10.0

really awful
Crashes / Fires:
27 / 2
Injuries / Deaths:
25 / 1
Average Mileage:
23,915 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Jeep Grand Cherokee seat belts / air bags problems

seat belts / air bags problem

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2004 Jeep Grand Cherokee Owner Comments (Page 1 of 14)

problem #280

Dec 012016

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

2004 Jeep Grand Cherokee. Consumer writes in regards to replacement parts not available to repair recall notice 15V-673 occupant restraint control module. The consumer stated for over a year, he has been receiving recall notices. After driving two hours to have the recall completed, because the dealer stated the part had arrived, the consumer learned late in the afternoon, the repair had not been made, as the module was out of stock, again.

- Evergreen, CO, USA

problem #279

Nov 252015

Grand Cherokee

  • miles
Takata recall. The contact owns a 2004 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V673000 (air bags). The part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Los Angeles, CA, USA

problem #278

Oct 302016

Grand Cherokee

  • 180,000 miles
The contact owned a 2004 Jeep Grand Cherokee. The contact stated that while driving at various speeds, both frontal air bags deployed inadvertently causing the contact to crash into another vehicle. The contact did sustain injuries that required medical attention due to the accident. There was a police report filed. The vehicle was towed from the scene of the accident back to the contacts home. The vehicle was deemed totaled. The contact did not receive notification of NHTSA campaign number: 15V673000 (air bags) until after the accident. The manufacturer was notified of the failure. The approximate failure mileage was 180,000.

- Goldsboro, NC, USA

problem #277

Nov 252015

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

Last year, 11/25/2015, I took my 2004 Jeep Grand Cherokee to a jacksonville dealership to have the orc module replaced to prevent an inadvertent deployment of the airbag while driving the vehicle. The dealership informed me that they do not have a replacement part last year and when I checked with them today, 11/2/2016, they informed me that they still do not have a replacement part. Is this some kind of joke...my automobile has the potential of an inadvertent deployment of the airbags, and possibility of causing a crash without warning, and all dealerships have not provided a replacement part for this recall in almost a year? this is a lawyers dream case!

- Jacksonville Beach, FL, USA

problem #276

Nov 012016

Grand Cherokee

  • miles
Notified in Dec 2015 of airbag recall. Had vehicle checked at local dealer. Was told they would attempt to order the parts and let me know. Received 2nd airbag recall notice on Nov 2016. Still no fix on my vehicle.

- Yuba City, CA, USA

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problem #275

Nov 092015

Grand Cherokee

  • miles
The contact owns a 2004 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V673000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available. Parts distribution disconnect.

- Jamaica Plain, MA, USA

problem #274

Oct 312015

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

The contact owns a 2004 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V673000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Richmond, VA, USA

problem #273

Jul 242011

Grand Cherokee

  • miles
The contact owned a 2004 Jeep Grand Cherokee. While driving approximately 50 mph, the vehicle crashed and flipped over three times. The air bags did not deploy. The vehicle crashed into a telephone pole and mailbox. The air bags failed to deploy. A police report was filed. The contacts sustained medical attention for a cut on her head, scrapes, knee bruises, and bruises across the chest from the seat belt. The other passenger sustained cuts on the hands and face. The vehicle was towed to a salvage yard where it was deemed destroyed. The failure mileage was unknown.

- Hinesville, GA, USA

problem #272

Feb 042016

Grand Cherokee

  • miles
Received a safety recall R60nhtsa 15V-673. Called and scheduled an appointment with bergeron Jeep of metairie, la. 70001. It has been over 6 months and haven't heard back even though messages have been left.

- Metairie, LA, USA

problem #271

Jan 282015

Grand Cherokee

  • miles
Takata recall. The contact owns a 2004 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Sandy, UT, USA

problem #270

Feb 092015

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

Takata recall. The contact owns a 2004 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V673000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The contact was unable to determine when the vehicle would be repaired. The contact was to check with the manufacturer to determine when the parts would be supplied to the dealer. The contact had not experienced a failure. Parts distribution disconnect.

- Medford, NY, USA

problem #269

Feb 272015

Grand Cherokee

  • miles
Takata recall. The contact owns a 2004 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect...updated 11/17/16

- Herriman, UT, USA

problem #268

Nov 252015

Grand Cherokee

  • miles
Takata recall. The contact owns a 2004 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V673000 (air bags); however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Winona Lake, IN, USA

problem #267

Oct 182016

Grand Cherokee

  • miles
The contact owns a 2004 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Hereford, PA, USA

problem #266

Nov 032015

Grand Cherokee

  • 86,000 miles
I received a recall notice in November of 2015 about my airbags so I immediately called dick hannah Jeep who told me that the parts weren't released yet and that someone would call me. I had forgotten about it because they said they would call me once they had it. Last week I was going through my paperwork and found the recall so I contacted Jeep on twitter who said the parts were in fact available.so I told them and they still said that the parts were not available so I told them that makes no sense Jeep said that they are and they checked and then here we are 10/15/16 finally getting it done. So I have been driving this car since then and I could have died.

- Vancouver, WA, USA

problem #265

Sep 042016

Grand Cherokee

  • 150,000 miles
The contact owns a 2004 Jeep Grand Cherokee. While the vehicle was at an independent mechanic for routine repairs, the front driver and passenger side air bags deployed without impact or warning. The mechanic diagnosed that the air bags needed to be replaced. The vehicle was not repaired. The VIN was included in NHTSA campaign number: 15V046000 (air bags). The vehicle was taken to a dealer, but the contact was unable to confirm if the recall repair parts were available. The manufacturer was notified. The failure mileage was 150,000.

- Roanoke, IN, USA

problem #264

Sep 172016

Grand Cherokee

  • 40,000 miles
The contact owns a 2004 Jeep Grand Cherokee. The contacted stated that the air bag warning light illuminated. The vehicle was serviced under NHTSA campaign number: 15V673000 (air bags) but the remedy failed to repair the vehicle. The contact mentioned that the air bag warning light remained illuminated the day after the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.

- Miami, FL, USA

problem #263

Feb 232016

Grand Cherokee

  • miles
The contact owned a 2004 Jeep Grand Cherokee. While driving approximately 40 mph, the contact rear ended another vehicle. The air bags did not deploy. A police report was filed. The contact sustained injuries to the pelvis, collar bone, right shoulder, leg, and ankle. Medical attention was required. The VIN was included in NHTSA campaign number: 15V673000 (air bags). The manufacturer was not made aware of the failure. The vehicle was destroyed and towed to an independent mechanic. The failure mileage was unknown.

- Morehead City, NC, USA

problem #262

Jul 012016

Grand Cherokee

  • miles
The contact owns a 2004 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags); however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- South Bend, IN, USA

problem #261

Sep 092016

Grand Cherokee

  • miles
I am writing to complain that the dealer autonation Chrysler Dodge Jeep Ram tyler 3120 ssw loop 323 tyler, tx 75701 (903) 561-2404, has been unable to remedy the occupant restraint control module recall in a reasonable time.

- Tyler, TX, USA

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