CarComplaints.com Notes: The 2014 (and 2015) Jeep Grand Cherokee have a serious defect trend of transmission complaints. Most of the complaints are for rough shifting — things like jerking & hesitation when shifting gears.
10.0
really awful
Crashes / Fires:
9 / 22
Injuries / Deaths:
6 / 0
Average Mileage:
24,781 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
7/2020 lifters and cam failure @65k miles. 4+ weeks dealership did repairs. They never disclosed the major engine repair or gave me any paperwork while I waited to pick up this jeep after I purchased it. 8/2020 lifters and cam repaired. 19 miles & 1 day spun crankshaft bearings & damaged cylinder walls. 1.5 weeks for dealership to get a new Mopar 6.4 Hemi long block vvt mds engine. 8/2020 new Mopar long block 6.4 hemi installed at dealership. paid $2k since I didn't know about the dealerships concealed major repairs. 8 dealership and 3 penzoil. All (0w40 penzoil ultra-platinum) Dealership maintained & repaired pads/rotors..Waterpump..headlight bulbs and some other minor things. 10/2023 38k miles later the new engine had lifter and camshaft failure. Dealership said the 60/100k warranty I paid for with the previous mopar long block engine purchase was not activated ànd they had no record of it other then the work order/repair bill I have, with start date & miles and end date & miles And deductible. Jeep customer care said my jeep was imported from Canada and is void of any and all parts warranty. So that's why dealership couldn't register my jeeps engine warranty. Sale person said the jeep was USA built spec but it's a Quebec Canadian build spec imported into USA. I got the original window sticker downloaded its French & metric. So no warranty. Fraudulent sale of a gray market import with no disclosure of the major issue they tried to repair while I waited for my jeep. I already purchased it $37k but was waiting on them to prep it for sale and deal with my trade in. Low mile 2013 dodge charger RT max AWD with every option and dealership maintained. I filed a complaint with NHTSA for defects and another for the Fraudulent concealment of known a major engine failure along with concealment of repair attempts/defect though BBB, Google and consumer car complaints. I'm retaining an auto dealership fraud/consumer protection attorney to file against Feldman Automotive Group
I am driving on the highway and my vehicle goes into neutral on its own it-??s very dangerous and almost caused an accident from what I was reading there was a recall for the software for the transmission this happened quite a few times and needs fixing
My youngest son was away at college, using the vehicle to go to and from class. He was driving the Jeep home for summer break when suddenly, the wipers turned on and the dashboard warning lights lit up the dash like a Christmas tree. He did not know what to do, who would? Then the dashboard went completely black. He tried turning off the wipers and then suddenly the car shifted into park in the middle of traffic all on its own, with cars on both sides. He was fortunate that he was not rear-ended and severely injured. My son is a cautious driver, as he fears any accident that could end his athletic career. He pulled over and turned the jeep off and then on and things looked normal. No more flashing dash warning lights, so he continued down the road, hazard lights on, paying close attention to vehicles around him. The dashboard warning lights were flashing repeatedly, vehicle auto shifting itself, dash going completely black and vehicle stalling in moving traffic...this happened several times on his way home. What my son experienced on the road, has happened to me several times since. It is a very frightening and dangerous experience. I believe I have been grossly misled by Chrysler Jeep Sales and continue to be misled about the soundness of my vehicle and the after reporting to the AutoNation (Chrysler Jeep) Service Department, the dangerous situation my family was in by driving my Jeep, I feel I was not dealt with fairly. Is this how they treat all customers or is it because I am Latina and a woman" With a vehicle with so many recalls, so many complaints and so many investigations by the NHTSA, it is a wonder why it is still on the road. Those who know would say, because no one has died, yet. Should that be the accepted answer or response? Should someone have to lose their life before this vehicle is taken off the road" Please see my attached document. I urge you to do a thorough investigation of these serious safety issues. (CPU, modules have been ongoing issues
My youngest son was away at college, using the vehicle to go to and from class. He was driving the Jeep home for summer break when suddenly, the wipers turned on and the dashboard warning lights lit up the dash like a Christmas tree. He did not know what to do, who would? Then the dashboard went completely black. He tried turning off the wipers and then suddenly the car shifted into park in the middle of traffic all on its own, with cars on both sides. He was fortunate that he was not rear-ended and severely injured. My son is a cautious driver, as he fears any accident that could end his athletic career. He pulled over and turned the jeep off and then on and things looked normal. No more flashing dash warning lights, so he continued down the road, hazard lights on, paying close attention to vehicles around him. The dashboard warning lights were flashing repeatedly, vehicle auto shifting itself, dash going completely black and vehicle stalling in moving traffic...this happened several times on his way home. What my son experienced on the road, has happened to me several times since. It is a very frightening and dangerous experience. I believe I have been grossly misled by Chrysler Jeep Sales and continue to be misled about the soundness of my vehicle and the after reporting to the AutoNation (Chrysler Jeep) Service Department, the dangerous situation my family was in by driving my Jeep, I feel I was not dealt with fairly. Is this how they treat all customers or is it because I am Latina and a woman" With a vehicle with so many recalls, so many complaints and so many investigations by the NHTSA, it is a wonder why it is still on the road. Those who know would say, because no one has died, yet. Should that be the accepted answer or response? Should someone have to lose their life before this vehicle is taken off the road" Please see my attached document. I urge you to do a thorough investigation of these serious safety issues. (CPU, modules have been ongoing issues
Our car was stopped and then engine started intermittently lunging forward for no reason. Rear ended the car in front of us and had to use the emergency brake to stop the car. Jeep Corp sent an independent inspector to check the car but only shared the car was drivable and didn't say there was a problem. They wouldn't share the computer findings with us or the dealer, only that is was drivable. They also wouldn't allow the dealer to see the computer while it was being tested. The car is currently parked and we bought another car. Waiting for Jeep to cover replacing parts or do something to the Jeep before it has another accident.
- Albany, NY, USA
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While using cruise control and traveling at a speed of approximately 70 miles per hour on the highway, my car accelerated on its own and ai had I had to hit the brakes. I was thankfully able to slow it down, to which the entire car shuts down. The vehicle completely shut off and would not start. I had to have it towed to Jeep and they told me it was not one, but BOTH fuel pumps had failed. They charged me over $1700. There is currently a recall for this very issue and Jeep made no attempt to fix it. I had no idea there was even a recall for this until now and this happened a few years ago.
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle would hesitate upon depression of the accelerator pedal. The contact also stated that the vehicle stalled with an unknown warning light illuminated. The vehicle had been taken to a dealer and an independent mechanic where several repairs were performed; however, the failure persisted. The manufacturer was not notified of the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 14V634000 (Electrical System) which she linked to the failure. The vehicle was not repaired. The failure mileage was approximately 138,000.
The vehicle was running but in park. I was putting air in my tires and heard something. I looked towards the passenger front and seen smoke coming from up front. The air ride pump caught on fire and melted wires, hoses, and the inner fender cover. I was able to put it out quickly.
Car shut down and engine stalled while driving. I coasted to a stop in the middle of traffic. Car would not restart. Had to get towed home. There are two open recalls on this vehicle- one for fuel pump and one for tone wheel. The dealers say they can-??t fix it because no parts are available. This is unacceptable. One recall has been issued over a year ago. This is my primary vehicle. I have already had to borrow a family members vehicle for weeks now. I cannot wait months hoping for parts to become available. I need recall work to be performed now or at least a temporary fix to get me back on the road.
My JGC 2014. I was on a 5 lane interstate in the far left lane when my car started decelerating at a speed of 64mph. As I was merging into the left emergency lane it switched into neutral gear. I then proceeded to stop and put the Jeep into park and turn it off. Prior to this incident my check engine light had just illuminated a month prior and I ran a diagnostic computer test and it returned stating it was an EVAP problem. I haven-??t had any systems. So I was waiting on my first check to get it taking care of (meaning no gas smell in the cabin, no fuel leaks under vehicle, no bad gas mileage). So the police came to my rescue and helped me pull the emergency neutral pull in the middle console in order to get it off closer to the median so I wouldn-??t get hit until I could get a tow. Well it wouldn-??t turn over again. It sounded like I had a fuel pump problem but when I went to turn it on but not over I heard my fuel pump cut on. So no problems there! So my battery started running low in voltage so I charged it with a battery pack and it got around 13 v and I unplugged it. It-??s a 14 v battery. Well I got my vehicle turned in the off position the emergency neutral gear unlocked and then my windshield wipers started and the car was not on. I heard clicking in the fuse part under the hood so I found that fuse and pulled it. I think took a fuse checker and checked every fuse in my box they all had fire. On my dash it started saying system brake suspension and the check engine light was off. So I checked it with the computer diagnostic tester and it said a code of all U-??s which were the ECU and the TCM and the gear shifter which was the only P.O. code. So we took my gear shift off and cleaned it and hooked it back up. It was nasty. And it would slap again but not show on my dashboard. So I reset my battery and nothing. I am so upset about this. I-??ve worked on every vehicle I-??ve owned and this is mind boggling. Everything is up to date and seems fine
While driven the vehicle, the head of the driver front seat opened and broke where you can see the broken plastic support in the interior. After a month the head of the seat of the passenger were broke in the same way. They were open and broke and expose the interior of the head seat noticed the plastic pin support broken.,06
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle suddenly shifted into neutral and lost motive power. The contact received Police assistance when the vehicle failed to immediately restart. The contact was then able to pull the vehicle to the shoulder of the roadway. The transmission and check engine warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure due to a lack of power. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control) for which the VIN was included. The manufacturer was not notified of the failure. The failure mileage was 176,000.
The left bank intake camshaft and roller rockers have failed. It has cause the check engine light to come on and go off reading a misfire in cylinder 2. After costly repairs to coil packs and plugs, Chrysler is now going to replace with a cost of $1,900. This is the same issue in the 2013 Jeep that Chrysler extended the warranty on and won-??t do it now on this year model.
Started the car and heard a high pitched whining coming from engine compartment. Reversed the vehicle about 20-25 feet and smelled burning rubber and then smoke started coming from the engine compartment. Turned off the vehicle and opened the hood, and saw that smoke was coming from the alternator. The alternator continued to smoke for approximately 15-20 minutes. We had the vehicle towed to a mechanic as it was completely inoperable at this point, and we had to have the alternator and battery replaced, as well as a wiring harness. The replaced alternator was shown to us by the mechanic and it was black and melted in spots. This seems related to NHTSA Safety Recall T36/NHTSA 17V-435, but NHTSA site is showing no open recalls for the vehicle and Chrysler insists the vehicle is not under any recalls.
My 2014 jeep cheroke limited stopped working without any prior warning. I was driving on the highway with my company children. I was going at a speed of 65 miles per hour, when it began to fail in a life, first I noticed the air conditioning stopped working, then I slowed down and stopped accelerating, I noticed that the speed changes suddenly began to change from Drive ( D) to neutral (N), and I got a picture on the dash saying I needed to check my transmission. So what I wanted was to get off the road because I was afraid that my three children were with me and I was afraid that something bad would happen, but the bad thing is that I couldn't stop, because there wasn't enough and safe space where I could stop the truck. and many cars came behind me. So I went about a half mile and was able to get off the road. It was when my truck stopped hard and put itself in Neutral (N) and didn't want to go any further. The air conditioning did not want to work either. When I got off and checked it, I noticed that my truck had oil in the back. So all I thought of was calling my husband and he went to the place where we were to pick us up. The weirdest thing that happened to me was that I never had any warning on the dash before until it started to go bad that day. My husband had checked the truck out because I was going out of state. He always did the corresponding checkups and oil changes because that is the truck that we used for my children and I. The next day we returned for the truck and took it in a trailer to the mechanic to find out what had happened and he said that the transmission did not work, that that happens in these 2014 trucks. My question is what can I do? I want to fix my truck because it's the one I take my kids to school in but I'm afraid it's going to break down again. I began to investigate further and saw that I am not the only one to whom this has happened. Even a co-worker of my husband's went through the same situation as me.
The contact owned a 2014 Jeep Grand Cherokee Limited. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. Additionally, while the transmission was shifted into neutral (N), the vehicle stalled, causing the contact to crash into a tree. The contact sustained injuries, and medical attention was received. A police report was filed. The vehicle was towed to a tow yard. The vehicle was deemed totaled by the insurance company. Additionally, the contact stated that when he turned off the AC, the vehicle would shut off. The contact stated that while the transmission was shifted into drive (D) it inadvertently shifted into neutral (N). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 99,000.
March, 2022 - Replaced battery, vehicle died and wouldn't turn on. May, 2022 - Washing vehicle, electrical dash clusters, where gas and speed gauge is, and music screen in the center, horn, and start button started going haywire. We were still able to drive home, however, while driving all electrical went black. We were not able to tell the speed we were going, use blinkers or hazard lights. Once we got home, the start engine button wouldn't turn off the engine, was flickering on and off. We ended up pulling a fuse that turned off the engine. May, 2022 - A mechanic diagnosed BCM has severe corrosion inside circuitry. June, 2022 - took to Dodge to get replaced. October, 2022 - BCM was replaced. February, 2023 - Check engine code to replace thermostat. Thermostat was replaced. February, 2023 - washed jeep, back wiper blade started going off while vehicle was turned off. Later that night while driving, dash clusters, music screen, lights, wiper blades, blinkers, started going haywire. We got home, turned the vehicle off, and it wouldn't turn back on. Then, got it towed to Dodge Dealership to check BCM. February, 2023 - May, 2023 - Dodge Dealership diagnosed that the front windshield had a leak and the battery needed to be replaced, wasn't holding charge. Had them replace a new battery in May. Technician also stated that he could tell there was water intrusion in the connector to the BCM. May 17, 2023 - took the vehicle to Windshield place to get repaired, they poured water on the windshield and wasn't able to find the leak. The vehicle died at the shop Then, had the original mechanic run another diagnostic on the vehicle and conclusions that there was a water leak in the front windshield, causing the 59 Pin Electrical connector to corrode. The parts for the connector are $10,000
I have to keep replacing my engine oil housing filter. I do believe I was sold a faulty engine from Carvana after I was told it was inspected thoroughly. The car isn't even at 70,000 and I've had more repairs on it than I could imagine. The engine light keeps coming on and if I have to replace the entire engine that will be up to 10,000.
Car wont start when button pushed and everything in the jeep has been fixed and it still wont work Leaks oil non stop. Work needing to be done: New transmission to stop leak New Fuel Injection pump to start car (has not) New Shifter New Battery New Dashboard as the screen would flicker Car barely has 100k miles on it. Makes no sense
A D V E R T I S E M E N T S
- Ortonville , MI, USA