This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
June 2017 heardnoise loud ticking, lifters, cam shaft, and rocker arm (gone bad)internal failure.December 2018 same problem noise, loud ticking in motor.hear while not moving and hear while moving.
When in park... pressing the start button the engine does not turn over... it clicks and stops on its own. I await minutes and then press the start button.. the engine starts... it happens every time I park for a couple of hours, and start up. I replaced a battery, but it still does it. I find myself stuck often, I done the research and have other colleagues whom have grand Jeep Cherokee but year 2014. They were entitled to a recall for the same issues with their Jeep as mine. This happened November 17 2018 and November 22nd..once each afternoon.
When putting in drive sometimes it does not go properly. Sounds funny like dragging or if in neutral.must stop and reshfit out and back into gear. This is very scary. Need advice. Feels like loss of power when trying to accelerate. What do I do? happened a couple times a in June 2018.
The vehicle continues to die within seconds when the start engine button is initially pushed. Frequently have to to push engine start button again w/O pressing brake to turn power completely off, then push engine start button again w/brake to obtain full power of vehicle. This problem has been reported to Jeep on several occasions and has occurred for a couple of years. I have completed all recalls on file hoping this problem would be addressed. However, it appears to be worsening this summer, where almost daily I have to attempt to restart my car to gain full power.
Drive shaft failure at 80,000 mi. Middle support bearing failed. This is a 2013 how many have all ready failed and they are sitting on this info because the part alone is $ $875 + labor. I have had cars with over 150,000 and never had this problem.
- El Cajon, CA, USA
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After recently purchasing my Jeep Grand Cherokee 2013, I noticed issues I didn't have in regards to the power train and how it acted compared to my previous Jeep Grand Cherokee 2002. I frequently have instances at slow, medium and interstate speeds where the rpms jump from the steady 2,000 up to like 3,000 briefly, before quickly dropping back down. This results in and unexpected and sundown jolt/jerk. Even more so, I've been seeing more serious and related issues where it runs at 3,500/4,000 rpms while not accelerating. Seems slow and sluggish. Only a stop and restarting of the vehicle will fix this issue. Finally, this leads to the major issue, still related to the same trend of problems. I will have times when I'm accelerating or just cruising and I lose control of the vehicle. The rpms will spike drastically and unexpectedly from around 2,000 average to 6K-7K rpms. I lose all acceleration control when this happens. The few times this has happened the engine light will turn on. Naturally letting off the accelerator brings it back down slowly, but in these instances I'm on the road and moving with traffic. I lose all accelerator control and cannot accelerate with any effect. The engine revs sharply and loudly with no accelerating movement or response. Only option is to break.. thanksfully those work.. and come to a stop where shutting the car on and off seems to be the only temporary fix. Upon turning it back on, the engine light will remain and typically does for a day or so and then turns off. Very dangerous and seems to be an ongoing, while unpredictable and infrequent, but not completely as this happens every week and a half or so, .. it sounds like a manufacturers defect that isn't being addresss through recalls, repairs or even when complaints are made. These issues need to be addressed as they pose a threat to not only my safety, but others as well.
The gear is slipping it takes a hard time to come out of 1st gear almost as the car needs to warm up.this has been occurring for months and I see there has been other complaints
The contact owns a 2013 Jeep Grand Cherokee. After stopping the vehicle in the driveway and shifting into the park position, the contact exited the vehicle. Approximately two minutes later, the vehicle erroneously drove forward and crashed into the garage door. The vehicle was taken to the dealer (bob howard Chrysler/Jeep in Oklahoma city, ok), but the cause of the failure was unable to be diagnosed. The manufacturer was notified of the failure. The failure mileage was 68,000. Updated 8/16/18
Jeep Grand Cherokee. Consumer writes in regards to vehicle stalling without warning. The consumer stated the vehicle was towed to a dealer awaiting a recall repair and accumulating storage repairs. Updated 11/7/2017
The contact owns a 2013 Jeep Grand Cherokee. While driving 35 mph, the vehicle began to lose power and an abnormal noise was heard. The contact also smelled a burning odor. The vehicle was taken to a local dealer (sunland park Dodge Chrysler Jeep Ram, 950 crockett street, el paso, tx 79922) where it was diagnosed that the alternator failed and needed to be replaced. The vehicle was not repaired due to the parts not being availble. The contact received notification of NHTSA campaign number: 17V435000 (power train). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not aware of the issue. The failure mileage was approximately 35,700. VIN tool confirms parts not available. Updated 7/25/18
When pulling out of driveway, foot brake was applied but accelerator revved up and car lurched forward into traffic..barely avoided an accident. This is a serious safety issue. Contacted original dealer who said this was not a recall item and was dismissive. I requested that my complaint be put on file.
As the vehicle is parked, it does not matter for 5 minutes or 5 hours, when the start button is depressed the engine turns over, but does not start. When attempted a second time, it will turn over continusly for 20 seconds, and fail to start. The problem my persist for many attemps, or may rectify its self and start.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that he observed that transmission coolant fluid was leaking from the from of the vehicle. The vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was notified and they advised the contact that no open recalls were open for the failure. The failure mileage was approximately 91,000.
Alternator failed at 35118 mi. Had in repair twice for issues when driving. Loud whine, burning smell and smoke reported. First time dealer keep car for overnight and said they could find no issue even though they had smelled the burning smell too. Second time they told me it was my alternator. They replaced the alternator, I picked up the car, drove 2 miles and the battery light came on. I returned immediately and they kept the car for 3 more days. The failed alternator had "arced" to the power train, and then that had to be replace too (that under warranty thank goodness). But alternator was replaced for $1000 out of my pocket even though very low mileage because was over 3 yr warranty period. In researching how could this have happened so early, I found that the 160 alternators from the same period had been recalled, but the 180's are not (at least not yet....I am hoping to help initiate another recall since I see online that others who have this model and year and 180 alternator have had same issues as me). I was encouraged by fca customer care to file a petition for reimbursement, and have just heard from them that they have declined it since my VIN isn't included in the recall. To be specific about the episodes, I was driving both times that this occurred. Both times I had just started to drive and the car made a loud whining noise that lasted for a bit, and increased on acceleration, and quickly I could smell something like burning rubber and see smoke. I was afraid the car was going to stop suddenly because it started to be jerky, and when I came to stop light it seemed like it was going to stall. But it kept going, and I drove straight to the dealer both times.
Check light continuously comes on even after being cleared and the Jeep technician told me that it faulty sensor. The oil pressure sensor which is a $30-40 but would cost over $550 to repair it. The technician even said this a problem that happens all the time. This is very concerning to me and my family because we have had already 5 serious recalls plus a software update. This vehicle isn't safe and consumers are forking the bill to pay for these poorly built Jeep vehicles. I also see more recalls are coming in the future and how is the NHTSA protecting us consumers from these car companies who make and build poor vehicles. This vehicle randomly vibrates violently and sometimes doesn't shift properly into gear.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that when the vehicle was shifted into park, the instrument panel displayed that the vehicle was not in park. The failure recurred numerous times. When the vehicle was shifted into park, the vehicle rolled forward without warning. The failure recurred two times. The vehicle was not taken to a dealer or diagnosed. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.
I have been trying for the last 45 days to have the drive train of my Jeep repaired under warranty. I have two recent emails to Jeep about my concerns and the safety of the vehicle as I am still using it. Jeep does not have the part, they don't know when they will be getting it and they are not responding to my email complaints. I was advised that there are 15 other dealers also needing this part and that the supplier has none to provide. My complaint is lack of any response as to the safety of the car or any time line when the car can be fixed. Any help you can provide will be greatly appreciated. I first took the car to Jeep on 9/26/2016.
When taking off from a stop, or between 1st and 2nd gear (and occasionally when coming to a stop and down shifting), a loud thud is heard and felt, it was brought in twice for repair.. software was updated and the tranny software flashed, however the problem still occurs.
Transmission slipped out of gear and knocked my wife down. Ran over her. Broke arm in 2 places. Cut gash on head. Cut 8" gash on arm. Ran over her leg. Didn't break for some unknown reason. Tire barely missed her head. Car then went through chain link fence damaging car $ $1600. Happened Jan. 2015. Wife still in pain. The vehicle was stationary. She got out to open driveway gate off county road
A D V E R T I S E M E N T S
- Chicago, IL, USA