Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety. Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints


really awful
Crashes / Fires:
6 / 3
Injuries / Deaths:
5 / 0
Average Mileage:
14,596 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Jeep Cherokee drivetrain problems

drivetrain problem

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2014 Jeep Cherokee Owner Comments (Page 11 of 30)

« Read the previous 20 complaints

problem #388

Mar 262016


  • 29,400 miles


While driving my Jeep in speeds 5 mph to 20 mph, the transmission shifts hard and lunges, there are delays in engagement causing my car to hesitate when I press the accelerator, then suddenly it engages and lunges. It is dangerous pulling out into traffic. This has been a problem from about 5,000 miles on the vehicle. Each time I bring it to the Jeep service department, they say they did an update to the software, but I continue to have problems. Jeep service department technicians tell me that Chrysler is aware of this issue and my Jeep is defective. However, they also say there is no way to fix it. I filed a complaint with Chrysler complaint department and nothing happened. They told me that there is no record of my Jeep having transmission problems and they are unaware that this is a known issue. I was told not to bring my Jeep into the service department anymore for transmission problems. When I purchased my vehicle, I paid for a lifetime warranty, but the transmission problem is now excluded. My local Jeep dealership omitted information from my service records to show that my Jeep has no transmission issues, and Chrysler complaint department is backing them up on it.

- Sparks, NV, USA

problem #387

Apr 042016


  • 70,000 miles
Bought this at steve jones Jeep in owensboro ky in may of 2014. I took it back to them 4 times complaining about transmission shifting erratically. This is a similar complaint that I have read over and over about on this site and other forums. Jeeps response is to do an other software download. They did 2-3 software reloads but said it was running normal and there was nothing they could do. I have learned to deal with it for last 1.5 years. It has days where it shifts really rough other days it is great. My friends joke with me whether my car is having a good or bad day, seriously! sounds funny but it has been really aggravating. Every once in a while it stalls when coming to a stop at stop signs/lights, or when taking off. To restart have to remove key and then it usually restarts fine. This morning it seemed to be running fine, I pulled out of subdivision and it stalled in middle of road. I tried restarting and it wouldn't, could hear fuel pump up and engine turned over then starter disengaged. During this I was nearly hit by a on coming car. I push if to side of road. After 8th or 9th try it finally started. It had a red warning "service transmission" and engine light on. It stalled several more times after putting in gear. It felt like it was stuck in 3rd gear. I shut it off for 10 minutes then restarted it and warnings were gone and it drove normal to work. Coming home it also stalled once while leaving work. Today was the first time this has happened that it nearly caused a major accident. I really fear this problem will end up in my death, I will end up killed in an accident because of a software glitch. I made another appointment foe this Saturday at dealer but I already know what the out come will be. They will reload the software and there will be no change. I can not afford to buy another vehicle but after this morning I feel I have to do something.

- Spanish Fort, AL, USA

problem #386

Apr 012016


  • 30,000 miles
The contact owns a 2014 Jeep Cherokee. The contact noticed a burning odor under the hood and, within seconds, the engine caught fire. There were no injuries. The fire department extinguished the fire and stated that it initiated at the transmission area. The vehicle was towed for further inspection. The manufacturer was notified. The failure mileage was 30,000...updated 05/17/16

- Macclenny, FL, USA

problem #385

Mar 142016


  • 14,000 miles


I got a service parking brake message on the screen, the Jeep just stopped moving, engine still runs but will not shift gears. Once in heavy traffic! I turned the engine off and back on, I got a service transmission message. I put the Jeep in gear and it moved only have a loud jerk. It was towed to the dealer. They kept the car 2 days and called to tell me it was fixed. I picked it up and drove it one day, the next morning the exact same problem happened. I turned the engine off and back on and slowly drove it to the dealer. This time it stayed in the dealer's shop for 5 days. This vehicle is very unsafe. When the error message flashes on the screen the Jeep does not move, it does not coast to a stop so you can pull out of traffic, it stops dead right there. It doesn't matter if you are driving 5 mph or 70 mph, it does not move after getting the message. I feel very unsafe driving this vehicle now.

- Port Saint Lucie, FL, USA

problem #384

Apr 152014


  • 1,200 miles
Very harsh gear engagement while vehicle is in motion. Significant lag before downshift, followed by a harsh gear engagement and the loss of control when vehicle finally accelerates at a high rate. Whole car shakes violently with 1-2 and 2-3 shift. Transmission holds gear while on slight inclines with moderate throttle.

- Brookhaven, PA, USA

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problem #383

Mar 252016


  • 30,000 miles
My Jeep was traveling at 55 mph on a state road when it lost power and had to be steared/coast to the side of the road. Had we been on an interstate this would have caused an accident, injury or death. The dealer claims nothing is wrong with the car and ready to release it to me today 3/29/16 to continue driving as a safe vehicle. In addition, the entire dashboard electronics had to be replaced at 8800 miles, the wiper blades fail, stall, or go off the side frame off the windshield during use causing hazardous driving conditions and reduced visibility, , the key remote fails (not due to dead battery), the bluetooth reliability is intermittent which nulls the hands-free option for phone use while driving, the front and rear defrost did not work causing reduced visibility while driving in early morning hours and was repaired or replaced at 8800 miles, a rotational squeal was reported at 8800 miles and dealer claimed they could not duplicate. 5 months later, the noise continued. After I wrote them directions and sat with them, they replaced a faulty water pump on 4/21/15. The heat deflector shield and the resonator was replaced on 5/21. The car was towed to the dealer after the recent transmission failure. I will not drive the car again and risk the safety of my family or others.

- Hillsborough, NC, USA

problem #382

Mar 282016


  • 30,000 miles


Jeep only has 31,000 miles and we have already had it back to the dealership several time to get the service transmission problem fix only to take it back a month later for the same problems of just sticking in a gear or not going into any gear at all and hard shifting.

- Danese, WV, USA

problem #381

Mar 242016


  • 32,000 miles
Transmission shifting is erratic and rough. Flat spots in acceleration. Occasionally transmission has jumped to neutral. Had transmission firmware reflashed per manufacturer service bulletins. Dealer says nothing else they can do at this point.

- Shawnee, KS, USA

problem #380

Mar 222016

Cherokee 4WD 6-cyl

  • 22,020 miles
My Jeep Cherokee 2014 has 21181 mileage and the check engine light came on.I notice that the car was shifting into gear hard and at times would not accelerate when getting on the freeway. So my husband took it to get the oil changed at the dealership where we bought the Jeep and they said everything looked good. Well when my husband left all the dummy lights came on he turned right around and went back to the dealership, the service manager came out and said the tech put the wrong oil filter on and that they would have to redo the oil change. On a month later the check engine light comes on so we call the dealership and ask if maybe them putting the wrong filter on that I would cause the check engine light to come on.the service manager said no that we would have to take it to Jeep. It is still under warranty because it is under the mileage.but I looked on the complaint forum and seen many people having the same problem some having a hard time getting Chrysler to help them. And almost all of them having the transmission replaced. I find that to be very disturbing considering I have only had the car for 8 months. I feel that the car should be replaced this is a dangerous situation that could cost lives. Thank you.Tacoma

- Tacoma, WA, USA

problem #379

Nov 012014


  • miles
The contact owns a 2014 Jeep Cherokee. The contact stated that while attempting to accelerate from a stop, the accelerator pedal was depressed but the vehicle failed to accelerate. In addition, the vehicle jerked. The vehicle was taken to multiple dealers. The contact was unsure about what part needed to be replaced; however, the vehicle was repaired. The failure persisted. The vehicle was taken to another dealer where it was diagnosed that there was a failure with the transmission programming. The dealer stated that there was no remedy for the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

- Linn, MO, USA

problem #378

Sep 012014


  • 0 miles


Vehicle surges ahead when stopped, or hesitates on acceloration and sometimes slips out of gear when accelorating. These problems have happened since I purchased the car and so far there have been 3 software upgrades that aren't helping

- Syracuse, NY, USA

problem #377

Mar 072016


  • 1 miles
The electronic transmission lever feels like it is in the parking mode but is has been a false assumption and may be in the reverse or neutral gear. It has happened in city street and the vehicle has rolled being that it was in neutral gear and not in the parking mode.

- Cooper City, FL, USA

problem #376

Mar 162016


  • 100 miles
My transmission has 9 gears and can be used in the automatic or manual modes. When in the manual mode and when shifting from 5th to 4th gear the car free wheels or acts as though it is in neutral and gains speed going down hill. This occurs continually. This does not happen in any other gear. When down shifting, the rpms go up and the speed slows down except for 5th to 4th gear. I brought this up to the local Jeep dealer and they said that this is normal and will not fix it. I brought this to the attention of the local dealer twice. They also said that all Cherokee are this way. They even tested another Cherokee from the lot and it did the same thing. In addition, they said the Chrysler 200 models do this also.

- Reno, NV, USA

problem #375

Sep 012014


  • 15,000 miles
My car will shift hard in reverse, sometimes into drive, and also from 1st gear into 2nd gear. Also, when turning, and trying to accelerate, I notice the car feels like it is in slow motion and does not accelerate, even if I am stepping hard on the pedal. I have also noticed that the car will not shift into higher gears when climbing in elevation. Many times I have been driving up in elevation, and will be stuck in 4th gear unable to shift to a higher gear. The problem all seems to revolve around this new 9 speed transmission. I have taken to the dealership, and they have checked the computer to find nothing. I am updated on all of my recalls. I was told next time, "I should buy a V6" by the dealership.

- Glendale, AZ, USA

problem #374

Mar 022016


  • 26,000 miles
Car shuts down, coast to stop. Dash light all flash. Message service transmission. Put in park restart car. This is the third time in 3 weeks it has been back to dealer. The last time they replaced tcm. Last time 3/15/16 26000 miles on vehicle shuts down in 65 mph traffic causes chaos with vehicles behind you. The first time this happened was after a recall to reprogram transmission.

- Deltona, FL, USA

problem #373

Jul 152015


  • 9,682 miles
A list of the current life threatening and non life threatening conditions I have encountered with my Jeep Cherokee trailhawk. The most serious being a persistent problem in relation to the transmission shifting and accelerating causing the car to jerk and in some cases whiplash. As an electrical engineer I have seen the electronic repairs made to the vehicle and yet there is still persistent mechanical problems with this transmission. I have encountered lint mode were the car will not move from gears 1, 2, or 3 on 65mph highway which I believe has caused irreversible damage to the car. The issue occurred in July on route 202 in a cattle shoot created by summer time road work I had to continue to drive the vehicle nearly 2 miles until I was able to pull over and asses the issue. Below is a list of current and past problems: -transmission stopped on a 65mph highway (new software loaded still a problem) -shifter locked in drive couldn't shift to neutral took 4 hours to shut car off at dealership (entire shifter replaced) - navigation (replaced two times, on my third nav system) - window motor mechanism (replaced) - moonroof shade and assembly (being replaced this week) -faulty wiring of cigarette lighter causing fuse to blow due to electrical short (rewired and fuse replaced) -speaker (replaced) -waterproofing trim falling off (replaced) -rattling from bolts for seat-belts (attempted fix didn't work) -O2 sensor causing multiple engine starts (replaced) -front seat uneven (replaced) -recalls ranging from hacking to electrical shorts that have been noted to cause a serious electrical fire

- Malvern, PA, USA

problem #372

Oct 012015


  • 3,000 miles
Jeep has loss of power between 0-5 mph; 25-35 mph and 55-65 mph. After more than 3 dealership visits and flash module and software updates the vehicle has gotten progressively worse with loss of power and now uneven shifting including jerking when shifting. If you press the gas pedal down there is a delay before the vehicle goes. I have had these issues from the get go 3K miles and now have 8.5K on it with no fixes or end in sight. Fca has had little to no communication with me up to this point and am still waiting on a call back from them.

- El Paso, TX, USA

problem #371

Feb 062016


  • 24,000 miles
Transmission shifting issues at low speed. Hard shifting from reverse to drive. Hard shifting from park to any other gear. Recent "clunking" in transmission when shifting with several ip lights on. This will happen from time to time. Dealer supports sw re-flash, but at this time no effect.

- York, SC, USA

problem #370

Feb 292016


  • 39,878 miles
While driving engine shut off without warning, speed goes to 0mph, low battery warning pop up and want me to shift to P and desired gear. Turned it off and on nothing happens. Try it few times and nothing. Waited for 3-5 min turned it on, and it runs normal with engine light on. After about 100ft it stall again. Try the process before and it goes normal again. Car stalled twice a day. First stall happened few days ago. Vehicle was in motion on a city street.

- Carolina, PR, USA

problem #369

Feb 232016


  • 66,000 miles
The contact owns a 2014 Jeep Cherokee. While accelerating from a complete stop, the transmission exhibited extreme hesitation and jerked forward. The vehicle stalled without warning. There were multiple attempts before the vehicle restarted. The failure recurred numerous times. The dealer replaced the transmission and the failure recurred the same day. The failure became progressively worse. The vehicle was not repaired a second time. The manufacturer was not notified of the failure. The approximate failure mileage was 66,000.

- Winnsboro, TX, USA

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