CarComplaints.com Notes: The 2014 (and 2015) Jeep Grand Cherokee have a serious defect trend of transmission complaints. Most of the complaints are for rough shifting — things like jerking & hesitation when shifting gears.

10.0

really awful
Crashes / Fires:
9 / 22
Injuries / Deaths:
6 / 0
Average Mileage:
24,781 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Jeep Grand Cherokee electrical problems

electrical problem

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2014 Jeep Grand Cherokee Owner Comments (Page 11 of 22)

« Read the previous 20 complaints

problem #233

Jun 152017

Grand Cherokee

  • 83,000 miles

A D V E R T I S E M E N T S

There have been more recalls than I can count, but recently I was driving it and the alternator (which was recalled) when out in the middle of driving and I had immediately pull over and lost control of the car. I've had another recent recall not the shifter and my stereo randomly went black, allowing no control over the vehicle settings or A/C. this car is a lemon!

- Helotes, TX, USA

problem #232

Feb 012017

Grand Cherokee 6-cyl

  • Automatic transmission
  • miles
The contact owns a 2014 Jeep Grand Cherokee. Without warning, the contact noticed smoke rising from under the hood. The vehicle was taken to a dealer (phillips Chrysler Jeep Dodge Ram, 3440 S pine ave, ocala, fl 34471, (352) 732-7577) where it was diagnosed that the alternator assembly needed to be replaced. The alternator was replaced and the dealer indicated that the vehicle was excluded from NHTSA campaign number: 14V634000 (electrical system) due to the amp being 180 and not 160. It was unknown if the vehicle was included in NHTSA campaign number: 17V435000 (electrical system). The manufacturer was notified of the failure and provided no solution other than having the dealer replace the part. The failure mileage was not available....updated 10/23/17

- Ocala, FL, USA

problem #231

Jun 282017

Grand Cherokee

  • 40,000 miles
The contact owns a 2014 Jeep Grand Cherokee. While driving 25-30 mph, the vehicle stalled. The contact stated that the accelerator pedal was depressed; however, the vehicle failed to respond. The vehicle was taken to normandin Chrysler Jeep Dodge (located at 900 capitol expressway auto mall, san jose, ca 95136, tel: 408-266-9500) where it was diagnosed that the eco-mode feature, which was defaulted on, caused the vehicle not to be responsive. If the eco-mode was turned off, the vehicle operated as intended. The contact was informed of a software update to remedy the issue but, on this specific vehicle, the software was incompatible. The dealer provided case number: S-1508000166. The manufacturer was contacted and made aware of the failure. The approximate failure mileage was 40,000.

- Sunnyvale, CA, USA

problem #230

Jun 182017

Grand Cherokee

  • 44,000 miles

A D V E R T I S E M E N T S

Had rapid failure of alternator very similar to what is mentioned in NHTSA 14V-634. Based on the fact that mileage seems to be low for an alternator failure (44K) and same engine had similar issues, I question why my Jeep isn't covered in the recall or if the recall should/needs to be expanded. We were parked with the engine running. When I shifted the car in reverse, the low voltage light came on, the alternator quit working and ended up destroying the drive belt. There was smoke coming from the alternator and I was concerned of possible fire.

- Chesterfield, MO, USA

problem #229

Jun 102017

Grand Cherokee

  • 64,000 miles
My vehicle's alternator suddenly started making a high pitch whistling noise, the radio and other electronics were not working in the vehicle, so I stopped. A white smoke started to pour out of the front grill and the smoke smelled like plastic/wires burning. I opened the hood and noticed the smoke was coming from the area where the alternator was. After the smoke stopped, I attempted to turn the vehicle on and nothing would work. I had the vehicle towed to the dealership. The dealership stated my battery was burnt up, the alternator was dead and they had to replace the usable link because that also burnt up. They also said they placed a battery in the vehicle to figure out what was wrong and their battery burnt up as well. They said they have never seen anything like it before. The vehicle only has 64,000 miles on it.

- Waterford, MI, USA

problem #228

May 312017

Grand Cherokee

  • 89,000 miles
The contact owns a 2014 Jeep Grand Cherokee. While driving 35 mph, the vehicle stalled and the ABS, check engine, and battery indicators illuminated. The vehicle was towed to dallas Dodge Chrysler Jeep Ram (11550 lyndon B johnson fwy, dallas, tx 75238) where it was diagnosed that the alternator failed and burned the wire that went to the battery, which also caused the battery to fail. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 89,000.

- Mesquite, TX, USA

problem #227

May 302017

Grand Cherokee

  • 75,000 miles

A D V E R T I S E M E N T S

Sudden failure of the alternator causing the vehicle to stall while driving. Very dangerous and luckily I was not on a highway.

- Glen Allen, VA, USA

problem #226

May 282017

Grand Cherokee

  • 33,000 miles
Alternator seized on the car after only 33,000 approx. The vehicle is just outside of the 36 month warranty. Jeep will not fix and says it does not fall under recall P60/ NHTSA 14 -634 even though the issues described in the recall are exactly what happened to my vehicle. I called the Jeep dealership and fca and neither are willing to work with me or do anything to resolve the problem. I'm told per my VIN number that my vehicle does not have the faulty alternator yet it has the exact problems of the recalled one from the same year. Issue description- I was driving from nashville tn to naperville il and approximately 3 hours from naperville I stopped for gas and a break and upon starting the car the battery light came on. I continued to drive to naperville il and upon exiting the highway the car started losing power. It sounded like a vacuum cleaner and not like a normal engine. I keep driving and pulled into a parking lot. As I pulled in I lost all electrical components, including the brakes. The car would not start. Upon taking it to my mechanic, then to a Jeep dealership it was determined the alternator seized and damaged the battery and belt. They refuse to correct it and I'm now paying $680 for repairs.

- Naperville, IL, USA

problem #225

Mar 132017

Grand Cherokee

  • 33,300 miles
The contact owns a 2014 Jeep Grand Cherokee. While driving 70 mph, the vehicle stalled without warning. The contact was able to restart the vehicle and drive away. The contact stated that the vehicle also stalled on another occasion. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 33,300.

- Jenkintown, PA, USA

problem #224

Apr 032017

Grand Cherokee

  • 55,000 miles
The contact owns a 2014 Jeep Grand Cherokee. While driving approximately 20 mph, the "battery voltage low" indicator illuminated. The vehicle was pulled into a parking lot and the driver noticed smoke from the hood. The driver opened the hood and noticed that the alternator was on fire. The driver extinguished the fire. A fire report was not filed and there were no injuries. The dealer and manufacturer stated that there was no recall. The failure mileage was approximately 55,000.

- Farmington, NM, USA

problem #223

Feb 102017

Grand Cherokee

  • 40,000 miles

A D V E R T I S E M E N T S

On Feb 10th 2017 while driving to work the car lost its power in the middle of the highway, ABS failed, power steering failed, and every indicator on the dash board lit up. When the car finally stopped, car shut down while it was in gear. After further inspection at the Jeep dealership, it was determined that alternator was at fault and caused the car to stall and electronics to fail. Costing $1,600 in repairs

- Appleton, WI, USA

problem #222

Nov 052016

Grand Cherokee

  • 20,000 miles
Multiple problems with the forward collision warning (fcw) and adaptive cruise control (acc) systems 1) system will issue false brake warnings (and apply brakes if enabled) on clear straight roads with no other cars or obstructions. 2) system will disable itself at random intervals disable itself for a period of time (10-20 minutes). Only notification is brief "fcw/acc system disabled" notification in gauge cluster - no audio warning that important safety system disabled itself. 3) when using acc, when vehicle resumes set speed after autonomous braking, vehicle will accelerate into back of next vehicle ahead - have to manually intervene and apply brakes to prevent collision. Note that this vehicle uses a Bosch lrr3 radar sensor system for the fcw and acc features. Vehicle has been into Jeep dealers for service for this issue five times, and even after opening star case with Jeep/Chrysler fca, still no fix for this serious safety issue.

- Columbus, NJ, USA

problem #221

Apr 062017

Grand Cherokee

  • 55,000 miles
Shifter doesn't work. Car wouldn't shift to park and the car engine wouldn't shut off

- Springfield, VA, USA

problem #220

Mar 222017

Grand Cherokee

  • 56,000 miles
"takata recall" driving to work my car made a loud whistling noise and the battery light came out. I let it sit during work and after work I started it up. I then hopped in and while driving I noticed a burning smell coming into the truck and it was smoking from the hood at a stop light. I proceeded home and the smoke was now inside the car. My baby cousin was in the car and he began coughing, that's when I looked over and noticed it was very smoky in the car. I kept driving home (the street way) rolled the window down slightly for ventilation and noticed that my parking sense light came on. At the next light, my abn light came on along with the check engine light, and several other lights. That began to scare me and I knew it wasn't just my battery. The next time I took my foot off of the brake the smoke from the hood increased as well as in the car. The windshield wipers began going crazy, and I could tell that the car wasn't letting me use the gas anymore and the wheel began to lock up. This really made me nervous because it was extremely hard to turn it. At this point im panicking and causing traffic. Pulling into a safe location, the wheel was completely locked at this point and even pushing the brake was hard. After coming to a complete stop the car wouldn't let me put it in park, then the vehicle just shut off. The smoking continued for a few minutes but I jumped out as soon as it came to a stop. Luckily I took another route home or else I would have been on the highway when this happened. I then called aaa and waited outside to get the truck towed. It took them 25 minutes to come after a 5 minute phone call requesting their services. I got my belongings out of the truck and it still smelled like burnt smoke even after waiting with the window cracked. I don't have pictures, I have videos.

- Chesapeake, VA, USA

problem #219

Feb 202017

Grand Cherokee

  • 28,000 miles
The contact owns a 2014 Jeep Grand Cherokee. While driving 30 mph, the low beam headlights became inoperable without warning. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 28,000. The VIN was not available.

- Allentown, PA, USA

problem #218

Feb 082017

Grand Cherokee

  • 30,000 miles
The alternator started smoking after driving it 1/4 mile and then stopping. Alternator was smoking while the vehicle was in motion. Alternator continued to smoke after the vehicle stopped. The alternator turned a cloudy black because of the smoke and the car suddenly did not work. Vehicle was towed (for free) to raf's auto repair in kapolei, hi and fixed. The mechanic said that the error code for the Jeep stated that the alternator suddenly failed for unknown reasons. Most likely a faulty alternator. The grand total to fix this issue was $863. I called Chrysler to see if my vehicle had a faulty alternator recall. It did not. So I could not get it fixed by Chrysler. I gather from the 10 recalls on my vehicles year make and model group, that this alternator was a factory default and I should not be paying for it. This issue should be taken into consideration by Chrysler company and I believe that Chrysler should pay for this repair bill.

- Kapolei, HI, USA

problem #217

Feb 012017

Grand Cherokee

  • 44,000 miles
Owner has been having ongoing issue with head unit in 2014 Jeep Grand Cherokee limited w/44K miles. Vehicle was originally bought back by Jeep for electrical issues then resold. Radio unit was already replaced twice by the previous owner and the new owner is being asked to replace it for a third time out of pocket. Head unit freezes rendering the functions unusable. Additionally, the screen remains black on start up preventing use of the radio, phone, rear backup camera and use of the heat controls such as temperature and area of heat distribution. Will occur while running and when starting up.

- Bridgewater, MA, USA

problem #216

Jan 272017

Grand Cherokee

  • 51,000 miles
While driving battery low voltage alarm occurred. Shortly after, electrical systems began to shut down, lost power steering, then engine shutdown. I was able to get to shoulder of a major highway. Vehicle had no power :all electrical indicators, displays, lights, including shifter were off and could not be turned

- Mullica Hill, NJ, USA

problem #215

Dec 012016

Grand Cherokee

  • 0 miles
Fca refuses to do open recalls they claim vehicle was in Missouri with 69K miles on it. Vehicle is a 1 owner Chrysler capital lease return with 29K miles used and seviced in California only. 5 open recalls

- Santa Rosa, CA, USA

problem #214

Nov 012014

Grand Cherokee

  • 1,000 miles
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the engine stalled numerous times while driving various speeds. The gear system also emitted a noise and jerked while shifting gears. As a result, the contact struck an object while driving. There were no injuries. In addition, the heating system failed. The air conditioner and heater made a loud noise when activated. The vehicle was taken to the dealer several times for the failures. The dealer upgraded the software system several times, but the failure was not corrected. The vehicle was repaired per NHTSA campaign number: 16V529000 (power train), but the failure was not corrected. The manufacturer was not notified. The approximate failure mileage was 1,000.

- Ashburn, VA, USA

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