Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
6 / 0
Average Mileage:
51,972 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2005 Jeep Grand Cherokee accessories - exterior problems

accessories - exterior problem

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2005 Jeep Grand Cherokee Owner Comments (Page 4 of 7)

« Read the previous 20 complaints

problem #75

Aug 102010

Grand Cherokee

  • 90,000 miles

A D V E R T I S E M E N T S

2005 Jeep Grand Cherokee limited hemi engine, door panel cracks leaving handles broken off in rear, two front door handles show signs of severe cracks, loose. Contacted local dealer who said they would cover a portion of the replacement, no recalls were issued etc..this vehicle on occasion has children as passengers and I would think Chrysler would be concerned for the safety of passengers with door handles that are broken. It appears that the material that these parts are made of are very low quality and I am shocked that the manufacture has not stepped up to the plate and paid for the replacement. After what I have read on blogs and on line about the same complaint from other Jeep owners, this makes me consider not buying another Chrysler product in the future.

- Winter Garden, FL, USA

problem #74

Jul 272009

Grand Cherokee 8-cyl

  • 58,000 miles
My 2005 Jeep Grand Cherokee limited has 68K miles and 2 out of the 4 interior door handles are broken. The other 2 that aren't broken are cracked and could possibly break anytime. I am fearful that in the event that something were to happen to the battery in the vehicle during an accident, my two children in the rear seats will not be able to get out. My vehicle is 6 years old but has very little miles on it and the handles shouldn't have broken so easily. There has been no abuse to the handles at all. There is no aftermarket repairs available for this vehicle that I can find and the only remedy is to purchase new door panels. Like everyone else in the usa, I don't have the money to replace something like that, that shouldn't have broken in the first place.

- Belle Glade , FL, USA

problem #73

Mar 282009

Grand Cherokee

  • 25,000 miles
My 2005 Jeep Grand Cherokee interior door handles have all broken loose from their door panels making them inoperable. I have inquired about any assistance from the manufacturer since the problem seems to have been caused by faulty material and really poor design. The answer has been negative. I am concerned that in an emergency it would be impossible to exit the vehicle if I were not able to get the windows down to use the exterior handle.I feel a recall is definitely in order since the price to replace these panels is exorbitant ( $700 to $800 each) and no assistance is being offered through the manufacturer. There are multiple cases in your file regarding this issue and a huge amount of documentation from customers on the internet!!! please help all of us rectify this dangerous situation. Please don't wait until an injury or death is reported that was caused by this problem !!

- Hobe Sound, FL, USA

problem #72

Oct 102010

Grand Cherokee 8-cyl

  • 79,000 miles

A D V E R T I S E M E N T S

One of the door handles on my 2005 Jeep Grand Cherokee limited has broken off and is unusable. The other three are cracking and I am fearful that they will be breaking off soon. The handles and the supporting door frames are all cracking in the same location and the handles then fall off. The manufacturer has been unwilling to even discuss the issue. The dealer states it is $680 per door to fix. Parts to fix the door handles are unavailable for sale outside the dealerships. Due to the safety issue of being unable to exit the back seat area from the inside, I am fearfull to allow anyone to ride in the back seat at this time. If an accident were to occur, they could be unable to exit the car from the inside. There are numerous complaints posted as well as a website where hundreds of people are stating the same exact issue with their 2005 Jeep. There was not any outside circumstances that caused this defect. The dealer states it is ¿normal wear and tear¿. this is a crock, 99% of the time I am the only person in this vehicle and my handle has not broken ¿yet¿. this is an unacceptable safety hazard. I hope you will address as a recall before someone is seriously injured because they cannot get out of the vehicle.

- Houston, TX, USA

problem #71

Oct 102010

Grand Cherokee

  • 79,000 miles
One of the door handles on my 2005 Jeep Grand Cherokee has broken off and is unusable. The other three are cracking and I am fearful that they will be breaking off soon. The handles and the supporting door frames are all cracking in the same location and the handles then fall off. The manufacturer has been unwilling to even discuss the issue. The original dealer is out of business and the local dealer states it is $680 per door to fix. Parts to fix the door handles are unavailable for sale outside the dealerships. Due to the safety issue of being unable to exit the back seat area from the inside, I am fearful to allow anyone to ride in the back seat at this time. If an accident were to occur, they could be unable to exit the car from the inside. I see there are numerous complaints posted as well as a website where hundreds of people are stating the same exact issue with their 2005 Jeep. There was not any outside circumstances that caused this defect. 99% of the time I am the only person in the vehicle. The dealer states it is "normal wear and tear". what a crock my door handle gets used 10 times a day and it has failed "yet" this is an unacceptable safety hazard. I hope you will address as a recall before someone is seriously injured because they cannot get out of the vehicle.

- Houston, TX, USA

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problem #70

Apr 012011

Grand Cherokee 6-cyl

  • 83,000 miles
2006, 2007, 2008, Hyundai sonatas. Sunvisor fails to remain in position or plastic arm cover breaks causing the sunvisor to not stay in the upward position. This is a safety issue. While on a trip the sunvisor failed to remain upright impairing road vision. There have been three tsb bulletins regarding the sonata sunvisors. The problem persists and the internet is loaded with customer complaints regarding recent failures of the sunvisor to remain in position.

- Tampa, FL, USA

problem #69

Mar 152010

Grand Cherokee

  • 59,000 miles

A D V E R T I S E M E N T S

Notice cracks on 3 door panels about 2 1/2 years then about 2 years ago all 3 panels broke in peices now its very unsafe as doors will not open from inside car 2 front doors an 1 rear door...

- Houston, TX, USA

problem #68

Feb 132009

Grand Cherokee

  • miles
I am the owner of a 2005 Jeep Grand Cherokee and all but one of the door handles on the inside panel have fallen out and it is just a matter of time before the other one does because it is already cracking. This is a real safety issue as if anything happens the doors cannot be opened from the inside. I have read that this is real common because of the material used to make these doors and has happened to a whole lot of people. The dealerships want like $700 a door to replace.

- Beeville, TX, USA

problem #67

Mar 302011

Grand Cherokee 8-cyl

  • 61,000 miles
I have a 2005 Jeep Grand Cherokee and the inside door panels are a hard plastic one piece door panel. The plastic that is behind the door handles is broken and cracked and I am very much concerned about the safety of being able to exit the vehicle in an emergency or even during normal circumstances. I have been told that Jeep refused to do a recall and the replacements are very expensive. My vehicle only has 61,000 miles and again this is something that is wide spread in this model with other owners and a recall should be done.

- Palm Coast, FL, USA

problem #66

Jan 032009

Grand Cherokee

  • 68,000 miles
I own a 2005 Jeep Grand Cherokee. I have read over 500 complaints about the obvious manufacturer's defect associated with the interior door release systems contained in this vehicle. I must assume that "we" are waiting for a number of deaths before this evident flaw will be recalled. I am now down to one working door on my Grand Cherokee. Other than that, my Jeep is in great condition, for I am very particular about maintaining my vehicle properly. After hundreds of Jeep Grand Cherokee owners have submitted official complaints, wouldn't it be safe to say that these complaint represent thousands, if not tens of thousands of incidents? let's face it... most vehicle owners will live with this, or pay to have it repaired, but few actually submit a written complaint. I have been quoted a price of $700 per door to have these door release systems replaced. As a single mother, I don't happen to have an extra $2,800 to pay for something that should be taken care of by the manufacturer. One day... heaven forbid... someone (hopefully not a child) will be trapped inside a Jeep Grand Cherokee during an emergency. Only then, I assume, will a recall be issued. What a shame. This particular vehicle has been on the road for six years, and complaints are rolling in. This is horrible and extremely dangerous. Please investigate!!!

- Devine, TX, USA

problem #65

Mar 012010

Grand Cherokee

  • 40,000 miles

A D V E R T I S E M E N T S

The contact owns a 2005 grand Jeep Cherokee. The contact stated that the door handles broke. The vehicle was taken to the dealer who refused to provide any service since there were no related recalls. The manufacturer was not contacted. The vehicle was not repaired. The VIN was unavailable. The failure and current mileage was 40,000.

- Sunland , CA, USA

problem #64

Jul 182010

Grand Cherokee 4WD 8-cyl

  • 52,000 miles
Bad plastic resin compound was used to manufacture 2005 Jeep Grand Cherokee in several batches of door panels, used to hold door handles. The plastic cracks, crumbles, and disintegrates around the door handle after only a few (3-5) years of use. Many door handles are no longer usable. This creates a fire safety issue and a crash safety issue, because vehicle occupants cannot use the door handle to escape from the vehicle. The door handle may have been intact before a crash, but due to the weak plastic be inoperable after a crash by further cracking and crumbling. Numerous video's and pictures have surfaced in the public showing this problem, and Chrysler/Jeep is not owning up to their problem, and their supplier's problem. Consumers are faced with a $2,400 repair bill or designing their own solutions (at the peril of the public)!!! here are some example videos and comments on dealing with Jeep dealers and corporate on this issue: www.youtube.com/watch"V=qsfrz7cibky and www.youtube.com/watch?V=U3zgrqrrmca and www.youtube.com/watch?V=bycj4pndkko and www.youtube.com/watch"V=J4fiofrfxgg I was in a car accident on 07/18/2010 and could not open my door because of this problem. I had to roll down my window, and reach outside and use the exterior door handle, because the interior handle was disconnected and would not work. Chrysler Jeep refuses to acknowledge this vehicle safety defect despite hundreds of complaints. Only when threatened with legal action or a class action law suit do they respond. The NHTSA must step in to address this as a safety recall.

- Charleston, SC, USA

problem #63

Apr 152009

Grand Cherokee 4WD 8-cyl

  • 35,000 miles
2005 Jeep Grand Cherokee limited automobiles have cracking and crumbling plastic surrounding the door handles. In case of fire or crash, you would not be able to open the door to get out of a deadly situation, due to cracking and crumbling plastic that was used in the door panels and hold the door handle. In many cases 2 inch large holes are next to the door handles due to plastic failure, and in some cases the entire door handle is no longer connected to plastic and is inoperable. This appears to be the result of a bad mix of plastic compounds, and/or improper pressures/temperatues in injection molding, during the original door panel manufacturing. Chrysler has supplier recovery options to pay for this repair/replacement, but will not allow it unless excessive pressure is put upon them, instead pushing consumers to pay for the $2200 repair on their own.

- Mt Pleasant, SC, USA

problem #62

Mar 052011

Grand Cherokee 4WD 8-cyl

  • 50,000 miles
I own two 2005 Jeep grand cherroke limited, the interior door panels where the door handles attached are falling apart. The platsic which the handle attaches to is cracked and caused the door handle to be none usable.

- Denville, NJ, USA

problem #61

Jul 012010

Grand Cherokee

  • 98,000 miles
Manufacturer defect. All four door handles not operable. Plastic hinges and pins all fractured. Faulty plastic components. Safety issue. Unable to exit car from inside. Failures started at 98,000 miles. Cost to repair exceeds $2000. Jeep will not cover. Jeep issued no recall yet component failure is a known catastrophic failure across the model.

- Gainesville, GA, USA

problem #60

Oct 012009

Grand Cherokee 4WD 8-cyl

  • miles
I own a 2005 Jeep Grand Cherokee limited. 3 of the 4 interior door handles are broken. The 2 in the back seat are not functional. You have to roll down the window to get out of the vehicle. You will find there are many complaints about the door handles in the 2005-2006 Jeep Grand Cherokee. This a factory defect and should be replaced by the factory. There has been no abuse to these door handles, just regular use has caused all the broken handles.

- Meridian, MS, USA

problem #59

Dec 202010

Grand Cherokee

  • 69,000 miles
3 out of 4 inside door handles broken due to cheap plastic used. Unable to get out of Jeep from the inside. If there was an accident, you could be trapped inside. Could cause death or injury. Dealership charging over $2000 out of pocket to fix when it was caused by faulty, brittle plastic. Unsafe to drive with my kids in the back seat.

- Lake Mills, WI, USA

problem #58

Jul 152010

Grand Cherokee

  • 90,000 miles
TL- the contact owns a 2005 Jeep Grand Cherokee limited. The contact stated the interior door handles for all the doors in the vehicle have broken off. The vehicle was taken to the dealer where the technicians informed the contact there was no recall and the contact would have to cover all costs of repairs. The vehicle was not repaired. The approximate failure mileage was 90,000.

- Morristown, PA, USA

problem #57

Feb 022008

Grand Cherokee

  • 32,000 miles
Door handle broken, unable to get out after an accident.

- San Juan, PR, USA

problem #56

Feb 222011

Grand Cherokee 8-cyl

  • miles
The interior door handles of my 2005 Jeep Grand Cherokee are breaking, rendering them inoperable. I have attached a video link detailing the problem. www.youtube.com/watch"V=qsfrz7cibky I have contacted the dealer where I purchased the vehicle. Since my vehicle is out of warranty, it will cost me $700 per door. I did not cause the damage. The problem stems from weak plastics. I contacted the corporate office to express my concern and inquire if a recall has been issued. The representative I spoke with stated they had not heard of this problem and there is no planned recall. This is a real problem and should be address! I have spoke with numerous owners and repair shops, they have seen this problem with the 2005 Jeep Grand Cherokee. What if I was in a life treating situation and needed to get out of my vehicle? however I can not because my handle is broken. I don't have children, but what if they are in a similar situation and can't get out" it really concerns me that a tragedy must happen before Chrysler will fix the problem. I do hope someone will investigate this and force a recall. [xxx] parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Fuquay Varina, NC, USA

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