8.5
pretty badTypical Repair Cost:
$400.00
Average Mileage:
13,200 miles
Total Complaints:
4 complaints
Most common solutions:
- not sure (3 reports)
- recall (1 reports)
windows / windshield problem
This problem may be covered under warranty. Ask your Honda dealer.
Helpful Websites About 2007 Honda Odyssey rear window exploded
2008Nov 02
Odyssey ES V6
- Automatic transmission
- 20,500 miles
My back glass exploded while ordering food in a drive-thru. I was in the middle of ordering a meal, and I heard a loud pop. I turned around a saw my glass still entact but completely shattered. At first I thought maybe someone had threw a rock or something, but when I got out, there were no holes in the glass which I could hear crackling as I was looking at it. Also, there was nobody in the drive-thru behind me and no cars or people walking by. Seriously, out of nowhere it just shattered. I called Honda roadside service to deliver the car to the dealership, so they could fix it there. But when the adviser spoke to me, I felt he treated my complaint as if I was scamming Honda, and he ignored it and just asked if I wanted them to fix it or not. I definitely think it is a defect. The dealership is charging 997 to get it fixed, but my insurance stated they won't pay over 400 bucks unless the dealership gets an additional pricing authorization. So the Honda adviser called the insurance folks to get that authorization and called me back and said he gave them the costs and breakdown. He said my insurance company agreed to pay (though they never gave a dollar amount). I have usaa insurance which uses an affiliate (Safelite) to hand auto-glass claims.So right now, I am waiting for Safelite to listen to the call log, because the insurance rep who spoke with the dealer never wrote up the call, she had with the dealership. So in a nutshell this has been a pain in the butt. And if my insurance company (who I have had for 12 yrs), won't pay all costs minus my deductible, I am switching my home and auto with them. I will be calling Honda customer service and lodging this complaint of the defective glass.
PLEASE PEOPLE, if you have this issue, call them as well, the more complaints will perhaps make Honda evaluate this issue and rectify it. And if you work with Safelite, I guarantee you will have issues with payment if you don't use their vendors.
2008Mar 20
Odyssey EXL V6
- Automatic transmission
- 12,000 miles
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Complaint Photos
Window exploded outward while at a stop light (scared my wife who was driving and two children). Temperature was not a factor. Window had never had any known damage prior to incident. Local dealer denied knowledge of any known issues w/design. Local window replacement team replaced glass. Glass fragments remained inside door; prevented door from opening. Took van to dealer; $93 later door opened. A few days later, could not open door because glass fragments were not entirely removed. Glass repair folks came out and removed glass pieces and refunded $93 charged by car dealer. From the sound of other complaints on the internet, this IS NOT an isolated incident and HONDA should own up to the repairs/long-term fix. usaf157@yahoo.com
2008Mar 18
Odyssey ES
- Automatic transmission
- 20,000 miles
WELL IT IS ME AGAIN. YES MY WINDOW HAS EXPLODED ON MY 2007 HONDA ODYSSEY AGAIN. THIS TIME THE WEATHER CONDITIONS ARE TOTALLY DIFFERENT THAN BEFORE. STILL HONDA DOESN'T WANT TO ADMIT THAT THERE IS A PROBLEM WITH THIS VEHICLE. I AM GETTING QUITE THE RUN AROUND FROM THEM. THEY SAY THAT WHOEVER INSTALLED THE FIRST WINDOW IS RESPONSIBLE FOR IT. HOWEVER THE GLASS COMPANY WILL NOT WARRANTY IT, BECAUSE THEY SAY THAT THERE IS A PROBLEM WITH THE VEHICLE. SO IT LOOKS LIKE I AM EITHER GOING TO HAVE TO PAY FOUR HUNDRED DOLLARS OUT OF MY POCKET AGAIN, OR HIRE A LAWYER.
HAS ANYONE ELSE HAD THIS PROBLEM?
We have partnered with JustAnswer to offer online auto repair help and advice from expert professional automotive technicians. You describe your windows / windshield problem or ask your question and they try to help you figure it out. The fee is typically $9 to $15, but you can offer to pay more for really tough questions. You will usually receive an answer in 10 minutes or less, and you do not have to pay anything unless you accept the answer.
A D V E R T I S E M E N T S
2007Jun 01
Odyssey LX V6
We were at my mothers house visiting..and my sister comes in and says that my back windshield was busted. We looked everywhere for something that may have hit it...no trees, no one outside. Then we noticed that the glass was blown outward...and not inward. Brought it to dealership and they said it may have been the heat. Really?? wow if it can't withstand 78 degree weather ...I think that should be considered faulty.
bsatchell
Sulphur, LA, USA
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