Notes: The 2016 Tucson comes with a dual-clutch, 7-speed transmission. But Hyundai forgot to tell you about one key phrase – zero-move. That's right, an alarming number of owners have said their SUV wouldn't accelerate after a stop.

Turns out that's because the transmission's application logic has been stumbling all over itself. Hyundai recalled the issue in September 2016, but it's difficult to say if owners are out-of-the-woods, or if this is just a sign of things to come.


pretty bad
Typical Repair Cost:
Average Mileage:
11,000 miles
Total Complaints:
53 complaints

Most Common Solutions:

  1. not sure (42 reports)
  2. recall & fix were released on 8/10 by hyundai (5 reports)
  3. aug 10th they have a new software update (4 reports)
  4. legal action! (1 reports)
  5. replaced fuel filters, cleaned tank and lines (1 reports)
2016 Hyundai Tucson transmission problems

transmission problem

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2016 Hyundai Tucson Owner Comments (Page 1 of 3)

problem #53

Feb 012020


  • Automatic transmission
  • 50,000 miles


No acceleration from stop - this issue was supposedly corrected by recall fix. I am the second owner and was able to locate the recall repair history on my vehicle. It had the "correction" for the recall however, I have had this issue happen repeatedly since I purchased the vehicle. I have found that if I allow the car to warm up for 30 seconds to a minute before driving, it usually drives smoother.

- Kaitlin R., Casselberry, FL, US

problem #52

Oct 042016

Tucson Limited 1.6L

  • Automatic transmission
  • 12 miles

I leased this Tucson in September of 2016 new. I complained over and over and got no results - one salesman told me I didn't know how to drive the car. I asked to speak with the general manager of Daytona Hyundai several times he never even showed his face. The parts dept. referred me to a manager of the service department - he told me it was not fixable and I argued that point, but got no where. He gave me a # to call - I tried several times and got nowhere. My lease was up in Sept. 2019. I bought the car so I would get out of all the lease BS and not have to pay all the fees. I love the car and hate the transmission. I have almost been hit several times because the car won't get out of its own way.

- susangetty52sl, Palm Coast, US

problem #51

May 072019

Tucson Limited 1.6t

  • Automatic transmission
  • 29,328 miles

The trans really sucks. There are better trans to use - there's no performance for take-off. I will get rear-ended one day and I will file a lawsuit!

- Robert B., Hatfield, PA, US

problem #50

Jul 152020

Tucson LX 1.6L

  • Automatic transmission
  • 34,871 miles


My daughter could barely accelerate from a stop and the vehicle stopped in the middle of an intersection! She was able to go about 5 mph and get out of the intersection until the car stopped on a part of the road with no shoulder where she was nearly struck by a tractor-trailer. This is the third incident with her 2016 Tucson involving the transmission. All recalls have been performed.

This latest incident happened after we had just picked the car up from Patrick Hyundai of Schaumburg's service dept where it was being serviced for a transmission hesitation and engine check light! I witnessed the incident as I was following her home.


problem #49

Apr 012019

Tucson Sport 1.6L Turbo

  • Automatic transmission
  • 57,000 miles

I purchased my 2016 Tucson new in March 2016, it currently has approximately 58,500 miles on it. I have always taken my car to Key Hyundai Manchester CT for all oil changes and regular maintenance requirements. I never had any problems until recently, in stop and go traffic the car bucks and feels like it will stall, more than it used to several months ago. That I could deal with however, it also became unreliable when I was taking off from a red light, stop sign etc. I would step on the gas and the car would not move forward. I have lost count how many times it has done this since the end of March. The first time I took my car to Key Hyundai they told me they needed to duplicate what I was telling them. After a few hours I got a call and was told they could not duplicate the issue, so they checked for any diagnostic issues found none so to "keep me happy" they did a dual clutch relearn. I took the car home and really noticed very little difference. Then within a couple of weeks it started repeating the hard bucking and again there were a few times that after I stopped to wait for traffic or a green light I would step on the gas and go nowhere no matter how far down I pressed the gas pedal until all of the sudden it would move forward. I brought the car back to Hyundai on May 6, 2019 and for the last 10 days they say they have not been able to duplicate the problem and there is nothing they can do. I am due to pick up my car from them tomorrow and they will have done nothing even though they know I am a loyal customer and have never had a complaint prior to this, and even though they told me there are known issues with this car and what I am describing and that is because when they called Hyundai they were told that they must duplicate the issue or no fix. Shame on you! Why would someone make this up? It’s a safety issue.

The biggest problem here is this car is no longer safe for me to be driving. I am very afraid this failure to go when I step on the gas is going to cause me to be in an accident. I am also very concerned as I transport my 8-year-old grandson several times a week to special doctors so now I need to worry about his safety as well.

It is not my fault that the car won’t “duplicate” the hesitation for the dealer. I have checked with the National Highway Traffic Safety Administration and have found several hundred complaints regarding the exact problem that I am having with my car. There IS a problem that needs repair or if you are unable to fix it this issue, we can use the Federal Law Magnuson-Moss. Again, I do not feel safe in this car any longer. The most disappointing thing is I loved my car this is the first time I kept a car longer than 2 years.

I look forward to your reply and a speedy resolution to this safety issue.

- Donna L., Coventry, CT, US

problem #48

Dec 222018

Tucson Limited 1.6L

  • Automatic transmission
  • 15,185 miles

I have had the 2016 Tucson in to the shop 4 times for this problem in two years. I leased it new December 31, 2016. They reprogrammed the computer each time and it runs like a new car each time, for a few months, and starts over again. The mileage now is only 15,300. This last time the mileage had suddenly dropped to only 17mpg. Even on the highway it stayed under 20mpg. Just before my appointment, it started to get better, but has yet to get over 22mpg even on the highway, They said it's fine and couldn't duplicate it, but each time the problem is fixed. Funny how that happens. I have not altered my driving distance or routes for the past 2 years. I used to get 30mpg on the freeway and always over 24mpg in city as it should. All changed in the last few months. At least the lease has only one more year to go. I had an Elantra before, and it was perfect, just wanted an SUV like everyone else. Dumb move.

- Kyhra H., Seattle, WA, US

problem #47

Dec 312018

Tucson 2.0L L4dohc

  • Automatic transmission
  • 24,500 miles


I have investigated this problem since my car would not run properly on 12/31/2018 and had to be towed to Hyundai of Central Florida on 1/2/2019. Would have had it towed sooner, but this was a holiday so not open.

The service department called me and reported that the issue with my car is bad gas. I immediately called the FL. Dept of Agriculture and filed a complaint against the service station, then drove to the service station where I buy gas and have bought all my gas for years, BJ's Wholesale in Clermont.

They have had no other complaints and the Consumer affairs of Dept of Agriculture tested the gasoline in their tanks and it was fine. I began to suspect there was something else going on so I began to research the symptoms with my car and YES, there are over 40 complaints against the 2016 Hyundai Tucson for failure to accelerate from a stop which is exactly what my car is doing. They said they would replace the fuel tank, the fuel lines, etc and that the cost would be over $1000.

I called Hyundai Customer Care a few days ago and today they still believe that the problem is bad gasoline. Why aren't other consumers filing complaints if the gasoline is bad? The car would run, but would not accelerate.

Update from Apr 18, 2019: Hyundai of Central Florida replaced everything that had anything to do with gasoline and the failure of the Tucson to run. The car has been great since the repairs. Thanks to the service department at Central Florida Hyundai. Not sure about all the other complaints about lack of acceleration. This has not happened since the repairs.

Update from Aug 8, 2020: We have turned the car in at lease end. It never had any more problems after all the new parts were installed.

- Dusty S., Clermont, FL, US

problem #46

May 292018

Tucson 1.6L

  • Automatic transmission
  • 26,600 miles

I purchased my 2016 Hyundai Tuscon Eco AWD vehicle in November 2016. At first, the car drove well with little noticeable issues. In Mid 2017, I went to my local Hyundai dealership to report the issues i was experiencing. Quick diagnostic was completed and the tests were inconclusive. I am currently experiencing jolts when I accelerate, as well as hesitation when I'm accelerating.

I am SO DISAPPOINTED IN MY PURCHASE OF THIS VEHICLE! I could have never imagined in a million years that i would be driving a brand new vehicle that performs in this manner. I would have never purchased a vehicle that performs in the manner that my 2016 performs. I am embarrassed to have anyone either sit in my car as a passenger or drive my vehicle as it raises alarming concerns about the overall safety of the vehicle. I really wish that Hyundai would address this concern with integrity as I am paying hundreds of dollars a month in car payments for a less then sub-par vehicle.

I love the size and body of the vehicle and when the car is in motion, it drives well, but the stop and go nonsensical motions, jolts, hesitations are truly unsafe. My transmission light came on and then went off right after. It takes everything within me not to drive this vehicle into a ditch (That's a joke, I'm not suicidal). But I just want to voice my concerns and begin a paper trail of my visits to the dealership so that I can pursue legal action against Hyundai if needed.

P.S. There is nothing more regretful then hearing your own father tell you that Hyundai is trash and I should've purchased a Toyota instead, just for him to be right at the end. Just heartbreaking.

Update from Dec 19, 2018: On November 15th 2018, while travelling in a snow storm in NYC, my engine caught on fire. I had approximately 34,500 miles on my vehicle. I no longer have a car. I just want to thank POS Hyundai for selling a defective vehicle exactly two years ago and i hope i get every dollar and cent that is owed to me. I will be pursing legal action against Hyundai Motor Financial USA.

- Nat E., Rosedale, NY, US

problem #45

Mar 262018

Tucson ES 1.6L

  • Automatic transmission
  • 23,000 miles

A car that hesitates is a very dangerous car. An accident waiting to happen. I do not feel safe at all with this car and Hyundai should be held responsible for either a fix-which they do not have or buy back car for what I paid for it two years ago. I purchased the car based on all the safety features it offered and now I have a car that hesitates and shudders almost all the time upon accelerating from a stop. This has occurred since I purchased the car.

- Rob A., Port Washington, US

problem #44

Mar 082018

Tucson Limited 2.0L T

  • Automatic transmission
  • 23,000 miles

Acceleration not good from a stop. Takes time to accelerate.

- Edwin G., Coral Springs, US

problem #43

Aug 192016

Tucson ES

  • Automatic transmission
  • 8,251 miles



- sprowls, Claysville, US

problem #42

Dec 152016

Tucson Sport 1.6L Turbo

  • Automatic transmission
  • 12,000 miles

I have had my Tucson for 1 year. I have the same complaints that many others have about the transmission. I have had it in Gettel Hyundai several times for this issue, the last issue 2 weeks ago, I went to back out of parking space, the car would not move, so I turned it off then back on, it jerked in reverse, I then put it in drive it stalled and shuddered for for several feet until it lurched forward and then seemed sluggish for several miles. I has had recalls and service recalls a few times, nothing has cured this 100%, sometimes it feels great but most of the time I feel like I'm driving an old standard shift truck. I have been told this tranny is supposed to shift like a stick, I've driven many stick shifts, none ever felt like this. I have tried driving in all the modes as well as the manual option, still feels like crap. So today the dealership said that it maybe getting too hot because of the weather, I live in Florida, this makes no sense. A rep from dealership say they are doing a cold reset of the transmission, brought it back after an hour, it stalled at a red light, so I accused them of doing nothing, all they said is that it was running like new, not really sure what that means by reset. I'm really stressed out over this, I am considering lemon law if Hyundai doesn't give me an option, like trading in in for another vehicle, although I don't think I want another Hyundai and I have owned 4 of them. Any suggestions for other users would be appreciated. Thank you

- enm3866, Sarasota, US

problem #41

Aug 282017

Tucson Limited 1.6t

  • CVT transmission
  • 6,000 miles

This the third time this has happened. But it also was the worst event of the three.

The previous two events were brief, meaning the car hesitated only a few seconds., then launched forward and began to move.

This time it was a full thirty seconds before the car engaged and moved. And only after I placed the car in park and then drive several times.

This is a serious safety issue.

- Sal C., Myrtle Beach, US

problem #40

Apr 282017

Tucson Limited

  • Automatic transmission
  • 17,000 miles

The 2016 Hyundai Tucson after the transmission recall, continues to have intermittent no acceleration from a stop / rolling stop. RPMs will increase but it will be 3-5 seconds before the transmission engages when the issue does occur. The car then jolts forwards because of the high RPMs. I have had multiple near misses due to this. This problem has the potential to be life threatening and is completely unsafe.

- Erik C., Maineville, US

problem #39

Jun 202016

Tucson GLS 2.0L

  • Automatic transmission
  • 19,884 miles

I bought my Hyundai Tuscon in September of 2015, I drove it whole fall and winter no problem. Summer came and I had it in service for Oil change and got the car back. I stopped on a traffic light and light turned green stepped on gas and car would not move, barely moving at all. I was like what is going on, so I ignored it, but then it happened again.

I thought that technicians screwed up something while changing oil or something, so I took it to service and of course they couldn't replicate the issue. It is very dangerous to drive. I have 3 small kids riding in the car with me. It happened all summer along. I took it to service again they replaced the air sensor thinking that will fix it but nothing same issue. I've asked if there was a recall for my car they said no. They keep telling me it's something with the DCT transmission that it how it works is the issue.

By the time we kept going back and forth winter comes again and the car drives as it should. NO ISSUES, Summer of 2017 comes and here we go again same issue. It only happens when the outside temperature is above 24 degrees Celsius. I mentioned this to the dealer and no fix yet. I went to the dealer and i made them take the car and have them drive it for a week and the only thing that happened to them was a revving a little higher. So they sent data to Hyundai HQ and they told them to replace the inhibitor switch.

I got the car back and the issue is still there. I have a thing called CO-Pilot plugged in my car right now which I push a button to record every time this happens so they can investigate the issue. I will report back on one happens later. Only I know that this is a very serious issue but nobody is taking it seriously. All technical advisors behave like I told them a minor issue such as that window will not open and not something that could endanger my family.

They keep telling me how they only have this issue with 1.6L vehicles.

I hope HQ take this seriously and fix this once and for all.

- Dusan K., Mississauga, ON, Canada

problem #38

Nov 162016

Tucson 1.6L

  • Automatic transmission
  • 8,000 miles

This vehicle has been to the dealer five times for same problem. The dealer checks the codes and states vehicle is ok. Still same problem. Called Hyundai and received a case number. I received a callback from Erin' who stated my two options were to take it back to the dealer or lodge a complaint with the Better Business Bureau.

I have another appointment with the dealer scheduled. This will be my sixth. I feel like a ping pong ball being passed back and forth between the dealer and Hyundai.

I agree with all other complainants that this vehicle is unsafe to drive.

I don't think anyone else cares about my safety. I would stop payment to Hyundai if it wouldn't affect my credit

- Cheryl T., Johnston, US

problem #37

Jul 032017

Tucson Limited 1.6L Turbo

  • Automatic transmission
  • 16,900 miles

This vehicle has had this problem since I bought it. There is a hesitation when the transmission is searching for a gear which is annoying but this problem is WORSE! When I press the accelerator and the engine revs but only creeps forward slowly into traffic, this is downright scary! I have had the recall performed on the transmission and the update for that recall. When it didn't fix the problem, I took it back to the dealer and they told me that this is a problem they are aware of in the Tuscon but there is nothing more that can be done to fix the problem. Come on Hyundai, I suppose it's going to take a driver being killed in order for you to FIX THIS DANGEROUS PROBLEM!

- Beth B., Laconia, NH, US

problem #36

Jun 012016

Tucson Limited 1.6t

  • Automatic transmission
  • 2,349 miles

I came to a stop at a red light and then the light turned green. I tried to proceed forward and make a left turn in busy rush hour with many vehicles moving forward in back of me, expecting me to continue to drive forward. My car shuddered, hesitated and died. I was so worried because there were cars in back of me trying to make the light. I couldn't believe this was happening to a car with just over 2,000 miles on it. I called Hyundai road side assistance while trying not to get slammed into. By the way that service is the worst, after 1.5 hours I called them back and told me it would be another 113 minutes. I finally called my own tow truck and now in a battle to get reimbursed.

Once the car got to the dealership I was told the next day that it was JUST the car's computer TRYING to learn my driving habits. What? Something called adaptive transmission. So, the transmission was trying to see what it was like to drive forward when the light turns green??? Not a good answer!! I then called a specialist out of state in MD and he told me that the Hyundai 2016 now has the transmission that Volvo had to get rid of. It basically puts your car into neutral when you come to a long stop TO SAVE ON GAS! Incidentally I would rather pay for the gas and have a car to drive, thank you!

Yesterday when I was driving and came to the same red light that I stopped at on 6/1/2016 where I had the mechanical failure my car once again shuddered and almost died on me when the light turned green and made an attempt to go forward and turn left. How uncanny is that?

I just left a message for the service manager. Very upset and frustrated with a car that has 3000K miles

I am really worried and concerned to drive my car for fear of causing harm to myself or others on the road.

- 4donna, Brentwood, TN, US

problem #35

Jul 082016

Tucson Limited 1.6L Turbo

  • Automatic transmission
  • 2,600 miles

On May 14 my wife and I picked up our brand new Hyundai Tuscan Limited. It has all the toys. Love the car!! However, on July 8 my wife called me crying that there was something wrong with her car! She was at a stop light, second in line. The light changed and the car would not move forward. We had it towed to the dealer. They gave us a loaner and kept our car. At this time the service advisor said he'd never heard of this issue. He called the next day to say that they had not found a problem, but had seen a service advisory for a TCM "re-learn" for the transmission. Car worked fine for 3 days. On July 14, I was driving to the dealership to pick up our new registration and it did it to me. I was expecting this possibility since I had found and read 58 complaints on this site. I cycled from drive to park a few times and the car did start to slowly move forward. I then slapped it into the manual shift mode and it worked fine. I drove several miles to the dealership shifting in manual mode and can say that there is no mechanical issue with the transmission, because it lugged when I didn't shift soon enough, and responded correctly to downshifts. The dealer still has the car. The service tech was able to experience it malfunction during a short test drive. They say Hyundai doesn't know how to fix this issue, though it doesn't effect every Tuscon. It seems to be a result of an electronic/software update that has been done to some of the Tuscans, although I don't know why. This is a major safety issue. I love the car, but I want them to replace it with a Santa Fe Sport with all of the same toys. I have not heard anything from Hyundai, even though I have a Case #.

- Ralph D., Bear, DE, US

problem #34

Jul 082016

Tucson Limited 1.6L Turbo

  • Automatic transmission
  • 8,500 miles

I purchased my 2016 Hyundai Tuscon AWD Limited 1.6L Turbo back in February 2016 from Phillipsburg Easton Hyundai in Phillipsburg, NJ and in the 5+ months that I have owned it, I have had about 4-5 issues with the transmission or transmission clutch module. The first time I had an issue was when my car started to feel like the engine was "jumping" coming off of a traffic light and resulting in my engine over heating with less than 4000 miles. This issue was resolved by having the transmission clutch module reset after having the car towed there via Hyundai Roadside Assistance.

The second time I had an issue with the car was when my car told me the engine was overheating towards the end of my trip down to Camden, NJ for a concert while sitting in stop and go traffic to get to the parking lot for the venue.

The third issue happened while driving in the pouring rain one night. Coming off a traffic light, my car WOULD NOT move while pressing the gas pedal. I took my foot off the gas pedal and stepped on the brake for a few seconds and tried the gas pedal again, but the car would still NOT move. Once I placed the car into PARK for a few seconds and back into drive, the car drove perfectly fine for the rest of my trip home.

The fourth issue happened again coming after driving in a hard rain storm. Coming off a traffic light, my car WOULD NOT move while stepping on the gas. This time I immediately placed the car back into PARK and back into drive and then the car drove fine for the rest of my trip to the Poconos.

I am starting to really fear driving my car in wet weather because of the consistency of the issues with the car not accelerating off of a stop at a traffic light or even stop sign. I have less than 10,000 miles on the car and have been to the dealership to look at the issue, but have been told that they could not replicate any of the issues and found nothing wrong with the transmission. I wish Hyundai would have a recall on the transmission or transmission control module, so that I can enjoy driving my Tucson again without having the fear of having transmission problems at any given time on the road.

- Kyle S., Flemington, NJ, US

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