This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle will stall out without warning while moving at any speed. Pulling over and restarting the car fixes the issue temporarily. This has been a problem for several years. No error codes are being generated. Replaced O2 sensors and this remains an issue. Looking online, many people have had this same issue.
I received a recall regarding the tow hitch to protect the gas tank in rear end collisions. I took the vehicle to hertrich of pocomoke, my closest Jeep/Dodge/Ford dealer and they supposedly performed the recall and everything checked out ok with the factory hitch. I took the vehicle home, and several months later was under the Jeep performing some maintenance. When I looked up, I noticed that the tow hitch was severly rusted in some spots, and there were chunks of rust inside the hollow tow hitch. I have been unable to get them to do anything about it, contacting them, and the manufacturer several times.
The contact owns a 1998 Jeep Grand Cherokee. The contact stated that the vehicle was serviced under NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) however, the dealer refused to reconnect the original cable to the new designed tow hitch. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Monroe Dodge Chrysler monroe Michigan refused to perform related recall repair on my vehicle last year, said it was too rusty and would do nothing. I called same dealer last week and spoke with female service mananger 9(gloria?) at 734 242 6370 who advised she is unaware of any consent agreement. My info indicates on 7/26/2015 enforcement action document requires the vehicle be actually rated as to the amount of rust, and in most situations the hitch can be installed after proper welding, rust removal, etc. Is done. Please contaact me, preferably by phone and in writing, about what can be done. The dealer will not acknowledge any further actions they will take, nor acknowledges the 7/26/2015 enforcement action.
The contact owns a 1998 Jeep Grand Cherokee. While driving at 5 mph, the fuel tank was leaking. The contact stated that the fuel tank leaked only when the fuel tank was filled halfway or full. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 115,000.
- Owasso, OK, USA
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The contact owns a 1998 Jeep Grand Cherokee. While driving 10 mph, the contact was notified by a passerby that the vehicle was leaking fuel. The vehicle was towed to the contact's residence. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. The contact later received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown.
The contact owns a 1998 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure). The vehicle was taken to the dealer, who diagnosed that the vehicle could not be repaired because the condition of the vehicle would not support proper installation due to corrosion around the attachment area. The manufacturer was not notified of the failure. The failure mileage was 186,128.
The contact owns 1998 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) exceeded a reasonable amount of time for repair. The manufacturer was made aware of the delay. The vehicle was not repaired. The contact had not experienced the failure.
The contact owns a 1998 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 1998 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 1998 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure); however, the dealer refused to repair the vehicle under the recall because the rear mounting bolts were rusted. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owned a 1998 Jeep Grand Cherokee. While driving approximately 45 mph up an incline, the vehicle began to roll backwards and then flipped over. The driver and front seat passenger were able to exit the vehicle without any injuries. The vehicle engulfed into flames. The fire department extinguished the fire. A police report was filed. The vehicle was destroyed. The VIN was included in NHTSA campaign number: 13V252000 (fuel system, gasoline, structure). The manufacturer was not notified of the failure. The failure mileage was unavailable.
The contact owns a 1998 Jeep Grand Cherokee. The contact received notification of NHTSA campaign id number: 13V252000 (fuel system, gasoline, structure) and stated that the parts were not available for an extended period of time. The dealer did not provide a specific date when the parts would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The VIN was not available. The contact was not experiencing a failure.
On a trip from northern Virginia I was South bound on hwy 15 when I began to smell smoke and applied my brakes. The pedal went to the floor as smoke rolled out from under the car. I tried to down shift into low as my car was in flames and smoke engulfed the hood. I entered the on ramp for hwy 460 bypass East bound when my transmission caught a lower gear, my car was still moving when I shifted into neutral and jammed the car into park and exited my Jeep. After I ran (approx. 50 yards) I looked back ans noticed there were droplets of flames coming from underneath the rear and the car blew up sending flames up 25 to 30 feet up into the air. The 911 dispatcher advised me to get away as the fire and safety people arrived on the scene. Earlier that day when filling up my car I noticed a strong smell of gasoline but since I was in a sheetz station I shrugged it off. I had my trailer hitch on the car and removed it at the salvage yard. I contacted service at the local Jeep dealer but they said they had not heard of any recalls. Today I received the NHTSA recall notice stating the obvious. Although quick thinking and some devine intervention spared me......... some lady with her kids in passenger seats might not be as fortunate. Finally, I appreciate your effort I called the number you provided and [xxx] assisted me in providing me with 800 853-1403. I called 5 times with nothing but a recording after waiting 45 minutes. Please tell Chrysler I want another Jeep 98 with a good hitch or I will be meeting them in court. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 1998 Jeep Grand Cherokee. The contact stated that while driving at various speeds, there was a fuel odor present inside of the vehicle. The vehicle was taken to a dealer where it was diagnosed that the fuel line, the fuel tank and an unknown part needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was unknown. Updated 9/19/2017
The contact owns a 1998 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 1998 Jeep Grand Cherokee. The contact received notification of recall NHTSA campaign number: 13V252000 (fuel system, gasoline, structure). The dealer was contacted and stated that the parts were unavailable to remedy the vehicle. The contact had not experience a failure. Updated 03/10/15 the consumer stated the vehicle was repaired. Updated 6/17/2015
I've got a 98 Jeep Cherokee, I received a letter in the mail approximately a few months after purchasing my vehicle saying that I was eligible for a hitch to be installed for free. The hitch was supposed to be installed to prevent a rear collision that could cause a fuel leak during an accident. In the letter it said that they had no available replacement hitches at the current time and just to wait for further notification from my local Jeep dealership. That was over a year ago. I only know that it has been over a year because I've received the exact same letter again recently. With life and work and school getting in the way, I've finally found the time to write a formal complaint about this unacceptable situation. It should not take close to two years to replace this hazardous situation.
The contact owns a 1998 Jeep Grand Cherokee. The contact stated that there was fuel leaking from the fuel tank. The failure occurred on multiple occasions. The vehicle was taken to a dealer where the failure was unable to be determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 180,000.
The contact owns a 1998 Jeep Grand Cherokee. The contact received notification of NHTSA campaign id number: 13V252000 (fuel system, gasoline and structure) and stated that the parts were not available. The dealer did not give a specific date for when the parts would become available. The manufacturer was also contacted and could not provide an estimated date for when the contact's vehicle would receive the recall repairs. The contact did not experience a failure.
A D V E R T I S E M E N T S
- Stevens Point, WI, USA