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2014 Jeep Cherokee (Page 1 of 6)
This problem may be covered under warranty. Ask your Jeep dealer.
CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
- Typical Repair Cost:
- No data
- Average Mileage:
- 17,200 miles
- Total Complaints:
- 118 complaints
Most Common Solutions:
- not sure (47 reports)
- software upgrade (25 reports)
- no solution (24 reports)
- replace transmission (14 reports)
- transmission replaced (4 reports)
- fixed by recall (2 reports)
- No one has added a helpful site for this 2014 Cherokee problem yet. Be the first!
A D V E R T I S E M E N T S
My husband and I purchased a used 2014 Jeep Cherokee Limited 4 cylinder for our daughter in 2017. We noticed early on that it had shifting problems with its gears. It would sort of jerk and lunge forward at times. We purchased the vehicle from a Carmax in North Carolina. We also purchased the MaxCare extended warranty, good for 60 months and 100,000 miles. The car had 38,000 miles when we purchased it. We had it a few weeks before returning it to Carmax complaining about the jerking. Carmax said they tried a few things, but ultimately said it couldn't be fixed; that it was just a "Jeep thing". And advised us to take it to a Jeep dealer if our problems persisted. I didn't know what these comments would mean till later when I started researching the problem, and that is the fact that all these technicians and mechanics KNOW the 2014 transmission is garbage, but because Jeep won't own it and replace it, there really isn't any recourse, especially for used car owners. Jeep should be ashamed. And I feel like an awful parent for purchasing this unsafe vehicle for my teenage daughter.
Adding to the above, I'd like to point out that to add a complaint here you are asked "when did the problem occur." Well, the problem is an every day occurrence with our car. EVERY DAY. The date I entered is merely the day we decided to take it to a dealer and complain and pay the $200 deductible for our extended warranty we purchased. So it costs money to complain and ask for help, but we returned to the dealer in August of 2019, they reprogrammed the power train module, and for the first time ever, I had someone actually tell me this was a specific problem to 2014 Jeep Cherokees. I was relieved to find out I wasn't crazy and that other people had the same problem, but annoyed once I started googling the problem and reading all about the issue. Jeep is being ridiculous to believe a software update is going to fix the problem. The vehicle needs a new transmission. The jerking is awful and unsafe.
Why can't Jeep be forced to deal with this problem?
- Jeff S., Holly Springs, US