On 8/3/2015 a employee of discount tire of lake worth, tx drove our 2014 Jeep Grand Cherokee Laredo into a concrete pole. The employee stated that he thought he was in reverse, when in actuality the vehicle was in drive. When he stepped on the gas he drove forward into a concrete pole. His explanation as to why was due to the lag (or ping) between requesting a command and seeing the led screen indicate the selection. My wife and I have seen this first hand, it is very possible to overshoot the intended gear, and try and correct before the display has accurately indicated the actual gear. Additionally the indication lights on the shifter are covered by the user hand when operating. This forces the operator to stare at the indicators in the gauge cluster, which as stated before have a noticeable lag between indications. It is the software lag, and the fact the shifter always springs back to the same positions that has cause confusion. Fca clearly knew of the issues as they stopped produced the pivoting shifters from 2014-2015. Starting in 2016 all Jeep Grand Cherokee models have a mechanical shifter that moved to different dedents for gear selections. The entire shifter assembly should be replaced with a mechanical model such as the ones used in 2016 and up Jeep Grand Cherokee.

- Fort Worth, TX, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 16V240000 (power train). The contact was unable to determine when the part would become available because the dealer stated that they had no specific time frame that the manufacturer would provide the remedy. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.

- Marion, NC, USA

The contact owns a 2014 Jeep Grand Cherokee. While driving 65 mph, "do not drive in park" was illuminated on the instrument panel. The contact pulled the vehicle over to the shoulder and exited the vehicle. The vehicle was towed to a dealer where the failure could not be determined. The vehicle was not repaired. The contact received notification of NHTSA campaign number: 16V240000 (power train). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 24,150. VIN tool confirms parts not available.

- Lexington, SC, USA

Regarding recall 16V-240. I am writing to encourage NHTSA to require fca to replace the electronic shift selector with one that stays in the position corresponding to the transmission gear selection. More display warnings and printed cards will not solve the user interface problem created by the shifter moving back to center regardless of the transmission gear selection. On numerous occasions, I have moved the shift selector forward from drive toward park, thinking that I had heard/felt 3 clicks and that I was in park, only to find that the vehicle is in reverse.

- South Lake Tahoe, CA, USA

The contact owns a 2014 Jeep Grand Cherokee. When the gear shift was placed in park, the gear failed to engage and the vehicle rolled more than once. The contact had to quickly get back into the vehicle, ensure the gear was completely in park, and apply the emergency brake. The vehicle was not diagnosed by a dealer. The manufacturer was notified twice. The failure mileage was not available.....updated 08/08/16

- Greensboro, NC, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while the driver was reversing from the driveway, her dogs were behind the vehicle as a result she shifted into part and exited the vehicle. The vehicle then rolled away and crashed into a fence. A police report was not filed and there were no injuries sustained. The vehicle was taken to an independent mechanic but the vehicle was not repaired. The manufacturer was not made aware of the failure. Two months after the failure, the contact received notification of NHTSA campaign id number: 16V240000 (power train). The failure mileage was 40,000. VIN tool confirms parts not available.

- Sugercreek, OH, USA

The contact owns a 2014 Jeep Grand Cherokee. After placing the vehicle into the park position and attempting to exit, the vehicle independently rolled back and crashed into a telephone pole. The air bags did not deploy. A police report was not filed and no injuries were sustained. The vehicle was taken to the dealer where it was diagnosed that the transmission shifter mechanism failed. The vehicle was not repaired. The contact mentioned that the front driver side door was destroyed. The manufacturer was made aware of the failure. The failure mileage was 8,944.

- Pittsburgh, PA, USA

My wife pulled the car into a community park and put the Jeep in park and opened the door to grab her sons lost dog. Next thing she knows the Jeep is rolling, and proceeds to run her over and continues down a small hill into some trees. She was taken to the hospital via a 911 call and we are now waiting for results from an mri. This problem could have killed her if she didn't get her head out of the way.

- Solon, OH, USA

The contact owns a 2014 Jeep Grand Cherokee. While driving and attempting to make a left turn, the contact attempted to shift gears and experienced a failure. The vehicle shifted into reverse and park. Initially, upon changing gears, it did not correctly shift into reverse. The dealer and the manufacturer were notified of the failure. The manufacturer provided no assistance. The contact stated that the failure pertained to unintended gear selection, which could cause a crash. The manufacturer refused to investigate the failure. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 16V240000 (power train). The VIN was not available. The approximate failure mileage was 15. Updated 06/29/16

- Westminster, MA, USA

The contact owns a 2014 Jeep Grand Cherokee. While driving at various speeds, the contact accidentally moved the gear shift and the vehicle shifted out of the drive position into neutral. The failure recurred numerous times. The vehicle was taken to the dealer, but was not diagnosed. The vehicle was not repaired. The contact received notification of NHTSA campaign number: 16V240000 (power train). The manufacturer was not notified of the failure. The approximate failure mileage was 5,000.

- Charleston, SC, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 16V240000 (power train). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact experienced a failure intermittently. The VIN was not available. The failure mileage was 21,000....updated 06/30/16 the consumer stated the vehicle rolled down a small hill in his driveway. Updated 08/02/16.

- Bayonne, NJ, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that after shifting the vehicle into the park position and exiting, the vehicle independently shifted into the drive position. As a result, the vehicle rolled forward and crashed into the contacts garage. A police report was not filed and no injuries were reported. The vehicle was inspected by the manufacturers engineer but the failure was undetermined. The manufacturer was notified of the failure and the VIN was included in NHTSA campaign number: 16V240000 (power train). The failure mileage was unknown.

- El Paso, TX, USA

On August 19, 2014, I stepped out of my stationary 2014 Jeep Grand Cherokee overland--believing I had put the vehicle in park on a gentle city-street slope--when it suddenly moved backward, rolling over my left leg and severely damaging my knee, skin, artery, and quad muscles. My wife immediately called an ambulance, which transported me to a local hospital, where doctors surgically attached an "external fixator" in three places, stabilizing and completely immobilizing my leg (for the next five weeks). After a second surgery and over a year of painful and arduous therapy later, I can now walk with a knee-brace, haltingly and with a noticeable limp... all due to the Jeep Grand Cherokee's transmission that does not accurately indicate what gear it is in! unless one is concentrating 100+% of the time on the console shifter--and constantly glancing at the indicator lights on the vehicle dashboard--the driver never knows what position the Jeep's transmission is in! the shifter on the console always looks exactly the same, no matter what gear has supposedly been selected. We had no absolutely forewarning of the potential life-threatening problem inherent in this vehicle's design, and I can only thank god that I'm still alive today. Last week we were surprised to receive written notification from Fiat Chrysler automobiles that the company and NHTSA had recalled 2014 Jeep Grand Cherokee for the specific defect described in my incident above!. (finally! vindication!) the recall number is show below, I believe. Fca vehicle recall number: S27 / NHTSA 16V-240

- Colorado Springs, CO, USA

The contact owns a 2014 Jeep Grand Cherokee. While the vehicle was parked, the gear lever shifted into the park position and rolled away. The contact stated that the gear shifter independently shifted into the drive position. The failure recurred on numerous occasions and the gear shifter also shifted into reverse. The vehicle was not diagnosed or repaired. The VIN was included in NHTSA campaign number: 16V240000 (power train); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 12,000. VIN tool confirms parts not available....updated 06/30/16 updated 07/11/16.

- Black River, MI, USA

My initial complaint was the vehicle not shifting into park correctly which I now see Fiat Chrysler is prepared to issue a recall. However, the solution offered is in my opinion insufficient. Warnings as opposed to a real fix is totally unacceptable and I believe NHTSA must demand a replacement of the entire shift module.

- Raleigh, NC, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while the driver left the vehicle running with the gear shiftier in park, the vehicle rolled away and crashed into a parking garage. The vehicle was taken to a dealer where the failure was unable to be determined. The VIN was not included in NHTSA campaign number: 16V240000 (power train). The manufacturer was notified of the failure. The failure mileage was 5,514.

- Scotch Plains, NJ, USA

I parked my vehicle in my driveway and exited the vehicle to enter my home. I was in the house for 5 minutes and heard a loud crash, upon looking out the window my vehicle had come out of gear and drove itself through my garage door damaging the door, the front end of my Jeep and my harley inside the garage.

- Lake George, NY, USA

I am writing this because of the recent transmission shifter recall regarding my 2014 Jeep Grand Cherokee. On April 9, 2015, at approximately 2:00 a.M., I stopped at the post office to mail a letter. I placed the electronic vehicle gear shifter into 'park'. it actually went into reverse. As I stepped out of the vehicle, my foot began to slip. I thought I had stepped onto some oil on the parking lot. I placed my other foot onto the pavement to catch my balance. It began to slip, also. In the confusion, I was unable to determine whether the vehicle was moving forward or reverse. I still had a hold on the door and the steering wheel. As I tried to pull myself back into the vehicle, the steering wheel turned. At that point, and since the door was wide open, I decided to drop to the pavement to move away from the moving vehicle. When I did, the front left wheel rolled over my right leg. My leg must have been in a folded position. The wheel rolled onto the inner-upper part of my lower leg, missing the knee, and off the outer-lower part of my upper leg. The pain set in. I was able to get up, chase down the vehicle, get in, and stop it before it crashed into anything. I sat in the vehicle for a while until some of the pain subsided a bit, drove back to the original place at the post office and parked it. I lost the letter I was mailing and searched for it. I went home, took three aspirin and a shot of whiskey, and watched television for a while until I could sleep. The next day at the office, my assistant named the vehicle "christine". on April 12, while getting ready for church, I noticed my foot looked very dirty. It would not wash off. My brother was visiting at the time, so I asked him to take me to the hospital. There was lots of soft tissue trauma, scaring, and nerve damage. One year later, the scars and some numbness remain.

- Hawthorne, FL, USA

Transmission does not always go into park after positioning transmission selector in park mode and vehicle has started to roll away as I exited vehicle. This is a concern as I live on a hill and vehicle has rolled backwards catching me with the drivers door. Had vehicle checked at Jeep dealer but unable to correct problem. Have talked to other Jeep owners and they have experienced same problem.

- Kalispell,, MT, USA

Our 2014 Jeep was running and stationary in our garage with my husband and myself beside the Jeep when it shifted into reverse, crashing out of our garage knocking my husband down and out, dragging him outside. It hit numerous lawn mowers, wheel barrows and finally a large tree before stopping.

- Tum Tum, WA, USA