact to also receive this reimbursement.

- , St. Paul, MN, USA

problem #34

Jun 282009

Taurus SE V6

  • Automatic transmission
  • 114,954 miles

Car was sitting in laneway when I heard a very loud noise and then my tire deflating. Thank God I was not on the freeway when this occured.Punctured tire that had just been put on 1 week earlier at $200 per tire. Contacted Ford only for them to tell me that there were no recalls for this particular problem.Maybe Ford should be looking at the volume of complaints for this particular problem and reassess this.

- , Courtland, Ontario, Canada

problem #33

Jun 202010

Taurus SEL 3.0L Dohc

  • Automatic transmission
  • 105,633 miles

click to see larger images

broken front spring broken front spring broken front spring

Not only did the spring break but it went through the tire (only 8,000 k`s on the tires!), the stabilizer link broke and the top of the strut warped. Not to mention, this happened in my driveway!! We weren't even driving, I couldn't image what would have happened had we been driving.

- , Belleville, Ontario, Canada

problem #32

May 202010

Taurus SE

  • Automatic transmission
  • 100,000 miles

the day before my cars issue,I had washed and dolled up the exterior, The next day i went to get in to go to work! And-BANG! The drivers side strut spring broke,And when i went to back the car up to get to my truck! The spring went through the tire. Im reading that many other people are having same issues, A class action suit should be taken,Or call your state officials to look at various issues! thank you, T Nichols.

- , Byron, NY, USA

problem #31

May 262010


  • Automatic transmission
  • 62,000 miles

Same story. I was backing out of my drive and stopped to look for traffic and my front left tire exploded. Scared the crap out of me. The spring was broken and tore the whole inside of my NEW tire. I had just finished a trip that had it happened on the freeway I could have been killed along with my 10 yr. old granddaughter and my daughter. My car has only 62,000 miles on it. I can not move it with the spare on it for fear it will pop that also. I was getting ready to take a trip next week and was just told my Mother was in the hospital and now I have to wait to get it fixed. I have been told it could cost almost $ 1,000 and that is not counting the towing and the new tire. I just lost my job of 30 yr.( forced to retire early) and have not even gotten SS yet. Now I have to worry about if this is going to happen again.

This is my second Taurus and our 6th Ford over the yrs. I will not take my car the our local dealer anymore however because of very very poor service I received when I bought this last Taurus. I was told by my mechanic ( not the ford one ) that this was a known problem. It is only a matter of time before someone dies and then they will have a big law suit. My brother-in-law owns a Chevy dealership maybe I should look there! We do have a Chevy truck. Something needs to be done and done soon. I think I will contact the local TV station.

- , Fort Atkinson, WI, USA

problem #30

May 262010

Taurus SES

  • Automatic transmission
  • 59,730 miles

I love my Taurus, the 2002 is actually my 2nd Taurus plus my husband also has one, so it is evident we like the cars BUT I can't believe that with under 60,000 miles my front spring would break and poke a hole in my tire. Luckily I was only pulling out of my garage when it happened. My mechanic has the car and hasn't yet called with the estimate. I hear there was a recall on front springs but for 2003 models, I'm still investigating.

- , Brunswick, OH, USA

problem #29

Mar 132010

Taurus SES V6

  • Automatic transmission
  • 118,000 miles

The car has been relatively reliable up till now. You do expect some things to break at high miliage, but I was dissapointed to find this is an on going issue with this Ford model. I have never owned a car where a spring simply breaks. This is obviouly bad part or bad engineering and should be addressed by Ford. Especially considering the action taken on 2001's.

- , Sylvania, OH, USA

problem #28

Dec 312009


  • Automatic transmission
  • 103,000 miles

click to see larger images

broken front spring

On New Year's Eve I was driving down the busiest road in my town at about 20 mph when my right front tire blew. The next morning I took it to a local retail store where I got the tire two months ago (thinking it was a faulty tire). They discovered that the front coil spring was broken and had pierced the tire, completely cutting the side off. It had also started to do the same thing to the donut that I had driven it there on. Deeming it unsafe to drive, it was towed to our local Ford dealership, who took 5 days to even look at it (claiming two different times that they didn't know why it was there--even though they had it towed there). At that point they ordered a new spring for front right, and recommended doing the left too. The parts took 3 days to come in and they took 2 days to get it fixed. Upon fixing it, they noticed that the back right coil was broken too (though the left looked fine). So, that took 1 more day for a part and 1 more day for fixing it. So, 12 days later (with no courtesy car ever coming available), and $501.11 poorer, I finally got my car back. Now the back right sounds terrible whenever I go over a bump. I took it back to the dealer the next day who said it was fine. This was an extremely frustrating situation, particularly because I was aware of the recall going up to 2001's. I will never take my car to this dealer again, nor purchase from them as we had before. I agree that a recall most certainly needs to happen on the 2002 and am so lucky I wasn't on the interstate when it happened.

- , Lincoln, IL, USA

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