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10.0

really awful
Crashes / Fires:
1 / 3
Injuries / Deaths:
0 / 0
Average Mileage:
78,169 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Grand Cherokee electrical problems

electrical problem

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2002 Jeep Grand Cherokee Owner Comments (Page 1 of 3)

problem #57

Oct 102016

Grand Cherokee

  • 102,000 miles

A D V E R T I S E M E N T S

Wires get hot that lead to the heater/ac fan. The insulation of wire and connector melts. This causes the heater to go off and back on intermittently and frequently unless you wiggle the wires. Wiggling the connector will help for short periods of time. This occurs when the car is running(does not have to be moving) and the blower is on. I have tried to press in the connector or wiggle the connector while driving and this is a distraction. This has happened consistently beginning about a month after I bought the car. The location of the connector is under the glove box area. There are many instances on the internet that discuss this issue.

- Stillwater, MN, USA

problem #56

Sep 012016

Grand Cherokee

  • 175,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the vehicle continuously lost power without warning. The vehicle was taken to the dealer, but the cause of the failure was not diagnosed. The vehicle was not repaired. The failure mileage was 175,000.

- Dallas, TX, USA

problem #55

Jul 232016

Grand Cherokee

  • 130,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that while driving at 10 mph, the turn signals of the vehicle would not come on when prompted. In addition, the alarm system sounded on numerous occasions when the key was used to open the door. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 130,000.

- Flatlick, KY, USA

problem #54

Jan 062016

Grand Cherokee

  • 117,000 miles

A D V E R T I S E M E N T S

I was driving and heat stopped flowing and A/C stopped flowing. It is winter time so the front windshield was unable to defrost, leaving the windshield foggy and hazardous to drive in.

- Valparaiso, IN, USA

problem #53

Jun 222012

Grand Cherokee

  • 112,660 miles
Vehicle was in motion and kept stalling on highway and city streets. Another computer was installed but didn't solve the problem. The throttle position, idle air control, and map sensors were replaced. Vehicle had hard start problem and the fuel injectors and fuel filter were replaced. Started vehicle in driveway and heard popping noises and it automatically shut down. The coli pack had to be replaced. Numerous vacuum hoses have popped off during driving and had to be replaced. No error codes or check engine light would come on even though these things were happening. A year ago the oil pressure sending unit had to be replaced and has currently gone bad again. I have to put the truck in neutral and let it idle before I drive it or the transmission will jerk. I also have to let the truck stay cranked for 10-15 minutes before I can drive it because it takes that long for it to idle down. My driver seat controls will not work, and the passenger window will not stay up and the controls will not work. If you do research on the 2000-2004 Jeep Grand Cherokee models, you will find the exact same issues from everyone who has owned these specific years and models. Chrysler knows about the constant issues, yet the 2000-2004 models are not on the buy back list. The dealerships even have a problem trying to figure out what the problem is which is why it costs so much and the problems continue to exist. Owners have had to consult with other Jeep owners to work together to try to solve the problems ourselves. 2002 with only 115,000 miles on it. There would be more miles on it if problems would stop occurring with these vehicles and preventing people from driving. I put the date when it started in 2012, but constant problems are still continuing to this date and year of 2015.

- Macon, GA, USA

problem #52

Jun 152015

Grand Cherokee 6-cyl

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Updated 1/12/16

- Fort Worth, TX, USA

problem #51

Oct 132015

Grand Cherokee

  • 160,000 miles

A D V E R T I S E M E N T S

While driving 70 mph South on interstate 5 in California my 2002 Jeep Grand Cherokee that I've owned from new shut off without warning. The Jeep no longer recognized the key. This happened in moderate traffic around 10pm and was almost rearended by a tractor trailer that had to make an abrupt maneuver to avoid me. This was the same key that came with the car from the factory. The Jeep has 160,000 accident free miles and has always been maintained by Jeep. There are no open recalls on it and all other recalls have been completed.

- Mckinleyville, CA, USA

problem #50

Sep 162015

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the vehicle lost power and the doors would not open automatically. In addition, the windows would not roll down and the trunk would not open automatically when prompted with the key. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

- Bellville , MI, USA

problem #49

Jul 102015

Grand Cherokee

  • 113,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the vehicle stalled several times without warning. The contact constantly had to coast the vehicle over to the side of the road. After several attempts, the vehicle restarted. The condition was progressing randomly without warning. The vehicle was taken to the dealer and they were not able to replicate and diagnose the failure. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 01V288000 (electrical system). The manufacturer was notified of the failure and provided no remedy. The approximate failure mileage was 113,000.

- Cincinnati, OH, USA

problem #48

Apr 092015

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.

- Hillside, NJ, USA

problem #47

Feb 032014

Grand Cherokee

  • 126,000 miles

A D V E R T I S E M E N T S

The vehicle caught fire while it was being driven down the road, it was pulled over to side of the road in a driveway. Fire came from under the dash on the passengers side, and the vehicle was completely consumed by fire in approximately 10 minutes. I reported it to Chrysler and they stated because of the amount miles on it they weren't responsible! updated 09/25/15

- Lexington, MO, USA

problem #46

Dec 312013

Grand Cherokee

  • 150,000 miles
The contact owns a 2002 Jeep Grand Cherokee. While parked, the vehicle failed to start and the key remained in the off position. The air bag warning light illuminated. The vehicle was not diagnosed or repaired. The failure recurred on numerous occasions. The VIN was included in NHTSA campaign number: 15V046000 (air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 150,000. Updated 7/21/15

- Spring Hill, FL, USA

problem #45

Apr 102015

Grand Cherokee 4WD 6-cyl

  • 144,154 miles
It's killing my battery the interior light stays on when vehicle is off and power windows don't work unless driver side door is open while vehicle is on.door open lights flashes when vehicle is running however it is really shut already. I have friends with same type vehicles having same issues.

- East Providence, RI, USA

problem #44

Mar 092015

Grand Cherokee 4WD 8-cyl

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 5/4/15 the consumer stated after the first recall repair, 0F 2013, was performed the vehicle started to experience electrical problems. Updated 11/16/2015

- Kingman, AZ, USA

problem #43

Jan 062015

Grand Cherokee

  • 170,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that after attempting to start the vehicle, the vehicle backfired and failed to start. In addition, the contact stated that warning lights on the instrument panel illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 170,000.

- Van Buren, ME, USA

problem #42

Jan 272015

Grand Cherokee

  • 150,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the front passenger's side seat warmer over heated. The vehicle was not diagnosed or repaired. The vehicle was not included in NHTSA campaign id number: 09V117000 (seats). The manufacturer was made aware of the failure. The approximate failure mileage was 150,000.

- Fort Wayne, IN, USA

problem #41

Dec 302014

Grand Cherokee 4WD 8-cyl

  • 68,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign number: 14V438000 (electrical system) however, the part needed to perform the recall repair was unavailable. The manufacturer was not notified of the issue. The contact had experienced a failure. Updated 02/18/15 the consumer stated the vehicle shut down while driving. Updated 10/2/2015

- Dyer, IN, USA

problem #40

Dec 022014

Grand Cherokee

  • 180,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that while driving at night, both the low beam and high beam headlights flickered. The contact also stated that the instrument panel electronic gauges failed when driving. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failures. The failure mileage was 180,000.

- Schenectady , NY, USA

problem #39

Sep 012014

Grand Cherokee

  • 239,000 miles
The contact owns a 2002 Jeep Grand Cherokee. Once the vehicle was repaired according to NHTSA campaign number: 12V527000 (air bags), the air bag sensor indicator remained illuminated. The vehicle was brought back to the dealer where it was diagnosed that there was a bad connection. The failure was resolved again, but recurred. The dealer stated that another air bag sensor was faulty, but was not covered under the recall. The manufacturer was notified of the issue. The VIN was unavailable. The failure mileage was 239,000.

- Perrysburg, OH, USA

problem #38

Sep 082014

Grand Cherokee

  • miles
We received a safety recall notice, notification code M35 / NHTSA 12V-527 regarding the orc module in my 2002 Jeep Grand Cherokee. We contacted the dealer and the dealer installed the orc module filter circuit as the recall instructed; however, the issue was not resolved and now my airbag warning light and seatbelt indicator light are illuminated on the front dash console. The issue is not resolved and the dealer claims that the orc module filter was not intended to fix any issues with the airbag and SRS?dealer wanted to charge me a diagnostic fee and a repair fee. The information that was provided in the recall notice and the lack of responsibility taken by the dealer does not make any sense.

- Olathe, KS, USA

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