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really awful
Crashes / Fires:
6 / 0
Injuries / Deaths:
7 / 0
Average Mileage:
54,912 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Ford Taurus seat belts / air bags problems

seat belts / air bags problem

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2004 Ford Taurus Owner Comments

problem #8

Apr 302015


  • 180,000 miles


On April 30 2015 I was hit head on by 1999 Dodge Dakota I was at a complete stop. The speed limit where 50 mph on that road. The whole front of my car is smashed in from the force of how hard he hit me and my airbags did not go off. My car spun 180. I was facing the way I was coming from. I got a sprained knee and some bumps and bruises.

- Harvard, IL, USA

problem #7

Jan 122015

Taurus 6-cyl

  • 173,000 miles
Other car was approaching head on I swerved to avoid head on collision going 45 mph flew into a residential driveway hit their parked van which spun side ways. My driver's side air bag did not deploy only the passenger side worked.

- Palatine, IL, USA

problem #6

Sep 092014


  • 50,000 miles
The contact owns a 2004 Ford Taurus. The contact stated that the air bags failed to deploy after being involved in a crash. A police report was filed and there was one injury sustained. The specifics of how the crash occurred were not available. The vehicle was destroyed and the manufacturer was not made aware of the failure. The failure mileage was 50,000. The VIN was not available.

- Strawberry Plains, TN, USA

problem #5

Jul 012011

Taurus 6-cyl

  • miles


I was having an issue with a noise coming from my steering column. I took it to byler Ford in louisville ky. Currently I do not have the date. I was told that the clock spring was defective and needs to be replaced. If it was not replaced the airbag may not work or the airbag will go off by itself. I replaced the clock spring at a cost of over $400. The noise has returned. I had a local repair service check to see with was causing the noise. They said the clock spring was defective and would have to be replaced. I returned to the Ford dealership and talked with them about the issue with the clock spring in the 2004 Ford Taurus. They said they are not having a problem with the clock spring and that I would have to pay the $400 to replace it again. I'm currently driving an unsafe car due to the defective clock spring. I should not have to pay the $400 again for a defective safety part.

- Louisville, KY, USA

problem #4

Mar 152013

Taurus 6-cyl

  • 20,500 miles
I took the vehicle to southgate Ford on March 15, 2013, to have them analyze the check engine light which came on during the week. I drive only a few miles per week but didn't want to take a chance with this warning. Southgate Ford turned me away on Friday afternoon to return on Monday, March 18th stating: "they are too busy and the check engine light is of little concern and to return on Monday". within 2 miles of leaving the dealership heading North on fort street, I was unable to bring the 2004 Ford Taurus to a stop at a red light. The Taurus engine raced and roared at over 4,000 rpms and reached speeds between 45 and 50 miles per hour. I tried to brake with one foot and then two feet. The brakes could not bring the Taurus to a stop and it felt like the brakes were pushing back toward me. I swerved to the left to avoid hitting the car in front of me and crossed over the median to southbound fort street. I attempted to reach a parking lot to avoid oncoming traffic as the engine continued to race and roar. The brakes could not control the car. I missed the entrance of the parking lot by a few feet and hit the curb. The impact of hitting the curb threw my body toward the passenger side of the car. The car continued to lunge forward until it hit the brick building in the lot at approximately 47 miles per hour. The air bags never deployed in this head-on collision with a brick building. I have sustained bruising from my left ear down to my knees and mulitple fractures in my right wrist. Please do something to not let this happen to anyone else. How many people have to die to have recall notices issued?

- Southgate, MI, USA

problem #3

Dec 062006


  • miles
I was in a car accident in December of 2006. Another car failed to yield to me on a green light and we collided. The impact of this accident was hard enough to bruise my internal organs yet the air bags did not deploy. I asked the Ford collision center why the air bags did not deploy and 2 staff told me, " you did not hit it right." One of the reasons I leased a Ford Taurus was its safety features and its high safety rating. I did not keep this car and when it was due to be returned, I did not choose another Ford. I went to 5 different dealers and told them what Ford had said about why the air bags were not deployed and not one of them had ever heard of such a comment. I still have not recovered from my injuries in this accident and would like to tell the public not to rely on the safety of airbags in this car if "you have to hit the other car in a certain way." This is a false security for the public to believe in and I will never buy another Ford vehicle.

- Minneapolis, MN, USA

problem #2

Mar 292007

Taurus 4-cyl

  • Automatic transmission
  • 15,800 miles
The contact owns a 2004 Ford Taurus. The failure mileage was 15800, and the current mileage was 16038. While driving 10 mph the vehicle was hit on the driver's side, damaging both driver's side doors. The air bags failed to deploy, and the contact sustained a concussion, neck injuries, and bruises on her left side. At 16,038 miles while sitting at a stop light the contact's vehicle was hit from the rear by a vehicle at 45 mph the contact was knocked out and suffered another head concussion and facial bruises around eyes because her face hit the steering wheel. The vehicle was currently in the repair shop, and the contact did not know why the air bags did not deploy.

- Chicago, IL, USA

problem #1

May 072005

Taurus 6-cyl

  • Automatic transmission
  • miles
I had an after market radio installed in my car. Once I picked up my car I noticied that the air bag light was on. I took the vehicle to ocala Lincoln-Mercury in ocala Florida. The dealer stated that the air bag module went through the radio. The dealer stated that the air bags no longer work. The cost to repair this issue would be about $800 dollars. I called Ford and they told me that they have no control over a design feature. I F I had to replacethe radio even if it does not work I could not do the replacement I would have to find an original radio or live without one. My issue is the stupid design of placing an air bag module in the radio and that I do not have air bags now. Ford told me that since I replaced the radio it is on me.

- Gainesville, FL, USA

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