CarComplaints.com Notes: The 2016 Tucson comes with a dual-clutch, 7-speed transmission. But Hyundai forgot to tell you about one key phrase – zero-move. That's right, an alarming number of owners have said their SUV wouldn't accelerate after a stop.
Turns out that's because the transmission's application logic has been stumbling all over itself. Hyundai recalled the issue in September 2016, but it's difficult to say if owners are out-of-the-woods, or if this is just a sign of things to come.
10.0
really awful
Crashes / Fires:
4 / 3
Injuries / Deaths:
0 / 0
Average Mileage:
12,840 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My vehicle is exhibiting issues with power. My car has stop on the hwy and has clanking noise when it gets close to 4000rpm. It's slow to speed up and sometimes stays at 50mph no matter how long my foot is on the accelerator. I've taken it in to get looked and even had a tune up and it's the same issue. In reverse it's fine but going forward that's when you can feel and hear the problems. This is a safety hazard and I don't have $5000 for a new transmission. My mechanic says it's internal issue with the power train. It needs to be recalled!
When starting from a full stop the car hesitates for 3 to 5 seconds before moving; making it unreliable and dangerous to pull out. When driving slowly in traffic or in a parking lot the car becomes very jerky as if running out of gas. This has happened since the day we bought it. Took it into the dealer ship to be checked out they test drove it and checked it out and said it is working the way that it should.we have lost our confidence in this car and feel that this is a safety issue.this is not acceptable,
The car doesnt go when you step on the gas, pulling out in traffic is dangerous. The problem exasturbated when the cars 1st 15 minutes of running. And anytime I go from a complete stop for longer than 30 seconds, there is little momentum, whether I'm turning or going forward. I have to use the 7 speed manual to ensure safety pulling out into cross traffic, the results could be deadly. The car has been brought in several times, but route 60 Hyundai, vero beach is rude! getting a loaner for this recall was horrific the 1st time, and they wouldn't give me a vehicle the 2nd, 3rd or 4th time. #2 the doors and windows, the passenger front door and the passenger rear door, do not open from the inside or out, as well as the passenger window no longer operates, god forbid there is an accident, there is no escape. This vehicle has had 4 recalls, 1 being the transmission issue. This vehicle gets scarier every day, and I am disabled already. I dont want to die in this vehicle.
The contact owns a 2016 Hyundai Tucson. The contact stated that while driving 70 mph, she heard an abnormal popping and grinding sound coming from the engine. The oil light warning light became illuminated on the instrument panel. Despite the vehicle losing power, the contact was able to drive the vehicle to her residence. Due to the failure, the contact had the vehicle towed to an independent mechanic where they diagnosed the vehicle with engine failure. The dealer nor the manufacturer had been notified of the failure. The vehicle had yet to be repaired. The failure mileage was 109,904.
Not long after I got the car I began experiencing issues with acceleration. My car would be very slow to respond when I put my foot on the accelerator, which could have led to numerous collisions (for example, there have been times where I'm turning left and need to go before oncoming traffic reaches me but the car hesitates to move. This hesitation is also often evident when I'm trying to speed up and merge onto the highway). I ended up emailing Hyundai usa in March of 2017 to inform them of my acceleration issues. I was surprised to receive an email and a phone call back, and was hopeful they would provide some answers that would help fix the issue, but in the end, the response I received was basically 'what do you want us to do about it?' I am now experiencing additional problems with the car. After the car has been parked for a little while it will jerk and shudder as I press on the accelerator. It will also do this after accelerating from a complete stop.
- Houston, TX, USA
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The contact owns a 2016 Hyundai tuscon. The contact stated that while attempting to accelerate, the vehicle had experienced jerking and vibration. The failure mainly occurred from a standing start. Additionally, while driving at various speeds, the vehicle would not immediately accelerate when pressing the accelerator pedal. The vehicle was taken to the local dealer (king Hyundai located at 1399 S federal hwy, deerfield beach, fl 33441) who performed a software upgrade but the failures continued to occur. The manufacturer was not notified of the failure. The failure mileage was 1,200.
The driver and back passenger door handles both just jammed one day, the driver window switch shorts out, dash lights will flash on and off randomly, the dealership has already replaced the transmission and the engine has been ticking for months and the dealership says its due to low oil and refused to look into it. Now its to the point of total engine failure.... please help me I havnt even had it for 2 years yet
Our Tucson shifted down as we pulled into an intersection and would not move more than 5 mph. We were nearly struck by a tractor-trailer. This is the third serious incident involving the transmission in this vehicle. We will not drive it until Hyundai replaces the transmission.
This vehicle is equipped with a dual clutch transmission. On several occasions (about twice a month, in various types of driving conditions), when attempting to accelerate from a slow roll or a complete stop, the engine has revved freely and the vehicle did not move forward, despite being in drive. This obviously creates an incredibly unsafe condition, since the loss of propulsion happens entirely without warning and can result in a collision. Hyundai is aware of issues with dual clutch transmissions in 2016 and other model year vehicles, and has issued a tsb to address problematic units (tsb # 19-at-002H). Despite the fact that my vehicle consistently and predictably exhibits symptoms identified in the diagnostic portion of that tsb (judder when coasting from a stop), my local Hyundai dealer has consulted with Hyundai corporate and concluded that the transmission is performing as designed. They were not able to replicate the loss of propulsion that I described. No repair prescribed by the tsb was performed.
The contact owns a 2016 Hyundai Tucson. The contact stated that after coming to a complete stop, the vehicle hesitated to move forward while depressing the accelerator, without warning. The vehicle was previously taken to manly Hyundai (2755 corby ave, santa rosa, ca 95407) where an unknown software update was performed on vehicle however, the failure persisted. The contact linked the failure to NHTSA campaign number: 16V628000 (power train, electrical system). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 5,000. The VIN was unavailable.
Got this car at the dealership in July last year. A few weeks before this happened you would notice a hesitation from the car to move forward when you press the gas pedal whiles driving on the road. The engine began to make loud knocking noises one morning and broke down while driving on the street. Got it towed to a Hyundai service shop and they are talking about making a "goodwill" repair which will end up costing $4800. I have read many complaints noted from the 2016 Tucson owners who experienced the same issues with their cars. This is obviously a manufacturing defect. The vehicle has been recalled before for a Tucson secondary hood latch recall campaign.
My car keeps having issues with acceleration. It struggles to manually shift gears when I try to go to 40 mph. I fear for my safety especially getting into highways since I struggle to keep up with traffic upon entering. I have taken it to the dealer already and problem persists.
The transmission is not changing gears, dragging. The left tail light has gone out like 3 times in 2 years. I see a recall on transmissions on Tucson my year model but when I enter the VIN it says no active recalls not sure what to do?
The contact owns a 2016 Hyundai Tucson. The contact stated that while accelerating from a stop, the vehicle hesitated. The contact stated that there was a temporary hesitation and then the vehicle would lunge forward and then return to operating as intended. Williams Hyundai located at (2845 E saginaw St, lansing, mi 48912 517-484-1341) was contacted and informed of the failure. The contact was informed that the hesitation was normal due to the dual clutch that was installed in the vehicle. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. There was no additional assistance provided. The approximate failure mileage was 35,000.
As I was pulling onto highway from a complete stop, the car paused and revved engine and then kicked into gear and went. This is a safety hazard, as there were other vehicle driving towards me, and the car would not go for a few seconds.
My 2016 Hyundai Tucson eco dct has a dangerous random "shudder/hesitation" safety problem that needs to be resolved. A "shudder / hesitation" randomly occurs at slower speeds. I've brought up my concern each time I have had my vehicle in for regularly scheduled service. I have only 28000 miles on it. The mechanics report that "it didn't occur for them, or show-up on their computer, so they say they can't do anything about it". I've explained each time that it occurs randomly, and mostly at slow speed when slowly coming to a stop, when parking pulling in or out of a space or driveway, at stop signs either slowly stopping, or proceeding forward at a light or intersection, and sometimes when trying to turn into the flow of traffic. I am positive that Hyundai is very aware of what the problem is with the 2016 Tucson eco dct. I recently received a letter from Hyundai referring to a 'proposed class action settlement', but it was expired already ! I mentioned there were over 300 complaints of a similar "shudder / hesitation" on one web site alone! this is a dangerous problem that could result in a rear end or intersection collision because of the "shudder / hesitation" that occurs randomly. I have passenger witnesses as well. There is definately a dangerous safety defect causing a "shudder" in the 2016 Tucson eco dct that needs to be resolved. I was given a Hyundai complaint dept. Number to call, and I reported the problem. The claim administrator seemed quite aware of similar complaints. He gave me a claim number, and said he would call me back Monday, to 'set up another service appointment', and "arrange for a specialist" to be there. I received a call on Wednesday, and was now informed "there was nothing more he could do", and he was "closing out my case number, and suggested I just bring it to the dealer again", and re-file a new claim# !
Hello, I bought a used 2016 Hyundai Tucson eco less then a month ago from autonation that had only 40,000 miles on it. Within 2 weeks of buying the vehicle, the check engine turned on for a P259F trouble code for a turbocharger position sensor that I had got from using autonation's vehicle app. Naturally, I called autonation to have my car fixed, but the engine light had gone off before I brought my in vehicle in for repairs. When I did bring my vehicle in to the dealership, they confirmed that there was a check engine light on from my turbo, but that it had gone off and that the car was functioning normally, and to go to a Hyundai dealership for a special diagnostic if the issue consisted. On the same day of getting my car back, I started noticing engine performance issues, my acceleration would be affected by 1 to 2 seconds where the car would not go, and when it would finally notice the throttle it would jump kick the car. Also the worst of all, it also cut out at one point where it did not want to give any sort of throttle at all, I needed to have my foot all the way down on the pedal to just go 30 mph. During that time I noticed that the engine would be revving high while no speed was being gained, and no check engine lights where going off either. Because of that, I was almost involved in an accident where I could not accelerate out of an intersection when making a turn. What makes me believe this is the turbo electrical problem, is that the way I got my car to accelerate normally is that I parked it and restarted it, after that it started accelerating normally, but at times the acceleration would still be affected.
This issue recur after the first incident that made us go back and forth to the dealership 3yrs ago. Hyundai of seattle should have a full record of this issue. Recently then, our car shows similar issues. The car is slow to accelerate from stop to go. Does not pick up accelerations when you step on the gas. On inclined or climb, engine has a hard time and seems to shake a bit then steady itself after 2 mins as you step in the gas to keep it in motion
The transmittion fail and doing a hits in low velocity other sting is when I take a up hills and stop the SUV, it go back quickly and is very dangerous, because the SUV can, T hold in stand by until star the trip
On Dec 17, 2019 at the intersection of pineville matthews rd and 485 in pineville N.C.at approx 5:00 pm turning lft on to 485 I was nearly T boned at the intersection due the dual clutch transmission not engaging in 1st gear and then lunging forward when it did.this is the third time this has happened since I have owned the vehicle.the SUV now has 40,000 miles on it. I have taken the car to the dealership each time. Were they will not document what I ask them to document and only record an evasive statement of driving concerns.and tell me in the end we did reset the control module but were not able to replicate your concern. The transmission also shutters at times while in gear. Dealership keffer hyundat matthews N.C.
A D V E R T I S E M E N T S
- Mechanicsville, VA, USA