Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints

10.0

really awful
Crashes / Fires:
6 / 3
Injuries / Deaths:
5 / 0
Average Mileage:
14,596 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Jeep Cherokee drivetrain problems

drivetrain problem

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2014 Jeep Cherokee Owner Comments (Page 10 of 30)

« Read the previous 20 complaints

problem #408

May 042016

Cherokee

  • 21,000 miles

A D V E R T I S E M E N T S

After only 21000 miles and regular maintenance at the dealership, my check engine light came on. The dealer would not book me a service appointment any sooner than one week out. Two days after the check engine light illuminated, as I was driving on a city street to work, a "service transmission" warning appeared and the vehicle immediately became unresponsive. Even switching to tiptronic and no matter how much the gas pedal was depressed, I was not able to accelerate nor have the engine RPM move beyond 1000 RPM. I was lucky that I chose not to take the highway to work or I would have been rear-ended with the car slowing down so much.

- Tigard, OR, USA

problem #407

Apr 222016

Cherokee

  • 3,900 miles
There is a vibrating sound coming from the center of the steering wheel. You can feel it when touching the center of the steering wheel. The vehicle is in motion when this happens have taken it in 4 times to be repaired it still is doing the same thing. The transmission stopped and would not go after turning the engine off and restarting it it would go but lights still on. Had it towed to dealer.

- Houston, TX, USA

problem #406

Apr 282016

Cherokee

  • 32,000 miles
Takata recall while in motion the Jeep makes a strong jerk when accelerating from 1st to 2nd gear. It is very rough to drive.

- Memphis, TN, USA

problem #405

Apr 282016

Cherokee

  • 18,000 miles

A D V E R T I S E M E N T S

Car lost power in motion on a highway. The car did not respond to stepping on the gas. Had to stop the car in the shoulder of a ramp and wait for tow truck. When changing from park to drive gears, the car made a clicking noise, but did not respond. This is actually the second time it happens - first time the official Jeep service said they could not find the issue and felt confident in releasing the car.

- Baltimore, MD, USA

problem #404

Apr 222016

Cherokee

  • 18,955 miles
The transmission in my 2014 Jeep Cherokee will slip into neutral at slow speeds, will not downshift when passing a vehicle but instead bogs down and loses acceleration, many times it will start in the wrong gear not downshifting all the way to first when slowing to near stop and accelerating up again. Transmission is jerky between shifts on highway as well as accelerating from a stopped position. When shifting gears the automatic transmission just kind of drags from one gear the the next in a long drawn fashion instead of shifting crisply like it should. I have had a couple close calls at intersections with the car slipping out of gear as I am entering traffic. Also had a near miss yesterday changing lanes to pass a semi truck when my Cherokee just bogged down in front of it instead of having a smooth acceleration to pass him. At the last instant the car finally grabbed the gear it was hunting for and I was able to clear the near miss. I have been to Jeep service where they have admitted to knowing of all these issues and are at a loss to find a fix. They have used flash updates three times without success. After my last visit for the latest update which they practically guaranteed would fix my issue...I was contacted by service and told my software was not compatible with their update and that they now want to put in a new transmission. I have been involved with Chrysler diamond service for months asking them to replace the car or arrange to give me a fair trade on the car thinking they would take some responsibility and they have denied my request. I actually bought two Cherokee in 2014..the first one showed these transmission issues, so I traded it for another one absorbing a loss with hopes that a different Cherokee would get me out from under the problems, but sure enough the second one has the same issues so I lost all that trade value for nothing.

- Yorkville, IL, USA

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problem #403

Oct 252015

Cherokee

  • miles
While driving the car will shift into neutral, shifts extremely hard between 3rd and 4th gears, when coasting down a hill if you apply the brakes the rim rev up to 4,000-5,000 and will not stop unless you press on the gas or shift into neutral.

- Dahlonega, GA, USA

problem #402

Feb 012016

Cherokee

  • 30,000 miles

A D V E R T I S E M E N T S

Transmission shifts poorly. When starting may not start moving when gas pedal pushed. Makes you very nervous on starting at a stop to merge into traffic as it does not move at first. Sometimes after a stop it has not shifted down to first so when you start the transmission shifts hard into first and spins wheels. Shifts hard between second and third and second and first.

- Pueblo, CO, USA

problem #401

Apr 282016

Cherokee

  • 65,556 miles
Transmission disengages while driving. Display on dashboard say put car in "P" and restart vehicle. After doing what the display states, it goes into drive forcefully and makes a load bang. The engine light comes on along the traction control light. After letting the vehicle sit over night and doesn't occur again for about another 10-15 K miles later. This issue created an unsafe condition. All the times this occurred I almost was rear ended, couldn't make turn to a safe pull off area and happened on a on-ramp entering a highway.

- Lehighton, PA, USA

problem #400

Apr 262016

Cherokee

  • 51,000 miles
I keep having hard shifts that jolts my car forward while braking and accelerating. When it does this it make a loud noise and pushes the car forward a little. I have been having this problem for over a year even after I have taken it to the dealer for recalls on the transmission.

- Philadelphia, PA, USA

problem #399

Mar 012016

Cherokee

  • 15,000 miles
When you accelerate from a full stop or partial stop going down a hill, the vehicle's transmission delays switching from neutral to first gear while you have the gas pedal depressed, resulting in the engine revving up before engaging the gear. So you are stopped, press the gas, the engine revs, you roll out into the intersection since the car isn't in gear, and then it pops into gear suddenly, and lurches you forward. It is dangerous as you do not have the expected response from the vehicle and could find yourself in danger if you don't account for the delay when pulling out in traffic. I have taken the vehicle in 3 times to be repaired and have been told the vehicle is operating as intended. The manufacture is aware of the problem, as are the mechanics, but they do not have a fix for the issue so claim the vehicle is operating as normal. After online research, I discovered many people who own this vehicle have the exact same issue.

- Truckee, CA, USA

problem #398

Jul 232014

Cherokee

  • 7,031 miles

A D V E R T I S E M E N T S

Vehicle has had shifting problems since shortly after purchasing. It will shift hard at low speeds with normal driving, when accelerating will rev up to high RPM before shitting at high resulting in hard shift. The issue has made it difficult to accelerate onto the freeway in a safe manner. Had have vehicle at dealer four times with multiple software updates and vehicle is still not functioning at what would be normal shifting for a normal automatic transmission.

- Escondido, CA, USA

problem #397

Apr 032016

Cherokee

  • 22,000 miles
I'm a us diplomat working in la paz, bolivia. I purchased my 2014 Jeep Cherokee, March 2015 in Florida prior to departing for bolivia. I've had the vehicle for one year and currently has approximately 22,000 miles. On April 3, 2016 my Jeep Cherokee lost power and failed to respond to any of the driving commands such as reverse or drive. Luckily I was still in my driveway when this happened. During the safety incident, the transmission service message come on to include the other service indicators I.e. check engine light. I took the Jeep to a local mechanic as la paz, bolivia does not have a certified Jeep dealership with a service department. The mechanic ran through all systems diagnostics and upgraded the software, temporarily fixing the problem. On April 16, 2016 my Jeep Cherokee lost power once more and this time I was driving up a 9 percent hill. Luckily the person behind me quickly reacted to my safety issue and swerved out of the way to avoid a collision. However, I was stuck on an incline as the vehicle did not have enough power to make it to the top of the hill. I had to drive the vehicle in reverse to get to the bottom of the hill creating a huge traffic jam and putting my life endanger as I avoided incoming traffic. I took the vehicle to the mechanic on April 18, 2016 and he spent two days trying to figure out the problem but, with no luck; because on April 20, 2016 the safety issue occurred once again. Due to the steep hills in la paz which are from 9 - 30 percent grades, I cannot safely drive my vehicle. I have a $24K piece of equipment sitting in my driveway because I refuse to put my life, my families or other people's life in danger. I cannot stress this enough losing power on any driving environment albeit on a highway or driving up a hill is a serious safety issue.

- Dpo, AA, USA

problem #396

Apr 022016

Cherokee

  • 28,000 miles
Transmission shifts unpredictably and rough. Can feel like being rear-ended on a 2-3 shift while acceleration from a stop can feel like the transmission is slipping - engine revs go up but vehicle barely moves. These issues cause the vehicle to not respond as expected and have almost caused several accidents. These issues occur at low speeds, whether you are turning or not.

- Gilbert, AZ, USA

problem #395

Apr 142016

Cherokee

  • 19,000 miles
2014 Jeep Cherokee bought in December 2014 500miles. Shortly after purchase, car shifting erratically, lunging forward at stops, and not accelerating when stepping on gas appropriately. On the way to work one day, car bogged down in traffic, turned off, would not turn back on for over 30 minutes, trying to start all lights and check engine warnings were going haywire. Car finally started, got to work, but car did not start up again after my shift, had to have car towed to dealer. They did updates and computer resets, picked up vehicle, only for vehicle to shut down on the lot, they took it back in, and kept it over night. They felt they fixed the problem, but again on the way to work, car still shifting dangerously, lunging forward, and has shut down again. Even while in a drive thru, car lunged forward almost hitting another car in front of me. Car taken back into dealer, again they completed a ton of recalls, and updates, some repeated form the last few times, I took the car in. The car has been in the shop 5-6 times now, with 2 claims escalated to Jeep/Chrysler. I am pregnant, and with the car shutting down in the middle of traffic is extremely, lunging forward, shifting erratically, and bogging down while on highway has only brought fear to my safety, the safety of my pregnancy, and the safety of others driving around me, as I hope this can be fixed before something horrible happens. I have requested to claims that the car be replaced, or be issued a buy back, safety is my main concern ! this vehicle is no good< and should not be driven or resold !

- Summit, IL, USA

problem #394

Apr 172016

Cherokee

  • 25,000 miles
Vehicle lost power in the middle of a busy intersection. The throttle control warning light, and the check engine light came on. This is a very serious safety hazard as two vehicles almost collide with me due to the sudden loss of power and stalling.

- Austin, TX, USA

problem #393

Apr 152016

Cherokee

  • 26,000 miles
After starting my vehicle first thing in the morning, I drive less than a 1/4 mile, my Jeep will suddenly lose power and stall. This happens in traffic and I become a traffic hazard in heavy traffic. The vehicle tells me to put the shifter in "park" and once I do and attempt to restart the vehicle, it usually takes several attempts, but it will start. Due to the issue, vehicles stack up behind me, others attempt to go around me, and when the vehicle does regain power, it chugs along for another 1/4 mile before it seems to be running normally. My vehicle only has 26,000 miles on it, and I should not be experiencing this issue. I am bound to get hit in traffic when my vehicle loses sudden power the way that it does. I lose power steering, and at this point, I am unsure if the air-bags would operate due to the power loss.

- Austin, TX, USA

problem #392

Apr 112016

Cherokee

  • 15,500 miles
A couple months after purchasing my car brand new I got a flat tire for no reason. The sensor had to be replaced as well and it took over a week to change my tire. The dealership was awful and the Jeep roadside assurance took 6 hours to get to me for a tow, I complained to no avail. Next my transmission was acting weird. Accelerating and decelerating without me gassing or braking. Took it in and no one took me seriously. December 2015 my cars transmission disengaged on the highway at night. Thankful I could pull over to the side. Got it towed to Jeep they said the transmission module needed to be replaced but there was no real fix because the software to fix it hasn't been created yet. So basically we're going to put a faulty part back in your car and cross our fingers it works. Yesterday 4/11/16 the exact thing happened on the highway but in the mid morning. Again I was able to veer off with no power safely but was in a bad spot on the highway with cars racing past me and not moving over or slowing down. Definitely a stressful experience. Got towed again and the maintenance were so relaxed about it. They didn't care at all even though this was my second problem in less than 6 months. Turns out it was the same problem and they fixed it in one day because they have transmission modules in stock. One can only assume it's because many owners are coming in to get them replaced. I'm am looking into lemon laws and suggest everyone with this problem does the same.

- Henderson, NV, USA

problem #391

Apr 012016

Cherokee

  • 36,000 miles
Intermittent rough and delayed shifting, will suddenly just shut off while driving. Have taken it to the dealership on three different occasions for the shifting issues, they did some updates to the software but that still hasn't fixed the issue. Car has suddenly stopped in the middle of the road while driving.

- Crestview, FL, USA

problem #390

Dec 012014

Cherokee

  • 3,000 miles
My vehicle shifts when it is not supposed to, downshifts at higher speeds, and when you put your foot on the gas it takes approx 3 seconds at times for the car to move forward. Sometimes once the gas kicks it, it lungs forward, other times it will not move

- Pollock Pines, CA, USA

problem #389

Apr 062016

Cherokee

  • 20,192 miles
The contact owns a 2014 Jeep latitude (na). While driving approximately 20 mph, the vehicle stalled and was unable to restart. The next day, while driving approximately 35 mph, the vehicle hesitated and made an abnormal noise. In addition, all the warning lights illuminated on the instrument panel. The vehicle was taken to a dealer where it was diagnosed that the oil ran to the sensor map and the BCM, fault map sensor, and aero shield needed to be replaced. The vehicle was repaired; however, the hesitation recurred. The manufacturer was not notified of the failure. The approximate failure mileage was 20,192.

- Madsion, WI, USA

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