This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2013 Jeep Grand Cherokee overland started to smoking from the alternator and burned up almost catching fire. There was a recall that they only looked at the alternator never replacing it. I want to know more about this recall, I want to be contacted in regards to this faulty part that almost caught my Jeep on fire. I feel this part should have been replaced. The Jeep was running stationary when it started whistling and making a bad noice. Once I started to drive it to auto zone it got worse and started smoking, making a loud whistling sound and choking like it was going to die. When I pulled into auto zone it was smoking bad, smelt electric burning and it was all coming from the alternator. I had to have it towed 60 miles back home and another 12 miles to the dealership that next Monday morning because this happened on a Sunday when everything was closed. If it's a recall I want it replaced, tow paid for and the time it's been out of commission.
The vehicle has stopped dead on at least 8 occasions over the last year. The car is running and moving but suddenly stops. No lights no motor noise no ability to steer off the road. It seems to occur at city speeds and streets never on a highway nothing has showed up on diagnostics and no one seems to be able to fix it. I am afraid to drive it. The Jeep dealership says there is nothing wrong on diagnostics so there is nothing to fix. The dealerships head mechanic is not returning calls. I was researching and found that there may have been a recall on this issue with the same make and model including 2011 to 2014. Mine is 2013. The dealership will not speak to this issue. I do not know what a takayuki recall is, I gave the last date this happend.
While driving forward my backup camera came on and would not shut off. When it did shut off, I heard this sizzling noise and the entire system went out and the check engine light came on then it went off and came back on and has been on ever since.
I've been told that in the 2013 Jeep Grand Cherokee's are known to have computer problems! my computer was just replaced 2 years ago and when I went to get my car serviced (oil change), I was told that the check engine light is reading codes that would suggest my computer is going out again.
- Charlotte, NC, USA
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Push start failed to turn on and off. Car stalled when going from remote start to start. Windshield wipers would not turn off even with car off and key removed from vehicle. Display of mph and menu disappeared.
While driving to work one night my Jeep started making a whining sound. I thought it was the heater since it was 12 degrees outside that night. I leave for work, get about 6 miles down the road and my Jeep starts failing. Warning lights, battery, traction control, wipers slowly go across the windshield, lights dimming. I got to a safe spot to pull over but in the process of stopping my vehicle lost all functionaloty (no breaks, power steering, lights, all electronics gone) and couldnt stop. It finally stops and I'm left with a completely dead vehicle. 12am in freezing weather while 5 months pregnant. When my boyfriend arrived to get me, he noticed a strong burning smell coming from under the hood. At this time the vehicle had sat barely out of the road in the dead of night with no hazards possible to allow other drivers to see me. We find out that there is an alternator recall on my Jeep and take it into the dealership as soon as scheduling allowed. Before alternator blew my Jeep had zero issues. They had my vehicle for 4 days and called to say my Jeep was fixed (no loaner car offered). I go up the next day, they replaced the PCM and alternator, they say nothing else. I go to start my Jeep and it cranks for about 30 seconds and starts. Never happened before. I go back inside to the dealer who has said nothing the last 2 days about my vehicle not running properly and they tell me it is my crank shaft position sensor and was not covered under the recall. And they said they couldnt promise the car would make it home and it was my problem. Unhappy with results we call Chrysler and they tell the dealership to fix that. It does not fix the problem. The problems continue and Chrysler is no longer willing to fix obvious damage from their alternator failure frying the electrical system. The dealership also told me to file a "fake" fire claim on my insurance. Still unresolved.
When in park... pressing the start button the engine does not turn over... it clicks and stops on its own. I await minutes and then press the start button.. the engine starts... it happens every time I park for a couple of hours, and start up. I replaced a battery, but it still does it. I find myself stuck often, I done the research and have other colleagues whom have grand Jeep Cherokee but year 2014. They were entitled to a recall for the same issues with their Jeep as mine. This happened November 17 2018 and November 22nd..once each afternoon.
Etant absent pendant plusieurs mois et laissant ainsi mon vhicule immobilis, J'ai souvent des problmes de batterie mon retour, pour remdier cela J'ai achet dbut juillet 1 appareil de maintenance de batterie spcialement prvu pour ce genre de situation;je suis parti de chez moi le dimanche 8 juillet et J'ai pos L'appareil en fin de matine sur la voiture stationne dans le garage. Mon beau-frre a verifi plusieurs fois L'tat de L'appareil genius sur la Jeep, jusqu'au mercredi 11 juillet dans L'aprs-midi, aucun signe de D'anomalie constat lors de ces visites. Il N'est pas retourn jusqu'au 17 juillet dans L'aprs-midi, moment O il a dcouvert la voiture compltement brule sur la partie avant moteur, capot jusqu'au pare-brise, mais tout tait dj froid.
Recently, car started giving me a hard time to start. When it finally turns on it would sputter and turn off after a few seconds. Some lights flicker at times. Battery is fine. The ignition is sparking but doesn't turn the car on. Sometimes car turns on with no problem and I drive it for hours and sometimes it doesn't start at all or starts and turns off right away or after 10 seconds.
Front windshield wipers would not turn off, one speed only, rear wiper not working, brights not working, had to replace a faulty total integrated power module (tipm).
Leaking power steering fluid from unknown area caused smoke from under the hood and loss of steering capabilities while in motion. Also occasional ignition switch issues that occur when pressing the start button. Starter keeps turning the engine over however the vehicle never completes the crankng cycle. Driver has to open the door then hit the start button again before starter will stop. Push cap start must then be removed and the key inserted in order to turn the engine over and crank properly
2013 Jeep Grand Cherokee. Consumer writes in regards to several safety recalls and parts not being available for repair. The consumer stated the vehicle had 5 recalls that exceeded a reasonable amount of time to be completed.
Multiple episodes of extended crank without start. Also several episodes of stalling without warning while driving - 1X in drive but another time on highway at night in traffic. All episodes have happened in 2017 staring August through 'now'. car has been to dealer service 4 X without resolution. Currently with dealer being operated with a "flight recorder" as they did experience problem but couldn't identify the mechanical source - they contacted "Chrysler" for advice. I'm lucky, I'm driving a loaner for 3 weeks now from my dealership.
When pulling out of driveway, foot brake was applied but accelerator revved up and car lurched forward into traffic..barely avoided an accident. This is a serious safety issue. Contacted original dealer who said this was not a recall item and was dismissive. I requested that my complaint be put on file.
My Jeep has repeatedly shuttered and stalled when starting, both before and after the tipm recall was serviced. The locks also pop on and off repeatedly and won't stop. The rear tail light bulbs have had to be replaced multiple times (in excess of 4 times). There is also a long groan that happens when idling and sometimes when driving. The car has been unable to start properly and shakes violently before just completely shutting itself off without prompt. I have asked Jeep about it 3X and they have done nothing to assist other than perform the recall after making me wait several months for the parts.
I was driving on the highway and suddenly I was hit in the back of the head. At first I thought I was hit by another car but I looked around and there was no cars around. I pulled over and looked at my headrest and it exploded and hit me in the head. I called and brought my car in to Jeep who said it was the active head restraint and it is set to go off during an accident. I told them I was not in any accident. I then called Jeep directly who told me they would investigate the issue and that I should leave my car at Jeep. That was 3 week ago. All of my attempt to contact Jeep to have them rectify the issue and replace my headrest have gone no where. I have not received any call backs and every time I call them they tell me there is nothing they can do except wait until I am contacted by Jeep. This is a big safety issue as I could have run off the road an crashed.
My vehicle has 4 open recalls as listed below. I have presented it many months ago to two different Jeep dealers, dick myers, harrisonburg, va and billy bender, cumberland, md (where I purchased it). At both dealerships, they claimed a national backlog for recall parts and that they would order them and call me. I have never heard from anyone. I suspicion that this is a financial decision by Jeep, not the dealerships. I think they are delaying, hoping to not have to make these replacements. I want to declare the Jeep a lemon due to this and force them to buy it back since they can't seem to fix it. I want the government to put some teeth in these recalls. What good are they if they are not going to be repaired? number of open recalls: 4 NHTSA recall number: 14V-154 recall date: May 16, 2014 manufacturer recall number: P14 NHTSA recall number: 14V-391 recall date: August 19, 2014 manufacturer recall number: P36 NHTSA recall number: 14V-634 recall date: December 1, 2014 manufacturer recall number: P60 NHTSA recall number: 15V-115 recall date: April 10, 2015 manufacturer recall number: R09
When the vehicle is approached with 2 electronic key fobs for the same vehicle, or when two key fobs are present in the vehicle, or in close proximity, the rear liftgate can spontaneously open. After opening, the rear liftgate may or may not respond to close key presses on the keyfob(s). This could occur at any time, including while vehicle is moving, potentially allowing interior wind buffeting and allowing cargo to fall from rear of vehicle. This has happened multiple times, while vehicle was stationary and while in motion. On at least one occasion, while in motion, driver had to stop and exit the vehicle and manually close the liftgate.
A D V E R T I S E M E N T S
- West Jordan, UT, USA