CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
6 / 7
Injuries / Deaths:
6 / 0
Average Mileage:
34,884 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle shows error message on dashboard screen stating "service transmission" recall came out in 1st quarter 2020 stating that it was a computer error and would be fixed by dealership. Took to dealership for recall, and then the message started coming back after a month. Took vehicle to a transmission shop and found that it was a computer issue again, not a transmission problem. It appears that the original recall did not correct the problem.
While driving at a slow rate, the ebrake engaged by itself, bringing the car to a stop and rendering it undriveable. The ebrake would not release when pushing the button down or when shutting the vehicle off and restarting it. Vehicle needed to be towed away.
I've had to replace the oil housing filter and light switch and now the shifter light is coming on. This car is a lemon and needs a recall. This is all highway.
I started my car and a service shifter message came up. I was parked on a flat cement pad in my driveway. I attempted to put my car in reverse, and it was very hard to move the shifter to reverse. I stopped trying and turned off my car. When I started it again the message was gone.
- Saint Louis, MI, USA
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Water has leaked in to my vehicle and caused issues with the electronic parking brake to short out and need to be serviced. The epb now automatically engages itself when putting the vehicle in park, causing us to be stranded. Upon investigation, it appears as though numerous individuals with my vehicle that have a sunroof experience the same issue, possibly due to drainage tubes installed by Jeep that they did not make owners aware of.
The car states 'service shifter' and does not allow you to do anything with the car. It lights everything up red on the shifter and you can't clear 'service shifter' off the dash. This happens while the car is running and you have to hope when you put it in park again it'll get you home safe.
Gear shift lights are all on at the same time; P, R, N, D when I start the vehicle, doesn't matter what shift I am in, they are all on at the same time until I turn the vehicle off.
While driving the "service park break" illuminated along with the an illuminated yellow/amber colored "brake system warning parking brake" warning light and brake on the center panel. Intermittently a "4WD temporarily unavailable" will come on as well. I took to my dealer and they said there is water leaking and has damaged/corroded the electronic control module and it needs to be replaced and isn't covered under warranty. Isn't this part of a manufacturer defect?
Service shifter warning keeps coming up on vehicle. Chrysler wants over $1000 to replace the shifter. I see online there are a ton of the exact same complaints
Vechical lost speed, stalled, no power. Will not excell. Engine light and etc light on. On a city street in motion. It looses steering and will stall also. I replaced the battery.
During my most recent visit the vehicle received recall updates. A couple days after the stereo system froze as I was driving. I pulled over turned car off then on and it began working again. Soon after I realized the car has been sluggish to start. Currently it is not starting and I get a battery low voltage message.
On startup of my vehicle, the wipers start on full speed without any control. The turn signal indicators do not function and my vehicle has rough shifting. Lastly, the running lights on the vehicle do not function when this error is occurring. The error that appears is "shift to P and then desired gear". so I literally have to stop my vehicle (even if I am on the highway) shift to P and then back to D. this is extremely dangerous while on the road. This has happened multiple times and the only way to stop is by stopping the vehicle and disconnecting the battery to reset the software. I have taken it to the dealership and they have flashed the software multiple times, however the same issue keeps occurring. Now I am experiencing a "service shifter" error. This error flashes on the instrument cluster when driving and all of the shifter lights illuminate red. This error happens sporadically and should be addressed as not being able to use turn signal indicators is also extremely hazardous and dangerous while on the road.
While driving, the vehicle shifts very rough. Whether on the interstate or just driving around town. It also idles very high, and uses a lot of excess gas. Also, when I turn the vehicle on there are times that nothing will appear on the lcd screen, so I am unable to control anything in the car as far as electronics, climate, radio, phone etc. Even turning the vehicle off and then back on does not work. Eventually it just turns back on, while driving. Every once in a while a message will come across the screen stating there is something wrong with the phone in the car and to contact the dealer.
Car shuts off while driving, engine stalls, car downshifts when excellerating on highway. Dealer has replaced engine and transmission, car still shifts rough and has started stalling again
The dashboard completely goes blank for 3 seconds and then comes on wall driving. Or engin completely shuts off for 4 seconds and then turns back on wall driving
I was getting gas and when I went to put the vehicle in drive the emergency brake enabled, with the light blinking. After several attempts to turn it off, finally it dislodged. While I was attempting to dislodge the emergency brake, I happened to be at the gas station where my mechanic is, who I use for oil changes and minor maintenance. He opened my trunk and noticed cracks in the frame, and the entire spare tire wheel well was filled with water. He advised me to take the car directly to Jeep and that they needed to fix this, it was his opinion this was a safety manufacturing defect. I took the car to Jeep, who informed me my car was out of warranty and they would be charging me for this. I contacted corporate Jeep, who unfortunately relies on their dealerships to advise them. Corporate finally told me that after three weeks of the Jeep dealership having my car, they would not be covering the issue due to a front end accident from 2015. I took the car to the body shop who fixed the car from that accident and received his expert opinion that this was all original, never fixed and there was no way the accident could have caused this. He reiterated that the dealership should rectify this issue since it is a safety issue and a manufacturing defect. There is nothing wrong with the gasket and there is no other way, in his opinion, for water to enter the spare wheel well and affect the emergency brake. The car is currently at the dealership, the emergency brake will not dislodge. Jeep needs to be held accountable for this.
I made it to work on November 18,2019 my car was stationary in the parking lot of golden corral, and customer come inside to tell the manager that a car was on fire. Which was my car the fire department came to put out the fire. Also fire department did an investigation and found that the fire started from an electrical wire under the dash board that lead to roof of the car.
A D V E R T I S E M E N T S
- Goldsboro, NC, USA