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10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
15,941 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Grand Cherokee brakes problems

brakes problem

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2002 Jeep Grand Cherokee Owner Comments (Page 4 of 5)

« Read the previous 20 complaints

problem #35

Mar 042004

Grand Cherokee 4WD 8-cyl

  • 26,000 miles

A D V E R T I S E M E N T S

Vibration in brakes...weak brakes. I have had them resurfaced at 26,000 and now need to have the rotors replaced at 32,000. I have already been told that this will not correct the problem and that my brakes will need to be completely replaced.

- Lancaster, MA, USA

problem #34

Jun 242004

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 53,000 miles
At approximately 30,000 miles, the vehicle developed a vibration/pulsation during moderate braking. The dealer said there was a service bulletin on this problem and replaced calipers, pads and rotors. At 50,000 miles the problem returned. This time, the dealer said it was my problem, and they could do nothing about it other than turning the rotors. The problem dissipated somewhat after having the rotors turned, but has returned and is more pronounced at 53,000 miles. The vehicle can be somewhat difficult to control at highway speeds during moderate to hard braking.

- Manchester, MO, USA

problem #33

Mar 022003

Grand Cherokee 8-cyl

  • Automatic transmission
  • 18,000 miles
Front rotors failing, 2002 Jeep Grand Cherokee, 35,000 miles,3rd set rotors, there is recall on Jeep prior to 2000 for same(see below),not fixed, vibration of front end on downhill when brakes applied, vehicle hard to slow/ vibration. Rotors, calipers & brakes replaced 3/5/2003 @ 18,500 miles. Replaced again May 2004 @ 35,000 miles. Recall should apply until problem is resolved, there is no resolution to date. My Jeep was mfg in Jan 2002, before a service bulletin authorizing replacement of rotors, calipers & brakes. Since there is no fix at this time, it would seem the company is responsible for all repairs connected to the above problem until a resolution is achieved. DaimlerChrysler corporation models: Jeep Cherokee years: 1996-1999 Jeep Grand Cherokee years: 1996-1998 number involved: 637,973 dates of manufacture: July 1995 - October 1998 defect: On certain multipurpose vehicles, the front disc brake rotors could experience severe corrosion if operated for an extensive period in certain "salt belt" states. If the rotors are not replaced before this occurs, the corrosion could eventually compromise the structural integrity of the hub section of the rotor. The reduced strength of this rotor could allow the cast iron wear surface to separate from the hub, reducing the brake effectiveness of the vehicle. Vehicles included in the recall were originally sold in, or are currently registered in, the states of Connecticut, Illinois, Indiana, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, or Wisconsin, and the District of Columbia. Remedy: Dealers will replace the rotors with rotors that utilize a stainless steel hub section.the manufacturer has reported that owner notification began June 5, 2000..

- St Charles, MO, USA

problem #32

Jun 062004

Grand Cherokee

  • Automatic transmission
  • 32,000 miles

A D V E R T I S E M E N T S

Front brake rotors warped prematurely. As a result, when applying brakes extended stopping distance occurred.

- Santa Fe, NM, USA

problem #31

May 232003

Grand Cherokee 6-cyl

  • Automatic transmission
  • 16,000 miles
I first bought a 2000 Jeep gc. Excessive and violent vibration when braking almost caused an accident. Dealer replaced rotors at 5K miles at no charge and said it was a known defect in gcS. later I bought a 2002 Jeep from same dealer. I asked if problem was corrected and dealer said yes. At 15K miles, same excessive vibration caused an accident. Dealer acknowledged it was the same defect and replaced rotors at no charge. Same problem occurred again at 38K miles. Dealer resurfaced rotors but charged full price. He asked me to complain to Chrysler directly. I sent a complaint to Chrysler in every instance but never heard back. Chrysler should correct this problem and make these repairs at no charge.

- Austin, TX, USA

problem #30

Apr 062004

Grand Cherokee

  • miles
The brake rotors on the Jeep Grand Cherokee go bad anywhere from 6000 to 15000 miles. My first set lasted 9500 miles and were replaced free of charge by the dealer because they told me they were defective. The second set only lasted about 6700 miles, and they had to be resurfaced. After complaining to diamler Chrysler directly, I only had to pay a 50 dollar deductible, which I shouldn't have had to pay at all, being that Jeep rotors and defective, and they seem to admit to the problem, but won't do anything to fix it. I don't think it is right that the costurmer should have to pay for a problem they refuse to fix. I only have 16000 miles on my Grand Cherokee, and I have had rotor problems twice already. Something should be done about this.

- Verona, NJ, USA

problem #29

Mar 012004

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 12,000 miles

A D V E R T I S E M E N T S

I have had the rotors on my 2002 Jeep replaced 3 times. The vehicle has only 23,000 miles on it. Currently there is a service bulletin for rotor replacement. Any thoughts of a recall on these rotors??

- Kenosha, WI, USA

problem #28

Mar 082004

Grand Cherokee 6-cyl

  • Automatic transmission
  • 18,000 miles
Purchased new 2002 Jeep Grand Cherokee, brakes began pulsating mildley at 15,000 mi, moderately at 20,000mi & severe at 25,000mi. Dealer refused to repair, said there had been no recalls reguarding brakes. Unless Jeep or the dealership offers to fix I will buy Toyota or Honda for my next vehicle.

- Duluth, GA, USA

problem #27

Mar 012004

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 9,299 miles
The rotors and brakes were replaced @ 9200 miles due to severe vibration and pulling of the steeling when braking. This reoccured at 16000 miles, the dealership that this would be the "last time" they replaced them. Now again at 23,000 the steeling is shaking and pulling. I have a difficult thinking that it is "driver error" that is causing the breakdown.

- Brewer, ME, USA

problem #26

Feb 202004

Grand Cherokee

  • miles
Car has 14,000M, the steering wheel shudders at 50mph when brakes are applied. At 5-10mph they can be felt grabbing an releasing.

- Wantagh, NY, USA

problem #25

Feb 182004

(reported on)

Grand Cherokee

  • 14,000 miles

A D V E R T I S E M E N T S

At any speed when brake pedal is depressed consumer feels pulsation and vibration in the steering wheel and front wheels. Dealer replaced rotors and calipers, but problem still recurred.

- Saint Paul, MN, USA

problem #24

Feb 132004

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 13,000 miles
Brakes pulsate and shake the entire vehicle under light braking pressure at highway speeds, dealer informed that vehicle missed build date to be covered under warranty by 25 days.

- Cranberry Twp, PA, USA

problem #23

Jan 102002

Grand Cherokee

  • Automatic transmission
  • 12,500 miles
2002 Jeep Cherokee brakes pulsating hard after 12,500 miles. Dealer resurfaced rotors, changed pads. 24,500 miles severe pulsating, replacement of front rotors and supposedly caliper assemblies, 30,000 miles mild usating, dealer inspected, declared no problem, 38000 miles, severe pulsating, dealer refuses to fix. Provided Chrysler service contact number.

- Cornelius, NC, USA

problem #22

Dec 302003

Grand Cherokee 6-cyl

  • Automatic transmission
  • 7,000 miles
2002 Jeep Grand Cherokee - I purchased the vehicle new in 2002. The steering wheel shakes and is hard to steer when brakes are applied above 50 mph. Brakes pads and rotors were replaced at approx. 7,000 miles, rotors were resurfaced at 15,000 miles and at 18,000 miles the problem is back again.

- Stockton, CA, USA

problem #21

Oct 012002

Grand Cherokee

  • 27,000 miles
When applying the brakes the vehicle veers to the right. The dealer stated the rotors were defective. Please provide additional information.

- Fort Washington, MD, USA

problem #20

Nov 122003

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 6,500 miles
Jeep engineered brake system for Grand Cherokee 2002 year results in steering shimmy when brakes are applied at high speed(50mph+). Jeep does not cover under warranty after 12 mos or 12K mi. Rotors have to be resurfaced at considerable expense

- Norwalk, CT, USA

problem #19

Mar 052003

Grand Cherokee

  • 18,000 miles
The front rotors on the vehicle warped which caused the front end to shimmy while driving at any speed. Whenever the brake pedal was depressed there was a spongy feeling and the steering wheel vibrated annoyingly.

- Greenville, WI, USA

problem #18

Sep 072003

Grand Cherokee 6-cyl

  • Automatic transmission
  • 17,825 miles
On 9/9/03, the dealer says the rotors are warped again on my Jeep. In 11/02, they supposedly replaced the rotors and calipers for the tsb. Is is 9/03 and the rotors are warped again. The Jeep has 17,000 miles. This is absurd.

- Houston, TX, USA

problem #17

Sep 082003

(reported on)

Grand Cherokee

  • 7,500 miles
The entire body of the vehicle vibrated when the brake pedal was depressed at speeds of 50 mph or higher. The dealership serviced the vehicle 4 times but were unable to correct the problem.

- Dexter, MI, USA

problem #16

Sep 032003

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 12,000 miles
Like many other complaints I have just read, my 2002 Jeep Grand Cherokee vibrates when I apply the brakes, especially highway driving (fast deceleration).

- Kinnelon, NJ, USA

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