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CarComplaints.com Notes: The 2014 (and 2015) Jeep Grand Cherokee shows an early trend of transmission complaints. Most of the complaints are for rough shifting — things like jerking & hesitation when shifting gears.

We are keeping an eye on things but the 2014 Grand Cherokee doesn't look like a good model year compared to past years.

10.0

really awful
Crashes / Fires:
50 / 0
Injuries / Deaths:
25 / 0
Average Mileage:
12,157 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Jeep Grand Cherokee drivetrain problems

drivetrain problem

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2014 Jeep Grand Cherokee Owner Comments (Page 1 of 12)

problem #236

Nov 282016

Grand Cherokee

  • 26,000 miles

A D V E R T I S E M E N T S

The contact owns a 2014 Jeep Grand Cherokee. While the vehicle was stationary in the park position, the vehicle rolled back without warning. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The failure mileage was 26,000.

- Mulberry, FL, USA

problem #235

Nov 152016

Grand Cherokee

  • 49,000 miles
Violent jerking when vehicle tries to shift from 3rd to 4th gear. Sometimes the shift does not happen and the vehicle stays in 3rd gear. Took to dealership and they replicated the problem. Checked for software updates (there were none available) and tried reset everything (did not fix the problem. Service at dealer said it is similar to the issue with the Chrysler 300 and a software fix is needed but not available. Until then, it continues to operate as-is and potentially cause an accident.

- Dunwoody, GA, USA

problem #234

Aug 112014

Grand Cherokee

  • 15,000 miles
As previously reported, this vehicle makes a loud popping sound and lurches at cold start up. The sound is audible inside the vehicle and outside from about ten feet. Dealer had it in service for three weeks before being informed by corporate that the problem could not be fixed. They said it was "normal" and it functions as designed. The problem continues and has rendered the vehicle unsalable.

- Brooksville, FL, USA

problem #233

Nov 012014

Grand Cherokee

  • 1,000 miles

A D V E R T I S E M E N T S

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the engine stalled numerous times while driving various speeds. The gear system also emitted a noise and jerked while shifting gears. As a result, the contact struck an object while driving. There were no injuries. In addition, the heating system failed. The air conditioner and heater made a loud noise when activated. The vehicle was taken to the dealer several times for the failures. The dealer upgraded the software system several times, but the failure was not corrected. The vehicle was repaired per NHTSA campaign number: 16V529000 (power train), but the failure was not corrected. The manufacturer was not notified. The approximate failure mileage was 1,000.

- Ashburn, VA, USA

problem #232

Nov 082016

Grand Cherokee

  • miles
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 16V529000 (power train); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Terre Haute, IN, USA

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problem #231

Jun 242016

Grand Cherokee

  • miles
No contact from dealer to repair defect from S27 recall.

- Atlanta, GA, USA

problem #230

Nov 012016

Grand Cherokee

  • 24 miles

A D V E R T I S E M E N T S

The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 16V240000 (power train) and was unable to determine when the vehicle would be repaired for months. The dealer and the manufacturer did not disclose when the parts and remedy would become available for the recall repair. In addition, the gear shifted into park while the vehicle was in motion, and the instrument cluster warning indicators and gauges flickered. The "service four wheel drive" warning indicator flashed as the failure progressed. The contact was pulling off the road when the gear shifted into park, causing skid marks and the brakes applied without warning. The shifter and start button went into a lock mode and the vehicle was unable to be driven. The manufacturer provided no repair solution. The approximate failure mileage was 24. Parts distribution disconnect.

- Laurel, MD, USA

problem #229

Oct 212016

Grand Cherokee

  • 62,350 miles
The contact owns a 2014 Jeep Grand Cherokee. While pulling into a parking spot and shifting the gear into reverse, the gear shifter failed. The vehicle was included in NHTSA campaign number: 16V24000 (power train). The manufacturer was not aware of the failure. The approximate failure mileage was 62,350.

- Cave Creek, AZ, USA

problem #228

Apr 232016

Grand Cherokee

  • 36,000 miles
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while reversing from a parking space and then placing the gear shifter into the drive position, the gear shifter moved to the park position independently. The failure occurred multiple times. The contact stated that the VIN was included in NHTSA campaign number: 16V240000 (power train) and was repaired however, the failure recurred. The manufacturer was not notified about the failure. The approximate mileage was 36,000. The VIN was not available.

- Sigourney, IA, USA

problem #227

Oct 052016

Grand Cherokee

  • 28,000 miles
The contact owns a 2014 Jeep Grand Cherokee. When the vehicle was placed in reverse or drive, it would automatically shift into park. The issue was discovered after taking the vehicle to a local dealer for an electronic shift recall repair. The failure mileage was 28,000.

- Knoxville, TN, USA

problem #226

Sep 292014

Grand Cherokee

  • 10,823 miles

A D V E R T I S E M E N T S

My 2014 Jeep Grand Cherokee transmission failed to engage in parking gear on a hill in a parking lot and rolled away into another parking car with a driver inside damaging both cars and resulting in insurance claims to fix the damage. No injures but damage to both vehicles. Recent software upgrade to fix issue is horrible. Providing claim documentation on both vehicles involved.

- Colorado Springs, CO, USA

problem #225

Sep 262016

Grand Cherokee

  • 55,675 miles
Shifting problems mainly on freeway travel and in hilly situations, will very hard downshift when slowing to a stop. Will downshift to lower gear without warning and will not shift up when you try accelerate to get back into traffic, stays in a lower gear much to long then finally will up shift, sometimes I have pull off road. This is a very dangerous problem.

- Harkers Island, NC, USA

problem #224

Jul 132016

Grand Cherokee

  • 50,750 miles
Wife parking on 1st floor of parking structure in downtown green bay, wi July 13th 2016. She shifted to reverse to adjust the vehicle so as to enter the parking space correctly. The vehicle started to move back while she looked over her shoulder to see what was behind her. All of a sudden the truck stopped going back & violently jerked forward. The truck started moving rapidly forward even though it had not been shifted into drive. The front tires jumped up on the curb at the front of the parking spot. The truck hit the cement wall violently at the front of the parking space. The front of the truck actually went through a portion of the cement wall. The motor was revving loudly while the truck was pressed up against the wall as if trying to push its way through the wall. Wife had difficulty getting vehicle to shut off as the push button start was ineffective due to the vehicle not shifting easily out of gear. The accident resulted in $11K+ in damages to the truck and $40K+ in damages to the parking structure. There is a recall on the shift lever for the 2014 Jeep Grand Cherokee which is S27/whtsa 16V-240. Tried to get recall fixed a month prior to the crash but was advised by dealer the parts were not available as of yet. Crash occurred while waiting for parts to be available. Chrysler says this recall is not the cause of this incident. Reluctantly filed accident claim with my insurance company. Claims adjuster advised he had 2 other incidents where the insured claimed this model of truck had shifted itself into either reverse or drive on its own.

- Green Bay, WI, USA

problem #223

Sep 132016

Grand Cherokee

  • 12,000 miles
The contact leased a 2014 Jeep Grand Cherokee. The vehicle hesitated when making a complete stop and when accelerating. In addition, while driving highway speeds, there was a sudden loss of power and the contact had to coast the vehicle over to the side of the road. The vehicle was parked at the contact's residence and was unsafe to drive. The contact notified two dealers and they were unable to supply the remedy and parts to repair the vehicle. The contact later received notification of NHTSA campaign number: 16V529000 (power train). The two dealers mentioned that the parts were unavailable. The manufacturer was notified of the failure. The approximate failure mileage was 12,000. VIN tool confirms parts not available.

- Long Branch, NJ, USA

problem #222

Dec 142015

Grand Cherokee

  • 29,000 miles
The contact owns a 2014 Jeep Grand Cherokee. After parking in the driveway and exiting the vehicle, it rolled in reverse. The driver side door was impacted and pushed towards the driver side fender when the failure occurred. The contact was able to quickly enter the vehicle to place the gear in park and apply the parking brake. The vehicle was not inspected and diagnosed to determine the cause of the failure. A repair center estimate was received from a repair shop concerning the damages. The vehicle was later included in NHTSA campaign number: 16V240000 (power train). The manufacturer was not notified. The approximate failure mileage was 29,000. Parts distribution disconnect.

- Little Rock, AR, USA

problem #221

Aug 162016

Grand Cherokee

  • 35,000 miles
I drive the 2014 gr Cherokee with the electronic gear shifter that has been recalled for the shifter not engaging all of the way into park. I had the recall 'fix' done a couple of months ago, but then found out from the dealer that the emergency brake only engages if you attempt to open one of the doors. About a week ago, after parallel parking on a busy city street, I put the car in park and remained in the car for about another minute while fishing quarters out of my cupholder (for the parking meter). I all of a sudden felt like something hit my car, looked up only to find my car had rolled backward into the parked car behind me. I have a huge bike rack on the back of my Jeep that blocks the reverse camera, so the audible security alert is always on when the car is in reverse - this alert did not come on while the car was rolling backward, therefore, the car was not in reverse, but rather not in park all of the way. Thankfully there were no pedestrians behind my car, nor any damage to either vehicle, however, if a person would have had their back to me, I would have crushed them between the two cars. My car has now been at the dealership for 6 days (second time for same issue) and I'm dealing with customer service departments within Chrysler/Jeep to rectify this issue somehow. I want either a new gear shifter that is not electronic, or to get out of this vehicle. This gear shifter is an enormous safety hazard. I feel like I'm getting the run-around, to say the least, about a major recall that is the auto makers fault, not the consumer. For the record, I have been driving approximately 30 years and typically average 20-30K miles/year. I am consulting a lawyer at this point.

- Royal Oak, MI, USA

problem #220

Aug 242016

Grand Cherokee

  • miles
The contact owns a 2014 Jeep Grand Cherokee. Upon placing the vehicle in park, the display panel showed the gear in park when the contact exited the vehicle. The vehicle independently surged forward into drive and crashed into the contact's garage door. The contact heard an abnormal noise and entered the vehicle to ensure that the gear was placed in park. The VIN was included in NHTSA campaign number: 16V240000 (power train). The manufacturer was not notified. The failure mileage was not available. Parts distribution disconnect.

- Rancho Viejo, TX, USA

problem #219

Aug 112016

Grand Cherokee

  • 75,000 miles
My Jeep was serviced twice for the recent shifter problem that Chrysler identifies as driver inattention or confusion. The software patch that is intended to "auto park" the vehicle, has failed on two occasions. The engine is started, I apply the brake and place the shifter into reverse or a forward gear. I the desired gear is illuminated and I ease of the brake, however, when apply gas the engine simply races as if the transmission is still in park or neutral. Jeeps attempt to fix a problem has now led to another problem. This vehicle is unreliable and a death machine. I have no confidence in it's operation and I can't in good conscience sell this vehicle to anyone. Jeep corporate should be in jail.

- Orange, MA, USA

problem #218

Aug 072016

Grand Cherokee

  • 29,000 miles
The contact owns a 2014 Jeep Grand Cherokee. While the vehicle was in neutral at a car wash, the contact released the brake pedal and opened the door. Independently, the gear shifter shifted from neutral to park. The vehicle was previously repaired per NHTSA campaign number: 16V240000 (power train). The manufacturer was made aware of the failure. The approximate failure mileage was 29,000.

- Yonkers, NY, USA

problem #217

Jun 202016

Grand Cherokee

  • 50,000 miles
The shifter problems have been well documented but I read about the proposed solution and from my experience that will only fix part of the problem. Unless the driver is paying close attention the vehicle may not be in park. But it is also very easy to shift from park to neutral. The near miss I had was leaving a parking lot that had an incline to a very bust street. I thought I was idling to the ease of the street but I was actually in neutral. When I let off the brake to pull onto the street the car rolled into oncoming traffic but obviously did not excellerate when I hit the throttle. Scrambling to get the car in gear it took a few prescious seconds to realize you have to push on the brake in order for the transmission to shift. Too much to think about in those circumstances. The shifter is going to get others killed unless a complete new system is installed. This car has many great safety features but in many cases there just isn't enough time to react. I'm a 40 year experienced licensed driver with class a cdl. A driver should not have to concentrate on the shifter. It should be a natural motion. This is a ticking time bomb that must be repaired or it will cause more accidents and deaths. Please keep in mind that an alarm that tells the driver the car is or is not in park will only fix part of the problem. I routinely find myself in the wrong gear. Jeep is trying to find a cheap way out that is just not going to work.

- Willow Park, TX, USA

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