CarComplaints.com Notes: The 2015 Jeep Grand Cherokee shows an early trend of transmission complaints. Most of the complaints are for rough shifting — things like jerking & hesitation when shifting gears.
The 2014 Jeep Grand Cherokee also has the same transmission issues.
10.0
really awful
Crashes / Fires:
16 / 6
Injuries / Deaths:
12 / 0
Average Mileage:
29,436 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
At 70000 miles, my air conditioning system began to hiss and not operate fully. I am told it has a leak in the system but as I look online, this is a common Jeep problem for 2015 models. They are recommending a system replacement on a 4 yr old vehicle (at the time of first occurrence). Normal wear and tear. No off road use. It's not isolated.
When driving on the highway, there is an extremely loud buzzing noise from the front of the windshield wiper area. The encasing being loose and dry rotting. This will eventually fall apart and cause issues with the wiper module.
I purchased a 2015 Jeep Grand Cherokee-VIN#[xxx], from feldman Chevrolet of new hudson on 05-25-2019. When I registered the vehicle on Jeep.com, I was notified that two critical safety recalls were awaiting attention from 2017. The brighton Jeep dealer not only confirmed this but questioned how feldman Chevrolet sold the vehicle without addressing those safety recalls and that it was illegal to do so. As of 06-20-2019 both issues have been addressed with brighton Jeep/Chrysler. I perhaps fear not really for myself, but others who purchased what they believed to be a safe vehicle from feldman Chevrolet and their life(s) may be in danger from not performing a through safety inspection. I have since lost all respect for that dealer. I was advised to seek legal consultation/advice. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The driver side active headrest deployed spontaneously while the car was parked. The car has not been in an accident. The headrest popped forward and the plastic pieces that held it in place were broken.
Our 2015 Jeep Grand Cherokee has been experiencing stalling issues since October 2019. We have now had the vehicle in to earnhardt Chrysler Jeep Dodge Ram in gilbert, Arizona for a total of 10 time and 70 days for the same issue. The Jeep stalls when braking and slowing down which means you loose power steering and power brakes. The driver must bring the vehicle to a complete stop, shift into "park", and then try to start the vehicle. While this has only happened on surface roads, the stalling poses a severe safety issue. We need to have this problem resolved.
- Mesa, AZ, USA
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Our 2015 Jeep Grand Cherokee eco diesel stalls when slowing. We have taken our Jeep earnhardt Chrysler Dodge Jeep Ram service center 10 times and they have been unable to solve the problem when the vehicle stalls it creates a severe safety situation. When the Jeep stalls you loose power steering and power brakes and the engine is dead. One must brake, shift into park, and try to start the engine while putting on your emergency flashers. Sometimes the engine does not start the first time. This has only happed on surface streets so far. The Jeep warranty case number is 76048098. All of the service visits have been documented. See attachment for more details.
The headrest of the driver's exploded and shot forward while slowly driving forward and injuring the neck of the driver. The vehicle was not impacted by any other vehicle, but the headrest safety feature malfunction causing injuring.
My car goes from drive, to park, to neutral or reverse with little to no touch of the gear shifter. This is a huge safety issue, as recently assuming I was still in drive mode, noted that the gear had actually shifted to neutral. Had it shifted to reverse instead, my children and I could have been badly hurt, likely found to be at fault, consequently also facing financial anguish. Also, the gear shifts while in motion, which is even additionally dangerous being that I live in a city where the highway is my primary method of traveling.
My wife was driving down the road when all of a sudden the driver side headrest deployed hitting her in the back of the head. Luckily there was no accident but she had to pull off the road to figure out what had hit her in the head.
Active headrest restraint deployed while driving on the interstate. No rear collision or other accident occurred. Dealership indicates the "tabs" broke off and therefore cannot be reset. Quoted me $816 to replace the headrest. Seems exorbitant. And something that, as a safety component, should be the subject of a recall (voluntary or otherwise) to be fixed. Consumer stated vehicle has been repaired.
The passenger active head restraint activated June 2019 on my Jeep gc due to the plastic tabs on the headrest that hold the metal pin in place breaking. The pin was still held by the solenoid as it never activated. The design of this has constant spring tension on the pin and small plastic tabs fastening it to the headrest. Both sides broke activating the headrest. I fixed that one now today the drivers side headrest failed the same way. Luckily it broke while the car was sitting in the parking lot not while I was driving it. There are numerous complaints about this on online Jeep forums. I am not expecting anything to come from this but want to formally document this in hope of preventing a serious accident. The headrest design is simple in form; however, the materials used lack the strength to retain the constant spring tension long term. A simple metal bracket would alleviate the strain on the plastic tabs. I have photos if anyone would like to see them.
There is a wind noise coming into the car that is extremely loud and distracting when driving on the turnpike which is when it mostly occurs. I took my Jeep to the dealership and they said the passenger side of windshield wiper cowling needed to be replaced. The dealer wanted to charge almost $500 to replace. I went to safelite and the representative stated that this is a common issue for Jeep. I am not happy about having to take care of this problem out of my own expenses when this is a common issue of Jeep.
The vehicle hangs in park. It will let you move the shifter but it stays in park. On the dash it shows vehicle in desired gear. There is a box in the rear of the console that you can open and using a key push in a bar and sometimes it will come out of park and let you shift to reverse or drive. It has hung 6-7 times and has cost me $75 each time to have it towed to the dealership. Each time they have told me they couldn't find anything wrong with it and they dont check anything. There has to.be something in the shifter or transmission. I have driven Jeep since 1993 and this is the biggest problem I've had. I'm afraid to drive the Jeep except locally. I dont know if it resets or whatever when they load it on the tow truck but the man that drives the truck saw exactly what it was doing. I bought this vehicle new and I want it fixed. Please take care of my problem.
As I was driving on the interstate, the driver headrest popped out of place and hit me in the head. This caused me to swerve while going 70+ mph. This could have resulted in serious injuries to myself and/or others. When I took my vehicle to a Jeep dealership I was instructed a part had 'broke off' and since I was out of my warranty period it would not be covered to repair.
The "service shifter" warning flashes on my dashboard randomly but does not affect the performance of the vehicle. The dealer read the diagnostic codes and said no trouble found. "bring it in when it happens again" was their best advice. They said they were not aware of any recalls - which I don't believe. I have read enough on-line comments to know this issue is happening with many other Jeep owners. We need your help in having Jeep issue a recall to have this common problem resolved.
While driving donw a main road the gas pedal suddenly stopped working and would not engage. I could not get the car to move forward but it was still running. I pulled the vehicle over to stop and turn the car off. Turned the vehicle back on to see if the gas pedal would re-engage, I was able to drive 100ft and it happened again. I then "rolled" into an empty lot on the side of the road where smoke was noticed coming out of the hood. I popped the hood but did not open it and called 911. While on the phone with 911, a loud pop was heard under the hood, sparks were seen and the car caught fire.
2015 Jeep Grand Cherokee with 66,500 miles suddenly had service shifter message in conjunction with check engine light. I had trouble shifting car into gear. Almost seemed like it was locked up. The message disappeared and went into gear with no more problems for a few days. Then the same thing happened again. I called the local dealership to make an appointment. I took my Jeep in and nothing showed on the diagnostic test concerning shifter, but they did find problems with the steering system. Issue was covered under extended warranty. They re-examined it again and still could T find any issues with the shifter. The dealership had my Jeep for 6 days. I picked up my Jeep today and after driving about 60-70 miles the message service shifter appeared for about 3 seconds as I was driving and then disappeared. I am extremely irritated about this issue. I intend to contact the dealership tomorrow. I have read many other comments online about this same problem with 2015, 2016, 2017 and 2018 models. This issue needs to be investigated for recall. This should be covered and fixed per manufacturer.
A D V E R T I S E M E N T S
- Dallas, TX, USA