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10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
53,902 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Grand Cherokee cooling system problems

cooling system problem

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2002 Jeep Grand Cherokee Owner Comments (Page 1 of 4)

problem #70

May 082015

Grand Cherokee

  • 134,000 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. While driving 40 mph, the contact heard an abnormal popping noise coming from the front end of the vehicle. The coolant light was illuminated. The contact pulled the vehicle over to the side of the road, lifted the hood, and discovered that the coolant fan was fractured. The vehicle was taken to an independent mechanic where it was diagnosed that the coolant and radiator fan needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 134,000.

- Aurora, IL, USA

problem #69

Sep 052006

Grand Cherokee

  • 52,548 miles
2002 Jeep Grand Cherokee. Consumer writes in regards to several expenses related to vehicle and requests reimbursement the consumer stated the front brakes which included the rotors master cylinder, left rear seal axle, bearing, snap ring had to be replaced more than once on different occasions. Also, the vehicle broke down on several occasions and smoke was emitting from the vehicle on one of those occasions. It was discovered the relay fan radiator fan needed to be replaced. The transduce pressure sensor, solenoid, transmission gov and gasket were replaced at a cost of $ $530.50. The consumer stated the horn began blaring for no apparent reason and then stopped working/ two days later, all the gauges in the vehicle went to zero and all the interior lights illuminated and the windows did not work. The vehicle was towed to the dealer and a diagnostics test revealed an electrical problem. Updated 11/10/11 updated 11/22/11.

- Slatington, PA, USA

problem #68

Dec 212010

Grand Cherokee

  • 125,000 miles
The contact owns a 2002 Jeep Grand Cherokee. While driving approximately 45 mph the vehicle overheated. The contact drove onto the emergency lane and noticed that the antifreeze was boiling in the overflow container. The contact let the vehicle cool off and added anti freeze. The vehicle was taken to an auto repair shop. The technician stated that the radiator fan needed to be replaced. The contact was aware of a recall for the failure and was informed by the manufacturer that his VIN was not included (NHTSA campaign id number: 06V199000 engine and engine cooling:cooling system:fan). The vehicle was not repaired. The approximate failure mileage was 125,000.

- Hixson, TN, USA

problem #67

Jun 162010

Grand Cherokee

  • 75,000 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that he started the vehicle and smoke began abnormally pouring from the engine and into the interior cabin. There was also burning fluids spewing from the radiator. The contact stated that the radiator was fractured and the vehicle was taken to a local repair facility where the vehicle was inspected by an independent mechanic. The mechanic replaced the cooling system to correct the failure. Following repairs, the contact located a recall for the failure (NHTSA campaign id number: 06V199000- engine and engine cooling: Cooling system: Fan) however, the contacts VIN was not included in the recall. The contact stated that the manufacturer would not provide any assistance. The failure and current mileage was 75,000.

- Garland, TX, USA

problem #66

Nov 022009

(reported on)

Grand Cherokee 6-cyl

  • miles
Consumer has an issue with the safety recall F25 for her Jeep Grand Cherokee and reimbursement for the recall. The consumer stated she was without her vehicle for 10 days to have the problem fixed. The consumer is seeking reimbursement under the recall. # 06V199000.

- Phenix City, AL, USA

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problem #65

Jul 022008

Grand Cherokee

  • 100,677 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received a safety recall notice for NHTSA campaign id number 06V199000 (engine and engine cooling: Cooling system:fan) and took the vehicle to the dealer for repair. She was informed that her VIN was not included in the recall and paid $315 for the repair. The failure mileage was 100,677. Updated 09/15/08 the gearbox had seized. Updated 09/18/08.

- Greenville, MS, USA

problem #64

Jun 272008

(reported on)

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

2002 Jeep Grand Cherokee recall for electric radiator fan. Consumer states that he had these parts replaced before the recall was received. He also states they have been replaced again and the manufacturer stated the repair order the consumer submitted did not show the replacement of the parts involved in the recall. The consumer stated the engine overheated and the repairs were necessary.

- Balch Springs, TX, USA

problem #63

Jun 202008

Grand Cherokee

  • 78,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the vehicle vibrated for several seconds after it had been shut off. When the vehicle was restarted, he heard a loud explosion. The contact exited the vehicle, lifted the hood, and noticed that the fan was destroyed. Pieces of the fan were lodged into the radiator. Aaa towed the vehicle to his residence. On June 23, 2008, the manufacturer stated that they would repair the fan, but the contact would have to pay for the radiator repair. The failure and current mileages were 78,000.

- North Dighton, MA, USA

problem #62

Nov 272007

Grand Cherokee 6-cyl

  • Automatic transmission
  • 100,000 miles
The contact owns a 2002 Jeep Grand Cherokee. When the vehicle is idling for 10 minutes or more, the temperature gauge dial would move to the hot side. The contact turned off the vehicle for thirty minutes. The vehicle was not inspected by a dealer. The manufacturer stated that the VIN was not included in NHTSA campaign id number 06V199000 (engine and engine cooling:cooling system:fan). The failure mileage was 100,000 and current mileage is 105,411. Updated 02/14/08.

- Lexington, SC, USA

problem #61

Dec 042007

Grand Cherokee 6-cyl

  • Automatic transmission
  • 89,652 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact heard a loud noise when he started the vehicle. He exited the vehicle and noticed plastic pieces on the ground and water leaking from the radiator. The vehicle was driven to the dealer and they stated that there was a defect in the fan. The VIN is not included in NHTSA campaign id number 06V199000 (engine and engine cooling:cooling system:fan), although the vehicle is experiencing the same failure. The current and failure mileages were 89,652. Updated 3/4/08

- Birmingham, AL, USA

problem #60

Nov 262007

(reported on)

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

2002 Jeep Grand Cherokee with recall for the radiator fan. Consumer stated that he received the recall notice. Mechanic told him there were no parts available after he had dropped the vehicle off and left the dealership. Consumer called another dealership and they stated they had the parts.

- Orange, CA, USA

problem #59

Jul 252007

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 90,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The vehicle was repaired for NHTSA campaign id number 06V199000 (engine and engine cooling:cooling system:fan). After the recall was repaired, the temperature gauge began to increase towards the hot level. Speed was not a factor because the failure occurred whenever the engine was running. The contact stated that the heat would not work and the check gauge warning indicator light illuminated. He placed anitfreeze into the radiator and the failure temporarily stopped. The radiator had to be refilled with antifreeze every four days. The vehicle was taken to the repair shop and they stated that the part that the hose connected to failed. The failure mileage was 90,000 and current mileage was 94,000. Updated 01/09/08. The consumer was unable to turn the heat on because anti-freeze would leak.

- Mckeesport, PA, USA

problem #58

Aug 232007

Grand Cherokee

  • miles
2002 Jeep Grand Cherokee for the cooling fan. Customer stated that the fan blew while on vacation and when the fan blew it also broke the radiator and the shroud. He says this happened because the dealer said they did not have the part. The consumer stated he wants to be reimbursed for unexpected expenses due to the recall not being performed on the vehicle.

- Brooklyn, NY, USA

problem #57

Aug 192007

Grand Cherokee 6-cyl

  • Automatic transmission
  • 75,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the electric fan detached, shattered, punctured the radiator, and tore the insulation underneath the hood. The failure occurred while driving between 15-25 mph. The dealer stated that nothing could be done since the vehicle was out of warranty. The contact ordered all the parts himself and had the vehicle repaired at a different repair shop. The mechanic informed him of NHTSA recall number 06V199000 (engine and engine cooling:cooling system:fan), however, the manufacturer stated that his VIN was not included. The current and failure mileages were 75,000.

- New Saryan Beach, FL, USA

problem #56

Jul 242007

Grand Cherokee 6-cyl

  • Automatic transmission
  • 94,000 miles
The contact owns a 2002 Jeep Grand Cherokee. While driving approximately 20 mph, the contact heard what sounded like gunshots. He later discovered that the noise came from his own vehicle. He noticed that the needle on the temperature gauge was increasing. He pulled the vehicle over and it began to overheat. The contact lifted the hood and removed the radiator cap. As a result, scalding hot water poured out and cut his left eye and burned his right hand. A gentleman who was present at the scene provided the contact with water. He used the water to nurse his wounds. A nearby mechanic stated that the fan blade shattered into several pieces along with the guard above the fan (shroud). The mechanic informed the contact to call Chrysler. The contact called stevens Chrysler motors and was hung up on twice by the same person. His vehicle was towed to park motors and they reimbursed him for $900 worth of repairs. The contact plans to notify his attorney's general office and the better business bureau in regards to the poor service from stevens Chrysler motors. The contact received a recall notice approximately two weeks ago regarding the fan. The contact has receipts and paperwork concerning the failure. The powertrain, purchase date, and recall number were unknown. The current and failure mileages were 94,000. Updated 08/29/07

- Wichita, KS, USA

problem #55

Jul 032007

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 84,000 miles
The contact owns a 2002 Jeep Grand Cherokee. While driving 30 mph, the vehicle overheated and smoke appeared underneath the hood. The dealer stated that the radiator fan was defective. Recall # 06V199000 (engine and engine cooling:cooling system:fan) was found. The contact spoke with the dealer on July 3, 2007 and they stated that they did not have the part. As of July 17, 2007, the vehicle has not been repaired. The current and failure mileages were 84,000.

- Michigan City, IN, USA

problem #54

Jul 112007

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 121,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received recall notice # 06V199000 (engine and engine cooling:cooling system:fan). On July 11, 2007, the electric radiator fan blade fractured and separated on his vehicle. The failure damaged the radiator, caused the engine to overheat, and caused the head gasket and headers to fail. The dealer stated that they will only repair the fan blade under the safety recall, even though the contact believes this led to the other failures. The current and failure mileages were 121,000.

- Yale, VA, USA

problem #53

Feb 012007

Grand Cherokee 8-cyl

  • Automatic transmission
  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the plastic fan blades of the electric radiator fan were overheating. He took the vehicle in to be serviced prior to receiving a recall notice and the recall repair was not performed. He spoke with the dealer who stated that the recall work was already done. However, the contact does not believe that because the manufacturer will not offer reimbursement. The recall # was unknown. The current mileage is 90,000 and the failure mileage was unknown. The consumer stated she tried to obtain a copy of the receipt for reimbursement, but was informed after sending over the receipt to daimler Chrysler that the receipt provided was not enough. The consumer then tried to obtain more information for drivetime but to no avail. The consumer wants to be reimbursed for the recall repair performed on the vehicle. Updated 08/02/07

- Alice, TX, USA

problem #52

Jul 212006

Grand Cherokee

  • miles
2002 Jeep Grand Cherokee safety recall F-25- electric radiator fan customer states that the radiator fan motor locked up caused the fan blade went through the radiator causing the radiator to leak antifreeze customer wants reimbursement* a recall had been issued for the problem the consumer had already experienced. The consumer submitted the receipt to the manufacturer. The manufacturer wrote the consumer back and stated the repair bill she submitted did show of the replacement parts that were involved in the recall.

- Memphis, TN, USA

problem #51

Nov 112004

Grand Cherokee

  • Automatic transmission
  • miles
I received safety recall F25-electric radiator fan, back in November of 2006. I called the dealership to schedule repair and was told that there was a national backorder on the part. I was informed that I would be contacted, once the part was received. I have made several calls to the dealership, to try and schedule the repair and have not gotten an appointment as of yet.

- Tallahassee, FL, USA

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